Citymax Hotel Bur Dubai

We stayed at Citymax hotel in Bur Dubai for 4 days. The hotel had a nice reception and rooms. We were pleasantly surprised about the pool area. However some extra cleaning of the bathroom was needed.

Nice hotel

One of the worst hotel experiences I’ve had – avoid Reading other reviews, it appears the hotel rarely (if ever) responds, so this may well fall on deaf ears — but future guests deserve to know what they’re walking into. I arrived at 1am after a long flight, expecting at least a smooth check-in. Instead, the place was absolute chaos. The lobby was packed with people coming and going like Piccadilly Circus. Only two reception staff were serving, both completely disengaged — no eye contact, no acknowledgment, just endlessly typing into computers. Check-in took over 30 minutes, which is the last thing you need in the middle of the night. The lobby stank of cigarette smoke, drifting in from the bar area, and to make matters worse there were numerous women openly touting for “business.” It felt uncomfortable, unprofessional, and completely inappropriate for a hotel. Security is practically non-existent. Anyone can access the lifts and any floor — no key card required. That alone was deeply concerning. The corridors were filthy. There was a large dead cockroach lying in the middle of the hallway carpet, which remained there for two full days without being cleaned. That says everything about housekeeping standards. The room itself was extremely basic. There was no proper storage, just four hangers. One of the three plug sockets was faulty, making charging devices a nightmare. A workman was sent up, but the problem was never fixed. Breakfast was an “experience” — and not a goo

Facilities, cleanliness, amenities, breakfast accessibility all good.

Small room high pricing