Is parking available at the property?

Free self parking is available on-site, but it is limited. No reservation is required.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:30, and check-out is by 10:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Where is the hotel located in relation to key landmarks?

The hotel is located near Howard Davis Park, just steps away, and is 0.6 miles from St. Helier Central Market. It is also within walking distance of King Street and other attractions.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal. Specific operational hours are not provided.

What are the policies regarding extra beds and cribs?

Cribs are available upon request at no additional charge. Information about extra beds is not specified.

Norfolk Hotel in St. Helier

Average nightly price at Norfolk Hotel by month, last 12 months (USD)
Month	Average price
April	US$101
May	US$129
June	US$184
July	US$200
August	US$182
September	US$166
October	US$114

What guests think

At Norfolk Hotel, travellers highlight the central, walkable location and friendly, accommodating staff, with many describing clean, comfortable rooms, while noting the decor and some facilities feel dated and overall value is good.

Breakfast and dinner are generally acceptable but simple, with limited choice and occasional slow or inflexible service, and some dietary requests needing repeated reminders. Room quirks include small TVs with few channels, weak or noisy plumbing, thin walls or pool noise, and short stair flights despite a lift; air conditioning is not provided. A straightforward, no frills base for exploring St Helier.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar and lounge areas are appreciated, and guests mention evening entertainment. The heated pool is noted as good, though short stair flights are reported despite a lift.

Related guest reviews

6

Susan

23 Aug 2022

·

Stayed 4 nights

The Norfolk Hotel was in an ideal location. Excellent Thai & Portuguese cafes very nearby. Rather dated & popular with the older person! Bingo was popular!

8

Mitzi

20 Jun 2025

·

Stayed 4 nights

Hotel staff were very friendly and helpful Service for breakfast and dinner was very good. Hotel was comfortable and clean. Spacious room. Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.) The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day. No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm. The breakfast and dinner are simple, limited variety. However the food we had was very good.

8

Jane

25 Sept 2023

·

Stayed 1 night

Close to town, friendly staff, clean and comfy room. The breakfast was nice but the cooked breakfast was not self- service. Around the hotel there were plenty of seating areas. Some form of entertainment was held each evening. Although there was a lift to the upper floors, there were however a lot of stairs. The adjoining wall was paper thin or we just had a very loud neighbour.

8

Robert

8 Aug 2022

·

Stayed 3 nights

Heated pool good, excellent staff. Enjoyed the well-organised and tasty breakfast. Room a bit noisy, unavoidably, as near pool

6

Jacqueline

11 Sept 2025

·

Stayed 2 nights

Clean,friendly reception staff but hotel dated, clearly aimed at older generation. Breakfast -buffet very basic, no catering for dietary needs, had to request non dairy milk several times. Slow service at breakfast & both continental & cooked options were disappointing. Tea & coffee in room, no shower gels/shampoo/had to purchase if required. Wouldn’t use again.

8

Eric

13 May 2023

·

Stayed 4 nights

Difficult to find the right adjective, quirky,pleasant friendly comfortable, close to town centre. Has lots of short flights of stairs if that's a problem. Overall a charming hotel.

10

Simon

5 Oct 2025

·

Stayed 3 nights

A great Hotel to stay near the shops, friendly staff, parking, bar & clean tidy rooms. Worth going back to stay again.

10

v

29 Aug 2022

·

Stayed 4 nights

We stayed for 4 nights, first time in jersey and so glad we chose this hotel. My parents are elderly and in a wheelchair, the staff accommodated our every need including low floor with walk in shower in the room. Full breakfast included which was brilliant, great choice, swift service in restaurant and staff brilliant too. You can also book a 3 course evening meal at the hotel. Entertainment nightly to suit all, lovely bar and lounge, again the staff in there were great! A special mention to Brian who was fantastic, very friendly and knowledgable, nothing was too much trouble, especially after we’d checked out and our flight then cancelled, A quick call back to the hotel and Brian found us another room for the night, he literally saved the day! Would absolutely recommend this hotel!!! Thankyou all there.

8

Roger

9 Jun 2023

·

Nice hotel with simple rooms, well located for those who will be using the excellent public transportation system to get around. Very nice breakfast was included. You have to leave your room key with the front desk when you go out, which I thought was a bit weird, but otherwise ok.

8

Alan

26 Sept 2024

·

Stayed 1 night

It’s a good hotel some of the room facilities are pretty basic. It is dated in areas having said that for a short stay it is good value and well positioned to visit Sy Helier easily walking

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Cleanliness

Reviews frequently praise overall cleanliness of rooms and common areas. Some maintenance issues appear, such as noisy plumbing and hard to adjust or weak showers.

Related guest reviews

10

Huong

12 May 2025

·

Stayed 3 nights

The hotel has a great location being very close to the centre where the shops and restaurants are locate. The hotel beds were comfortable and the room very clean. The staff goes out of their way to make the stay pleasant. I would stay here again when I am in Jersey.

8

Mitzi

20 Jun 2025

·

Stayed 4 nights

Hotel staff were very friendly and helpful Service for breakfast and dinner was very good. Hotel was comfortable and clean. Spacious room. Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.) The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day. No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm. The breakfast and dinner are simple, limited variety. However the food we had was very good.

6

Mr Mark

3 Aug 2025

·

Stayed 4 nights

Really nice, helpfull, situated and clean. But...... A small but. You've gone back in time here and most of the patrons are from the same era. Would still go back though.

6

Jacqueline

11 Sept 2025

·

Stayed 2 nights

Clean,friendly reception staff but hotel dated, clearly aimed at older generation. Breakfast -buffet very basic, no catering for dietary needs, had to request non dairy milk several times. Slow service at breakfast & both continental & cooked options were disappointing. Tea & coffee in room, no shower gels/shampoo/had to purchase if required. Wouldn’t use again.

8

Alison

14 May 2025

·

Stayed 3 nights

The hotel was clean, room was comfortable, staff were polite and it was good value for money. However it was really dated - the hotel, room and breakfast all felt we were back in the 1970s.

10

Simon

5 Oct 2025

·

Stayed 3 nights

A great Hotel to stay near the shops, friendly staff, parking, bar & clean tidy rooms. Worth going back to stay again.

10

Karen

29 Jun 2025

·

Stayed 1 night

We had a wonderful stay at Norfolk Hotel! It was very clean and cozy and the staff were very kind and accommodating. I highly recommend it and plan to stay there again for our next visit to St Helier.

8

Barry Stephen

29 Sept 2025

·

Stayed 4 nights

Very nice hotel, nice room but every time the toilet was flushed it made a horrendous noise until the system filled up and the room had the smallest tv I've ever seen in a hotel plus hardly any of the channels worked apart from those a very nice hotel

8

Angela

20 May 2025

·

Stayed 4 nights

Rooms were a little bit tired. Shower was not the best, very slow and difficult to adjust. Staff were fantastic, very welcoming.

8

David

28 Sept 2025

·

Stayed 3 nights

Handy for the town centre. A bit dated inside but the room was comfortable & clean & the breakfast was good..

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but dated and basic in places, with some featuring small TVs and limited channels. Guests mention no air conditioning, occasional noise from neighbours or the pool, and beds sometimes made from two singles.

Related guest reviews

8

Mitzi

20 Jun 2025

·

Stayed 4 nights

Hotel staff were very friendly and helpful Service for breakfast and dinner was very good. Hotel was comfortable and clean. Spacious room. Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.) The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day. No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm. The breakfast and dinner are simple, limited variety. However the food we had was very good.

8

Jane

25 Sept 2023

·

Stayed 1 night

Close to town, friendly staff, clean and comfy room. The breakfast was nice but the cooked breakfast was not self- service. Around the hotel there were plenty of seating areas. Some form of entertainment was held each evening. Although there was a lift to the upper floors, there were however a lot of stairs. The adjoining wall was paper thin or we just had a very loud neighbour.

8

Robert

8 Aug 2022

·

Stayed 3 nights

Heated pool good, excellent staff. Enjoyed the well-organised and tasty breakfast. Room a bit noisy, unavoidably, as near pool

8

Alison

14 May 2025

·

Stayed 3 nights

The hotel was clean, room was comfortable, staff were polite and it was good value for money. However it was really dated - the hotel, room and breakfast all felt we were back in the 1970s.

8

John

2 Jun 2023

·

Stayed 4 nights

Overall a great stay. Hotel is situated in a great location. Decor in rooms are dated, but the cleanliness and the staff make up for this. Would recommend as a good base to explore the Island.

8

David

12 Jun 2025

·

Stayed 2 nights

Overall a pleasant stay, bed could have been better as it was 2 beds put together as a double. Food and staff were excellent

8

Barry Stephen

29 Sept 2025

·

Stayed 4 nights

Very nice hotel, nice room but every time the toilet was flushed it made a horrendous noise until the system filled up and the room had the smallest tv I've ever seen in a hotel plus hardly any of the channels worked apart from those a very nice hotel

8

Angela

20 May 2025

·

Stayed 4 nights

Rooms were a little bit tired. Shower was not the best, very slow and difficult to adjust. Staff were fantastic, very welcoming.

8

David

28 Sept 2025

·

Stayed 3 nights

Handy for the town centre. A bit dated inside but the room was comfortable & clean & the breakfast was good..

8

Alan

26 Sept 2024

·

Stayed 1 night

It’s a good hotel some of the room facilities are pretty basic. It is dated in areas having said that for a short stay it is good value and well positioned to visit Sy Helier easily walking

Was this helpful?

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Service

Staff are widely praised as friendly, welcoming and helpful. A few report slow or inflexible breakfast service and, at times, an unfriendly reception.

Related guest reviews

10

Huong

12 May 2025

·

Stayed 3 nights

The hotel has a great location being very close to the centre where the shops and restaurants are locate. The hotel beds were comfortable and the room very clean. The staff goes out of their way to make the stay pleasant. I would stay here again when I am in Jersey.

8

Mitzi

20 Jun 2025

·

Stayed 4 nights

Hotel staff were very friendly and helpful Service for breakfast and dinner was very good. Hotel was comfortable and clean. Spacious room. Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.) The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day. No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm. The breakfast and dinner are simple, limited variety. However the food we had was very good.

8

David

12 Jun 2025

·

Stayed 2 nights

Overall a pleasant stay, bed could have been better as it was 2 beds put together as a double. Food and staff were excellent

10

John

26 Apr 2025

·

Stayed 4 nights

Very gd location , service excellent

10

Simon

5 Oct 2025

·

Stayed 3 nights

A great Hotel to stay near the shops, friendly staff, parking, bar & clean tidy rooms. Worth going back to stay again.

10

v

29 Aug 2022

·

Stayed 4 nights

We stayed for 4 nights, first time in jersey and so glad we chose this hotel. My parents are elderly and in a wheelchair, the staff accommodated our every need including low floor with walk in shower in the room. Full breakfast included which was brilliant, great choice, swift service in restaurant and staff brilliant too. You can also book a 3 course evening meal at the hotel. Entertainment nightly to suit all, lovely bar and lounge, again the staff in there were great! A special mention to Brian who was fantastic, very friendly and knowledgable, nothing was too much trouble, especially after we’d checked out and our flight then cancelled, A quick call back to the hotel and Brian found us another room for the night, he literally saved the day! Would absolutely recommend this hotel!!! Thankyou all there.

6

john

22 May 2023

·

Stayed 3 nights

hotel breakfast was small and basic staff at reception in mornings not friendly

8

Angela

20 May 2025

·

Stayed 4 nights

Rooms were a little bit tired. Shower was not the best, very slow and difficult to adjust. Staff were fantastic, very welcoming.

10

anne

30 Sept 2025

·

Stayed 1 night

So friendly and welcoming Old style, old fashioned service, in a positive way, values and hospitality a plus

2

Catherine

18 May 2022

·

Stayed 1 night

Asked for porridge at breakfast however the chef refused to make it because I did not order the day before. I arrived about 8pm the day before and was not advised on check-in about any requirement to pre-order any breakfast items. Also when having breakfast with my work colleague,

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Location

Consistently praised for a central, walkable position close to shops, town centre, Howard Davis Park and the beach, with a bus stop outside and easy access to the bus station.

Related guest reviews

10

Javier

16 Jun 2024

·

Stayed 1 night

Great location for one night stay.

8

Mitzi

20 Jun 2025

·

Stayed 4 nights

Hotel staff were very friendly and helpful Service for breakfast and dinner was very good. Hotel was comfortable and clean. Spacious room. Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.) The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day. No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm. The breakfast and dinner are simple, limited variety. However the food we had was very good.

10

Anne

10 May 2025

·

Stayed 4 nights

Close to Howard Davis Park, less than 10 min walk to town centre. Bus stop outside hotel. Clean and very friendly hotel. We will stay again.

6

Wellington

11 Jun 2025

·

Stayed 3 nights

Very central in Jersey close to the beach

6

Julie

22 May 2025

·

Stayed 2 nights

A 10 min walk into centre bus station where you can access anywhere in the island.

8

David

9 Jul 2025

·

Stayed 5 nights

A friendly hotel in an excellent location

10

John

26 Apr 2025

·

Stayed 4 nights

Very gd location , service excellent

10

Simon

5 Oct 2025

·

Stayed 3 nights

A great Hotel to stay near the shops, friendly staff, parking, bar & clean tidy rooms. Worth going back to stay again.

8

David

28 Sept 2025

·

Stayed 3 nights

Handy for the town centre. A bit dated inside but the room was comfortable & clean & the breakfast was good..

8

Alan

26 Sept 2024

·

Stayed 1 night

It’s a good hotel some of the room facilities are pretty basic. It is dated in areas having said that for a short stay it is good value and well positioned to visit Sy Helier easily walking

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as decent but basic, with limited variety; dinner quality is mixed. Service can be prompt, though some report slow or inflexible handling of cooked items and dietary requests.

Related guest reviews

8

Elaine

11 Sept 2022

·

Stayed 7 nights

The staff were great, the hotel was central to harbour and town centre. The breakfast was good but was disappointed with the evening meal.

8

Mitzi

20 Jun 2025

·

Stayed 4 nights

Hotel staff were very friendly and helpful Service for breakfast and dinner was very good. Hotel was comfortable and clean. Spacious room. Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.) The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day. No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm. The breakfast and dinner are simple, limited variety. However the food we had was very good.

6

Andrea

23 May 2025

·

Stayed 4 nights

Clean and comfortable hotel. Food choice was limited.

8

Jane

25 Sept 2023

·

Stayed 1 night

Close to town, friendly staff, clean and comfy room. The breakfast was nice but the cooked breakfast was not self- service. Around the hotel there were plenty of seating areas. Some form of entertainment was held each evening. Although there was a lift to the upper floors, there were however a lot of stairs. The adjoining wall was paper thin or we just had a very loud neighbour.

6

Jacqueline

11 Sept 2025

·

Stayed 2 nights

Clean,friendly reception staff but hotel dated, clearly aimed at older generation. Breakfast -buffet very basic, no catering for dietary needs, had to request non dairy milk several times. Slow service at breakfast & both continental & cooked options were disappointing. Tea & coffee in room, no shower gels/shampoo/had to purchase if required. Wouldn’t use again.

8

David

12 Jun 2025

·

Stayed 2 nights

Overall a pleasant stay, bed could have been better as it was 2 beds put together as a double. Food and staff were excellent

6

john

22 May 2023

·

Stayed 3 nights

hotel breakfast was small and basic staff at reception in mornings not friendly

8

David

28 Sept 2025

·

Stayed 3 nights

Handy for the town centre. A bit dated inside but the room was comfortable & clean & the breakfast was good..

8

Owen

22 Jul 2024

·

Stayed 6 nights

Good meals, promptly served.

2

Catherine

18 May 2022

·

Stayed 1 night

Asked for porridge at breakfast however the chef refused to make it because I did not order the day before. I arrived about 8pm the day before and was not advised on check-in about any requirement to pre-order any breakfast items. Also when having breakfast with my work colleague,

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AI-generated summary based on recent guest reviews

Norfolk Hotel

Prices for Norfolk Hotel

Monthly average prices

About this property

Location

Room options

Economy Double Or Twin Room

Double Or Twin Room

Twin Or Double Room

Family Room (2 Adults + 2 Children)

Single Room

Guest reviews of Norfolk Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Norfolk Hotel

Business details