Is parking available at the hotel?

Self parking is available on-site for a fee of GBP 20 per day. Parking is limited and does not require a reservation.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately GBP 17.50 for adults and GBP 8.75 for children.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability. Guests can request this at the front desk.

What accessibility features does the hotel offer?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is located in Docklands, London, within a 15-minute drive of London Stadium and The Arena. It is 0.2 km from ExCeL Exhibition Centre and approximately 7 miles from Tower Bridge and The Shard.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool that is accessible from 6:00 AM to 11:00 PM. There is also an outdoor heated pool available.

What are the hotel's policies regarding children?

Children are welcome at the hotel. Guests should note that children 12 years and under can stay for free when accompanied by an adult.

Does the hotel offer extra beds or cribs?

The hotel does not offer extra beds. However, Camp Aloft mattresses can be provided for children 12 years and under. Advance request is required for this service.

Aloft by Marriott London Excel Hotel

Average nightly price at Aloft by Marriott London Excel by month, last 12 months (USD)
Month	Average price
January	US$137
February	US$179
March	US$265
April	US$203
May	US$289
June	US$274
July	US$276
August	US$146
September	US$283
October	US$264
November	US$246
December	US$201

What guests think

Aloft London Excel draws praise for friendly staff, clean and spacious rooms, and a location that’s extremely convenient for ExCeL and DLR/Elizabeth Line access, though construction and distance from central sights temper expectations for some guests.

Guests enjoy the pool, sauna and gym, but report recurring outages, a small or cool pool, occasional closures or classes, and some dated equipment. Rooms are generally spacious and comfortable, yet repeated complaints cite faulty or noisy air conditioning, inconsistent Wi-Fi/TV, and some awkward design or lighting. Breakfast is frequently rated good, though several found food overpriced or limited and a few cited hygiene or closure issues. Best for ExCeL visitors who prioritize convenience over flawless amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, sauna, steam room and gym are a plus, but guests repeatedly note outages, a small or cool pool, and children's classes or closures at times. Parking is available but usually paid, and the bar/restaurant is occasionally closed for events.

Related guest reviews

2

Rhonnita

1 Sept 2025

·

Stayed 2 nights

Property had noisy guests but I’ll put that to summer holidays, the sauna was out of service too.

8

Tracy

3 Mar 2025

·

Stayed 1 night

Good location for Excel . Modern hotel and nice rooms, will be better when surrounding building works complete . Pool is very small and I arrived during swimming lessons so very noisy . Changing rooms not great and no private shower.

10

Anthony

20 Oct 2025

·

Stayed 2 nights

Always a pleasure to stay at Aloft; such a relaxing spot with friendly staff, clean and spacious rooms with a fridge. The beautiful pool area with steam and sauna a great facility. One of my favourite hotels

6

Amanda

23 Jul 2025

·

Stayed 2 nights

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

4

Tracyann

5 Jul 2025

·

Stayed 1 night

We arrived, were charged extra to get into room early. We were told sauna and steam room as well as pool available. When we went there sauna and steam room had to be switched on by staff so you needed to notify earlier. We went for food, but was advised fryer was broken so limited options. We headed for the bar only to find it shut for that day. Went out elsewwhere, but came back to watch a movie and connect via chrome cast as the tv suggested, when it didnt work asked at reception and was told they no longer did that service.At bedtime room air con didnt work so room was at 28 degrees , we complained and they did move us. But overall for the high price tag it just wasnt goid enough.

10

Choi

2 Jun 2024

·

Stayed 1 night

Good and convenient for Excel. Carpark half out of use due to Excel extension but we can use Excel carpark for free as an Aloft guest.

6

andrew

24 Nov 2024

·

Stayed 1 night

Nice hotel, let down by some details. Charging £20 for parking is a bit much and a further £25 “which will be returned in a few days” wasn’t a great start. I get taking card details, but shouldn’t be taking money… Room was spacious and clean, but no power point by a mirror for my wife to do her hair. I went for a swim, and the first changing booth didn’t have a lock on it. Went to do a timed swim so checked the clock when I set off. Swam some lengths and checked the clock which hadn’t moved - clearly the battery had run out and not been replaced. The little things make the difference between average and good…

8

Shazad

20 Jul 2025

·

Stayed 1 night

Sauna and steam room not working on day we were there.

2

Gerard

12 Jun 2025

·

Stayed 1 night

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

8

John Lars

9 Sept 2025

·

Stayed 4 nights

Great hotel. However the gym room and equipment have seen better days

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Cleanliness

Most guests find the hotel and rooms very clean, with housekeeping generally reliable. A smaller number reported issues such as bad-smelling towels or rooms, a bug sighting, broken glass, or a mouse in the dining area.

Related guest reviews

10

Jane

14 Jun 2025

·

Stayed 1 night

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

8

Daren

8 Sept 2024

·

Stayed 1 night

Very clean and comfortable stay.

6

Fadi

9 Oct 2023

·

Stayed 1 night

Close to London Excel exhibition center but the property needs maintenance, the water pressure on hot water is terrible, the towels smells bad. I have complained to the reception desk so they waived two breakfast fees.

8

Michael

12 Nov 2025

·

Stayed 6 nights

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

2

Paul

3 Mar 2023

·

Stayed 1 night

there was broken glass in the room on the floor which we stepped on and room service took 2.5 hours. They told us we could not receive a refund because we paid by card already. It was awful. They just wanted money and the area outside is a construction zone. Never will stay there again and feel a full refund is in order. They did refund only £90 for the glass but it was shocking how bad it was.

10

matthew

4 Jun 2025

·

Stayed 2 nights

This hotel is always spotless and smells really good. The location is great for the Excel centre. I’d like to see a few more healthy options on the dinner menu. The staff are always very welcoming.

2

FARAH

25 Jun 2025

·

Stayed 3 nights

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

10

Sharon

1 Jul 2024

·

Stayed 1 night

Lovely well designed room . Comfy bed and good blinds to keep out the morning light. Good shower with lots of hot water and water pressure. All the staff seemed efficient, polite and helpful. Would definitely return if I was in the area.

10

Emma

22 Jun 2025

·

Stayed 2 nights

We stayed here for 2 nights. The hotel is very modern and clean. The room was a good size. There isn’t much to do nearby the hotel but there are good transport links and it’s very near an airport.

2

Tracy

29 Oct 2025

·

Stayed 1 night

The shower room had bugs. The pillows were old and flat. The mattress moved around on the bed frame as if it didn’t fit correctly.

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Rooms

Rooms are generally spacious and modern with comfortable beds and good showers. Common complaints include faulty or hard-to-control air conditioning, finicky Wi-Fi/TV, dark or awkward layouts (like the sink outside the bathroom), and occasional noise or poor views due to construction.

Related guest reviews

6

COLIN

14 Nov 2023

·

Stayed 4 nights

Aloft is absolutely ideal for Excel. Otherwise it has many faults, especially in the bedroom design. Several issues, but main one is tiny wardrobe, meaning its ok for a single for a couple of nights. But forget a couple trying to hang shirts and suits etc. Toilet and shower design again isn't ideal for sharing or even couples.

8

Victoria

4 Jan 2025

·

Stayed 2 nights

Stylish, clean and quiet room with a large bed. Liked the room layout and utilities. Wish we could turn the light off in the tea/coffee area as this affected our sleep a bit. Internet TV and room wi-fi did not work for us.

6

Beverley

23 Nov 2025

·

Stayed 1 night

The aircon in the room didn’t work properly. Room stayed at 17 deg C

10

Manprit

11 Aug 2024

·

Stayed 2 nights

Very cool family room and plenty of space.

6

Kimberley

25 Oct 2025

·

Stayed 2 nights

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

6

Jag

28 Nov 2023

·

Stayed 1 night

Good hotel. Excellent location for ExCel however rooms are way too dark even with all the lights on. Some guests may like this but it wasn't great.

10

Sam

24 Apr 2025

·

Stayed 1 night

Fantastic stay. Spacious room with full climate control and super comfortable.

6

Alexandra

10 Nov 2024

·

Stayed 1 night

Really lovely hotel, staff friendly, Tv wouldn’t connect to my devices is my only negative

10

Joanne

3 Nov 2024

·

Stayed 4 nights

Excellent spacious room, quiet, comfy bed, excellent bathroom

10

Anna

3 Jul 2025

·

Stayed 1 night

Large room, clean, comfortable beds.

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Service

Service is widely described as friendly and helpful across departments, and problems are often resolved. Some guests experienced check-in delays or room allocation errors, slow responses, or unhelpful handling of complaints/refunds.

Related guest reviews

10

Jane

14 Jun 2025

·

Stayed 1 night

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

10

Agnes

1 Sept 2025

·

Stayed 1 night

The staff were incredibly welcoming, professional and very helpful. Hats off the front desk staff dealing with lots of inquiries and the manager on duty in the afternoon 30/08/25 forgot his name was so patient and sorted all our requests promptly and professionally as it was my son’s birthday and nothing was too much for him. The rooms were very clean and breakfast so good with plenty of options and staff so helpful and cheerful. The location is excellent by the Excel and lots of things to do and it’s near the motorway. It offers plenty areas to sit and relax outside of the rooms with a convenient cafe on site where u can buy snacks which is good. It is very quiet no noisy and we slept really well. In the passage areas it well lit and some beautiful soft and relaxing music playing at the background during the day. We highly recommend and will certainly be back.

2

Darran

7 Oct 2025

·

Stayed 1 night

Felt like it was a bad day on the day we chose to go, we were told on arrival they had no double rooms left as they were at capacity even though a double was booked for my fiancée and I and were given a family room instead and offered free parking (a mere £20) we were informed the room was bigger which was the only difference only to accept and see that they had given us 2 very small double beds which were set on opposite sides of the room. Upon checkout there was literally a queue of complaints waiting to speak to the duty manager. Very unorganised and unprofessional for the standards of “The Marriott”

8

Shanal

31 Aug 2025

·

Stayed 1 night

It is a very nice hotel but, they need to balance there late checkouts as I got there at 15:45 and my checkin wasn’t until 16:30 which is almost a hour in the lobby waiting. The restaurant menu was limited and even when I express that menu is limited they weren’t willing to have any flexibility as they said even though it’s dead on 10pm and that there last call I can’t have any thing from the main menu…the reception staff were great and facilities very clean and presented well

8

Gareth

13 Aug 2023

·

Stayed 1 night

Hotel and the rooms are exceptional for London but sadly reception gave us keys that worked for a room that was already taken by someone else which in this day of age isn’t really acceptable. They were quick to offer a gesture of goodwill but these sorts of things shouldn’t really happen.

10

Joseph

26 May 2025

·

Stayed 4 nights

Staff are always friendly and very helpful, had a problem but was sorted very quickly

10

Harvey

13 Jan 2025

·

Stayed 1 night

I had a wonderful stay at the Aloft London Excel this weekend while working at RuPaul's DragCon. The hotel was perfectly located for the ExCel centre with plenty of transport options nearby. I dined in the hotel on Friday evening and had a lovely meal. The staff couldn't do enough for you. I was especially thankful to the member of staff who was on reception on Friday morning for allowing me to check-in early when I asked to leave my suitcase. This was hugely appreciated. I'll look forward to staying here again in the future.

10

Amanda

29 Aug 2025

·

Stayed 3 nights

Quiet and peaceful. Good customer service at the reception

8

Angela

26 Jun 2025

·

Stayed 1 night

Staff at hotel were super helpful - Abigail and team at reception, Monica at restaurant and her team, Mohammed and Christine in housekeeping. All did their best to make our stay memorable. THANK YOU! Angela

2

Raymond

8 May 2024

·

Despite trying to alter our booking to one night instead of two due to the rail strike the hotel refused to refund that one nights prepaid amount. We gave more than 3 days notice (as soon as we knew there was a train strike) and still stayed for the one night but sdrdpite expedias best efforts the hotel refused to allow the change or offer any type of refund or alternative option. In addition the restaurant was not open as promised at 5 pm and equally room service was not available at that time. This resulted in our having no food after a terrible train journey of over 4 hours and being late for our pre booked show. All in all a very poor attitude at this hotel.

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Location

Excellent for ExCeL with direct access to Prince Regent DLR and easy links to the Elizabeth line, O2 and City Airport. Several note it’s far from central attractions and that nearby construction affects views, wayfinding and parking routes.

Related guest reviews

10

Vicky

8 Sept 2024

·

Stayed 1 night

Great location right next to the excel and also prince Regent DLR station is only 2 mins walk, staff were great, hotel was quiet and spotless will def stay there again

10

Joanne

26 Aug 2023

·

Stayed 4 nights

Super convenient location close to DLR Comfy beds Used the hotel at the start and the end of our trip - will definitely use it next time in the UK!

8

Matthew

10 Mar 2024

·

Stayed 1 night

The Aloft is a really nice hotel to stay at if you’re in the docklands area. There is ALOT of building work going on so it can look pretty chaotic. The building work also means that you’ll have zero views but for us, that wasn’t an issue. The staff are all really helpful, the rooms and areas in the hotel are spotless. On the whole, I would highly recommend the hotel.

10

Clare

8 Jul 2025

·

Stayed 1 night

Brilliant for jumping on the DLR into town, 1minute from the 2nd floor entrance.

10

Kyle

12 Oct 2024

·

Stayed 3 nights

If you have a conference or working at the excel it’s the best possible choice as it’s connected to the building

8

Michael

12 Nov 2025

·

Stayed 6 nights

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

8

Gretchen

10 Jul 2025

·

Stayed 5 nights

Nice property. Extremely close to the underground subway, which is great. Just a little far from all the attractions.

10

Claire

9 Mar 2025

·

Stayed 2 nights

Great location - right near the station. Nice breakfast with lots of choice in a light and airy location. Good room. Kind receptionists.

6

Danielle

24 Jun 2023

·

Stayed 2 nights

Air conditioning did not work had to move rooms and it still did not work. Major construction going on next to hotel.

8

Mark

22 Aug 2024

·

Stayed 4 nights

Room was comfortable but sadly there was building work opposite from 0800 every day (Mon -Thu) which also impacted our safer walk to other side of Excel meaning we had to walk on road.

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Dining

Breakfast is frequently rated good with plenty of choice, but some found food average or overpriced, vegan options limited, or service slow. Occasional issues included closures for private functions and an isolated hygiene problem.

Related guest reviews

8

Amina

4 Aug 2024

·

Stayed 1 night

Nice rooms, clean and spacious. Meals too overpriced and not really tasty, breakfast less variety of vegan items.

8

Mark

21 May 2025

·

Stayed 1 night

Great location for the ExCel and getting to the city. Hotel staff are very excellent, really great service. Hotel comfortable, evening menu is good. Breakfast menu is reasonable. Gym is spacious, equipment is pretty good for a hotel. Pool and spa a bonus. A good stay and would definitely boom again.

6

Kimberley

25 Oct 2025

·

Stayed 2 nights

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

8

Phillip

23 Nov 2025

·

Stayed 1 night

Breakfast was good and room was clean

8

Liam

16 Mar 2025

·

Stayed 2 nights

The hotel itself was brilliant. Was going to the o2 for the weekend and the hotel was only short distance from the tube. Everything was great, rooms are decent. All great, until the breakfast after checkout. Was like the staff was worried we were going to run off without paying. The actual breakfast was poor. Was expensive and not a lot of choice. The staff kept coming over asking about method of payments whilst eating our breakfast. And as soon I had finished my last bite,(not an exaggeration)she had come over with the card reader and the bill. Hadn’t even had time to start my coffee and didn’t bother in the end. Made us both feel incredibly uncomfortable. The lady herself seemed nice enough, seemed more of a training issue.

6

Amanda

23 Jul 2025

·

Stayed 2 nights

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

2

FARAH

25 Jun 2025

·

Stayed 3 nights

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

4

Daniel

16 Feb 2025

·

Stayed 1 night

Staff were friendly and the room was clean but the pool was not in working order for half the trip and then when it was it became apparent it was an unheated pool (unadvertised) so not suitable for kids. Also the restaurant has a limited vegan menu

2

Gerard

12 Jun 2025

·

Stayed 1 night

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

10

graham

11 Mar 2025

·

Stayed 1 night

Great hotel, really nice breakfast, reasonable parking (£20) per night,

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $160	2 $693	3	4 $660	5 $174	6 $136	7 $156
8 $117	9 $123	10 $331	11	12 $229	13 $182	14 $241
15 $380	16 $399	17 $315	18 $552	19 $623	20 $166	21
22 $307	23	24 $293	25 $336	26 $166	27 $180	28 $252
29 $118	30 $181

Aloft by Marriott London Excel

Prices for Aloft by Marriott London Excel

Monthly average prices

About this property

Location

Room options

Urban, Room, 1 King Bed

Aloft, Room, 1 King Bed

Family Room, 2 Double Beds

Executive Suite, 1 Bedroom

Aloft, Room, 2 Twin Beds

Guest reviews of Aloft by Marriott London Excel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Aloft by Marriott London Excel

Considering this hotel for your London trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $204	22 $258	23 $412	24 $451
25 $183	26 $131	27 $150	28 $137	29 $134	30 $138	31 $224