Name: Conrad London St. James
Address: 22-28 Broadway, Westminster, London, England, United Kingdom, London, Greater London, GB
Price range: US$369–US$1,426 per night
Rating: 9.03

What guests think

At Conrad London St. James, reviewers consistently praise the welcoming, attentive staff and the excellent central location near Westminster and St James’s Park Underground, noting the hotel’s calm atmosphere and overall high-quality feel throughout the stay.

Dining options and breakfast draw frequent compliments, though a few guests found the pub fare or breakfast temperature and selection lacking. The Executive Lounge is widely valued, but some report limited late-night service or mixed experiences. Rooms are modern and comfortable with very cozy beds and useful amenities, while several note compact layouts, occasional noise or vibration, and sporadic Wi‑Fi or mobile‑signal issues alongside generally strong cleanliness. Expect a polished, central base with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site options like the Blue Boar and bar areas are popular, and many guests value Executive Lounge access; a few report mixed lounge experiences or limited late-night service.

Related guest reviews

10

Samuel

16 Apr 2023

·

Stayed 1 night

We had a great stay here and wished we would’ve stayed here earlier in our trip and for longer. Best hotel we’ve stay at over our 2 week European vacation. The hotel is in a great location, steps away for the tube entrance. Close to Buckingham palace and westminister. The hotel is quite nice and has a wide variety of restaurants and bars to choose from. We had a drink at hedgerow as well as food and drinks at blue boar and both were excellent. We stayed in the King executive with lounge access, it was nice with a large bathroom and very comfortable bed. Had everything you needed. The staff here are really what stole the show. Everyone was super friendly and willing to go the extra mile. We accidentally booked an accessible room and didn’t realize until we got to our room. Andrew at check in was super helpful and got us in to a different room right away. By the time we got back to our room to move our stuff over, hotel staff had left us a gift for staying with them. The executive lounge is definitely worth it. Self serve bar and the food was delicious. Fabio in the executive lounge was amazing. We’ve stayed at many luxury hotels and they state that they offer many services such as turn down etc. This was one of the few places that follow through with that probably without you having to ask.

6

Marguerite

9 Aug 2024

·

Stayed 1 night

Conveniently located and incredibly comfortable beds. On site dining options and workout room were convenient as well. We had some uneven service—turndown service that took used towels and didn’t replace them, missed items on room service orders, and slow response to request for an extra pillow. My impression. Was that they may be understaffed—the staff we did deal with were very helpful and responsive. Tea room appeared under renovation and lightly staffed but the selection was excellent.

10

Jennifer

24 Jul 2025

·

Stayed 3 nights

Well situated hotel with multiple metro options within walking distance. Easy walk to Victoria business district for dining, shopping and theater or walk to St. James park, Buckingham Palace, Westminster Abbey, etc. Close to tourist destinations but hotel itself is quiet, lively bar and an excellent executive lounge. Friendly and helpful staff - Highly recommend!

10

Michael

20 Jul 2025

·

Stayed 1 night

Great property. Doesn’t look like much from the outside, but the staff, rooms, and location make it a top stay. If your room includes the access, the Executive Lounge is a big plus!

8

Craig

9 Aug 2024

·

Stayed 2 nights

Very nice staff. Wonderful I would say. The gym equipment seemed to not have been serviced in quite some time. Other than that a great place to stay.

10

Peter

27 Oct 2024

·

Stayed 1 night

The executive suite room was great -- with lounge access --which was great . We did eat in the Blue Boar pub which is part of the same group --food was excellent but food service in the pub was poor . Service in the hotel and lounge was excellent however .

10

Amy

17 Jul 2025

·

Stayed 6 nights

We loved the Conrad - location is incredible for Windsor, Big Ben, st James park, amazing restaurants and the tube stop across the street. The Lounge is a MUST - game changer for the trip!! The staff was exceptional!

10

Michael

13 Nov 2024

·

Stayed 7 nights

The service was generally outstanding. The room was spacious and well appointed. Easy access to St James Park Underground Tube/Subway station which was literally across the road. Victoria Railway Station (hub for Gatwick express trains from Gatwick airport) was a 15 min walk away. Very good breakfast - high end. In house pub - also high end. In house fine dining restaurant. Will stay there again for sure

10

David

28 Mar 2025

·

Stayed 3 nights

Overall our stay was excellent. Lovely welcome, we did upgrade to a beautiful room. If I was to nit pick:- Breakfast - the plates are cold and therefore hot food cooled rapidly especially scrambled egg. Staff are lovely but sadly forgot to bring my toast and coffee. Apologies accepted but it shouldn’t have happened. Secondly upgrade led to the use of the Executive lounge which allegedly is open until 11pm Two evenings on return from the theatre around ten pm we were unable to obtain a coffee or tea as the machine was being cleaned and no staff appeared to be around. Not major problem but again not what was expected of the Conrad. Overall we were still very happy to have stayed at the Conrad and look forward to our next visit.

10

John White

4 Apr 2025

·

Stayed 4 nights

The Blue Boar Pub is very nice. The Executive Lounge is less so.

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Cleanliness

Rooms and public areas are generally very clean and well kept. A few guests reported housekeeping lapses such as smelly towels, stained bedding, or items left uncleared, plus occasional bathroom leaks.

Related guest reviews

10

Kathleen

3 May 2025

·

Stayed 4 nights

Awesome location. The hotel is steps away from the St. James tube stop (Central and District lines). Close to many landmarks and dining options. Accommodations were comfortable and clean. Staff was helpful and friendly. Only complaints: pillows were awful and the shower leaked into the bathroom.

2

Daniel

4 Jan 2023

·

Stayed 19,356 nights

The service was poor, and there were hairs in my bathtub

10

Jennifer

5 Mar 2025

·

Stayed 5 nights

Clean hotel & friendly staff

10

Bernard

25 Sept 2024

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Stayed 4 nights

Stayed 4 nights last four nights. The hotel is in a great spot. Walkable to Buckingham Palace and Many other sites. Hotel is spotless . Best part is the entire staff , everyone not just a few were amazing. Two couples and all 4 of us had similar praises.

10

David

16 Jul 2023

·

Stayed 8 nights

The hotel staff goes out of their way to provide you whatever you need. Very quite rooms and clean.

10

Melina

22 Sept 2024

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Stayed 4 nights

This hotel was a perfect location to all the main tourist sites of London. Would have rated “excellent” for all above categories except for one little issue that was mind boggling- the glasses that were given to us as a welcome drink were never removed from our room. Eventually wee even placed them outside our door - & yet there they remained for several days.

4

Hector

9 Mar 2024

·

Stayed 7 nights

I had issues with the water drain in the bathroom it was constantly clogged and overflowing the bathroom with water everywhere. I complained and a technician came 2 and the issue was never resolved. Therefore, nothing was ever done to mediate the issue. Also, I had to call security in of the nights because the cleaning crew left my room door open the entire day, it was only till I got back to the hotel room at night did I see the room door open. Security did come to speak to me but that was all. Comforters had holes and stains on them. Worst experience ever.

10

Randall

23 May 2025

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Stayed 1 night

Property was very clean and modern. The staff was super helpful.

8

Nicole Kawing

15 Oct 2025

·

Stayed 1 night

All perfect, great location. Except, some of the towels smelt quite bad.

10

Betty

20 Nov 2023

·

Stayed 6 nights

Wonderful hotel!! Outstanding service from every staff member I interacted with. Elegantly designed spacious room and bathroom. Loved the rain shower feature. Location is PERFECT for all the top attractions. The St. James tube is just across the street. So grateful for all the previous reviews which led me to the Conrad London St. James.

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Rooms

Rooms are modern and comfortable with very cozy beds and useful amenities, though several reviews note compact layouts. Some guests mention noise or vibrations and sporadic Wi‑Fi or mobile‑signal issues.

Related guest reviews

10

Kathleen

3 May 2025

·

Stayed 4 nights

Awesome location. The hotel is steps away from the St. James tube stop (Central and District lines). Close to many landmarks and dining options. Accommodations were comfortable and clean. Staff was helpful and friendly. Only complaints: pillows were awful and the shower leaked into the bathroom.

6

julie

22 Nov 2023

·

Stayed 1 night

Hotel was good, check in excellent , room nice (apart from my twin bed which felt loose and unstable) and restaurant food very good . Wi-Fi was a real problem though and I could not join scheduled business calls compounded by phone signal around the hotel being poor too. It may have been a feature of my room but somebody in the next room talked loudly until 2 am and it was very audible into my room. Shame as it’s a lovely hotel with good service

8

Paul

15 Apr 2025

·

Stayed 9 nights

It was a great stay but the time I stayed previously I could cast my phone to a smart tv which made a world of difference. Not sure what changed and hopefully it moves back.

6

Kristian

26 Sept 2024

·

Stayed 3 nights

I was on the fourth floor, not by the elevator, yet every 5-10 min the whole room rumbled like a very heavy lorry drove by at high speed. It was very disturbing and woke me several times.

10

Kristen

26 Apr 2025

·

Stayed 2 nights

Rooms are large and quiet with every amenity. Easy to walk to main attractions and the tube station is across the street. Hotel staff are friendly and helpful. Chocolate son the pillow are the best!

8

YICHIEN

25 Jan 2025

·

Stayed 3 nights

Great location, excellent beds, though our room is a bit tiny and bathroom door's broken

10

Lisa

29 May 2023

·

Stayed 3 nights

Great location , great service, rooms are quite small but has all amenities and super comfy beds etc

10

Shantanu

7 Jun 2025

·

Stayed 2 nights

Good property. Rooms are well provided.

10

Christmas

9 Jun 2025

·

Stayed 6 nights

The in-room amenities were phenomenal. From the bed being insanely comfy to the American plus outlets and hospitality, this hotel is a must. Literally across the street from the underground and a Starbucks on another corner across from the hotel.

10

Daniel

29 Oct 2023

·

Stayed 1 night

The room although quite small was possibly one of the most comphy I've stayed in London. It was Cleam tidy with complimentary water tea and coffee. Lovely bath tub and walk in shower. Vanity pack nice linenm bed sheets and duvet stunning quality. It was a real pleasure. Only one thing I was unsure of was the way we were greeted. It almost felt as if we were possibly in the wrong place. We're polite, quiet and well dressed all be it casually but this is 2023 and not everyone wears a suit. nowdays.

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Service

Service is frequently described as exceptional—friendly, professional, and proactive across reception, concierge, and housekeeping. A few guests encountered administrative errors or slower responses.

Related guest reviews

4

Lord James

26 Oct 2024

·

Stayed 1 night

It started the day before my trip they couldn’t find my reservation. Eventually they found it. I then asked to check in early by 2 hours. They then said I would have to pay for an additional full night. I paid it. When I got to the hotel again they couldn’t find my reservation. They then had ne checking out on the same day. The administration is in total disarray. They then had a system fault that lost all the keys. Chaos. Never again.

6

Marguerite

9 Aug 2024

·

Stayed 1 night

Conveniently located and incredibly comfortable beds. On site dining options and workout room were convenient as well. We had some uneven service—turndown service that took used towels and didn’t replace them, missed items on room service orders, and slow response to request for an extra pillow. My impression. Was that they may be understaffed—the staff we did deal with were very helpful and responsive. Tea room appeared under renovation and lightly staffed but the selection was excellent.

10

Craig

9 Sept 2024

·

Stayed 4 nights

Everyone from management to housekeeping was impeccable! What a GREAT stay!

10

Vicki

26 Mar 2023

·

Stayed 1 night

Absolutely amazing service from check-in to check-out!! The staff knew it was our anniversary and we received an upgrade to a Suite room and executive lounge access... the hotel, as always, was superbly clean, welcoming and nothing was a problem! I recommend The Conrad always as my top/preferred hotel in London. Thank you again for another fantastic stay and making our occasion memorable. Will be back soon from a business and personal perspective!

10

Julie

25 Nov 2024

·

Stayed 2 nights

The entire staff at Conrad were wonderful. In particular, the guest services manager, Maria, made our daughter’s entire trip special with her kindness. From the moment we arrived after a long flight, the Conrad made our family feel at home. We will certainly be back in the future.

10

Daniel

13 Mar 2025

·

Stayed 2 nights

Loved our stay at the Conrad London St. James. This was easily our favorite hotel on our recent trip to Europe. I only wish we could have stayed longer. The staff was outstanding in helping us to enjoy our stay and get around. The room and breakfast were outstanding. Location is perfect to walk to Buckingham Palace, Westminster and the Thames.

10

julie

27 Oct 2025

·

Stayed 1 night

Team members excellent from check in, room attendants, lounge service and doorman.

10

Catherine

19 Apr 2024

·

Stayed 2 nights

The service is outstanding 👏. Everyone is goes out their way to help

10

Donna

2 Mar 2024

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Stayed 2 nights

The Conrad staff is attentive, knowledgeable, and excellent. Davide took care of us with care when checking in and followed up with us to be sure we were comfortable. Christophe helped us with bags and directions — and with humor and joy as well. We’d stay here again!

10

Paul

23 Nov 2025

·

Stayed 1 night

The room was excellent and the staff were fabulous, very polite and super attentive.

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Location

Consistently praised central location near Westminster, Buckingham Palace, and St James’s Park, with a Tube station across the street and easy walking to major sights. Many also note the area feels safe and relatively quiet.

Related guest reviews

10

Thomas

25 Aug 2025

·

Stayed 1 night

Great hotel, friendly staff everywhere from reception to breakfast table. Location is great with walking distance to St James Park, Victoria, Waterloo and the Thames river. Tubestation is right next door. Rooms are clean, high standard, bathrooms are good. Stay here on a regular basis when travelling for work. Slightly pricy sometimes

10

Michael

6 Dec 2024

·

Stayed 3 nights

This is a terrific hotel. great service, friendly, nicely decorated and relatively updated. Elegant rooms. Across street from St. James Underground station and 5' walk to Westminister Abbey and 1.5 blocks from St. James park. Only negative is Wifi went out on our floor for two days. Offered to put us on another floor but didn't want the hassle of packing and unpacking. They allowed access to business lounge for one night in compensation and took a bit off one nights bill. Wish they offered similar rates on their hotel website to the much better rate I got on Expedia, as I prefer to always book directly. Would definitely stay here again.

10

Jennifer

24 Jul 2025

·

Stayed 3 nights

Well situated hotel with multiple metro options within walking distance. Easy walk to Victoria business district for dining, shopping and theater or walk to St. James park, Buckingham Palace, Westminster Abbey, etc. Close to tourist destinations but hotel itself is quiet, lively bar and an excellent executive lounge. Friendly and helpful staff - Highly recommend!

10

Joseph

16 Sept 2024

·

Stayed 5 nights

Excellent location right outside the train station. Pubs nearby and everything was accessible. Area was safe and quiet. Would stay here again .

10

James

18 Jul 2025

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Stayed 1 night

Great location. Convenient to a tube stop and bus routes. Classy hotel. Great bar. Concierge was tremendous help. We stayed there twice at the beginning and end of a car trip around England. Would gladly return.

10

cem

28 Jun 2025

·

Stayed 6 nights

Hotel is very close to the metro station and st james park.

10

Eric

3 Nov 2025

·

Stayed 2 nights

Excellent location. Breakfast options fantastic. Comfy beds… will be back

10

Patrick

27 Apr 2025

·

Stayed 4 nights

Very walkable to may areas of interest. Close to St. James park as well as close to the St James underground station

10

Amy

17 Jul 2025

·

Stayed 6 nights

We loved the Conrad - location is incredible for Windsor, Big Ben, st James park, amazing restaurants and the tube stop across the street. The Lounge is a MUST - game changer for the trip!! The staff was exceptional!

10

Nick

14 Oct 2025

·

Stayed 8 nights

We had a wonderful stay at the Conrad St James. We had adjoining rooms which were provided plenty of space for our family (kids aged 12 and 15). The service was exceptional - consistently above and beyond. The rooms are well appointed with everything we needed. The location is a hidden gem - away from the hustle and bustle (and tackiness) of Soho and surrounds, but still central (some key attractions are very close) with a tube station directly over the road, a Pret next door for breakfast and a couple of decent pubs within throwing distance of the hotel. As some other reviews say the mobile signal is relatively weak, but it was sufficient for making calls and the hotel has free fast wifi for data. Like most hotels in London it is not cheap, but in our view offers exceptional value for money and is now our go-to hotel in London.

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Dining

Breakfast and on-site dining receive frequent praise for quality and variety, and several guests enjoyed the Blue Boar. Some reported breakfast temperature or selection issues and occasional pub dishes that underwhelmed.

Related guest reviews

8

david

4 Apr 2025

·

Stayed 3 nights

This property is very central to explore London, next door to st James park station, The staff are very friendly and attentive, The only downside was the breakfast, the selection was poor, the quality was cold, Please review breakfast fare

10

Vicki B

27 Sept 2023

·

Stayed 5 nights

A lovely hotel well situated next to St James Park underground and walkable to most venues. A lovely breakfast was included. The staff and amenities were excellent. Although I personally did not like the food available in the pub in the evening, it was easy to find other options close by.

10

scott

19 Dec 2022

·

Stayed 2 nights

Hotel was top notch. Staff was superb. Restaurant and pub were both excellent, as well.

10

Tarirai

28 Oct 2025

·

Stayed 3 nights

Did not eat breakfast but had dinner and it was excellent.

10

Eric

3 Nov 2025

·

Stayed 2 nights

Excellent location. Breakfast options fantastic. Comfy beds… will be back

10

Jason

21 Aug 2025

·

Stayed 7 nights

We stayed 7 nights. It's was a perfect stay. The staff were amazing and so friendly. I highly recommend the lounge package as their breakfast is fantastic!

10

Michael

13 Nov 2024

·

Stayed 7 nights

The service was generally outstanding. The room was spacious and well appointed. Easy access to St James Park Underground Tube/Subway station which was literally across the road. Victoria Railway Station (hub for Gatwick express trains from Gatwick airport) was a 15 min walk away. Very good breakfast - high end. In house pub - also high end. In house fine dining restaurant. Will stay there again for sure

10

David

28 Mar 2025

·

Stayed 3 nights

Overall our stay was excellent. Lovely welcome, we did upgrade to a beautiful room. If I was to nit pick:- Breakfast - the plates are cold and therefore hot food cooled rapidly especially scrambled egg. Staff are lovely but sadly forgot to bring my toast and coffee. Apologies accepted but it shouldn’t have happened. Secondly upgrade led to the use of the Executive lounge which allegedly is open until 11pm Two evenings on return from the theatre around ten pm we were unable to obtain a coffee or tea as the machine was being cleaned and no staff appeared to be around. Not major problem but again not what was expected of the Conrad. Overall we were still very happy to have stayed at the Conrad and look forward to our next visit.

10

rachel

1 Sept 2024

·

Stayed 6 nights

Conrad St James is just an excellent hotel in every way possible: the doorman, reception, dining staff, and housekeeping. Breakfast was busier on the weekend and we had to wait longer for service, but that was literally the only negative. The dining options were great, as was the coffee and food.

10

Steve

2 Oct 2023

·

Stayed 3 nights

Loved everything about hotel and our time there. One thing to improve is a basic cooking technique in the pub. Seasoning the fish prior to battering it will make it great. It was so bland. I own a restaurant in the US and our fish n chips are better.

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Month	Average price
January	US$371
February	US$335
March	US$349
April	US$392
May	US$461
June	US$590
July	US$527
August	US$439
September	US$507
October	US$434
November	US$436
December	US$454

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $437	5 $549
6 $418	7 $515	8 $665	9 $989	10 $512	11 $369	12 $481
13 $578	14 $673	15	16 $781	17 $1,426	18 $496	19 $496
20 $436	21 $635	22 $1,111	23 $746	24 $1,097	25 $496	26 $496
27 $456	28 $590	29 $641	30 $641

Su	Mo	Tu	We	Th	Fr	Sa
				1 $571	2 $533	3 $598
4 $522	5 $581	6 $620	7 $635	8 $568	9 $733	10 $774
11 $531	12 $566	13 $629	14 $625	15 $566	16 $623	17 $673
18 $571	19 $670	20 $719	21 $587	22 $531	23 $396	24 $396
25 $426	26 $423	27 $423	28 $584	29 $396	30 $396	31 $395

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About this property

Location

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Superb

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