Jaco Hotel Docelunas

Excellent room and Staff, very clean

We have been visiting this hotel for several years, and unfortunately we noticed a significant decline in quality this time. The hotel is clearly cutting back on maintenance. The area around the pool looks worn out, with several damaged and faded awnings that need urgent replacement. The rooms also show clear signs of neglect — walls and furniture are starting to look tired and outdated. The bathroom towels were of very poor quality: thin, rough, and not what you would expect from this hotel. In the restaurant, the service left a lot to be desired — slow, inattentive, and lacking the friendliness we experienced in previous visits. It’s a shame because in past years this was one of our favorite places. The drop in standards this time was very noticeable. We hope the management invests again in maintenance and staff training to bring back the quality this hotel once had.

My wife and I spent a week at Hotel Docelunes while studying spanish. Our stay was in the middle of the rainy season, so our experience may not be typical for a high season guest. For several of our nights we were the only guests on property. This does have its pluses, we had the pool to ourselves and parking was never a problem. The downside is that there were almost no amenities. Aside from breakfast in the morning, there is no restaurant service, bar service, and no spa or yoga. Breakfast every day was nice. Plato Tipico with a beans and rice mix, eggs, fresh fruit and coffee. Visiting with our server every morning was very nice. As far as the property is concerned, the gardens are beautiful with tons of flowers, birds, iguana, and from time to time monkeys. We enjoyed sitting pool side and watching the wildlife. Our room was large and very comfortable and the bed was nice. We did have an issues with hot water but after a lesson from the staff on what to turn on when, we were able to take hot showers (Sink faucet on full, then shower on, then sink to 1/4, and leave on while taking a shower). Parking was secure as we were behind a gate with a 24 hour guard. Front desk staff leave before 6. After that, other than the guard, there is no staff on property. If you need something, walk to the small market 100 yards off property or the Soda across the street. I suspect this was a very nice resort 10-15 years ago. With that said, we would stay again.

The property is gorgeous and the swimming pool is nice and big. The only thing I did not like was that the bed was too hard.

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