Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 9:30 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is provided for a surcharge of USD 30 per vehicle (one-way) and is available 24 hours. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific room accessibility features may be available upon request.

Where is the hotel located in relation to nearby attractions?

The hotel is located near Boca Chica Beach, approximately 1.4 km (0.8 miles) away, and La Matica Island, also 1.4 km (0.8 miles) away. It is about 12.1 km (7.5 miles) from Las Americas International Airport.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 8 AM to 10 PM. The pool is seasonal.

What are the policies for guests staying with children?

Up to 2 children aged 5 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding. However, children may not be eligible for complimentary breakfast.

Hotel Neptuno Refugio

What guests think

Across recent reviews of Hotel Neptuno Refugio, guests highlight friendly staff, good value, and a cozy vibe, while noting dated rooms, uneven maintenance, and mixed cleanliness; breakfast draws praise, though a few report hygiene issues in the dining area.

The location is convenient for the airport and near beachside restaurants, but some mention limited things to do and no direct beach access. Facilities are basic with a pool; hot water and air conditioning vary by room, upper floors require stairs, and occasional late pool noise is mentioned. Overall, expect a modest, low-frills stay near beachside dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with a pool appreciated; hot water and air conditioning vary by room. Stairs lead to upper floors without an elevator, and some guests mentioned late pool noise.

Related guest reviews

8

Nora

18 Jan 2026

·

Stayed 2 nights

Warmwasser, Wasserdruck, Klimaanlage, Ventilatoren, Wachpersonal am Eingang, einfacher Check-in / Check-Out

Translate

2

Celia

6 Aug 2024

·

Stayed 1 night

No hot water

6

Pierre R

13 Oct 2025

·

Stayed 1 night

It was a nice, cozy hotel with a reasonable price. However, there were quite a few stairs to reach my room, and there wasn’t much to do in the surrounding area without driving.

6

Edwin

10 Jan 2025

·

Stayed 1 night

First night I was given a bed that sunk, next day my back was misaligned and gave me problems for two days, I was given another room with a firm mattress. The hotel is clean and has steaming hot water, the two rooms I stayed in had a faint smell of cigarettes, the decore is out dated but clean. The breakfast is good and the area is pretty safe, I wouldn’t mind staying again but only if the mattress is firm. The staff are friendly. The WiFi works great in any area if the property. Air conditioners work great.

8

jose

4 Feb 2022

·

Stayed 6 nights

Nice hotel near to the beach, great breakfast cooked to order, quiet place with a little garden and a pool

10

Eric

20 Dec 2024

·

Stayed 2 nights

Nice pool in security in staff very nice

8

Silene

29 Dec 2024

·

Stayed 1 night

I have been staying at this property for over 15 years now (have stayed there 5 times). The rooms are not as nice anymore due to age I guess, and upkeep, but the hotel grounds are still well taken care of and the front desk is new, very nice. The pool is very small. The three high end hotels across the street (St. Tropez and the others) are a big draw for the area. But Boca Chica overall is not doing well, and now that Hamaca is closed, there is very little going on. The Whala is now the most popular hotel in the are and I tell you, it is horrible. I like Neptunos and would stay here again because of the beach and it’s quiet, and I believe in loyalty, but it is a 3 star for an average traveler (maybe). There are mini bars with water and beer and some rooms have full kitchens. But for this place to be very good again the area has to change and that is not their fault, it’s politics.

6

josephine

7 Jul 2025

·

Stayed 3 nights

The staff was friendly but the room which I stayed in need upgrading. 1 night would have been ok. The room lacked lighting, didn’t even have a night lamp or a mirror in the room. The pool was right outside my room and people were actually in the pool way past curfew. One night it was midnight and people were still at the pool. Another night I woke up to voices outside and people were in the poor at 4am.

2

Daniel

16 Jan 2024

·

Stayed 1 night

El aire se apago de madrugada y un solo calor Y el abanico con mucho ruido..

Translate

6

paty

7 Apr 2024

·

Stayed 1 night

The hotel rooms were fine, but is was a very high 3rd floor without elevator and the breakfast area wasn’t clean. The best part was the staff

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many found rooms and areas clean, but others reported dirty rooms or linens and noted hygiene issues in the breakfast space, including flies or stray cats.

Related guest reviews

6

Angel

18 Dec 2021

·

Stayed 1 night

Poor clean of room.dirty.wood rear backroom broken.main door poor security broken.dirty bed sheets and couch sheets

10

Anthony

16 Nov 2025

·

Stayed 2 nights

Room was clean and comfortable, staff friendly, breakfast surprisingly good.

10

candy

28 Aug 2024

·

Stayed 1 night

El hotel es cómodo, limpio y el personal es amable y servicial. La habitación estaba limpio y con un rico aroma desde que entra. El lobby estaba welcoming, es un buen sitio para dormir está cerca del monumento de Santiago y circus. El parqueo fue rápido y el desayuno es delicioso un 10 de 10. Lo recomiendo mucho.

Translate

6

Frank

29 Dec 2024

·

Stayed 2 nights

I front desk young lady was very nice. I found late at night that thed two bed sheets were dity with long dark hairs and one sheet with grease spot.. ment that they did not clean the bed prior to my arrival. I could not tell them until the moring when they arrived at the front desk. after 9 pm is not one at the front desk except for a security guard outside that was very nice also. I shoul;d have that night refunded..by expedia. We could sleep ell due to that incident..???

2

Lenny

26 Nov 2025

·

Stayed 1 night

Room was dirty

10

Dalila

9 Nov 2025

·

Stayed 1 night

Staff is very attentive. Room is clean. Very inexpensive choice that includes breakfasts.

2

Denis

23 Jul 2025

·

Stayed 1 night

The staff was okay but the room and the hotel was dirty

4

ed

10 Mar 2025

·

Stayed 4 nights

Free breakfast was good, service was good but to many stray cats to enjoy the meal they were on the chairs and tables, wife refused to eat there.

6

paty

7 Apr 2024

·

Stayed 1 night

The hotel rooms were fine, but is was a very high 3rd floor without elevator and the breakfast area wasn’t clean. The best part was the staff

2

Tanola

18 Aug 2024

·

Stayed 1 night

The hotel is really out dated. All the furnitures are old and dusty. The room smells really moldy. Area is really not up to date. Breakfast was not enjoyable. It was a poor area for breakfast dining.flies were all over the breakfast tables.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated and basic, with recurring maintenance concerns (worn furnishings, poor lighting, bathroom door issues, and some uncomfortable mattresses). Noise from the pool can disturb, and some rooms are up several flights of stairs.

Related guest reviews

10

Anthony

16 Nov 2025

·

Stayed 2 nights

Room was clean and comfortable, staff friendly, breakfast surprisingly good.

10

victor

28 Apr 2025

·

Stayed 4 nights

Los baños deberían modernizarlos. Pero muy bn

Translate

8

Oscar

18 Mar 2025

·

Stayed 2 nights

maintenance of painting of the rooms

8

ANGEL

5 Mar 2025

·

Stayed 1 night

Rooms need urgent renovation

6

Ivania

9 Aug 2024

·

Stayed 1 night

Old hotel needs updated

6

Edwin

10 Jan 2025

·

Stayed 1 night

First night I was given a bed that sunk, next day my back was misaligned and gave me problems for two days, I was given another room with a firm mattress. The hotel is clean and has steaming hot water, the two rooms I stayed in had a faint smell of cigarettes, the decore is out dated but clean. The breakfast is good and the area is pretty safe, I wouldn’t mind staying again but only if the mattress is firm. The staff are friendly. The WiFi works great in any area if the property. Air conditioners work great.

2

MARIA

6 Jan 2024

·

Stayed 1 night

Horrible, cama y almohada súper malas, no televisión. No es una buena opción para descansar.

Translate

8

Hernan

14 Mar 2024

·

Stayed 1 night

Room was clean, door bathroon do not close properly

6

josephine

7 Jul 2025

·

Stayed 3 nights

The staff was friendly but the room which I stayed in need upgrading. 1 night would have been ok. The room lacked lighting, didn’t even have a night lamp or a mirror in the room. The pool was right outside my room and people were actually in the pool way past curfew. One night it was midnight and people were still at the pool. Another night I woke up to voices outside and people were in the poor at 4am.

6

paty

7 Apr 2024

·

Stayed 1 night

The hotel rooms were fine, but is was a very high 3rd floor without elevator and the breakfast area wasn’t clean. The best part was the staff

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and helpful. Some guests noted late-night staffing gaps or process issues at check-in.

Related guest reviews

10

Anthony

16 Nov 2025

·

Stayed 2 nights

Room was clean and comfortable, staff friendly, breakfast surprisingly good.

8

Gloria

24 Jul 2025

·

Stayed 1 night

Checked in late by security guard. Everything went smooth except he kept our document until morning, which was uncomfortable. Room was nice and breakfast was freshly made and delicious. Restaurants in the area are open until late. Downside is no beach access.

6

Frank

29 Dec 2024

·

Stayed 2 nights

I front desk young lady was very nice. I found late at night that thed two bed sheets were dity with long dark hairs and one sheet with grease spot.. ment that they did not clean the bed prior to my arrival. I could not tell them until the moring when they arrived at the front desk. after 9 pm is not one at the front desk except for a security guard outside that was very nice also. I shoul;d have that night refunded..by expedia. We could sleep ell due to that incident..???

2

Joel

1 Aug 2025

·

Stayed 1 night

How do I pay you guys and then they charge me at the desk I need my money back please 🙏

2

FRANCISCO

12 Oct 2024

·

Stayed 1 night

Faltó una de las dos habitaciones en la reserva Sucio incluido el EC Descuidado en general Con ruido Sin enchufe en toda la habitación Sin personaos capacitado a la hora de entrar tarde Todo muy deteriorado Muy diferente de las fotos

Translate

10

leo t

5 Mar 2024

·

Stayed 1 night

Everyone was very nice, especially Elvis on Saturday. Everything was good. Excellent hotel.

10

Dalila

9 Nov 2025

·

Stayed 1 night

Staff is very attentive. Room is clean. Very inexpensive choice that includes breakfasts.

8

JESSY

3 Nov 2025

·

Stayed 5 nights

La limpieza solo la hacen al entrar y deben mejorar el inmobiliaria. El personal de recepción muy amable , las sras de la cocina súper y la comida riquísima

Translate

8

Belinda

31 May 2024

·

Stayed 1 night

The staff are amazing and Elvis communicated really important information which was priceless. He organised transfers and was extremely helpful. The property is undergoing renovations and my room was a bit tired. I hope to return soon and spend a little more time there and explore the area.

10

Carmen

1 Nov 2025

·

Stayed 4 nights

Un bonito hotel, pequeño y acogedor, todos muy dispuestos hacerte sentir como en casa, desayuno muy suculento, habitaciones muy cómoda y percances solucionados. Muchas gracias por todo su buen trato. Dios le continué bendiciendo!

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Las Américas Airport and close to beachside restaurants, with several places within walking distance. Some guests noted limited things to do, street hassles in Boca Chica, and no direct beach access.

Related guest reviews

8

Kiesha M

13 Jul 2024

·

Stayed 4 nights

We loved our stay. This is a tiny guest house boutique style hotel. The room was clean. The AC was only in the bedroom but freezing cold. You’ll need paper towels and wash clothes for hand drying and bathing. Breakfast was wonderful. Best coffee. Plenty of beautiful restaurants and about a 7 minute walk to the popular beach. Very safe area, even at night.

8

Gloria

24 Jul 2025

·

Stayed 1 night

Checked in late by security guard. Everything went smooth except he kept our document until morning, which was uncomfortable. Room was nice and breakfast was freshly made and delicious. Restaurants in the area are open until late. Downside is no beach access.

8

Emerito

14 Jan 2024

·

Stayed 1 night

This hotel is in decent shape, it is located very close to the airport and we used it on a travel day where out flight arrived late and we didn't want to drive to our destination (2 hours away) at night. The staff is nice and the grounds are acceptable.

6

Pierre R

13 Oct 2025

·

Stayed 1 night

It was a nice, cozy hotel with a reasonable price. However, there were quite a few stairs to reach my room, and there wasn’t much to do in the surrounding area without driving.

8

Jonas

19 Feb 2023

·

Stayed 2 nights

Close to restaurants and casino as well as the beach, good value for the money.

6

Diogenes

18 Sept 2025

·

Stayed 1 night

Nothing to do around the area The break fest was ok

8

Hugo Alan

28 Aug 2024

·

Stayed 1 night

Tienes que rodeas varias cuadras para llegar a la playa

Translate

10

Rocio

15 Nov 2022

·

Stayed 2 nights

El hotel en sí muy bien, falla la zona en general que es el pueblo de Boca Chica donde los lugareños te acosan para venderte cualquier cosa. El personal de 10 y el desayuno muy bueno.

Translate

8

LUZ

12 May 2024

·

Stayed 1 night

The property looks okay needs maintenance. Close to the airport Las América and a lot restaurants options near the hotel.

8

SERGIO

24 May 2025

·

Stayed 1 night

El hotel está bien ubicado, al frente restaurantes al frente con acceso al mar. La comida del hotel es buen precio y buena.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for taste and being cooked to order, and some guests liked the on-site food. Several, however, mentioned hygiene concerns in the breakfast area, such as flies or stray cats, and a few found it average.

Related guest reviews

10

Anthony

16 Nov 2025

·

Stayed 2 nights

Room was clean and comfortable, staff friendly, breakfast surprisingly good.

8

ARTURO

9 Dec 2023

·

Staff was nicely helpful. Boca Chica it’s not the best place but the hotel area wasn’t too bad. Rooms where basic and old. Good breakfast.

8

Gloria

24 Jul 2025

·

Stayed 1 night

Checked in late by security guard. Everything went smooth except he kept our document until morning, which was uncomfortable. Room was nice and breakfast was freshly made and delicious. Restaurants in the area are open until late. Downside is no beach access.

8

jose

4 Feb 2022

·

Stayed 6 nights

Nice hotel near to the beach, great breakfast cooked to order, quiet place with a little garden and a pool

8

JESSY

3 Nov 2025

·

Stayed 5 nights

La limpieza solo la hacen al entrar y deben mejorar el inmobiliaria. El personal de recepción muy amable , las sras de la cocina súper y la comida riquísima

Translate

4

ed

10 Mar 2025

·

Stayed 4 nights

Free breakfast was good, service was good but to many stray cats to enjoy the meal they were on the chairs and tables, wife refused to eat there.

6

paty

7 Apr 2024

·

Stayed 1 night

The hotel rooms were fine, but is was a very high 3rd floor without elevator and the breakfast area wasn’t clean. The best part was the staff

2

Tanola

18 Aug 2024

·

Stayed 1 night

The hotel is really out dated. All the furnitures are old and dusty. The room smells really moldy. Area is really not up to date. Breakfast was not enjoyable. It was a poor area for breakfast dining.flies were all over the breakfast tables.

8

SERGIO

24 May 2025

·

Stayed 1 night

El hotel está bien ubicado, al frente restaurantes al frente con acceso al mar. La comida del hotel es buen precio y buena.

Translate

10

Carmen

1 Nov 2025

·

Stayed 4 nights

Un bonito hotel, pequeño y acogedor, todos muy dispuestos hacerte sentir como en casa, desayuno muy suculento, habitaciones muy cómoda y percances solucionados. Muchas gracias por todo su buen trato. Dios le continué bendiciendo!

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $72	2 $72	3 $72	4 $72	5 $73	6 $72	7 $73
8 $83	9 $72	10 $72	11 $72	12 $73	13 $72	14 $73
15 $73	16 $73	17 $72	18 $73	19 $73	20 $72	21 $73
22 $72	23 $72	24 $72	25 $72	26 $73	27 $72	28 $72
29 $72	30 $73

Hotel Neptuno Refugio

About this property

Location

Room options

Apartment, 1 Bedroom

Apartment, 1 Bedroom (1 Double Bed with Sofabed)

Family Suite, 2 Bedrooms

Standard Room One Bed

Standard Room Two Beds

Apartment, 1 Bedroom, Ocean View

Studio Suite

Basic Studio

Guest reviews of Hotel Neptuno Refugio

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Neptuno Refugio

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $56	26 $56	27 $62	28 $62	29 $62	30 $62	31 $62