The Crossroads Hotel and Suites Irving
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Guest reviews
5.7
Based on 389 verified reviews
Facilities
5
Cleanliness
5.8
Rooms
4.5
Service
6
Location
5
Dining
5
Who stays here?
Business
35%
Couple
24%
Family
21%
Group
5%
Solo
12%
2
Scott
12 Apr 2024
·
Stayed 2 nights
I made my reservation months in advance because I knew that it was a busy weekend and I wanted to be prepared. I show up at the front desk on the day of checkin with my reservation/confirmation in hand and the man behind the counter tells me that they won’t honor my reservation and are full. He proceeds to suggest that I should try to book through a competitor’s site, which listed the same thing at a *substantially* higher rate. He left me, my wife and baby with nowhere to sleep during a very busy weekend while trying to scam me into paying more money. Absolute scam artists. I wouldn’t risk staying here again if you paid me. I have now submitted this review four times trying to get it approved. It breaks absolutely none of Expedia’s rules but they keep rejecting it for some reason. I’m beginning to think they encourage this. I won’t ever use this app or this fraudulent company ever again and if this review continues to be blocked I’ll be escalating my complaint in any way I can.
I made my reservation months in advance because I knew that it was a busy weekend and I wanted to be prepared. I show up at the front desk on the day of checkin with my reservation/confirmation in hand and the man behind the counter tells me that they won’t honor my reservation and are full. He proceeds to suggest that I should try to book through a competitor’s site, which listed the same thing at a *substantially* higher rate. He left me, my wife and baby with nowhere to sleep during a very busy weekend while trying to scam me into paying more money. Absolute scam artists. I wouldn’t risk staying here again if you paid me. I have now submitted this review four times trying to get it approved. It breaks absolutely none of Expedia’s rules but they keep rejecting it for some reason. I’m beginning to think they encourage this. I won’t ever use this app or this fraudulent company ever again and if this review continues to be blocked I’ll be escalating my complaint in any way I can.
4
Christoph
14 Apr 2024
·
Stayed 5 nights
Ich hatte eine Reservierung für EUR 49 dieNacht. Mir wurde gesagt, dass kein Vertrag mit Expedia besteht. Ich musste dann USD 95 pro Nacht zahlen, obwohl über dem Eingang das Laufband rooms from USD 54,90 ankündigte.
Ich hatte eine Reservierung für EUR 49 dieNacht. Mir wurde gesagt, dass kein Vertrag mit Expedia besteht. Ich musste dann USD 95 pro Nacht zahlen, obwohl über dem Eingang das Laufband rooms from USD 54,90 ankündigte.
Location
3135 East John Carpenter Freeway, South Irving, Irving, Dallas (and vicinity), Texas, United States of America
Property policies
Check-in
Check-out
Check-in from 15:00
Before 11:00
FAQs
Yes, parking is available on-site. It is free but limited.
Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
The hotel is located near the University of Dallas, within a 10-minute drive of Toyota Music Factory and Irving Convention Center. It is approximately 8.9 miles from Dallas Market Center and 9.4 miles from American Airlines Center.
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