The Caledonian New Southlands Hotel

A great hotel at a reasonable price. We were there on a Saturday and there was entertainment in the evening too. We had tickets to a concert, but it all seemed to be going well when we got back. Staff were great. Parking on-site for £6 per day. Room was lovely and beds comfy. Woyld recommend

This was one of the poorest hotels that we have stayed at in quite some time. Firstly, we were staying on the 3rd floor and so we waited for the lift, which could only hold 4 people and which travelled really slow. When we got into the room it was very dated, with dirty and greasy marks on the walls and not what you would expect from a Caledonian Hotel. The TV in the room was the smallest that I've seen in any hotel ever (in fact my laptop screen was bigger). It was a warm night and there was a broken fan, which I tried to fix but couldn't. The bed consisted of a tired sprung mattress on top of a 1 inch thick chipboard board. It was very uncomfortable and sloped away from the centre towards the edges. There was no soap in the soap dispenser above the sink. The signs / stickers above the sink had been put on skewed. The sealant around the shower had obviously not been done by a tradesman and the shower taps were also fitted on a skew. Breakfast was a minor disaster with guests constantly asking staff where plates were kept (including myself). The plates were extremely hot. The quality of the food was generally poor; hash browns were bland, sausages were tasteless, bacon was fatty and scrambled egg was watery. Worst of all were the sachets of brown sauce, which tasted more like a sugary tomato ketchup? On the sachets was a picture of onions and apples?

The parking was conveniently located, and sensibly price at £6 per night. The staff on the front desk were friendly and helpful. The hotel is in good condition, and we were very pleased with our room - Room 101. The breakfast was good value at £10 per person. We will stay at The New Southlands again.

Friendly staff , decent sized room , needs a renovation tbh , but it served its needs , disappointed to have to pay £6 for one nights parking imho

The hotel is an old building. The ground floor is very nicely decorated and carpeted, unfortunately not all floors are the same. The windows are old and rattle. I understand that they can't open fully due to health and safety regulations but when it is hot like it was during our stay you need some air in the room and you could not get this. There is no air conditioning. Very nice and helpful staff. Breakfast was good with a buffet of; cereals, fruit and yogurt, toast, pastries and full cooked breakfast. The lift was out or order which were were told about before our stay and did not present a problem. Good location and parking on site - charge £6 per day.

Nice stay here. Parked up early to have a walk around town. Nice easy check-in at 3pm by the lovely lady receptionist. Rooms nice. Clean and spacious for two. Beds comfortable rooms quiet. Only critical feedback - no late bar. We came back after being at the open air theatre expecting we could get a night cap. Was only around 11pm and not possible owing the bar cashing up. Could not even charge in the room. Failing this we also tried to buy some snacks on the reception. Also couldn’t do this as everything was cashed up. Seemed a shame, we were not the only people walking in. Also breakfast times are 8am - 9.15am (on a Saturday) Seemed a little narrow of a window to be honest and this created quite some crowing around the buffet and food running out. Whilst we have no problem getting in we saw at least two couples get turned away for breakfast at 9.20am. Nice hotel and will come back. I just felt a bit more flexibility on these two aspects would be much more customer centric and turn a 4 star review to 5.

I have to use a mobility and all the automatic door openers which keep them open so you could get through weren't working. The lift was very small and my medium sized scooter would only just fit in, if I removed the basket to get the doors to close.

Value for money hotel, room very clean with good mattress. Only issue was i could not open the bedroom window but the en suite window was fine. Staff were helpful. There is free on street parking after 5pm with a 3 hour disc limit after 9am. About 15 minutes walk to Scarborough centre.

Hotel good value and convenient. Car park seems run separately and pay machine did not work. Highlight of visit was Stephen Joseph Theatre.

Pleasant hotel, seems to be aimed at groups and coach tours but it was fine for a one night stay. Good spacious room. Bathroom ok - shower was a bit lack lustre and could have done with a lot more pressure but again, it was fine for a one night stay. We parked on the Esplanade for free and walked to the hotel (about 10 minutes) but there is a car park at the back of the hotel too if you don't mind paying. Overall a good stay for a good price. We paid extra for breakfast which was pretty good but if we stayed again, we would probably eat at the Rowntree Lodge cafe next door.

Spotlessly clean and homely. Lovely reception staff made us feel very welcome. Really large room. albeit dated.

Nice hotel. Quality of accommodation in Scarborough is a bit hit and miss so this was a nice surprise. Good service, clean, well maintained.

This was one of the poorest hotels that we have stayed at in quite some time. Firstly, we were staying on the 3rd floor and so we waited for the lift, which could only hold 4 people and which travelled really slow. When we got into the room it was very dated, with dirty and greasy marks on the walls and not what you would expect from a Caledonian Hotel. The TV in the room was the smallest that I've seen in any hotel ever (in fact my laptop screen was bigger). It was a warm night and there was a broken fan, which I tried to fix but couldn't. The bed consisted of a tired sprung mattress on top of a 1 inch thick chipboard board. It was very uncomfortable and sloped away from the centre towards the edges. There was no soap in the soap dispenser above the sink. The signs / stickers above the sink had been put on skewed. The sealant around the shower had obviously not been done by a tradesman and the shower taps were also fitted on a skew. Breakfast was a minor disaster with guests constantly asking staff where plates were kept (including myself). The plates were extremely hot. The quality of the food was generally poor; hash browns were bland, sausages were tasteless, bacon was fatty and scrambled egg was watery. Worst of all were the sachets of brown sauce, which tasted more like a sugary tomato ketchup? On the sachets was a picture of onions and apples?

Photos on here are very misleading! The room we had was not as photographed on the standard double option. Room wasn’t properly cleaned as would have been expected but was satisfactory. Duvet only just fit the bed. Half the mattress was soft the other half hard and was also at a slant which we didn’t realised till we got into bed. Had to wedge the window open with a piece of wood if wanted to have it open. Wasn’t told the restaurant wasn’t open when we arrived so we expected to have a full menu to choose from. Was then told it was bar snacks. I asked if the pizzas are freshly made which they said they were but then declined to put vegan cheese on a meat feast pizza saying it was due to health and safety!? I’m not vegan I just don’t eat cheese as a personal choice. Then got told there was no vegan cheese left when ordering the plant lovers pizza. Food was below standard when it came. Ordered a chicken and prawn platter but there was more salad than chicken. Even the salad was awful. Hindsight - we should have gone elsewhere to eat. Breakfast - dirty glasses, cold plates, croissants burnt, coffee machine broke and overheard a member of staff saying they knew and were waiting for someone to come service it. Cooked breakfast was ok though. Staff were friending enough. Couldn’t fault the guy on the bar in the evening. It was a last min getaway for our anniversary and although had a nice time overall the hotel was a let down and I was disappointed.

Lovely welcome at reception Fantastic room Good size Bath is a bonus Immaculately clean. Close to shops and transport. 5 mins walk to esplanade and wonderful views of coastline and Scarborough

Very clean and well-managed please, a refreshing change from your budget chains. Handy for the Spa if you're attending something there.

Another guaranteed lovely stay at the New Southlands. We had a quiet, comfortable room and, although dated, is spotlessly clean, well maintained and with new bedding and towels. The staff are so friendly and genuinely want you to have a lovely stay with them, I would always recommend it if you are visiting Scarborough. It's up on the South Cliff, but a short walk to the centre and you can go via the main road which is all flat and accessible. If you are more mobile, it's a short walk to the beautiful gardens, which lead down to the Spa Theatre and the seafront. Plenty of free parking within 5 minutes walk, but the hotel do have a first come first served car park, at an additional cost, if you want your car nearby.

The bedroom was comfortable and clean with a good shower and lovely towels. A nicely furnished dining area and a convenient bar were welcome additions. Breakfast was good with plenty of choice.Staff were friendly, polite and efficient. We enjoyed our stay.

The room was dirty. The bed was uncomfortable, they were hairs in the dhower and on the bed. The walls near the windows where damp.

Well placed for where I was working. Quiet room. I slept very well. Parking is not free, it's £6per day. The room was OK but quite tatty, bathroom was less than appealing, lots of old limescale and grubby grouting. Plughole and overflow in basin needed a good clean /descale and toilet pan was brown below the waterline. Paint on corner of bedroom looked like it was /had been leaking as stain marks.

Bed was great & room size

Lovely hotel happy to stay there. Only reaon not given excellent was creaking floor boards. Even felt movement from next room.

A great hotel at a reasonable price. We were there on a Saturday and there was entertainment in the evening too. We had tickets to a concert, but it all seemed to be going well when we got back. Staff were great. Parking on-site for £6 per day. Room was lovely and beds comfy. Woyld recommend

Staff on the desk were friendly and provided a good service. We asked to borrow and iron and ironing board and this was brought to our room within minutes. Unfortunately, the mattress was really uncomfortable/creaky. And despite trying to change the settings on the radiator overnight, we were not able to turn it off, meaning we had to have the window open (but it was still very hot in the room). We also unfortunately had the neighbours from hell - they arrived back at 11.45 waking us up with their loud argument. They then proceeded to loudly make it up to eachother, then started arguing again after that. We could hear absolutely everything through the walls which are thin and definitely not sound proof. Worst night's sleep. Wouldnt go back. Sorry.

Mediocre hotel in need of good renovation to guest rooms but reflected in the overnight rates

Had a one night stay here while visiting Scarborough for the open air theatre. The room was comfotable, had all amenities required (tea and coffee, hair drier, television etc) and a large built in wardrobe. The room was very warm and the old sash windows do not open very far, however there was a fan in the room, which was very much needed. It’s around a 10 minute walk down to the sea front so conveniently located for those who don’t want to drive around. The car park cost £6, which staff gave us a voucher to scan upon leaving, you have to leave the car park by 11am on the day of leaving, which is ok as check out is at 10am. Only complaints are due to the age of the hotel it’s quite creaky so when the guests above woke at 6am, so did we.

The hotel is an old building. The ground floor is very nicely decorated and carpeted, unfortunately not all floors are the same. The windows are old and rattle. I understand that they can't open fully due to health and safety regulations but when it is hot like it was during our stay you need some air in the room and you could not get this. There is no air conditioning. Very nice and helpful staff. Breakfast was good with a buffet of; cereals, fruit and yogurt, toast, pastries and full cooked breakfast. The lift was out or order which were were told about before our stay and did not present a problem. Good location and parking on site - charge £6 per day.

Nothing new about this hotel. Clean with friendly staff but in need of renovation.

Decor needs updating

Pleasant hotel, seems to be aimed at groups and coach tours but it was fine for a one night stay. Good spacious room. Bathroom ok - shower was a bit lack lustre and could have done with a lot more pressure but again, it was fine for a one night stay. We parked on the Esplanade for free and walked to the hotel (about 10 minutes) but there is a car park at the back of the hotel too if you don't mind paying. Overall a good stay for a good price. We paid extra for breakfast which was pretty good but if we stayed again, we would probably eat at the Rowntree Lodge cafe next door.

There was no lift working and we were given a room on the fourth floor and at 86years of age we decided to leave the next morning but the manager said mthat we could have a room on the first floor which was lovely so we decided to stay

Lovely hotel, well situated, friendly helpful staff sepecially,reception,bar and housekeeping, nothing was too much trouble. 😀

Large lobby. Lift. Great breakfast. Friendliness of staff.

Staff on the desk were friendly and provided a good service. We asked to borrow and iron and ironing board and this was brought to our room within minutes. Unfortunately, the mattress was really uncomfortable/creaky. And despite trying to change the settings on the radiator overnight, we were not able to turn it off, meaning we had to have the window open (but it was still very hot in the room). We also unfortunately had the neighbours from hell - they arrived back at 11.45 waking us up with their loud argument. They then proceeded to loudly make it up to eachother, then started arguing again after that. We could hear absolutely everything through the walls which are thin and definitely not sound proof. Worst night's sleep. Wouldnt go back. Sorry.

Very disappointed. Most expensive hotel we used in our trip, and by far the worst. Lovely reception area and public area, but the ‘superior’ room was like something out of the 1920’s; dark, dreary and in badly need of updating. The furniture was probably taken from a charity auction….Cold water only in the shower. Breakfast 8am to 9.15, so didn’t think that to go at &.50 was unreasonable but it was made clear that we were an inconvenience to the staff as we were among the last guests to eat….think the bus trip residents had left early for their trip. All in all a huge disappointment and glad to leave. Shame really as the hotel has great potential, just needs some good leadership and some investment!

Warm and welcoming friendly staff

On arrival staff were very friendly and helpful room was clean and tidy parking was nice and easy and fairly priced. Overall our stay was very good and will definitely stay again

Very disabled and lgbt friendly hotel and staff. Set in a building in a quiet part of Scarborough away from the noise and bustle of the main town. Building is Edwardian with Art Deco features. Staff were very friendly and respectful of my non binary and disabled status . Given a massive push room that was easy to use with my arthritis and bathroom was disabled friendly

Nice hotel, staff were great, convenient

Great Hotel and very friendly staff

Lovely hotel. Loved our stay, the staff are really friendly and helpful. I would recommend this hotel to anybody. It is a good 15-20 min walk from the attractions.

The property was tastily decorated throughout, good location to beach and amenities. £2 carpark fee for outside parking for 2 days. The Only drawback our bedroom window was overlooked by another property so we had to close the curtains in the day and unfortunately shut the sunshine out but this can be easily sorted with a blind or net curtaining

Nice hotel and friendly staff. The room furnishings were old and dated. Excellent location with great sights and shopping, and all walkable.

Nice hotel in a great location

Property was within walking distance of town centre, in a quiet location.

Lovely welcome at reception Fantastic room Good size Bath is a bonus Immaculately clean. Close to shops and transport. 5 mins walk to esplanade and wonderful views of coastline and Scarborough

Reasonably priced hotel in a good location. Just a short walk from the Spa and sea front and 15 mins to railway station.

Fantastic hotel, extremely spacious, quiet environment and clean rooms. Also brilliant staff who provide an excellent check in service. Approx 5-10 min walk to the beach and Spa.

Another guaranteed lovely stay at the New Southlands. We had a quiet, comfortable room and, although dated, is spotlessly clean, well maintained and with new bedding and towels. The staff are so friendly and genuinely want you to have a lovely stay with them, I would always recommend it if you are visiting Scarborough. It's up on the South Cliff, but a short walk to the centre and you can go via the main road which is all flat and accessible. If you are more mobile, it's a short walk to the beautiful gardens, which lead down to the Spa Theatre and the seafront. Plenty of free parking within 5 minutes walk, but the hotel do have a first come first served car park, at an additional cost, if you want your car nearby.

enjoyed stay bit of a distance to walk to beach and town but bus just at end of road

The hotel was really clean and comfortable. The breakfast was excellent plenty of choice. Would recommend.

This was one of the poorest hotels that we have stayed at in quite some time. Firstly, we were staying on the 3rd floor and so we waited for the lift, which could only hold 4 people and which travelled really slow. When we got into the room it was very dated, with dirty and greasy marks on the walls and not what you would expect from a Caledonian Hotel. The TV in the room was the smallest that I've seen in any hotel ever (in fact my laptop screen was bigger). It was a warm night and there was a broken fan, which I tried to fix but couldn't. The bed consisted of a tired sprung mattress on top of a 1 inch thick chipboard board. It was very uncomfortable and sloped away from the centre towards the edges. There was no soap in the soap dispenser above the sink. The signs / stickers above the sink had been put on skewed. The sealant around the shower had obviously not been done by a tradesman and the shower taps were also fitted on a skew. Breakfast was a minor disaster with guests constantly asking staff where plates were kept (including myself). The plates were extremely hot. The quality of the food was generally poor; hash browns were bland, sausages were tasteless, bacon was fatty and scrambled egg was watery. Worst of all were the sachets of brown sauce, which tasted more like a sugary tomato ketchup? On the sachets was a picture of onions and apples?

The parking was conveniently located, and sensibly price at £6 per night. The staff on the front desk were friendly and helpful. The hotel is in good condition, and we were very pleased with our room - Room 101. The breakfast was good value at £10 per person. We will stay at The New Southlands again.

Large lobby. Lift. Great breakfast. Friendliness of staff.

Photos on here are very misleading! The room we had was not as photographed on the standard double option. Room wasn’t properly cleaned as would have been expected but was satisfactory. Duvet only just fit the bed. Half the mattress was soft the other half hard and was also at a slant which we didn’t realised till we got into bed. Had to wedge the window open with a piece of wood if wanted to have it open. Wasn’t told the restaurant wasn’t open when we arrived so we expected to have a full menu to choose from. Was then told it was bar snacks. I asked if the pizzas are freshly made which they said they were but then declined to put vegan cheese on a meat feast pizza saying it was due to health and safety!? I’m not vegan I just don’t eat cheese as a personal choice. Then got told there was no vegan cheese left when ordering the plant lovers pizza. Food was below standard when it came. Ordered a chicken and prawn platter but there was more salad than chicken. Even the salad was awful. Hindsight - we should have gone elsewhere to eat. Breakfast - dirty glasses, cold plates, croissants burnt, coffee machine broke and overheard a member of staff saying they knew and were waiting for someone to come service it. Cooked breakfast was ok though. Staff were friending enough. Couldn’t fault the guy on the bar in the evening. It was a last min getaway for our anniversary and although had a nice time overall the hotel was a let down and I was disappointed.

Nice stay here. Parked up early to have a walk around town. Nice easy check-in at 3pm by the lovely lady receptionist. Rooms nice. Clean and spacious for two. Beds comfortable rooms quiet. Only critical feedback - no late bar. We came back after being at the open air theatre expecting we could get a night cap. Was only around 11pm and not possible owing the bar cashing up. Could not even charge in the room. Failing this we also tried to buy some snacks on the reception. Also couldn’t do this as everything was cashed up. Seemed a shame, we were not the only people walking in. Also breakfast times are 8am - 9.15am (on a Saturday) Seemed a little narrow of a window to be honest and this created quite some crowing around the buffet and food running out. Whilst we have no problem getting in we saw at least two couples get turned away for breakfast at 9.20am. Nice hotel and will come back. I just felt a bit more flexibility on these two aspects would be much more customer centric and turn a 4 star review to 5.

Our room was comfortable.The parking was OK but added to the daily cost After the first meal we eat out as the evening meal on our arrival was poor. The fish dish was tasteless.What fish was it ? The vegetable curry was mostly cauliflower. I asked for a glass of water which never arrived . Chatting with other guests later we learnt the breakfasts were lacking basic items. So we were glad we had only booked the room.

Good value for money, well located, and £10 for a nice breakfast is not bad at all.

The bedroom was comfortable and clean with a good shower and lovely towels. A nicely furnished dining area and a convenient bar were welcome additions. Breakfast was good with plenty of choice.Staff were friendly, polite and efficient. We enjoyed our stay.

Hotel looks tired inside and out, room comfortable but shower very poor Only had the breakfast and was very disappointed, hot food tasteless and look warm with slow refill of serving dishes More of Bus tour hotel then a couples hotel