This is a well located property a few blocks off Michigan Avenue. We appreciated that they stored our luggage upon arrival until check in time. We booked a room for 3 people. Upon arrival we learned that the third “bed” was actually a couch that did not pull out. We assumed from the pictures that this would be a pull out. Bedding was not in the room for the couch. When I requested bedding and went to the front desk to retrieve it I was given a pillow and 2 scratchy blankets. I asked for the sheets, as well. The gentleman asked why and I informed him that we didn’t want to sleep directly on the leather couch and would need sheets. He said lay one blanket on the couch and use the other to cover yourself. Not really what we had in mind so I restated my request for a sheet. He said he didn’t know if he had any and went to look. Came back with what appeared to be a duvet cover - which we were able to use for our purpose, but I still found it to be a bizarre situation. We paid for 3 people and it felt like I was inconveniencing him by requesting the proper set up. The next day I requested more sheets due to the scratchy blankets and housekeeping was able to bring 2 sheets. Unfortunately, this wasn’t our favorite stay in Chicago.
This is a well located property a few blocks off Michigan Avenue. We appreciated that they stored our luggage upon arrival until check in time. We booked a room for 3 people. Upon arrival we learned that the third “bed” was actually a couch that did not pull out. We assumed from the pictures that this would be a pull out. Bedding was not in the room for the couch. When I requested bedding and went to the front desk to retrieve it I was given a pillow and 2 scratchy blankets. I asked for the sheets, as well. The gentleman asked why and I informed him that we didn’t want to sleep directly on the leather couch and would need sheets. He said lay one blanket on the couch and use the other to cover yourself. Not really what we had in mind so I restated my request for a sheet. He said he didn’t know if he had any and went to look. Came back with what appeared to be a duvet cover - which we were able to use for our purpose, but I still found it to be a bizarre situation. We paid for 3 people and it felt like I was inconveniencing him by requesting the proper set up. The next day I requested more sheets due to the scratchy blankets and housekeeping was able to bring 2 sheets. Unfortunately, this wasn’t our favorite stay in Chicago.