Name: The Ritz-Carlton, Vienna
Address: Schubertring 5-7, Vienna, Austria, Vienna, AT
Price range: $576–$2,569 per night
Rating: 9.08

What guests think

Reviews of The Ritz-Carlton, Vienna consistently highlight exceptionally friendly, attentive staff and a central, walkable setting near sights and transit, making it easy to explore while feeling welcomed and well looked after throughout the stay.

Rooms are often spacious and comfortable, but recurring remarks note some suites or view rooms feel small or dark, and several guests mention dated decor, minor maintenance issues, or noise from air-conditioning. Facilities such as the spa, pool, gym and rooftop bar receive praise, and many appreciate the quality of on-site dining and breakfasts, though some report a drain odor, limited sauna hours, temporary pool works, or limited TV channels and plug availability. A few operational issues crop up, including delayed room readiness or luggage, concierge or billing mistakes, airport transfer problems, and in one case a water outage. Expect an elegant stay with high comfort and well-regarded amenities, tempered by occasional quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa, pool, gym and rooftop bar are widely enjoyed. Some guests mention a drain odor, limited sauna hours, temporary pool works, and limited TV channels or plug availability.

Related guest reviews

10

daniel

Dec 1, 2025

·

Stayed 5 nights

Excelente academia\piscina, cafe da manha e quartos. Otima localizacao tb. Recomendo tranquilamente .

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10

Frederic

Aug 25, 2024

·

Stayed 8 nights

Luxury luxury luxury...Super beautiful... Excellent Italian style restaurant. Also a steakhouse that we didn't try. The concierge was very helpful. The hotel is walking distance to most sites and shopping. We rented e-bikes a few blocks away that was super fun. Vienna is very bike friendly. The pool and fitness centre are immaculate. You gotta get a drink on the rooftop with the best view in town.

10

Melodie

Jul 5, 2025

·

Stayed 3 nights

Service was fantastic and room was great. Greeted with prosecco (water for our son) and cookies upon check-in. Room was very spacious and clean. Staff were very attentive and helpful. Great location - very walkable. Rooftop bar in the evening is a plus - quiet place to enjoy a drink and watch the sunset. Plan to stay here again next time we are in Vienna.

10

Kathleen

Dec 20, 2023

·

Stayed 1 night

Location is fantastic. Staff very helpful. Gym, pool, spa - clean and accessible. Private steam / sauna for women.

10

jane

Jun 16, 2023

·

Stayed 3 nights

We had a fantastic 3 night stay, the facilities were great, the staff wonderful, friendly, kind and efficient. The maid who attended to our room was kind and thoughtful placing a bookmark and glasses cleaner with our books small details did not go unnoticed to make the guests feel special. the only negative thing was the odour in the spa pool area it smelt like you were having problems with the drains or the fragrance aromatherapy, not what i'd expect a spa to smell like. otherwise a lovely break many thanks. Mr & Mrs Trent

10

P J

Nov 21, 2024

·

Stayed 4 nights

The Club Lounge gave another dimension to the stay. I recommend to select a suite (or room if Club Lounge is available for rooms), really nice extra services, great food and drinks. On top of that, the suite was really nice, big and comfy, not ultramodern though, and the gym well equipped, swimming pool big and the spa was great. To sum up, we’ve found our new favorite hotel in Vienna and we’ll definitely return.

10

Natalia

Oct 1, 2025

·

Stayed 3 nights

Great location, amazing service, love the bar and restaurants on property.

8

Suzette

Sep 19, 2025

·

Stayed 2 nights

People were super friendly. Unfortunately there was street construction outside all night in addition to a terrible sewage smell coming up from the shower drains. There were no North American plugs in the room and when we requested one we were told they had run out, we were unable to charge anything until the next morning. I would say this is not acceptable for a five star property. I would say value for money isn’t great here, I prefer some of the other properties in town. The staff were exceptional which was good, always friendly and helpful.

8

Rudy

Dec 4, 2024

·

Stayed 3 nights

The tv channels have to be updated No soccer channels where you could watch champion league games and other good sports . The breakfast was so so compare to the first time i visited this hotel. Of the 3 days of my stay we could only order 1 day a la carte .

10

EDGARD

Jun 1, 2023

·

Stayed 3 nights

The spa needs to have a jacuzzi

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Cleanliness

Many reviews describe the hotel as very clean or immaculate. A few report inconsistencies such as bathroom or drain odors, missed or late housekeeping, and some maintenance issues.

Related guest reviews

8

Antonio

Sep 22, 2025

·

Stayed 2 nights

Es un edificio viejo y el baño tiene mal olor, debería de remodelarse

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8

Yu Chang

Oct 5, 2023

·

Stayed 8 nights

Generally satisfied with services for our 8 nights stay, but surprised on quite of few tour groups check-in , affecting the ambiance of the loony and breakfast area ! 3 days the room cleaning didn’t finish before 3pm .. until we called up upon our return to the room, and surprised the room not cleaned, the housekeeping came as our request!

8

Su huei

May 14, 2025

·

Stayed 11 nights

飯店位於歷史古蹟大道上，非常優稚，我們總共住了11個晚上；有時候浴缸沒有清潔乾淨。

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10

kevin

Dec 14, 2022

·

Stayed 3 nights

Excellent hotel. Very clean and within walking distance to the city centre. Staff exceptionally professional and friendly. Would definitely stay here again

10

Aimen

Aug 27, 2025

·

Stayed 4 nights

The service is unbelievable and the hotel was very clean and relaxing.

10

Matthew

Feb 18, 2023

·

Stayed 1 night

Excellent luxury hotel that actually lives up to the Ritz Carlton standards. I was very pleased with the cleanliness, comfort and pleasantness of the staff. Obviously it’s not cheap but I thought it was worth it and would definitely return.

6

ann

Jun 25, 2025

·

Stayed 7 nights

This property is certainly not a five star hotel. The staff were amazing, kind and sweet and the hotel was very central, within walking distance to most of the famous places . However, the breakfast in particular was not of 5 star quality . It was not a buffet but you wete served at the table. and the menu was limited. There was no organic healthy dishes. The only one that came near was something called a healthy bowl which consisted of a heavy greek yogurt of 10 percent fat with a heavily sugared granola and 2 or three blueberries and one raspberry with flaked almonds. There was a fruit platter conxisting og chopped up melons and a few thin sluces of kiwi. We orderd a cheese platter and recieved a few triangles of ready cut cheeeses. The bread bowl for two people consisted of one croisant , one slice of brown bread a white roll and a pain au chocolate. It lacked the generoristy of a five star hotel and everything appeared to be weighed out using cheap ingredients and counting out each piece . It wasnt a nice feeling. The room was dark and did not have good quality products. The majorty were made in china and there was nothing at all luxurious After initially moving room due to the first room being unclean we still felt the room was not of the standard of a five star. It needs a complete overhaul.. Its a pity that after paying a five star price the overall feeling was that there was a complete lack of luxury or generosity

10

Anna

Mar 29, 2025

·

Stayed 7 nights

Beautiful property, centrally located, immaculate.

8

Suzette

Sep 19, 2025

·

Stayed 2 nights

People were super friendly. Unfortunately there was street construction outside all night in addition to a terrible sewage smell coming up from the shower drains. There were no North American plugs in the room and when we requested one we were told they had run out, we were unable to charge anything until the next morning. I would say this is not acceptable for a five star property. I would say value for money isn’t great here, I prefer some of the other properties in town. The staff were exceptional which was good, always friendly and helpful.

10

Adrienne

Oct 25, 2024

·

Stayed 4 nights

This is a large hotel, which at first was difficult to navigate with all the different hallways and stairs, leading you from section to section. (There is an elevator, but some areas still had steps.) The staff is exceptionally helpful. The room is spacious, clean, and quiet. The hotel is ideally located within the inner city. You are half a mile from most attractions - totally walkable. Our room could have used a refresher of the bathroom, as there were stains on the countertop and some flooring. We didn't use the gym, restaurants, or spa. Overall, however, it was very enjoyable.

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Rooms

Many find rooms spacious, quiet and comfortable, sometimes with high ceilings. Others note small or dark view rooms, dated decor, limited views, or noise from air-conditioning.

Related guest reviews

8

victor

Aug 22, 2024

·

Stayed 2 nights

Me gusto la ubicacion. No me gusto recamaras muy pequeñas y el hotel estaba algo corto de personal.

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10

Carolina

Jul 2, 2024

·

Stayed 6 nights

The staff at the Ritz is attentive and friendly. We requested to switch rooms and we were offered 2 different rooms and finished moving to one with less noise. I must say The Ritz has the best housekeeper service

8

Robert

Jul 23, 2025

·

Stayed 3 nights

Nice hotel; great location. Rooms smaller than expected for a suite.

10

Niyo

May 19, 2025

·

Stayed 3 nights

This was our first time staying at a Ritz Carlton and we are now spoiled. The whole staff was gracious, friendly and always helpful. The room was spacious and well-appointed. The hotel is close enough to all the major tourist attractions and/or walking distance to public transportation.

8

Kurt

Oct 20, 2024

·

Stayed 7 nights

Great staff. Had one bad service at restaurant when we went for coffee and a pastry in the evening. A/C in room was a little loud. Room had mismatch paint on ceiling repair. Great location and great concierge service.

6

ran

May 14, 2025

·

Stayed 2 nights

I reserve a room with city view and they give me a backyard view Not to happy

10

P J

Nov 21, 2024

·

Stayed 4 nights

The Club Lounge gave another dimension to the stay. I recommend to select a suite (or room if Club Lounge is available for rooms), really nice extra services, great food and drinks. On top of that, the suite was really nice, big and comfy, not ultramodern though, and the gym well equipped, swimming pool big and the spa was great. To sum up, we’ve found our new favorite hotel in Vienna and we’ll definitely return.

8

Akbar

Aug 24, 2025

·

Stayed 3 nights

Needs refurbishing. My room had courtyard view. It was dark and couldn’t see the sky during the day. Tried to change the room but day of my arrival front or rear view was not available. Charged €650 per day plus breakfast.

10

Adrienne

Oct 25, 2024

·

Stayed 4 nights

This is a large hotel, which at first was difficult to navigate with all the different hallways and stairs, leading you from section to section. (There is an elevator, but some areas still had steps.) The staff is exceptionally helpful. The room is spacious, clean, and quiet. The hotel is ideally located within the inner city. You are half a mile from most attractions - totally walkable. Our room could have used a refresher of the bathroom, as there were stains on the countertop and some flooring. We didn't use the gym, restaurants, or spa. Overall, however, it was very enjoyable.

10

Dana

May 24, 2024

·

Stayed 3 nights

Our stay was amazing. Our room was clean and spacious, with very high ceilings and comfortable beds. There was a lot of natural light and also blackout shades. The staff was great, including room service. The rooftop bar was delightful with wonderful staff. They even gave us a parting gift based on some comments we made about products that we liked at the hotel. Wonderful experience.

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Service

Service is widely praised as friendly, attentive and proactive across departments. Occasional lapses include delayed room readiness or luggage, concierge or billing errors, airport transfer issues, and rare bar service or perks disputes.

Related guest reviews

10

Douglas

Oct 15, 2025

·

Stayed 2 nights

Generally good but over charged me for items from the minibar and didn’t restock the minibar. I guess the rooms will be renovated soon.

10

Nikolas

Jan 20, 2026

·

Stayed 3 nights

From the moment we arrived until the day we departed, we were exceptionally well taken care of. From the doorman and concierge to reception, housekeeping, restaurant staff, and the bar team, everyone contributed to making our stay truly special. This trip was to celebrate a 40th birthday, and the Ritz staff went far beyond our expectations. From helping with flower arrangements to welcoming us with a small cake upon arrival, every detail was thoughtful and personal. The staff were incredibly attentive, not only to us, but also to our little one. From gifts and candy to the wonderful teams at both restaurants and the bar, everyone went the extra mile. They even made sure our youngest could participate in some child-friendly cocktail mixing, which was such a memorable and special touch. Both restaurants served delicious food, and breakfast each morning offered a great variety, from cold selections to freshly prepared hot dishes, something to enjoy for everyone. The attention to detail and genuine care given to every guest is nothing short of excellent. We felt truly welcomed throughout our stay and will definitely be coming back. Thank you to the entire team for making this celebration so unforgettable.

8

David

Dec 7, 2022

·

Stayed 19,332 nights

We asked the concierge for assistance with the driving service from the hotel and he was very brusque. The driver had informed us that he could provide other services, but the concierge was indignant that we would try to communicate with him. Maybe reasonable, but he was very blunt and insolent in manner.

4

Erika

Dec 9, 2023

·

Stayed 4 nights

When I checked in, I was not notified that breakfast came with the room I made a spa reservation for a service weeks in advance and found out as I was checked in to the spa that I could not get the facial, the appropriate staff was not there. The manager was extremely apologetic and certainly made up for it. This is not something I would expect from the Ritz Carlton. The private tub was not working. I had dinner at the bar and asked for certain things with my burger and the waiter forgot everything I asked for. The TV was unplugged. I have stayed at several Ritz Carlton properties all over the world and this was by far the worst one.

10

Melodie

Jul 5, 2025

·

Stayed 3 nights

Service was fantastic and room was great. Greeted with prosecco (water for our son) and cookies upon check-in. Room was very spacious and clean. Staff were very attentive and helpful. Great location - very walkable. Rooftop bar in the evening is a plus - quiet place to enjoy a drink and watch the sunset. Plan to stay here again next time we are in Vienna.

6

Marilyn

Aug 24, 2024

·

Stayed 3 nights

The toilet paper is very rough. The pick up from the airport to hotel was a disaster. The car was too mall for our luggage. We had to drag our bags from the parking lot to a limousine stand by ourselves. Today the drive to the airport- the Ritz mixed up our pick up time.

10

Nick

Jul 22, 2025

·

Stayed 1 night

The staff is spectacular and very attentive. Little touches throughout made it feel very caring and kind.

6

Enrico

Nov 19, 2024

·

Stayed 2 nights

Had to have our room changed because the fan noise was SO loud in the room, even with the AC on. Had we been in a situation where we needed the AC to be actually on, it would have been impossible to sleep. A noisy room at £700 a night is inexcusable! They promptly changed the room to a (nicer) quieter one, but it was only so because the fan/ac vent was a lot farther away from the bed than the previous one. Stayed here as a treat for my girlfriend’s 30th birthday. Arranged two months in advance to have flowers and cake brought in the morning for a surprise. Confirmed the night before just to be sure. Nothing arrived, i asked what was happening and no one was aware of it. They ruined my surprise, and I was fuming. They were very apologetic and arranged for flowers and cake in the evening, free of charge, which was nice enough, but not a solution to the disruption created. No one could explain us what caused the issue. Other than that everyone was very professional and the normal service was great, stayed in the club lounge which was totally worth the extra money, great food both sweet and savoury, super service.

10

Nathaniel

Aug 19, 2025

·

Stayed 2 nights

The service was immaculate, they really go out of their way, we came from the Four Seasons in Budapest and must say that the Ritz in Vienna was superior because of the service

8

Newell

Oct 10, 2025

·

Stayed 1 night

Great stay but just a bit off for a stay at the Ritz. Items to be in the room at check in were late (arrived after we did and we checked in late). Arrived early had our bags held by the bellhop and was told we would receive an email when are room was ready. We did not receive an email or text alerting us. Ended up checking into our room after four pm (over a hour past check in) when we got to our room our luge was not there. Nrlor was the champagne

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Location

Central, walkable location near major sights and transit earns strong praise, with several noting it is convenient yet quiet for the area.

Related guest reviews

10

Monica

Sep 21, 2025

·

Stayed 5 nights

Excellent modern upscale hotel within walking distance of all main Vienna sights to see, shopping and great restaurants. Staff very attentive and friendly.

10

Durgesh

May 26, 2024

·

Stayed 3 nights

Excellent location staff and service. Would stay here again.

10

Suneesha

Aug 30, 2025

·

Stayed 6 nights

We spent a week in Vienna for a relaxed stay. The location is great and walkable to a lot of places but very accessible to the underground, trams and buses in the area. We got the train from the airport to Wein Mitten (I think) which gave us a little walk to the hotel and that didn't take a lot of time. Right from the first to the last day staff were really welcoming, generous and polite. We booked a room with club lounge access which was great - although I would say food options there need some variety. Breakfast on the ground floor was amazing and the breakfast team could not do enough for us. Even for trips out we were able to build a snack box for pastries/fuits and get drinks to go when we had really early starts. Thank you to the club lounge team and Francisco and the entire breakfast team for looking after us so well :)

10

Elena

Sep 28, 2024

·

Stayed 2 nights

The area is very beautiful and the opera house is right down the street! In the hotel itself the room was spacious and very well appointed. The staff was professional, friendly and attentive. I will definitely stay there again next time I'm in Vienna.

10

Jean

Aug 23, 2025

·

Stayed 3 nights

Fantastic grand hotel in the traditional style! Incredibly quiet for this location: highly recommended!

10

Hadeel

Jul 23, 2024

·

Stayed 3 nights

Amazing location

10

Chandrahas

May 28, 2024

·

Stayed 2 nights

Great location. Service was wonderful

10

Ana

Oct 3, 2025

·

Stayed 3 nights

Está muy central A pocas cuadras queda todo

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10

Peter

Feb 23, 2024

·

Stayed 2 nights

Out of this world perfect location,rooms are incredible,amazing Restuarants,can walk to all major attractions

10

Michele Marie

Aug 12, 2023

·

Stayed 7 nights

Very happy stay at the Ritz Carlton, Vienna. Good service, restaurants, location.

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Dining

Breakfast and on-site dining draw many compliments, with the steakhouse singled out. Recurrent critiques cite slow or limited breakfast, high prices, and mixed experiences at the Italian restaurant; club lounge options could be more varied.

Related guest reviews

10

Suneesha

Aug 30, 2025

·

Stayed 6 nights

We spent a week in Vienna for a relaxed stay. The location is great and walkable to a lot of places but very accessible to the underground, trams and buses in the area. We got the train from the airport to Wein Mitten (I think) which gave us a little walk to the hotel and that didn't take a lot of time. Right from the first to the last day staff were really welcoming, generous and polite. We booked a room with club lounge access which was great - although I would say food options there need some variety. Breakfast on the ground floor was amazing and the breakfast team could not do enough for us. Even for trips out we were able to build a snack box for pastries/fuits and get drinks to go when we had really early starts. Thank you to the club lounge team and Francisco and the entire breakfast team for looking after us so well :)

10

Nikolas

Jan 20, 2026

·

Stayed 3 nights

From the moment we arrived until the day we departed, we were exceptionally well taken care of. From the doorman and concierge to reception, housekeeping, restaurant staff, and the bar team, everyone contributed to making our stay truly special. This trip was to celebrate a 40th birthday, and the Ritz staff went far beyond our expectations. From helping with flower arrangements to welcoming us with a small cake upon arrival, every detail was thoughtful and personal. The staff were incredibly attentive, not only to us, but also to our little one. From gifts and candy to the wonderful teams at both restaurants and the bar, everyone went the extra mile. They even made sure our youngest could participate in some child-friendly cocktail mixing, which was such a memorable and special touch. Both restaurants served delicious food, and breakfast each morning offered a great variety, from cold selections to freshly prepared hot dishes, something to enjoy for everyone. The attention to detail and genuine care given to every guest is nothing short of excellent. We felt truly welcomed throughout our stay and will definitely be coming back. Thank you to the entire team for making this celebration so unforgettable.

10

Richard

Jun 25, 2023

·

Stayed 2 nights

The staff were amazing. Professional, polite and helpful at all times. Lukewarm food served in Italian Restaurant at very high price. Bath did not feel clean. Location excellent.

8

Eric

Jul 19, 2024

·

Stayed 3 nights

No Four seasons in Vienna so gave Ritz another shot. A nice Marriott! Must say though The steak restaurant was perfect!! Staff and food were top of the line.

10

Tamar

Apr 24, 2025

·

Stayed 7 nights

Our recent trip to Vienna was amazing! The staff did everything possible to make our stay enjoyable! The spa was clean, amazing pool to wind down after a long day. The breakfast was light, good and accomodated our dietary restrictions with different options. From welcome to service we enjoyed a 8 day stay! Our waiters were doing everything possible to make a great experience Francesco, Roland and Natalia were amazing in every way! A special thanks to Adriana Q. Manager, for taking care of little details to make our stay hassle free and on hotel standards, her team was professional and make our room a home away from home. We reocmmend the Pastamara restaurant with the special aperitif experience! Hats off to amazing mixing skills from Bence, he is knowledgeable and provides a 5 star restaurant service! Will be coming back for sure!

10

Flavio

Nov 18, 2025

·

Stayed 5 nights

Very good service at breakfast

10

Natalia

Oct 1, 2025

·

Stayed 3 nights

Great location, amazing service, love the bar and restaurants on property.

10

Russell

Mar 21, 2023

·

Stayed 2 nights

Possibly the best service I have had at any hotel ever. Very good breakfasts with amazing bread and cheeses. Would have been good to see berries available too.

8

Ana Maria

Jun 24, 2025

·

Stayed 3 nights

Great location, clean room, easy check in - out. The staff very friendly and welcoming. A big shout out to Mario for being extremely helpful, friendly and knowledgeable about the city ( give us good insights). My only complain would be the brekfast, didn't like the options, slow services, everyone was trying they're best but way too slow due to volume of people, plus too pricey for what i got. Definitely disappointed, wish was buffet style.

6

ann

Jun 25, 2025

·

Stayed 7 nights

This property is certainly not a five star hotel. The staff were amazing, kind and sweet and the hotel was very central, within walking distance to most of the famous places . However, the breakfast in particular was not of 5 star quality . It was not a buffet but you wete served at the table. and the menu was limited. There was no organic healthy dishes. The only one that came near was something called a healthy bowl which consisted of a heavy greek yogurt of 10 percent fat with a heavily sugared granola and 2 or three blueberries and one raspberry with flaked almonds. There was a fruit platter conxisting og chopped up melons and a few thin sluces of kiwi. We orderd a cheese platter and recieved a few triangles of ready cut cheeeses. The bread bowl for two people consisted of one croisant , one slice of brown bread a white roll and a pain au chocolate. It lacked the generoristy of a five star hotel and everything appeared to be weighed out using cheap ingredients and counting out each piece . It wasnt a nice feeling. The room was dark and did not have good quality products. The majorty were made in china and there was nothing at all luxurious After initially moving room due to the first room being unclean we still felt the room was not of the standard of a five star. It needs a complete overhaul.. Its a pity that after paying a five star price the overall feeling was that there was a complete lack of luxury or generosity

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AI-generated summary based on recent guest reviews

Month	Average price
January	$490
February	$436
March	$540
April	$598
May	$719
June	$658
July	$544
August	$542
September	$761
October	$745
November	$671
December	$1,043

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $711	21 $826	22 $852	23 $824	24 $829	25 $785	26 $601
27 $576	28 $605	29 $1,314	30 $2,569

Su	Mo	Tu	We	Th	Fr	Sa
				1 $2,489	2 $2,424	3 $846
4 $850	5 $1,003	6 $921	7 $1,032	8 $642	9 $651	10 $618
11 $645	12 $637	13 $645	14 $619	15 $632	16 $632	17 $619
18 $620	19 $632	20 $634	21 $618	22 $858	23 $1,115	24 $884
25 $692	26 $606	27 $604	28 $664	29 $668	30 $668	31 $665

The Ritz-Carlton, Vienna

Prices for The Ritz-Carlton, Vienna

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About this property

Location

Room options

Premium Suite, 2 Bedrooms (View)

Deluxe Room, 1 King Bed

Presidential Suite, 2 Bedrooms, City View, Corner

Suite, 1 King Bed (View)

Junior Suite, 1 King Bed

Premium Room, 2 Twin Beds

Signature Suite, 2 Bedrooms

Deluxe Room, 2 Twin Beds

Premium Suite, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed, Balcony, City View

Premium Suite, 1 Bedroom

Signature Suite, 1 Bedroom

Guest reviews of The Ritz-Carlton, Vienna

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