Name: ibis London Shepherds Bush - Hammersmith
Address: 3 - 5 Rockley Road, Addison, London, England, United Kingdom, London, Greater London, GB
Price range: US$97–US$328 per night
Rating: 8.13

What guests think

At ibis London Shepherds Bush - Hammersmith, guests highlight the handy location by the tube and Westfield, generally clean rooms, and friendly staff, while noting basic, dated accommodation, occasional maintenance problems, mixed breakfast quality, and value that can feel high.

Rooms are simple and compact with pod-style bathrooms; recurring comments mention weak or hot-only air conditioning, limited bedside sockets, no in-room fridge or safe, variable bed comfort, and some noise from traffic or nearby corridors. Parking next door or attached is convenient, though signage and ticket validation can be confusing, and the on-site bar exists but choices and availability can be limited. Overall, expect a straightforward, well-located base rather than a full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking next door or attached is often described as convenient, though fees and ticket validation signage can be confusing. An on-site bar is available but choices and availability can be limited; overall facilities feel basic.

Related guest reviews

8

James

29 Oct 2024

·

Stayed 1 night

If you're looking for an inexpensive room with some decent safety precautions and parking right next door, this is for you. Extremely busy area and we had a heck of a time getting to the parking area due to a closed road. The front desk staff were very nice.

10

Robert

17 Nov 2024

·

Stayed 1 night

Went to get dinner in the restaurant waited 20 min to be served left and got something to eat elsewherr

8

Garteh

8 Aug 2025

·

Stayed 3 nights

I had to park on the street and ask at the hotel where i can park as there was no sigh's for parking

8

Shunsuke

1 Dec 2024

·

Stayed 1 night

The service by staff was fine but I couldn’t have a Guinness at the bar.

8

Andrew

6 Mar 2025

·

Stayed 2 nights

Basic room, good breakfast. Lots of signd in hotel about reception validating parking ticket but they don't do that anymore which is annoying

8

Rebecca

25 Feb 2025

·

Stayed 1 night

We usually stay here every year when we come to London and never had any issues. It’s a brilliant location and good value for money. The discounted car park attached to the hotel is super convenient.

10

Malcolm

6 Feb 2025

·

Stayed 1 night

Nice area, westfield 5 min walk parking nearby

10

Kathryn

6 Feb 2023

·

Stayed 2 nights

Great budget hotel, very clean and friendly. Staff very helpful. Great location for tube station. Lots of restaurants and bars licated near by. Large shopping center just round corner from station. Hotel does good breakfast. Ir has small restaurant menu and a bar. Parking is next door to hotel with direct access to hotel. Parking is subsidised, half price wirh your ticket validated by hotel. Real bargin £22 parking for 2 days in london.

10

Alexandra

18 Dec 2024

·

Stayed 1 night

shopping mall with plenty of dining options within walking distance easy parking. good for public transport

10

Nikki

12 Dec 2023

·

Stayed 1 night

We have stayed here a few times. Great location, near westfield shopping center and tube station (5min walk) Easy access to everywhere. Parking also on site £11 for 24hours (we didn't use it, but we will be next time) Free, easy access wifi, nice reception area and staff. Room spacious, comfy and clean.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the hotel and rooms clean, but several reported issues such as mould or hair in bathrooms, dirty linens, smoke smells, flickering lights, and worn carpets.

Related guest reviews

8

Darryl

3 Sept 2025

·

Stayed 1 night

Clean room and good value hotel

2

Haylea

26 Feb 2025

·

Stayed 1 night

The only positive of this place is the location. The hotel is dated and dirty. The rooms are incredibly dated and small. Everything creaks! When anyone passed in the hallway it would make the floor in our room creak like someone was walking in the room. The bathroom door was so hard to open and close, you had to slam it! Making it impossible to not wake companions up when you went to the toilet in the night. Shower was grimey and lacking any sort of pressure. It's all dirty and crumbiling away from years of use. Honestly, one of the worst places I've ever stayed.

8

Samuel

28 Sept 2025

·

Stayed 3 nights

The hotel is decently placed, next to a tube station but a good 30 minute tube ride from central London. In terms of value for the room, it was not ideal, though this could have been influenced with the timing of booking the room. The room was clean.

4

Kira

1 Jan 2024

·

Stayed 1 night

Room smelled of smoke because someone had been smoking in the bathroom and it was disgusting. In the morning, the shower flooded.

6

Nicola

14 Apr 2024

·

Stayed 2 nights

Service was excellent, staff were lovely - friendly and very helpful. Hotel just feels like it needs a bit of updating - carpets in hallways look dirty and ill fitting and the rooms are very ‘functional’ with weird bathrooms that look like they’ve been fitted as a unit. The rooms are bigger than many city hotels I’ve stayed in though. Location is great for Westfield shopping centre - about 5 mins walk away and for the tube - 3 mins walk to Shepherd’s Bush - but is not the nicest of areas to walk back to at night.

6

Megan

20 Nov 2025

·

Stayed 1 night

Good location but facilities are lacking. I was put in an accessible room with issues in the bathroom - the floor was damaged in the shower, water didn't drain correctly and there was quite a bit of mould around the tiles. The breakfast had a decent selection but there are a limited number of tables.

8

Kathryn

11 Aug 2024

·

Stayed 1 night

The location was perfect, just opposite Shepherds Bush station (but far enough away to not have the bustle). There is a small shopping centre at the entrance to the hotel with a Poundland, Lidl, nice cafe etc, which was great for snacks, breakfast and so on. The welcome was friendly and the set up is great with a room key that also opens the front door and operates the lift. The room was quiet and impeccably clean. There were extra pillows and the view was lovely. The only negative is that there is nothing ‘special’. There’s no fridge and the plugs were slightly awkwardly placed. The bathroom was perfectly well appointed but slightly oddly ‘raised’ which meant that everything was a tiny bit ‘bouncy’. No massive ‘wow factor’ but for a reasonably priced, clean, modern and impeccably maintained room in a convenient location, we were very impressed indeed.

6

Julien

12 Oct 2025

·

Stayed 2 nights

Unfortunate that the room quality is far from the price charged, light bulbs that do not work well, hair in the shower, beds not very comfortable to my taste….

6

Graeme

6 Sept 2023

·

Stayed 2 nights

Check-in good, room ok, bed linen dirty, Shower gel & hand soaps empty, bed comfy, lights not controlled by room key card so you could leave them on whilst out, breakfast acceptable (cheap sausages) but staff friendly. London is so expensive compared to other European cities, £150+ per night for a basic hotel!

2

A-jay

15 May 2024

·

Stayed 1 night

The sheets were dirty the towels hadn't been changed there was skid marks in the toilet and hairs in the shower

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and compact with pod-style bathrooms; recurring feedback cites a dated feel, patchy or hot-only air conditioning, limited bedside sockets, and some noise from traffic or corridors. Amenities are minimal (often no fridge or safe) and bed comfort varies.

Related guest reviews

10

Paula

21 Mar 2023

·

Stayed 2 nights

Great location, close to the tube. Clean Friendly staff, breakfast was great. The only thing was there was no safe in the room. But otherwise it had everything you need.

8

ANTHONY

5 Jun 2024

·

Stayed 1 night

Suitable overnight stay, clean and comfortable. Fair bit of traffic noise so take ear plugs.

6

Samantha

8 May 2025

·

Stayed 1 night

Just very basic. Bathroom like a portacabin. No soft furnishings very basic and clinical

4

Matthew

15 Jun 2025

·

Stayed 6 nights

Air con wasn’t working and the staff didn’t respond well to a request for it to be fixed. Rooms average and expensive, really poor hotel for the money

4

Christine

17 Oct 2024

·

Stayed 1 night

Room was so warm, even with window open, impossible to sleep

6

Neil

7 Oct 2025

·

Stayed 1 night

Room was tired. Hotel was a bit noisy. Axel on reception was helpful.

4

Aaron

20 Oct 2025

·

Stayed 1 night

Tired room, broken air con didn’t work, lots of outside noise. All felt very old and tired.

6

Elbruz

30 Jul 2025

·

Stayed 2 nights

No refrigerator No slippers No safe No hair and hand towels Tv from 1980’s

6

Nicole

4 Nov 2023

·

Stayed 1 night

First time staying here. It was very basic with a bedroom with a laminate floor that was extremely squeaky. The bed had a mattress topper on top of an unmade bed which I have never seen before. The bathroom was a plastic pod. The shower had a decent water power. At night there was a constant tapping noise from outside the window.

6

SE

2 Jun 2025

·

Stayed 3 nights

Only 2 power sockets, neither near the bed, bathroom door squeaked loud enough to raise the dead.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and efficient, with examples of early check-in, luggage storage, and swift problem-solving. Occasional issues include slow response to maintenance, a room key mix-up, and slow or unavailable bar/restaurant service.

Related guest reviews

8

myles

14 Sept 2024

·

Stayed 1 night

Only issue was that someone walked in on me as they had given someone else the key to my room. They have said they will refund the cost of breakfast as goodwill. I will wait and see.

10

Anastasia

23 Aug 2025

·

Stayed 2 nights

Really great for my short stop in London while headed to Scotland. Great location next to the tube station, everyone working was very nice and they let me check in early instead of just dropping my bags off since my flight got in early.

10

Robert

17 Nov 2024

·

Stayed 1 night

Went to get dinner in the restaurant waited 20 min to be served left and got something to eat elsewherr

4

Matthew

15 Jun 2025

·

Stayed 6 nights

Air con wasn’t working and the staff didn’t respond well to a request for it to be fixed. Rooms average and expensive, really poor hotel for the money

2

Gloria

11 Nov 2024

·

Stayed 4 nights

Terrible staff breach confidentiality by telling a stranger I was at their hotel ended up leaving forms safety and they never paid me back

10

Kevan

5 Apr 2025

·

Stayed 2 nights

Stayed for a couple of nights to attend a concert at the Shepherd’s Bush Empire which is two minutes away. Hotel is convenient for the tube and buses. Room was clean and quiet and overall great value. Breakfast was all you can eat buffet, which, although not great, is adequate to get you going. All staff were polite, friendly and helpful, couldn’t have been better. Would stay again.

10

Kassiani

23 Apr 2024

·

Stayed 2 nights

We had an amazing time at Ibis, staff were lovely, breakfast very good, bed, shower all very comfortable, we were able to leave our luggage safely and go explore London before checking in which was great, it's so easy for transport as Shepherds Bush is on the Central Line very handy for most attractions. I really recommend it.

10

Michael

22 Jun 2025

·

Stayed 2 nights

Comfortable stay, welcoming helpful staff, good location, no problems. So all good & happy!

10

Michelle

6 Nov 2025

·

Stayed 2 nights

Great service - and a perfect breakfast set up - very efficient

10

Thomas

30 Oct 2023

·

Stayed 1 night

My stay was going well, when late at night public works started just outside my window. The receptionist Jose was fantastic. He spoke with the workers to find out how long they were going to be. When he was told that it would be several hours, he moved me to a room on the other side of the hotel, which was much quieter. He was both friendly and efficient. I couldn't have asked for more.

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Location

Highly convenient for Shepherd’s Bush stations, Westfield, and nearby venues like the O2/Empire and Olympia, with easy access to central London via the Central line. Some guests note street noise and that the immediate area can feel sketchy at times.

Related guest reviews

8

James

29 Oct 2024

·

Stayed 1 night

If you're looking for an inexpensive room with some decent safety precautions and parking right next door, this is for you. Extremely busy area and we had a heck of a time getting to the parking area due to a closed road. The front desk staff were very nice.

10

Anastasia

23 Aug 2025

·

Stayed 2 nights

Really great for my short stop in London while headed to Scotland. Great location next to the tube station, everyone working was very nice and they let me check in early instead of just dropping my bags off since my flight got in early.

8

Samuel

28 Sept 2025

·

Stayed 3 nights

The hotel is decently placed, next to a tube station but a good 30 minute tube ride from central London. In terms of value for the room, it was not ideal, though this could have been influenced with the timing of booking the room. The room was clean.

8

Jimmie Don

12 Apr 2025

·

Stayed 5 nights

Great location for access to the tube and buses.

10

Mark

11 Dec 2024

·

Stayed 1 night

Excellent one night stay, friendly helpful staff, 8 minute walk from train station, any one going to the Shepherds bush 02 empire concert venue 8 minute walk to venue from hotel, great location, would definitely book again.

8

Aled

20 Aug 2025

·

Stayed 3 nights

A very decent budget hotel. Local area is a bit sketchy in places.

10

Alexandra

18 Dec 2024

·

Stayed 1 night

shopping mall with plenty of dining options within walking distance easy parking. good for public transport

8

Gillian

10 Jul 2023

·

Stayed 2 nights

Hotel was excellent for what we needed, which was a clean comfy room. Bed was comfortable, bathroom was good, shower good too. Window opened a little which was welcome but area very noisy with sirens etc, so glad there was aircon and good sound insulation for when the window was shut. We didn’t choose to have breakfast so can’t comment on that. Area is fine although there seems to be a bit of an issue on the green area nearby of antisocial behaviour, we witnessed on Sunday morning groups of youths drinking and fighting. Easy to avoid though.

10

Rachael

1 Nov 2024

·

Stayed 4 nights

Wonderful stay, slept like a log despite noise outside. Staff were very kind. Westfield Shopping Centre is within a 10 minute walk and is the hotel is a 2 mins walk from Shepherds Bush Station

8

julie

22 May 2025

·

Stayed 1 night

The perfect choice for our overnight stay. We were going to Shepherds bush Empire. The hotel is 5 mins walk from the train station and then approx 4 mins walk to the Empire. It was clean, modern and comfortable.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised, but multiple reviews report lukewarm or cold hot items, slow replenishment, cramped seating at busy times, and limited vegan options; value is debated. Bar/restaurant service can also be slow or limited.

Related guest reviews

10

Frederick

28 May 2025

·

Stayed 2 nights

Good location for Tube station. Great breakfast. Allowed us to check out late, 2:00pm

8

Kevonne

22 Jun 2025

·

Stayed 2 nights

Great location. Close to supermarkets and restaurants, as well as easy access to public transport. Walking distance from the Westfield mall. Attentive and professional staff. Good-sized rooms, clean and in good condition. Breakfast was great.

10

Tabea

30 Jun 2025

·

Stayed 1 night

I had a lovely stay at Ibis Shepherds Bush. The staff was very friendly and the breakfast buffet a dream!

10

Robert

17 Nov 2024

·

Stayed 1 night

Went to get dinner in the restaurant waited 20 min to be served left and got something to eat elsewherr

8

Maisie

14 Sept 2025

·

Stayed 2 nights

We booked breakfast on our first morning. The seating area was very cramped and a few of the choices for hot food were waiting to be replenished. I wasn’t able to have a hot breakfast of my choice sure to this. There was no bread available to toast by the time it did arrive I had finished my breakfast

8

John

26 Nov 2023

·

Stayed 2 nights

The hotel was clean and comfortable. The staff were friendly. Wouldnt recommend the breakfast it was terrible . But overall cheap and cheerful

4

Emma

18 Jan 2023

·

Stayed 1 night

Enjoyed the ease of check in, but check in service was cold and underwhelming. Not as cold and underwhelming as the breakfast, admittedly. We paid over £25 for two breakfasts. No eggs offered at breakfast other than stone cold scrambled liquid egg. Absolutely disgusting. Hot food held in bain marie’s and not hot lamps meant that every breakfast item was steamy, sweaty and gross. The hash browns were utterly revolting, having gotten wet from the bain marie. The vegan offering was shocking. No hot alternatives were on offer. Nothing on the continental style breakfast was offered in place of cold meats and cheeses either. We watched the person before us transfer the butter knife directly into the plant based option. Toaster ineffective, doesn’t work and should be replaced. Note that it’s not a hotel toaster, it’s a home appliance. The “freshly baked” bread offering and croissants has run out when we attended, and there were again no vegan alternatives to these had they even been available. We ended up drinking coffees and leaving abruptly. Less than impressed - it was appalling. Hotel basic cleanliness needs improvement, clearly the hot drinks tray, cups and window sill in our room were all filthy and had not been cleaned.

8

Joanna

30 Jan 2024

·

Stayed 3 nights

Everything was fab but the breakfast was not as great as I would have expected from previous years at this hotel.

6

Tamara

23 Mar 2025

·

Stayed 1 night

The hotel is fine (basically, not terrible but not great). No mini fridge which is a shame as we brought refrigerated breakfast items that we had to eat at dinner time. We paid for the continental breakfast which again was fine, the food was okay, lukewarm mostly, and an okay selection. The beds were an ok level of comfort but the bedding was very warm and the pillows weren’t supportive and had to be doubled up. There was no bath mat which had to be requested so had to use a towel. The area is a bit off putting, loud, unfriendly and slightly dangerous. Overall, it was fine but we are not planning on visiting London again because of how stressful and busy it can get, so no plans to visit the hotel again.

10

Michelle

6 Nov 2025

·

Stayed 2 nights

Great service - and a perfect breakfast set up - very efficient

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$117
February	US$118
March	US$129
April	US$129
May	US$142
June	US$178
July	US$182
August	US$131
September	US$163
October	US$146
November	US$141
December	US$175

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $271
6 $124	7 $166	8 $206	9 $317	10 $176	11 $201	12 $225
13 $117	14 $177	15 $328	16 $315	17 $265	18 $238	19 $311
20 $120	21 $152	22 $250	23 $273	24 $211	25 $163	26 $224
27 $124	28 $159	29 $269	30 $269

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $149	3 $193
4 $103	5 $126	6 $197	7 $232	8 $214	9 $162	10 $224
11 $118	12 $199	13 $227	14 $176	15 $158	16 $157	17 $210
18 $99	19 $118	20 $268	21 $196	22 $119	23 $161	24 $199
25 $97	26 $150	27 $145	28 $172	29 $141	30 $122	31 $146

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about ibis London Shepherds Bush - Hammersmith

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