Waverley Hotel

Yes

Second time staying here and just as impressed this time round. The lady who owns/checks-in/cleans is very friendly and chatty. A tad dated but large airy room, plenty of pillows, tea/coffee etc and in the centre of Nairn. Left too early to sample breakfast unfortunately. Would definitely stay again.

The room was good the shower was great Nice warm blankets on the bed The breakfast was fabulous and our host was really nice

We’d pre-booked weeks ago, via Hotels.com. On arrival our room was unavailable due to a maintenance issue, so we had no room, with no warning. The “receptionist” said our booking was therefore cancelled. Awful place anyway… the hotel reception was a tiny closet accessed by steep stairs up on the first floor, the entire place looked dire, the public loo we used in the hotel was dreadful - no hand wash or paper towels. The “receptionist” said WE needed to cancel the room on hotels.com ourselves as she couldn’t manage the process. On attempting to do that, the hotels.com website said we had to cancel it direct with the hotel as it was checkin day, so it was too late to do anything on the website. Awful service from Hotels.com, and the hotel itself. The worst booking experience we’ve ever had. I just hope that hotels.com do not attempt to take any money from me for this booking, which was cancelled by the hotel with absolutely no notice. We had to start searching round for an alternate accommodation at 5pm… not impressed!!

If you are looking for a last minute stay and book on the day book somewhere else. I turned up to find what looked like an abandoned hotel and kinda was. Rang the hotel and listened to the phone in a darkened room go off. Phoned Expedia who finally go ahold of someone (by this time 90mins) met her in reception where I was not exactly greeted in a welcoming fashion. Seemingly booking last minute and expecting someone to be in a hotel at some point was an intrusion to her life and she had someone in hospital and asked if I wanted to stay. Given the fact Expedia quickly came off the phone as they had made contact with the hotel I took my key and made my way to my room. Stains on the curtains stains on the headboards and half open mini shower vials in the bathroom. Single glazed windows allowed all the delightful noises to be heard from the Main Street below. If you want a 1970s decorated hotel this is the place for you. Would I book again? No