Hotel Terminus Montparnasse

The hotel and the room was very clean. The staff was very professional. I did not have breakfast at the hotel during my stay. The mattress was too firm (but that's a personal preference). The only issue was the "toilet running noise" when not in use. It was intermittent yet consistent sounds of toilet running water. Otherwise, I would recommend this hotel.

Room was okay for one night. Very small and noisy, I heard every train arriving in the station under the hotel. Will not stay there again

STINKING ROOM! This was my worst Hotel experience. So bad, that for the First time in my life, I had to check out early. As soon as we entered the room, we immediately noticed the very strong smell of body odors. The air was very stale and stinky. It smelt like the changing room of a very cheap gym. We immediately opened the window and noticed the reason. There was a scaffolding and a mesh that prevented any airflow (see attached fotos). We reached out to the reception and they didn’t even bother to come to our room and see (smell) the problem for themselves. This means that they either did not care or that they knew the problem but still offer the room. They could not give us another room as the hotel was fully booked they said. And because we checked in late at night, there was no time to find another hotel and we were stuck in that room for the night with our three year old child. The next day, we checked out and obviously were denied a refund for the following nights were we did not want to stay at the hotel anymore. Apart from that the hotel was very old and the bathroom was moldy. And the constant vibrations from the metro are also very disturbing. 1100€ down the gutter and our first night in Paris ruined.

The evening staff was horrible, very rude and unprofessional. The man I asked help because the air conditioning was dripping water literally on the bed on the face of my friend while she was sleeping. He said with a bad attitude that he can't help me, only he can do is to turn off the air conditioning, it's terribly hot and said open the window and door, you think you can sleep with the door open, and that time the window was wrapped with plastic and can't be opened. He is a very representative of this hotel, very unprofessional and rude. We put all the towels to the dripping air conditioner and we slept for 2 days in a very bad condition. Our money should be returned to us...... The bed covers are older than old and same with the towels, they need an upgrade. The lady in the morning was nice and professional but didn't do anything to resolve our issue as well, maybe she did but no action on the management? The only positive is the location of this hotel, otherwise everything is bad.

Ok