Is parking available at the property?

Yes, self-parking is available on-site for a fee of NZD 35 per day. Guests are advised to contact the property in advance to reserve a parking space.

What type of breakfast is offered and what are the serving hours?

Continental breakfast is available for a fee of approximately NZD 25 for adults and NZD 8 for children. Breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until midnight, and check-out is by 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including accessible public areas and facilities. There are also elevators and step-free entrances available.

What is the location of the property in relation to key landmarks?

The property is centrally located in Auckland, just steps from the Queen Street Shopping District and within a 5-minute walk of the University of Auckland. It is approximately 1.1 miles from SkyCity Casino and Sky Tower.

What are the policies for guests staying with children?

One child aged 3 years or younger stays free when occupying the parent or guardian's room, using existing bedding.

Mercure Auckland Queen Street Hotel

Average nightly price at Mercure Auckland Queen Street by month, last 12 months (USD)
Month	Average price
January	US$130
February	US$145
March	US$127
April	US$93
May	US$95
June	US$86
July	US$72
August	US$80
September	US$80
October	US$97
November	US$187
December	US$103

What guests think

At Mercure Auckland Queen Street, travellers consistently praise the friendly, helpful staff and central, bus-accessible location, while noting compact, modern rooms that are generally quiet and clean, alongside recurring challenges with limited, tight parking and a steep uphill setting.

Some report confusion around bond/deposit holds and occasional delays resolving service issues. Room feedback notes comfortable beds and modern decor but also small layouts, limited soundproofing, and intermittent climate control or TV problems. Breakfast and on-site dining draw mixed feedback, with several enjoying the buffet at the adjacent Lone Star while others found quality or gluten-free handling uneven. Overall, it works well as a practical CBD base if you can accept some service and dining inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available but repeatedly described as very limited, tight, and tricky at arrival, with no convenient drop off. Other on site facilities are not widely discussed.

Related guest reviews

6

Christina

29 Sept 2025

·

Stayed 3 nights

Hotel is okay, if you have a vehicle AVOID this hotel. We overestimated the reviews about parking and was horrible. There are better hotels with more convenient, comfortable and easy for parking. Everything was clean, rooms were nice but unfortunately our shower had mold everywhere. I always rent cars when visiting so definitely not staying here because of that reasoning.

8

Siew Mang

5 Apr 2025

·

Stayed 1 night

Carpark narrow. Room size On the smaller side but for a night’s stay is fine.

10

Aaron

17 Jul 2024

·

Stayed 1 night

Great property to stay at, only difficulty is arrival parking for checking in.

8

warwick

30 Jan 2025

·

Stayed 1 night

Excellent staff . Parking was very narrow and hard to get to. Otherwise enjoyed stay would use again.

8

Stuart

17 May 2025

·

Stayed 1 night

Clean and tidy, friendly helpful staff, car park very tight and small. Well priced for the area.

8

Steph

23 Oct 2025

·

Stayed 2 nights

Great stay. Staff were all very accomodating. Only thing was the parking situation when first arriving, as there’s no off-street parking and didn’t know what to do when checking in. No issues otherwise. Definitely stay again

8

Sarah

8 Dec 2024

·

Stayed 1 night

I liked the cleanliness and service but carpark was abit annoying

10

Scott

27 Nov 2025

·

Stayed 1 night

Good service, parking available, and nice rooms

10

Tiffany

8 Dec 2024

·

Stayed 2 nights

Enjoyed my stay, however if you decides to park at the hotel. I recommend you don’t unless you have a small car because it’s so hard to get in and out when there’s a lot of cars parked down there.

8

Jeni

12 Apr 2023

·

Stayed 1 night

It was an enjoyable stay for a one night stop over. Ease of booking and check in was great. On site secure parking was appreciated as gave us peace of mind our vehicle was safe. Close to central Auckland and good access to the motorway

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Cleanliness

Reviews commonly describe rooms as clean and well presented. A minority mention issues like stained carpets, mold in showers, cobwebs, or inconsistent housekeeping.

Related guest reviews

6

Leanne

14 Mar 2023

·

Stayed 3 nights

Although this hotel was situated in a good place and staff were friendly the room was small and lacked some simple items. I was disappointed to see dust on window Sills and under the bed and on the bathroom floor. Rubbish wasn’t emptied in three days and room not serviced. I was disappointed for what I paid for this room.

10

SENTHIL

22 Nov 2024

·

Stayed 1 night

Clean and modern Great staff too

6

Christina

29 Sept 2025

·

Stayed 3 nights

Hotel is okay, if you have a vehicle AVOID this hotel. We overestimated the reviews about parking and was horrible. There are better hotels with more convenient, comfortable and easy for parking. Everything was clean, rooms were nice but unfortunately our shower had mold everywhere. I always rent cars when visiting so definitely not staying here because of that reasoning.

8

Tatiana

31 Dec 2025

·

Stayed 3 nights

Clean room, excellent staff, good location

2

Lou

23 Nov 2023

·

Stayed 3 nights

Not the room I booked when we got there. They tried to charge twice for the room on checkout The shower had mould on the door and staff apology was less than convincing Very disappointing stay as it was for a special occasion a 21st birthday Very underwhelming and Starr were hard to understand as their English was poor Will definitely be avoiding this property in the future

10

Scott

20 Jan 2026

·

Stayed 1 night

A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight

6

Ngaire

14 May 2025

·

Stayed 1 night

Carpets were in need of replacing. One room had large stain not a nice look. Day shift man excellent. Whoever answered phone during the evening and earlier in a.m. was not interested in assisting us at all. As we checked out, told man who had check us in previous day and he organised a coffee for us in the restaurant as an apology for lack of service.

10

mark

16 Feb 2026

·

Stayed 1 night

Nice room and very clean small but suitable.

10

Mignon

17 Jan 2026

·

Stayed 1 night

Clean, good location

10

Michael

5 Dec 2025

·

Stayed 2 nights

The hotel staff were excellent and the room was clean, comfortable and quiet.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with some quiet options and occasional balconies or city views. Several guests note compact layouts, limited soundproofing, and intermittent A/C or TV problems.

Related guest reviews

10

Sandra

21 Aug 2024

·

Stayed 1 night

Noisy room next door. Walls not very soundproof.

6

Antonija

12 Mar 2024

·

Stayed 4 nights

The property is ok. Nothing special. Rooms are tiny. There is a deck of the room, but it overlooks the concrete garage. AC is working at its own pace. Breakfast was ok (no fresh fruit option).

8

Kimberly

4 Nov 2025

·

Stayed 3 nights

We booked this hotel for its location right in the heart of Auckland's city centre, and it proved to be a great home base for our three-night stay. It is worth noting that it's smack dab in the middle of an uphill climb, so brace yourself if you plan to do a lot of walking. The rooms are spacious, with a small living area that you will be hard pressed to find in most standard hotel rooms these days, and clean as well. The buffet breakfast had a decent menu that ranged from meats, cheeses, cereals and yoghurts to savoury Western breakfast staples.

10

Clifford

3 Nov 2023

·

Stayed 1 night

Very nice property. Room was clean, bathroom was spacious. Excellent free breakfast. Had a view of the Auckland Sky Tower from my 6th floor balcony. Great value for the price. Highly recommended!

6

Mihirangi

21 Apr 2023

·

Stayed 1 night

Was a lovely stay but my two bed room was small and there was a door in my room that connected to the room next me and i could hear the people next door. I also didn't have much control of the air-conditioning.

6

Aaron

4 May 2025

·

Stayed 1 night

Beautiful superior king bed and linen, tidy little room with a balcony, big spacious bathroom and shower, unfortunately the TV wasn't working in the room but we were compensated with a complimentary breakfast overall was a comfy nights stay.

10

Scott

20 Jan 2026

·

Stayed 1 night

A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight

10

MARY

5 Feb 2026

·

Stayed 4 nights

Great location, for public transport links and for walking up Mt Eden. Lovely, friendly, helpful staff. Great room, with everything you need.

10

mark

16 Feb 2026

·

Stayed 1 night

Nice room and very clean small but suitable.

6

Te Iwa

18 Oct 2025

·

Stayed 2 nights

We loved the view in our room, but was very inconvenient having windows that dont open, even just cracked open would have been much appreciate, as our room and bathroom would get hot fast. We loved all the food Queen Street had to offer but no microwave for dinner leftovers, no communal kitchen to assist. An on-site private parking area would have helped hugely as we had a lot of luggage but finding parking was impossible. The extra $100, although it was understandable, that matter could have been brought to our attention a lot earlier than the day we got to Mercure, brought even more stress when we found out the ATM that the staff member directed us to was out of service. We're not from Auckland so the struggle kicked in, lucky my relation lended us her card to help. Overall, our stay was okay but i do feel that booking at Mercure Hotel brought more stress than relaxation. Thank you. TeIwa & Tama.

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Service

Service is frequently praised as friendly, attentive, and accommodating, including smooth check-ins. Some guests reported slow responses and confusion or delays around bond/deposit holds and refunds.

Related guest reviews

10

Irene

26 Feb 2026

·

Stayed 2 nights

This is the ideal place to stay when in Auckland. The location is perfect. The Customer Service is Extraordinary!!! The Manager, Carinda, makes sure that all customers' needs are taken care of. She listens and genuinely cares that your stay is the absolute best!!! Carinda and her outstanding staff, Damian and Sumeet, make you feel like "family". They are warm and friendly and it makes your stay so nice! I Rented a Car and found that this location was just right!

6

Russell

25 Nov 2025

·

Stayed 1 night

Checked in online via Expedia App link so on arrival I could just get my room keys on arrival. On arrival I was informed by Mercure staff that their system doesn’t talk to the Expedia’s system and that I would next to check in again, so more paperwork had to be read, accepted and signed, my details had to be given again along with credit card information. Just seemed like a doubling up on the check in process.

10

Lesley

30 Dec 2025

·

Stayed 1 night

Very quick and easy. Check in staff very helpful and polite.

2

Michael

8 Jan 2025

·

Stayed 1 night

I know this establishment well and I decided to try it out for myself before hosting Int visitors during the course of the New Year . I have been lied to that the security Deposit / Bond that they had taken from me was a hold only . After my stay my Bank told me it was a debit in fact ! That money has not been returned till now - 6 days on !

10

duncan

6 Jun 2025

·

Stayed 4 nights

Staff were outstanding. Room and bathroom clean. Very comfortable bed and sheets.

2

Terri

27 Mar 2023

·

Stayed 2 nights

Slow, understaffed reception. Rooms too small and pokey. Awful lifts, awful lobby. No redeeming features except the lovely cleaning staff. Wouldn't stay again and certainly wouldn't recommend. Booked 2 rooms for 2 nights but only stayed 1. Couldn't wait to leave.

10

Scott

20 Jan 2026

·

Stayed 1 night

A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight

6

Ngaire

14 May 2025

·

Stayed 1 night

Carpets were in need of replacing. One room had large stain not a nice look. Day shift man excellent. Whoever answered phone during the evening and earlier in a.m. was not interested in assisting us at all. As we checked out, told man who had check us in previous day and he organised a coffee for us in the restaurant as an apology for lack of service.

10

Robby

24 Feb 2026

·

Stayed 1 night

Great room and staff was excellent. Our front desk clerk Peter was amazing. He was very friendly and so helpful. Definitely recommending this hotel to our family and friends.

10

Joel

10 Nov 2025

·

Stayed 2 nights

Was a great place to stay! Everyone at Reception was amazing, and so helpful. Peter went above and beyond an was really personable I loved that. There was also anoth guy at reception with a couple of small tattoos (I just can’t remember his name sorry) and he was also amazing and had amazing customer service! The clean staff were so lovely to when getting up and leaving in the morning they were very welcoming and always said hey or good morning

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Location

Central on Queen Street with easy bus links and walkable access to CBD attractions. The uphill setting and a sometimes rough-feeling streetscape are noted by several guests.

Related guest reviews

10

XIN NIAN

4 Aug 2025

·

Stayed 1 night

Great location, walkable to everything

10

Maiken

23 Feb 2026

·

Stayed 2 nights

Hotellet ligger meget centralt, 15 min gang så står du ved havnen Mange restauranter inden for 100 meter og busser uden foran hotellet, der bl.a. kører til Zoo

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10

Jonah

10 Sept 2024

·

Stayed 2 nights

I really liked it. Bus stop right across road so easy to use bus. Only downside is far away from the main bus hub and train station. Staff were great and nice. Room was very tidy and clean.

10

Irene

26 Feb 2026

·

Stayed 2 nights

This is the ideal place to stay when in Auckland. The location is perfect. The Customer Service is Extraordinary!!! The Manager, Carinda, makes sure that all customers' needs are taken care of. She listens and genuinely cares that your stay is the absolute best!!! Carinda and her outstanding staff, Damian and Sumeet, make you feel like "family". They are warm and friendly and it makes your stay so nice! I Rented a Car and found that this location was just right!

10

Charles

31 Aug 2025

·

Stayed 4 nights

I was not sure what to expect when I booked the room last minute coming from Queenstown, NZL, but as soon as I saw the marque from the bus I relaxed. The lobby was nicely done, clean and welcoming. The concierge was friendly and welcoming. He very clearly explained a hold that needed to be placed on my card, and removed upon checking out, and gave me my room card. The room is smallish, but not tiny, very clean, very nice bathroom, comfortable bed, and large LCD tv, desk, couch, small refrigerator, hot pot and a phone. The Britomar train station is a 15 minute down hill walk away, and many busses stop a 1/2 block away from the hotel entrance. Queen Street is a major thoroughfare packed with food options, and shopping. After 10 pm Queen Street is best left to the adventurous and streetwise, not to say that it is dangerous, but slightly sketchy yes, but being from NYC it was fine. I would highly recommend the Mercure to anyone looking for affordable, clean, safe lodging in Auckland! Floor access anytime, and entry into the building at night are restricted without a room card, so as I said safe. But be forewarned it is located at the top of the hill that is Queen Street, so you can walk off dinner! Charles, Red Hook, Brooklyn

8

alan

22 Dec 2024

·

Stayed 2 nights

Comfortable and clean. The walk up the hill is a doozy but not too bad

6

Darcy

7 Dec 2024

·

Stayed 3 nights

Great Hotel, dodgy neighbourhood

10

Jacqueline

23 May 2025

·

Stayed 2 nights

Good for the price and very convenient location.

10

MARY

5 Feb 2026

·

Stayed 4 nights

Great location, for public transport links and for walking up Mt Eden. Lovely, friendly, helpful staff. Great room, with everything you need.

10

Roddena

2 Nov 2024

·

Stayed 4 nights

Lovely place to stay... area is a little questionable with a younger kid but I knew the area before booking so knew that was likely but wanted to warn others that may not know

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Dining

Breakfast feedback is mixed: many enjoyed the buffet (served via the adjacent Lone Star), while others found it average or inconsistent, with poor gluten-free handling reported. On-site restaurant availability appears limited.

Related guest reviews

4

Stuart

28 Jan 2023

·

Stayed 1 night

Well what a night . Noise vibrating the walls road works til 5am - not the hotels fault but the noise …. The shaking… the air con had a lowest temp setting of 20deg … so it was a warm room . Not great in the middle of summer. The window didn’t open .. wouldn’t have helped really as it would have just let more noise in . The room was clean and the bed comfy . Unfortunately the sleep in the clean comfy bed wasn’t long or refreshing. Brakfast well the trip couldn’t get worse … yup it could . We told the hotel prior to and on arrival that one of us had celiac disease. We were told no issue the restaurant knows and breakfast will be no issue . Unfortunately chef said no .. no too cooking for a celiac .. until we complained then that changed to yes he will but after he has cooked for everyone else and he can clean the kitchen to make sure the food isn’t contaminated with gluten . So after the tears were wiped away and an apology offered by the manager who was very pleasant breakfast was made. The breakfast unfortunately may not have been as gluten free as we had hoped as a sore stomach ensued for a few hours after eating. So nice clean hotel Really nice manager Crap stay and breakfast not great for celiac who was made to feel like a second rate citizen . We did get a discount but even the price we ended up paying really wasn’t worth what we got .

8

R P

12 Jan 2025

·

Stayed 1 night

Too far away from main city. Was expecting it’s own restaurant rather than lone star.

10

William

29 Jan 2024

·

Stayed 4 nights

The restaurant was never open & the places to eat near by were all random.

10

Niko

20 Feb 2026

·

Stayed 2 nights

Staff was excelentt. Good breakfast. Maybe getting better soundproofs on rooms. I could hear someone waking up, going shower and making coffee

8

Kimberly

4 Nov 2025

·

Stayed 3 nights

We booked this hotel for its location right in the heart of Auckland's city centre, and it proved to be a great home base for our three-night stay. It is worth noting that it's smack dab in the middle of an uphill climb, so brace yourself if you plan to do a lot of walking. The rooms are spacious, with a small living area that you will be hard pressed to find in most standard hotel rooms these days, and clean as well. The buffet breakfast had a decent menu that ranged from meats, cheeses, cereals and yoghurts to savoury Western breakfast staples.

10

Dannie

10 Jun 2024

·

Stayed 2 nights

Would definitely stay again!. We enjoyed our stay. Loan Star restaurant was amazing specially with the happy hour. Nice clean room.

10

Matthew

21 Aug 2025

·

Stayed 1 night

I stayed here for work, and was really impressed. It was just one night, but I wish it was more. Breakfast - I was a little disappointed when I booked when it said “contextual breakfast” but, when I got down for breakfast it was a full cooked buffet PLUS continental. Seriously impressed. The room was clean, well presented and spacious. Location was great for pick up and drop off. If you want a great central location, friendly staff and a great breakfast, this is the place.

10

Shirley

20 Jan 2025

·

Stayed 1 night

Convenient proximity to City Link bus stop. So easy to travel around the CBD. Staff were helpful and the facilities were spotless. Lone Star deserve their one star rating. Absolutely poor service and we heard a lot of apologies from staff regarding food and drink supplied. We would stay again at the Mercure though as access to transport meant that we could dine anywhere and we had a fabulous time

8

Michelle

18 Jun 2025

·

Stayed 2 nights

Practical location but expensive parking. Hotel itself seemed a bit outdated but our room was nice and comfortable. Breakfast was comprehensive and good!

8

Mark

6 Sept 2025

·

Stayed 1 night

Great value for money. Rooms was great with an excellent bathroom. Breakfast was average

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $85	2 $104	3 $99	4 $85	5 $106	6 $104	7
8 $187	9 $129	10 $106	11	12 $141	13 $141	14 $124
15 $113	16 $111	17	18 $140	19 $141	20 $112	21 $130
22 $92	23 $115	24	25 $124	26 $116	27 $128	28 $160
29 $121	30 $114

Mercure Auckland Queen Street

Prices for Mercure Auckland Queen Street

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room

Superior Room, Balcony

Deluxe Room, Balcony (High Floor)

Guest reviews of Mercure Auckland Queen Street

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Mercure Auckland Queen Street

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $101	23 $103	24 $77
25 $91	26 $76	27 $75	28 $114	29 $105	30 $114	31 $156