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Hilton Garden Inn Houston NW America Plaza - Image 1
Hilton Garden Inn Houston NW America Plaza - Room
Hilton Garden Inn Houston NW America Plaza - Room
Hilton Garden Inn Houston NW America Plaza - Reception
Hilton Garden Inn Houston NW America Plaza - Pool

Hilton Garden Inn Houston NW America Plaza


Amenities

  • Laundry service

  • Elevator / Lift

  • Business Center

  • Multilingual Staff

  • Safe-Deposit Box

  • Meeting Rooms

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Property description

Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Houston NW America Plaza, many guests praise the friendly staff and generally clean, quiet rooms, while recurring negatives include inconsistent housekeeping, unpleasant odors or mildew, and comfort issues tied to broken or ineffective air conditioning.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Mixed

Service

Mixed

Location

Mixed

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8

Robert

IAN-logo

20 Apr 2026

·

Stayed 2 nights

Other than an empty cup in the stairwell, the property was pretty clean.
Other than an empty cup in the stairwell, the property was pretty clean.

10

Bria

IAN-logo

28 Mar 2026

·

Stayed 2 nights

Didn’t eat
Didn’t eat

2

Swanny

IAN-logo

22 Mar 2026

·

Stayed 2 nights

The city had a water issue therefore there was no water in the hotel for over 8 hours. Staff did not bother to assist in new accomodations or even provide a free breakfast voucher for inconvenience.
The city had a water issue therefore there was no water in the hotel for over 8 hours. Staff did not bother to assist in new accomodations or even provide a free breakfast voucher for inconvenience.

10

Candis

IAN-logo

20 Mar 2026

·

Stayed 2 nights

Everything was as expected from what a gathered from the reviews.
Everything was as expected from what a gathered from the reviews.

6

Malaysia

IAN-logo

9 Mar 2026

·

Stayed 2 nights

We had a handicap room. Which I did not request so that was water all over the bathroom floor each time we took a shower. I called down to room service to get more towels. I had to go get them instead of someone coming to bring them to me. Our room did NOT get cleaned for two days. I’m not sure what the issue was. We did NOT have a do not disturb sticker on the door.
We had a handicap room. Which I did not request so that was water all over the bathroom floor each time we took a shower. I called down to room service to get more towels. I had to go get them instead of someone coming to bring them to me. Our room did NOT get cleaned for two days. I’m not sure what the issue was. We did NOT have a do not disturb sticker on the door.

14919 Northwest Fwy, Fairbanks, Houston, Texas, United States of America

Location

With a stay at Hilton Garden Inn Houston NW America Plaza, you'll be centrally located in Houston, within a 10-minute drive of CityCentre and Memorial City Mall. This hotel is 11.1 mi (17.8 km) from Westheimer Road and 4.7 mi (7.5 km) from Jersey Meadow Golf Course.

Jersey Meadow Golf Course(4.7 Miles)

Sam Houston Race Park(5.3 Miles)

Traders Village(5.4 Miles)

Baseball USA The Yard(5.8 Miles)

Cosmic Jump Indoor Trampoline Park(6.1 Miles)

Memorial City Mall(6.1 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of USD 6.00 per night, which includes in/out privileges.


To-go breakfasts are available daily from 6 AM to 10 AM for a fee, approximately USD 8 to 13 for adults and children.


Pets are allowed at the property with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.


Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property features elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, and rooms. There is also a wheelchair-accessible pool.


The hotel is centrally located in Houston, within a 10-minute drive of CityCentre and Memorial City Mall. It is approximately 4.7 miles from Jersey Meadow Golf Course and 23 miles from George Bush Intercontinental Airport.


Yes, the property has an outdoor swimming pool. The operational hours are not specified, but it is available for guests to enjoy.


Children are allowed at the property. The minimum age for children to stay for free is not specified.


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