Is parking available at the property?

Free self-parking is available on-site, but it is limited.

Does the hotel allow pets?

Pets are allowed with a fee of USD 25 per pet, per day, with a maximum charge of USD 150 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Where is the hotel located in relation to local attractions?

The hotel is located in the business district of San Marcos, within a 5-minute drive of Aquarena Springs Museum and Rio Vista Park, and approximately 1.9 miles from Wonder World Cave & Adventure Park.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool that is seasonal and will be open from January to January.

What are the policies for children staying at the hotel?

Up to 3 children aged 14 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Candlewood Suites San Marcos Hotel

Average nightly price at Candlewood Suites San Marcos by IHG by month, last 12 months (USD)
Month	Average price
January	US$88
February	US$97
March	US$97
April	US$106
May	US$129
June	US$99
July	US$101
August	US$99
September	US$110
October	US$114
November	US$211
December	US$97

What guests think

At Candlewood Suites San Marcos by IHG, guests describe a very mixed experience, with convenient, spacious kitchen-equipped rooms and friendly staff contrasted by recurring elevator outages, dated maintenance, inconsistent cleanliness, and occasional overbooking or wrong-room assignments that frustrate stays.

Multiple reviews also note the pool being drained or closed, limited parking, and amenities under renovation, while there is no complimentary breakfast and lobby coffee or in-room supplies can be inconsistent. The location is convenient to outlets, restaurants, and the river, but highway and railroad proximity can bring noise and the approach and landscaping may feel uninviting. Expect a suite-style stay with useful kitchens, but trade-offs in reliability and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show recurring problems: frequent elevator outages, a pool often drained or closed, and some equipment such as laundry or gym machines not working. Parking can be limited, parts of the property are under renovation, and security concerns were reported.

Related guest reviews

4

Timothy

23 May 2023

·

Stayed 14 nights

They did not have hot water and did not let us know that on check in. Additionally the pool was out of order, no water. We checked out after the first night. The staff was gracious and provided a refund.

2

Pamela

19 Aug 2025

·

Stayed 3 nights

There is only 1 elevator. It has been out off & on for several months. Room we booked was not available. After much discussion with Expedia they moved us to a much better place.

2

Hang

31 May 2023

·

Stayed 2 nights

We booked this place over memorial weekend and got our truck broken into and property stolen. As nice as this place is you think there would be cameras on the property but no. We had to cut our trip short and leave because it didn’t feel safe anymore.

10

Lewis

16 Dec 2024

·

Stayed 4 nights

The place was quiet,room had lots of appliances like microwave/silverware/toast/coffee maker ECT ect,staff were nice,the parking is kinda small,were doing renovations,and the elevator seem to take forever most of the time,other then that,the hotel was good.

2

PATRICIA

19 Aug 2025

·

Stayed 1 night

First, as you drive up to the property, the weeds are almost as tall as the hotel in the property just in front of the Hotel, that it maid it look abandoned. Then we tried to check in only to find out KEY CARD system had been down for a 2nd day so no key card to issue. They had to personally let us in our rooms with a key card and advised that we not lock the doors if we were going to be going in and out. Then they also tell us the elevators are broken and no ETA of when they would be fixed. So we had to carry our luggage to the 4th floor and there were 10 of us with kids. Upon waking up the next morning, there was a large roach crawling on our bed! When I checked out and told the front desk her reply was 'OH'. Never again will we stay there.

2

Tori

27 May 2023

·

Stayed 2 nights

The room had mold in the shower, rust dripping from light fixture, torn and worn furniture, pool was drained.

6

Nyasha

27 Jun 2025

·

Stayed 3 nights

The property looked nothing like the pictures on Expedia. Especially the gym. The room was smelly and the towels were dirty when we arrived

8

Darla

11 May 2023

·

Stayed 2 nights

First room, #411, took 3 trips/3 cards, door never opened. Moved to #413. Second day of our 2 night reservation, locked out. Had to get card re-keyed. Front desk clerk laying on her b/friend on the couch in the lobby about 8:30 pm. Asked for coffee for our room. Box was empty. Lukewarm shower. Front desk said 3 of 4 boilers were out and being worked on. No water in the pool, although website does not show that. Front parking lot was roped off to be painted. There is no other way to enter the parking lot… very inconvenient.

6

Lisa

31 Dec 2024

·

Stayed 1 night

The Washer /Dryer Ma chines did not work, The Elevator quit working for the fourth floor, since I am semi disabled this did not go well for check out this morning, Its very difficult for me to do stairs to bring my luggage down, and when I looked on the web site it showed a breakfast but this one did not have a breakfast . other than that it was a quite stay

2

Anita

1 Sept 2025

·

Stayed 1 night

This was terrible! The elevators didn’t work, card keys worked sometimes on the doors, grass out front was tall as my car, people hanging out in the parking lot, and the staff wasn’t the best. We opted to leave

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Cleanliness

Cleanliness is inconsistent: some guests found rooms clean and tidy, but others reported strong odors, pests (roaches), stained or worn carpets and curtains, and mold or mildew in bathrooms.

Related guest reviews

2

Maria

6 Apr 2025

·

Stayed 1 night

The shower drain was clogged. Hair and soap on the walls in the shower.

4

Christian

3 Aug 2025

·

Stayed 2 nights

The elevators were broken. They gave us the 4th floor room. The whole hotel smelled like mildew. Tiles in the bathroom were broken. Coffee machine broken. The stairwell was also warm. We were only offered a snack for the inconvenience. And it was too late to get a full refund to go anywhere else.

10

Marilyn

29 May 2025

·

Stayed 3 nights

Staff was friendly, helpful and respectful. Room was clean.

8

Jack

13 Jan 2026

·

Stayed 1 night

Rooms were clean and it was very quiet.

6

Alexis

25 Mar 2024

·

Stayed 1 night

Black Mold growing on the top of the shower. Shower fixtures have massive water spot build-up. The carpet in the hallway was nasty dirty. My curtains had rips down them. Other than that, the staff was amazing and helpful, room was a great size, bed was comfy, and for the most part it was quiet, however, I would stay as far away from the elevator as possible. Every time someone pressed the button, you could hear it ding in the room.

2

Amy

20 Jul 2025

·

Stayed 2 nights

I am not sure where to begin, but this is the most disgusting hotel I have stayed in. The entire hotel smelled like weed. The sheets had stains on them. The curtains had what appeared to be blood stains on them. In the drawers of the bathroom Simone left pubic trimmers, dirty underwear and pajama pants. The staff did nothing to take care of the problems. The rewards program was a joke as well. There is little to no lighting in the parking lot so I was a bit surprised my car was still there in the morning. Took photos of all of these things and still the management did nothing. It seriously appeared to be a “pay by the hour hotel”. I do not recommend anything about this hotel other than leaving!

10

Pablo

9 Apr 2023

·

Stayed 7 nights

Clean and comfortable

2

steven

21 Apr 2024

·

Stayed 2 nights

Cockroaches!!!!! Bugs my kid woke up with a bad bite on her neck. Was not clean at all! Had to ask for coffee no breakfast!

10

ADRIANA

16 Apr 2023

·

Stayed 1 night

Very clean and spacious

10

Francisca

3 Nov 2025

·

Stayed 1 night

Clean room, quiet, staff was nice

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Rooms

Rooms are generally spacious with full kitchens and comfortable beds for some stays, but others cite dated furnishings, loud A/C or corridor noises (including elevator dings and highway traffic), and spotty Wi-Fi.

Related guest reviews

4

Barbara

24 Nov 2024

·

Stayed 1 night

Nice front desk staff. Hotel seemed fairly clean but rooms are in serious need of updates. A/C did not maintain temp, had to adjust thermostat throughout the night between 65 & 75. Bathroom fixtures obviously rusted, shower head pressure so hard it was painful, like needles. Difficult to maintain hot water. Quality of room reminded me of a Motel 6.

10

Zane

14 Apr 2024

·

Stayed 1 night

The room was perfect for the price. I wish I had a longer stay to enjoy the kitchenette. There is a microwave and 2 burner elec stove. Also a large fridge. Plenty of room for 2 people.

10

Lewis

16 Dec 2024

·

Stayed 4 nights

The place was quiet,room had lots of appliances like microwave/silverware/toast/coffee maker ECT ect,staff were nice,the parking is kinda small,were doing renovations,and the elevator seem to take forever most of the time,other then that,the hotel was good.

6

Alexis

25 Mar 2024

·

Stayed 1 night

Black Mold growing on the top of the shower. Shower fixtures have massive water spot build-up. The carpet in the hallway was nasty dirty. My curtains had rips down them. Other than that, the staff was amazing and helpful, room was a great size, bed was comfy, and for the most part it was quiet, however, I would stay as far away from the elevator as possible. Every time someone pressed the button, you could hear it ding in the room.

10

Lorna

5 Feb 2023

·

Stayed 1 night

We were very pleasantly surprised by the large size of the room, the number of chairs and the full kitchen. They are all dog friendly !!!!

10

Ariel

3 Sept 2024

·

Stayed 1 night

Overall for a one night, it was pretty great! King size bed was really comfy and soft. The room was really clean and spacious, also loved that the pull out couch had its own lil private space in the room. The staff who helped us was really helpful, kind and patient with our last min check in room. Next time we plan a trip there, definitely gonna get a room there again!!

2

Lenin

3 Dec 2024

·

Stayed 2 nights

In 2 day we don’t have internet service and the staff was bad bad bad

6

Oscar

5 Jul 2025

·

Stayed 2 nights

The ladies staff were very amicable and professional! During my stay, there was no toilet paper, the ice machine was down and l had a hard time sleeping due to excessive noise from AC units by my window. I did not sleep well there due to loud noise outside my bedroom window due to fans straining excessively and making a very loud noise that kept me up or woke me up abruptly due to loud sounds of AC fans!

8

Alejandro

8 Apr 2024

·

Stayed 1 night

Our room was fine. Pretty clean . Only thing I can complain about is the noise of cars and sirens from the freeway that’s across.

10

Yvette

13 Feb 2023

·

Stayed 1 night

Jada was great in helping me print my items due to business center printer being down. The room was an amazing; full-size fridge, fully equipped with real silverware and dinnerware, stove, micro, pots, coffee maker, and coffee. Plenty of body wash, shampoo, and conditioner. You could comfortably stay here and have what you need if you wanted to purchase items to prepare your meals. The rooms did seem to be sound proof.

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Service

Service is mixed: many guests praise friendly, accommodating staff, while others experienced overbooking or wrong room types, key-card issues, and slow or unhelpful responses at check-in.

Related guest reviews

2

CARMEN

23 Nov 2024

·

Stayed 1 night

We did not get to stay at this hotel. We were not given the room we reserved which was a king bed suite. Instead we were given a suite with a queen. There were 3 of us. When questioned the receptionist about it she said Hotels.com did not send the correct room reservation. In addition, they were out of rooms. She gave me a copy of the reservation made by Hotels.com and it right but she handwrote that we reserved a queen suite! She lied and more than likely gave my room to someone else. We arrived there at 10:20 and because of this we weren’t able to find a room at another hotel until almost midnight! This was by far the worst experience I’ve ever had at a hotel.

2

Tim

30 Mar 2025

·

Stayed 1 night

No one at the front to check in, got to the room and the keys didn’t work. Went back downstairs and it took ten minutes to find front desk girl to get keys reprogrammed. Room was dirty and beds looked disheveled. Took a shower and not a single towel in the room. Dried off with paper towels. Lifted toilet seat and it had skid marks like someone had just gone the bathroom. Trash can still had trash in it from prior guest. Went back down to front desk and asked for a different room. Finally got keys to a different room and the keys didn’t work. Had to go back down to front desk and get them reprogrammed. Second room had a TV but no remote to turn it on. Finally got a remote from first room and turned on TV but still didn’t work. It was by far the worst experience I’ve ever had at a hotel. Do not waste your time or money staying there.

10

Jacinda

24 Feb 2025

·

Stayed 1 night

Excellent stay and staff was so wonderful and accommodating to me! Thank you.

2

Mayte

18 Feb 2025

·

Stayed 2 nights

They didn't have the room we reserved. We reserved a king suite and they put us in a regular much smaller room. The reason they gave was that they were overbooked. They didn't mention it when we checked in. They gave us the room key and sent us on our way. It wasn't until I came back down to let them know it was the wrong room that they tried to find us a room in the size we had reserved. They had none available. The best they would do was put us in a slightly bigger room than the tiny room they originally tried to stick us with. They said they would try to adjust the total but we haven't seen any credits come through. It was so disappointing to be stuck in a room we didn't reserve. Our room was confirmed when we made the reservation.

10

Cecil

21 Feb 2025

·

Stayed 1 night

Enjoyed the stay there very much. Sri was very friendly, prepare, and quick to get us checked in. Thanks!

10

Cassandra

15 Feb 2025

·

Stayed 1 night

Staff is so accommodating and friendly!

2

Homero

29 Apr 2025

·

Stayed 1 night

Bad staff, check in. The reception person gave us a room, when we went to that room and we tried to open the key didn’t work, came down and she gave me a new card- key, came back to the 4 th floor and open the door and it was occupied. I came down again with my family (wife and kids) and i asked them what is going on? She told me was a “system error “ and apologized. Then she told me that she was going to give me another room but only with 2 beds and we were 5 in total, that is why I paid for a room with a sofa. She told me “we don’t have any” and I said, then give my money back, and she replied “we don’t give money back “. So I got upset and asked her what is it that I am supposed to do??? Then she told me that there is a room with same specifications. So disappointed, all the lies over and over. The room had a terrible smell of humidity. I will Never come back to this hotel.

2

ELVIRA

14 Oct 2023

·

Stayed 1 night

I called 0ct 11 to confirm my reservation. They confirmed. I called Friday Oct 13th in the afternoon to tell them we were going to arrive about 11pm. They said that was fine. We called about 9:00pm to tell them we were going to be even later. They said that was fine. Arrived at 3am and they said the reservation had been canceled 3 days prior. Huh? I was super annoyed.

2

Llana

18 Aug 2025

·

Stayed 1 night

I arrived with a confirmed reservation only to be told there was no room because the hotel had overbooked. No one contacted me in advance, and I was offered nothing more than a bottle of water as “compensation.” With no available rooms in the city, I was forced to drive home late at night while exhausted, putting my safety at risk. This was not just inconvenient — it was unacceptable. A reservation is a promise, and this property failed to honor it or provide meaningful support. Management needs to address this failure and compensate guests appropriately, or travelers should think twice before booking here.

10

SANDRA

3 Dec 2024

·

Stayed 1 night

Excellent service

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Location

Convenient for outlets, restaurants, and the river, but near a highway and railroad that can cause noise; access and frontage can feel less inviting.

Related guest reviews

8

jay k

17 Nov 2024

·

Stayed 1 night

Close to our event

10

Brenda

3 Jun 2025

·

Stayed 3 nights

Property was fine and staff was great. Room was good size & clean. It’s just very much in an industrial area and by a railroad.

8

Sandy

23 Oct 2024

·

Stayed 1 night

Close to outlets and San Marcos river

10

Oscar

30 Jul 2023

·

Stayed 2 nights

The hotel was a quiet place to rest and relax. Good location to go different popular locations.The entrance to the hotel was a little difficult to get out into traffic during rush hour.

10

charles

3 Mar 2025

·

Stayed 1 night

Great location

10

Linda

25 Oct 2024

·

Stayed 2 nights

Overall a nice place to stay although the front of property by highway is overgrown but I believe that would be the city’s responsibility. Clean, quiet and close to shopping.

10

Kevin

21 Jun 2025

·

Stayed 1 night

Great hotel! Fantastic location!

6

Jacqueline

23 Feb 2025

·

Stayed 1 night

Location convenient

8

Alejandro

8 Apr 2024

·

Stayed 1 night

Our room was fine. Pretty clean . Only thing I can complain about is the noise of cars and sirens from the freeway that’s across.

10

Kimberly

22 Jul 2025

·

Stayed 1 night

The hotel was near multiple establishments, and in a really good area…

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Dining

No complimentary breakfast; coffee quality and availability vary, and on-site purchase options are limited or pricey.

Related guest reviews

8

Mark

11 Jul 2024

·

Stayed 2 nights

Room was good, the hotel was under some remodeling? But not my room. Staff was very nice and helpful and friendly. Unfortunately, there was only one coffee to make in the room & the complimentary coffee in lobby was terrible, brown muddy color. Outside sitting areas in the back were good

10

Cornelia

3 Feb 2025

·

Stayed 1 night

The room was clean and comfortable. Chris the desk clerk was very friendly. Only thing missing is complimentary continental breakfast. Unlimited coffee fresh ground coffee beans

4

Joey

23 Feb 2023

·

Stayed 2 nights

Very disappointing. We had a 1 bedroom suite, the couch bed was dirty when we pulled it out. You could tell the sheets weren’t changed. The pillows that were provided for the couch bed had hair all over it. The “complementary” shampoo and conditioner had been used. Very loud in the building. The floors creaked. The smoke alarm went off for about 30 mins. Etc etc etc. and they don’t got breakfast .

2

Bessie

27 Aug 2023

·

Stayed 1 night

The room was dirty and outdated. The tv was so little. Bathroom tubs have mold around them. Dirty floors. Coffee pots in rooom, 1 pack of coffee for 2 people and no water to make the coffee. They offer free coffee in the area up-front, but I may not be able to go get it. The food for purchsse is so expensive. So you have to go out of the building to get something. Too expensive hotel for what they offer. The outside of the building looks horrible.

10

Emelda

31 Aug 2025

·

Stayed 1 night

No breakfast

10

Joey

26 Jul 2023

·

Stayed 1 night

The hotel was convenient to everything we wanted to do & it was reasonably priced. Would have been better with breakfast & a second elevator

8

Darla

11 May 2023

·

Stayed 2 nights

First room, #411, took 3 trips/3 cards, door never opened. Moved to #413. Second day of our 2 night reservation, locked out. Had to get card re-keyed. Front desk clerk laying on her b/friend on the couch in the lobby about 8:30 pm. Asked for coffee for our room. Box was empty. Lukewarm shower. Front desk said 3 of 4 boilers were out and being worked on. No water in the pool, although website does not show that. Front parking lot was roped off to be painted. There is no other way to enter the parking lot… very inconvenient.

2

steven

21 Apr 2024

·

Stayed 2 nights

Cockroaches!!!!! Bugs my kid woke up with a bad bite on her neck. Was not clean at all! Had to ask for coffee no breakfast!

6

Lisa

31 Dec 2024

·

Stayed 1 night

The Washer /Dryer Ma chines did not work, The Elevator quit working for the fourth floor, since I am semi disabled this did not go well for check out this morning, Its very difficult for me to do stairs to bring my luggage down, and when I looked on the web site it showed a breakfast but this one did not have a breakfast . other than that it was a quite stay

4

Kelly

28 Apr 2023

·

Stayed 2 nights

The shower had, great water, pressure, other than that I would not stay here again. It was dirty, and multiple items in the “gym” or broken or missing. There are many other hotels in San Marcos that are similarly priced, much cleaner, and in much better condition. Also, there’s no included breakfast, this is clear on the website, but other hotels at the same price point or lower include breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $193	6 $173	7 $167
8 $101	9 $101	10 $101	11 $101	12 $101	13 $173	14 $173
15 $101	16 $101	17 $101	18 $101	19 $105	20 $179	21 $182
22 $101	23 $101	24 $101	25 $101	26 $101	27 $165	28 $165
29 $101	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $101	3 $101	4 $131	5 $131
6 $101	7 $101	8 $101	9 $101	10 $101	11 $214	12 $214
13 $101	14 $101	15 $101	16 $101	17 $101	18 $131	19 $131
20 $101	21 $101	22 $101	23 $101	24 $122	25 $139	26 $139
27 $101	28 $101	29 $101	30 $101	31 $101

Candlewood Suites San Marcos by IHG

Prices for Candlewood Suites San Marcos by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Hearing Accessible (Full Kitchen)

Studio Suite, 2 Queen Beds, Roll-In Shower (Full Kitchen)

Suite, 1 Bedroom, 1 King Bed (Full Kitchen)

Studio Suite, 1 King Bed (Full Kitchen)

Studio Suite, 2 Queen Beds (Full Kitchen)

Junior Suite, 1 King Bed, with Sofa Bed (Full Kitchen)

Studio Suite, 1 Queen Bed (Full Kitchen)

Suite, 1 King Bed, Roll-In Shower (Full Kitchen)

Studio Suite, 1 King Bed, Accessible Bathtub (Full Kitchen)

Suite, 1 Bedroom, 1 King Bed, Accessible Bathtub (Full Kitchen)

Studio Suite (Subject to Availability)

Guest reviews of Candlewood Suites San Marcos by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites San Marcos by IHG

Prices for upcoming dates