Is parking available at the property?

Yes, free self parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary cooked-to-order breakfast is served on weekdays from 7:30 AM to 10:00 AM and on weekends from 8:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 9:00 PM, and check-out is by 10:30 AM. Late check-in is available for a fee of GBP 10 for check-in between 10 PM and 8:00 AM.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Torquay City Centre, within a 10-minute walk of Princess Theatre and Torquay Marina. It is approximately 11.9 miles from Dartmoor National Park and 31.1 miles from the Dorset and East Devon Coast.

Does the property have a swimming pool?

Yes, there is an indoor pool available. Pool access is available from 8:00 AM to 9:00 AM.

What are the hotel policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free.

The Heritage Hotel Torquay

Average nightly price at The Heritage Hotel by month, last 12 months (USD)
Month	Average price
January	$86
February	$95
March	$100
April	$112
May	$132
June	$142
July	$147
August	$148
September	$139
October	$105
November	$97
December	$95

What guests think

Across recent reviews, travellers praise The Heritage Hotel for its excellent seafront location, spacious rooms with bay views, and friendly staff, while noting dated areas and disappointment with facilities such as the pool and the long-out-of-service lift.

Rooms are commonly clean and comfortable, though a few guests reported stale smells or occasional housekeeping lapses. Noise can carry between rooms and from the pub on busy nights, and parking, though available and often free, can be tight or spill to paid overflow. Breakfast draws frequent praise, but some found the selection limited, time slots restrictive, and the restaurant unavailable beyond breakfast. Expect a good-value base with character rather than a polished, full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available and often free, but spaces are limited and tight, with overflow that may be paid. The bar is well liked, but the pool draws complaints for limited hours, a fee to use, and dated, small facilities, and the lift is frequently reported out of service.

Related guest reviews

8

Olly

Jul 18, 2025

·

Stayed 1 night

Excellent location and free car park and breakfast was a bonus

10

Edward

Nov 24, 2025

·

Stayed 1 night

For a 1-night stay this hotel had everything we needed. Central location, easy parking, a spacious room with a comfy bed (and the added bonus of a sea view) and a tasty breakfast in the morning. My wife and I visit Torquay a few times and have stayed in most of the hotels in this price bracket - the Heritage has to be one of the best yet.

6

b

Feb 27, 2024

·

Stayed 3 nights

Parking Feb -ltd size and ltd accessibility.I imagine it being a nightmare spring/summer. Rm10 - 1) Woke freezing in night due to broken Radiator.Donned running tights, 2 tops, hoodie and duvet from 2nd bed..Apparently fixed in the morning but only subsequently felt hot for aprox 1hr. Came back to very cold rm mid afternoon.-rm rad cold, bathrm rad warm. Told by manager due to heating timer.I queried rad discrepancy, promised heater. Returned in night , freezing rm, no heater. Heater finally supplied. 2) V. noisy , Seemingly v, amplified/loud creaking overhead footfalls woke me 1st night. Mild Coughing from another rm actually sounded as though in mine. 3)Decent sea view PROS - location, good wi fi , excellent staff and breakfast, lovely bay viewing conservatory. Pool - v big in splashing/playing around terms but too small for swimming. I used Derwent TLH ,5 mins walk, for laps

4

Jacqueline

Jun 3, 2024

·

Stayed 4 nights

Walls of room were so thin you could hear everything from surrounding rooms. Pool is in a badly dated and damaged state. Pool availability very limited. Breakfast options limited. Parking spaces very small. Hotel admin slack, they took my payment twice. Felt like a pub not a hotel.

6

Sonya

Aug 16, 2025

·

Stayed 1 night

Reasonable stay. Big, clean room, a little bit of a strange smell. Staff friendly. Disappointed that it cost to use the pool, did not see this on hotel details. Also stated that breakfast was included, but was quite prescriptive - 5 options and had to choose one. Would have preferred more flexibility. Lovely views. Room quiet and dark at night.

10

eugene

Oct 27, 2024

·

Stayed 1 night

No elevators or lifts

4

Julie

May 10, 2023

·

Stayed 2 nights

was very disappointed that the sauna is now a storage cupboard, the jacuzzi hasn't had water in it for 10 years, there is no gym. the very small pool was only available for use 2 hours a day - one hour in morning during breakfast time and one hour in evening. there was a charge as well, but when we advised our dissatisfaction there was no mention of being charged. no view in the room, just outlooks onto the road, in the room there was dirty towels, cups and spoons. location and staff were good, although obviously they were new and still learning the ropes. breakfast was ok, but I'm used to a lot more choice and there was not a piece of fruit to be seen. car park was always brimming full

8

David

Nov 21, 2025

·

Stayed 1 night

Good clean, spacious room. Nice bar.

8

Ian

Jun 13, 2023

·

Stayed 7 nights

Most of the staff were pleasant and welcoming, a couple of them need to smile and acknowledge their guests instead of ignoring them. Food was good , Appbeys the pub section of the hotel is noisy on a weekend. The rooms are adequate unfortunately the beds are 4ft 6" not 5ft so a bit of a squeeze if you're used to a kinsize , no air-conditioning so it gets a bit stuffy and hot, a fridge and a safe would be a good idea, the lift isn't working and we were informed it hasn't been for 3 year's. Photos of the hotel need updating on their website as they don't show a large apartment block covering two thirds of the beach view now, although the hotel is in a great location, carpark gets very busy, so if no room you have to go to the pay & display carpark next to the hotel . Having said this we would go back as we enjoyed our stay there and it was reasonably good value for money.

8

Richard

Jul 28, 2025

·

Stayed 1 night

Easy to find just up from the beach 10 walk into town, good carpark and free if you manage to get a spot. Great food and nice bar.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests describe rooms as clean, with housekeeping generally reliable. A minority reported stale smells, mould, dirty items, or missed details.

Related guest reviews

8

Paul

Nov 1, 2025

·

Stayed 1 night

Clean room

6

Sonya

Aug 16, 2025

·

Stayed 1 night

Reasonable stay. Big, clean room, a little bit of a strange smell. Staff friendly. Disappointed that it cost to use the pool, did not see this on hotel details. Also stated that breakfast was included, but was quite prescriptive - 5 options and had to choose one. Would have preferred more flexibility. Lovely views. Room quiet and dark at night.

8

Giacinta

May 28, 2023

·

Stayed 1 night

Really cute place, nice staff, could have been cleaner. Sheets were clean, but if you look with close eye, teapot could have used a wash, corners and nooks and crannies not sparkling. I would stay there again. Loved the view and the bed was comfortable.

8

Melanie

Nov 17, 2023

·

Stayed 2 nights

Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by

8

Mary

Oct 13, 2025

·

Stayed 7 nights

The view was great, and the hotel was generally clean and friendly , breakfast was great with a lovely selection I asked for a room on the floor level with the ebntrance and bar etc because of my mobility problems, but I was given one down stairs, the constant using the stairs in and outside was painful and wearing, lots more f guests were not good with mobility so I think at least one grab rail in the showers would be advisable, I felt quite unsteady

8

Malcolm

Sep 7, 2025

·

Stayed 3 nights

A splendid looking building. The room I was in was overlooking the parking area. It had a view unless a tall vehicle parked in the space in front of the windows. A comfortable room but noisy. There didn't seem to be much sound insulation between rooms. I could hear phone conversations, music and rowdy children being entertained. The room did smell a little - not sure what it was but it smelled a little unpleasant. After the first day I no longer noticed it. If I stayed there again I would ask for a different room and hope it was better. The onsite restaurant food was quite good. I enjoyed the daily included breakfast. A small set of choices, though.

4

Julie

May 10, 2023

·

Stayed 2 nights

was very disappointed that the sauna is now a storage cupboard, the jacuzzi hasn't had water in it for 10 years, there is no gym. the very small pool was only available for use 2 hours a day - one hour in morning during breakfast time and one hour in evening. there was a charge as well, but when we advised our dissatisfaction there was no mention of being charged. no view in the room, just outlooks onto the road, in the room there was dirty towels, cups and spoons. location and staff were good, although obviously they were new and still learning the ropes. breakfast was ok, but I'm used to a lot more choice and there was not a piece of fruit to be seen. car park was always brimming full

8

David

Nov 21, 2025

·

Stayed 1 night

Good clean, spacious room. Nice bar.

10

Kevin

Dec 13, 2025

·

Stayed 1 night

Very welcoming hotel, with clean rooms. Maybe a little dated, but very spacious and has everything you need and more. Great breakfast and a very good bar and menu. A great location also..

4

Richard

Sep 9, 2023

·

Stayed 1 night

Nice property and good location. But the room we stayed in 4 was poor. Dirty carpet, missing lights, two hangers, old decor. Very noisy from footsteps next floor up early morning. Unsupervised breakfast

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, many with sea views, though decor can feel dated. Several guests noted thin walls and noise, occasional temperature or bed comfort issues, and features like old door locks or no air conditioning.

Related guest reviews

10

Edward

Nov 24, 2025

·

Stayed 1 night

For a 1-night stay this hotel had everything we needed. Central location, easy parking, a spacious room with a comfy bed (and the added bonus of a sea view) and a tasty breakfast in the morning. My wife and I visit Torquay a few times and have stayed in most of the hotels in this price bracket - the Heritage has to be one of the best yet.

8

David

Oct 31, 2025

·

Stayed 6 nights

Large room with sea view. Staff friendly and attentive.

8

Jaswant

Aug 9, 2025

·

Stayed 3 nights

Double Bed sinking in the middle. Had a family room with 2 double and a single. Room was spaces and big, very lean, room cleaning also verry good.

10

Jocelyn

Oct 12, 2025

·

Stayed 1 night

Very last minute booking but did not disappoint. Beautiful room very spacious overlooking the bay. Plenty of coffee facilities and mini toiletries . Comfortable bed and excellent location, value for money with included breakfast

4

Jacqueline

Jun 3, 2024

·

Stayed 4 nights

Walls of room were so thin you could hear everything from surrounding rooms. Pool is in a badly dated and damaged state. Pool availability very limited. Breakfast options limited. Parking spaces very small. Hotel admin slack, they took my payment twice. Felt like a pub not a hotel.

8

Malcolm

Sep 7, 2025

·

Stayed 3 nights

A splendid looking building. The room I was in was overlooking the parking area. It had a view unless a tall vehicle parked in the space in front of the windows. A comfortable room but noisy. There didn't seem to be much sound insulation between rooms. I could hear phone conversations, music and rowdy children being entertained. The room did smell a little - not sure what it was but it smelled a little unpleasant. After the first day I no longer noticed it. If I stayed there again I would ask for a different room and hope it was better. The onsite restaurant food was quite good. I enjoyed the daily included breakfast. A small set of choices, though.

10

Ross

Aug 1, 2025

·

Stayed 1 night

Check in was quick and easy. Room was sooooo hot due to all glass fronted room which had been in direct sunlight all day with the curtains open. Asked for another room which was provided without fuss. 5 min walk (max) to beach & bars, harbour & marina about 10 mins away.

10

Philip

Dec 7, 2025

·

Stayed 2 nights

Great location, very friendly staff, the room we had was massive with a living and dining area, the pub food and breakfast was lovely 👌

8

Barry

Oct 3, 2025

·

Stayed 4 nights

En-suite door gets stuck , bed uncomfortably dated room but breakfast was v good and staff excellent

8

Ian

Jun 13, 2023

·

Stayed 7 nights

Most of the staff were pleasant and welcoming, a couple of them need to smile and acknowledge their guests instead of ignoring them. Food was good , Appbeys the pub section of the hotel is noisy on a weekend. The rooms are adequate unfortunately the beds are 4ft 6" not 5ft so a bit of a squeeze if you're used to a kinsize , no air-conditioning so it gets a bit stuffy and hot, a fridge and a safe would be a good idea, the lift isn't working and we were informed it hasn't been for 3 year's. Photos of the hotel need updating on their website as they don't show a large apartment block covering two thirds of the beach view now, although the hotel is in a great location, carpark gets very busy, so if no room you have to go to the pay & display carpark next to the hotel . Having said this we would go back as we enjoyed our stay there and it was reasonably good value for money.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and responsive, with quick check-in and prompt room changes when needed. A few guests reported lapses such as a door left unlocked, a payment error, or room-location requests not being met.

Related guest reviews

8

David

Oct 31, 2025

·

Stayed 6 nights

Large room with sea view. Staff friendly and attentive.

10

Josette

Jun 6, 2025

·

Stayed 4 nights

The hotel was in a great location, the staff were outstanding. They couldn't do enough for us. They were great. We loved every minute. Would recommended it . Fabulous.

10

philip

May 17, 2025

·

Stayed 3 nights

Excellent hotel with great staff

4

Jacqueline

Jun 3, 2024

·

Stayed 4 nights

Walls of room were so thin you could hear everything from surrounding rooms. Pool is in a badly dated and damaged state. Pool availability very limited. Breakfast options limited. Parking spaces very small. Hotel admin slack, they took my payment twice. Felt like a pub not a hotel.

10

Rodger

Aug 9, 2025

·

Stayed 7 nights

Excellent breakfast and nice staff

8

Melanie

Nov 17, 2023

·

Stayed 2 nights

Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by

8

Mary

Oct 13, 2025

·

Stayed 7 nights

The view was great, and the hotel was generally clean and friendly , breakfast was great with a lovely selection I asked for a room on the floor level with the ebntrance and bar etc because of my mobility problems, but I was given one down stairs, the constant using the stairs in and outside was painful and wearing, lots more f guests were not good with mobility so I think at least one grab rail in the showers would be advisable, I felt quite unsteady

10

Ross

Aug 1, 2025

·

Stayed 1 night

Check in was quick and easy. Room was sooooo hot due to all glass fronted room which had been in direct sunlight all day with the curtains open. Asked for another room which was provided without fuss. 5 min walk (max) to beach & bars, harbour & marina about 10 mins away.

10

Philip

Dec 7, 2025

·

Stayed 2 nights

Great location, very friendly staff, the room we had was massive with a living and dining area, the pub food and breakfast was lovely 👌

8

Barry

Oct 3, 2025

·

Stayed 4 nights

En-suite door gets stuck , bed uncomfortably dated room but breakfast was v good and staff excellent

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AI-generated summary based on recent guest reviews

Location

Consistently praised for a central, seaside setting close to the beach, town, marina and theatre, often with lovely bay views. Walking access is easy, though stairs are unavoidable for some areas due to the lack of a working lift.

Related guest reviews

8

Olly

Jul 18, 2025

·

Stayed 1 night

Excellent location and free car park and breakfast was a bonus

10

Edward

Nov 24, 2025

·

Stayed 1 night

For a 1-night stay this hotel had everything we needed. Central location, easy parking, a spacious room with a comfy bed (and the added bonus of a sea view) and a tasty breakfast in the morning. My wife and I visit Torquay a few times and have stayed in most of the hotels in this price bracket - the Heritage has to be one of the best yet.

6

Jerry

Jul 22, 2025

·

Stayed 1 night

My room requires refurbishment and the car park is a bit difficult to park in when nearly full. Other than that the staff were good, friendly and helpful. The hotel itself is well placed for both scenic walks and walks into Torquay.

8

John

Jul 27, 2023

·

Stayed 7 nights

Ideal location for beach and shops. Lovely views from the bar area. Good restaurants nearby.

10

Ross

Aug 1, 2025

·

Stayed 1 night

Check in was quick and easy. Room was sooooo hot due to all glass fronted room which had been in direct sunlight all day with the curtains open. Asked for another room which was provided without fuss. 5 min walk (max) to beach & bars, harbour & marina about 10 mins away.

10

Philip

Dec 7, 2025

·

Stayed 2 nights

Great location, very friendly staff, the room we had was massive with a living and dining area, the pub food and breakfast was lovely 👌

10

Kevin

Dec 13, 2025

·

Stayed 1 night

Very welcoming hotel, with clean rooms. Maybe a little dated, but very spacious and has everything you need and more. Great breakfast and a very good bar and menu. A great location also..

8

ravi

Nov 24, 2023

·

Stayed 2 nights

Excellent location

10

Nigel

Dec 4, 2022

·

Stayed 19,329 nights

Very well situated for the town centre and within easy walking distance from the train station.

8

Richard

Jul 28, 2025

·

Stayed 1 night

Easy to find just up from the beach 10 walk into town, good carpark and free if you manage to get a spot. Great food and nice bar.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated good to excellent, sometimes enjoyed with sea views. Several guests found choices limited or time slots restrictive, and on-site dining beyond breakfast can be unavailable, though pub food is frequently described as good.

Related guest reviews

10

Edward

Nov 24, 2025

·

Stayed 1 night

For a 1-night stay this hotel had everything we needed. Central location, easy parking, a spacious room with a comfy bed (and the added bonus of a sea view) and a tasty breakfast in the morning. My wife and I visit Torquay a few times and have stayed in most of the hotels in this price bracket - the Heritage has to be one of the best yet.

6

Anthony

Oct 8, 2022

·

Stayed 4 nights

Good location. Staff helpful. No chef except for breakfast. This was very inconvenient. Had to book breakfast times in advance. Didn't use the pool as times were very limited. Lift not working. Requested room close to elderly parent but were on different floors. We chose this hotel for the location but also the pool and the restaurant, feel very let down. Was quite stressful having to eat out every lunchtime and evening, especially as our mother has limited mobility.

6

Sonya

Aug 16, 2025

·

Stayed 1 night

Reasonable stay. Big, clean room, a little bit of a strange smell. Staff friendly. Disappointed that it cost to use the pool, did not see this on hotel details. Also stated that breakfast was included, but was quite prescriptive - 5 options and had to choose one. Would have preferred more flexibility. Lovely views. Room quiet and dark at night.

10

Rodger

Aug 9, 2025

·

Stayed 7 nights

Excellent breakfast and nice staff

8

Mary

Oct 13, 2025

·

Stayed 7 nights

The view was great, and the hotel was generally clean and friendly , breakfast was great with a lovely selection I asked for a room on the floor level with the ebntrance and bar etc because of my mobility problems, but I was given one down stairs, the constant using the stairs in and outside was painful and wearing, lots more f guests were not good with mobility so I think at least one grab rail in the showers would be advisable, I felt quite unsteady

8

Malcolm

Sep 7, 2025

·

Stayed 3 nights

A splendid looking building. The room I was in was overlooking the parking area. It had a view unless a tall vehicle parked in the space in front of the windows. A comfortable room but noisy. There didn't seem to be much sound insulation between rooms. I could hear phone conversations, music and rowdy children being entertained. The room did smell a little - not sure what it was but it smelled a little unpleasant. After the first day I no longer noticed it. If I stayed there again I would ask for a different room and hope it was better. The onsite restaurant food was quite good. I enjoyed the daily included breakfast. A small set of choices, though.

4

Julie

May 10, 2023

·

Stayed 2 nights

was very disappointed that the sauna is now a storage cupboard, the jacuzzi hasn't had water in it for 10 years, there is no gym. the very small pool was only available for use 2 hours a day - one hour in morning during breakfast time and one hour in evening. there was a charge as well, but when we advised our dissatisfaction there was no mention of being charged. no view in the room, just outlooks onto the road, in the room there was dirty towels, cups and spoons. location and staff were good, although obviously they were new and still learning the ropes. breakfast was ok, but I'm used to a lot more choice and there was not a piece of fruit to be seen. car park was always brimming full

10

Philip

Dec 7, 2025

·

Stayed 2 nights

Great location, very friendly staff, the room we had was massive with a living and dining area, the pub food and breakfast was lovely 👌

10

Kevin

Dec 13, 2025

·

Stayed 1 night

Very welcoming hotel, with clean rooms. Maybe a little dated, but very spacious and has everything you need and more. Great breakfast and a very good bar and menu. A great location also..

10

Neil

Jun 30, 2025

·

Stayed 1 night

The perfect location for Torquay beach and the Riviera Centre. Comfortable bed, friendly staff and a great breakfast - complete with sea view. Couldn't ask for more.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $106	21 $110	22 $110	23 $110	24 $146
25 $99	26 $126	27 $127	28 $141	29 $136	30 $152	31 $149

Su	Mo	Tu	We	Th	Fr	Sa
1 $127	2 $127	3 $123	4 $127	5 $127	6 $132	7 $137
8 $126	9 $130	10 $131	11 $127	12 $129	13 $127	14 $129
15 $129	16 $130	17 $127	18 $137	19 $129	20 $127	21 $127
22 $127	23 $127	24 $127	25 $127	26 $127	27 $127	28 $131
29 $127	30 $129

The Heritage Hotel

Prices for The Heritage Hotel

Monthly average prices

About this property

Location

Room options

Double Or Twin Room

Superior Double Room

Triple Room

Family Room

Deluxe Suite

Guest reviews of The Heritage Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Heritage Hotel

Prices for upcoming dates