Name: Holiday Inn Express & Suites Cross Lanes by IHG
Address: 410 New Goff Mountain Road, Cross Lanes, West Virginia, United States of America, Cross Lanes, West Virginia, US
Price range: US$97–US$210 per night
Rating: 8.33

What guests think

Across recent reviews, Holiday Inn Express & Suites Cross Lanes by IHG is praised for friendly, attentive staff and a consistently good hot breakfast, with a convenient location near the interstate, nearby restaurants, and the local casino.

Recurring drawbacks include periods of renovation that limited areas or closed the pool and gym, variable maintenance (door gaps, loose faucets, slow drains, worn or chilly pool), and occasional noise from hallways or groups. Cleanliness is generally solid but not perfect, with scattered reports of mildew, construction dust, housekeeping misses, and musty rooms. Overall, expect a comfortable, value-minded stopover with standout service and breakfast, alongside some variability in facilities and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed. The indoor pool is mentioned—some enjoyed it, while others found it chilly, strongly chlorinated, worn, or closed during renovations; gym closures and minor elevator/door issues were reported, and parking felt secure.

Related guest reviews

2

Christine

30 Sept 2025

·

Stayed 2 nights

I had a pretty bad reaction to the pool. I believe the pool may be contaminated or imbalanced. I had to go to the doctor due to this. Please check your pool levels for chlorine and bacteria issues at the address of: 410 New Goff Mountain Rd, Cross Lanes, WV 25313 Otherwise, the hotel had a great breakfast and the room was clean. That doesn't make up for the fact that I am still suffering from a pool reaction and had to go to the doctor.

10

Christina

1 Oct 2024

·

Stayed 1 night

The staff were friendly, The property was well-maintained. The building was clean and tastefully decorated. Our only complaint. Is that the wheelchair accessible bathroom on the main floor outside of The breakfast area and the main entrance claimed to be accessible, but did not have any bar to grab at the toilet so we could not get off the toilet without assistance.

6

Johnette

3 Feb 2024

·

Stayed 1 night

They are doing some heavy duty remodeling.,which is fine. However, some of the remodeling is right next to the elevator and it’s actually a tripping hazard in that area. Not good. Also the swimming pool needs remodeled badly. It has actual chunks missing from it. Breakfast was great though…

8

TRAVIS

10 Aug 2023

·

Stayed 1 night

The pool room’s chlorine smell was stronger than other similar hotels, and there was a floating band-aid in the empty pool. We didn’t swim in it as a result. Also, the pool’s bottom was quite marred and in need or repair.

10

Mark

29 Dec 2024

·

Stayed 1 night

Nice pool

8

Michael

18 Oct 2025

·

Stayed 1 night

Elevator door would not always shut the first time, made it feel unsafe. Bathroom faucet was loose Overall a nice hotel, clean and friendly service

10

Jaclyn

12 Oct 2025

·

Stayed 1 night

The staff member who checked us in was great. They also allowed us to park our uhaul in a safe area which we were extremely grateful for

10

Clarence

23 Nov 2025

·

Stayed 3 nights

Wonderful stay, would definitely stay here again. Got a phone call the day before arrival asking if they could do anything ahead to time to make our stay more enjoyable. Also received a phone call after check in to make sure room was acceptable. Breakfast was great! Above your standard hotel selection. Large selection (even had well cooked bacon one day!). Room was clean and bed was very comfortable. Did not use the pool, considered it but water temp felt very cold for a indoor pool. Decent location, was off the main road but felt safe! Overall great experience!

2

Brandon

26 Feb 2024

·

Stayed 2 nights

I called the hotel before booking to make sure the pool was open. No mention of renovations. My girlfriend’s kids had never been to a hotel and were super excited about the pool only to meet with disappointment the moment we got there. Pool and gym were closed. We only stayed 2 nights and no one cleaned our room. We didn’t have the dnd sign out, they just skipped us. Breakfast was better the second day than the first but overall that was average at best. All around bad stay.

10

Vanessa

23 Mar 2024

·

Stayed 1 night

Really friendly staff, renovations are lovely! Kids had a great time at the pool.

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Cleanliness

Most guests describe the property as very clean. Repeated exceptions mention mildew in bathrooms, construction dust, musty odors, hair or stains, ants, and isolated concerns about bedding or pests.

Related guest reviews

10

Steven

19 Jun 2024

·

Stayed 1 night

New, clean, lg rooms

10

Marvin

26 May 2025

·

Stayed 1 night

The staff were extremely friendly and the hotel was clean and well maintained.

10

Paul

22 Oct 2023

·

Stayed 1 night

Very nice property! Room was clean, staff was very friendly, breakfast was great! We will definitely be back!

6

Amy

25 Aug 2025

·

Stayed 2 nights

The staff was great. Breakfast was wonderful. The hotel room door would stick and had to be slammed to close. Then there was a 1-2” gap, where the hallway could be seen. The shower wall’s tile had black mildew in the grout, and the grout in the tile floor was dirty with white powder in spots. The biggest concern was the stress fractures in the toilet bowl. We were afraid it was going to break while being used. I would suggest better water pressure with the shower head and raising the shower head. It’s not high enough for anyone over 5’8. A nice hand-held might be better. The beds were hard, but clean. The toom was very clean. The a/c worked wonderfully and wasn’t loud and annoying. Unfortunately, I didn’t sleep well, because everytime someone had to slam their door, which I’m assuming would stick like ours did, I would wake up. I loved the design of the lobby and table area. One last thing, the 3rd floor hallway was stiflingly humid. It was horrible, but it smelled clean. It wasn’t the best Holiday Inn I’ve been to, but it wasn’t the worst either. I’d stay here again in a pinch.

4

Christopher

4 Apr 2024

·

Stayed 1 night

Property is under construction so limited on breakfast. Walls are paper thin could hear people outside talking at night and my neighbor getting what sounded like paper towels. Also was eaten by something in the bed which I still have swollen hot marks on my arms and legs.

10

Linda

21 Nov 2024

·

Stayed 1 night

Excellent breakfast and hotel very clean

6

Raymond W

31 Mar 2024

·

Stayed 1 night

Location off the expressway was convenient. Property currently being remodeled/updated. I was not confident that the duvet had been washed as it had a brown spot on it (blood stain?) sheets were crumpled looking and hair in the bathtub.

2

Johnny

9 Apr 2024

·

Stayed 3 nights

ants commode would not work noisy

10

Anna

4 Oct 2025

·

Stayed 1 night

Breakfast was excellent! Very fresh and tasty! Hotel very clean.

4

Shannon

9 Jun 2025

·

Stayed 1 night

Our room had tons of mold along the tub, shattered bathroom mirror, dust that I could write my name in and the air conditioner was broken.

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Rooms

Rooms are generally comfortable and sometimes spacious, with modern touches in parts of the hotel. Some guests reported aging or inconsistent upkeep (door gaps, noisy or dated AC, sagging mattresses, limited TV features, low water pressure or high sinks) and hallway noise.

Related guest reviews

10

Steven

19 Jun 2024

·

Stayed 1 night

New, clean, lg rooms

6

Jennifer

30 Mar 2024

·

Stayed 1 night

First floor by front desk is way too loud. Guest are very inconsiderate and loud in the hallways . 3rd floor was much quieter and nicer.

10

Janelle

18 Jun 2024

·

Stayed 1 night

Nice hotel! It was modern and updated

6

Mrs. Silvia

4 Dec 2024

·

Stayed 4 nights

It was alright. Overall needa a remodel..stuff getting older. Ac noisy and filter dirty.

6

Kari

3 Mar 2025

·

Stayed 1 night

The lady at the front desk when we arrived was amazing. Our child had thrown up in his car seat right before arriving and she grabbed us some trash bags without us even asking (and gave us more later for the dirty clothes without us even having to ask!) - she was so helpful! But… when we got to the room there was a gap SO wide in our door from the latch to the floor that my iPhone fit through it. So large our child’s hand could fit through it. You could see right out the door like it wasn’t shut (but it was). Again, the lady was so helpful and immediately moved us to a new room. The new room door also had a gap but was smaller and only toward the bottom. We noticed that most of the doors on our floor had large gaps. The breakfast had lots of options and the lady working that was so friendly and doing a great job keeping things stocked, etc. Overall the staff was great, but that’s the only thing about the hotel that we liked. Doors and beds were creaky, our window shade was broken so we couldn’t open or close it. The elevators were dirty. Other than the staff, I really can’t figure out how this hotel has such a high rating.

10

Stefan

1 Sept 2025

·

Stayed 1 night

Very nice and spacious rooms. Very clean and very good beds, the breakfast was phenomenal and very friendly staff. Highly recommend!!

8

Raymond

20 Sept 2025

·

Stayed 1 night

Linzy at the front desk was courteous and friendly. The room was clean just a few observations: mattress very saggy on the edges, vessel sink adds too much height - very difficult to wash up, brush teeth for those of us who are vertically challenged and lastly tub drained very slowly. Overall would stay here again.

8

Kelsey

2 Jun 2025

·

Stayed 3 nights

The interior of the property was good. The bathrooms need more towel racks since you only do housekeeping every 2 days. The sinks are too high for short individuals or children. The staff was great, friendly and helpful. The hallway noise was loud. Need a way for the doors to close softly. Also, voices carried through the walls of the rooms next door.

6

Chris

28 Jun 2023

·

Stayed 1 night

Hotel was ok for a night stay. The bed we had was really uncomfortable. The breakfast offering was nice.

6

Marty

27 Oct 2024

·

Stayed 2 nights

The Motel does not have Smart TV’s in the rooms which limit your viewing experience and the capabilities for streaming and mirroring sports & movies from smartphones and or tablets. Also the bathrooms are not equipped with proper exhaust ventilation.

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Service

Service stands out as friendly, attentive, and accommodating, with smooth check-ins and helpful follow-ups. A few issues occurred, including room or booking mix-ups, a reimbursement dispute, and occasional attitude concerns.

Related guest reviews

10

Jessica

9 Dec 2024

·

Stayed 1 night

The check in was super easy and the girl at the desk was super friendly. We were well pleased with the room and slept well! The breakfast was amazing and the staff was, again, very friendly. We will be using this hotel again for future visits to Cross Lanes!

10

Daniel

30 Sept 2023

·

Stayed 1 night

This was our second time staying at this property and bhad a wonderful experience. Emily checked us in the first time and also this stay and as usual she was excellent and very pleasant to deal with . She is definitely a great asset to your company.

10

Craig

14 May 2024

·

Stayed 1 night

Front desk especially kind, complete, helpful and friendly

10

Elizabeth

25 May 2025

·

Stayed 2 nights

Was having trouble with our payment method but the manager on duty was amazing and so patient with us while we tried to figure things out.

10

Beth

13 Mar 2025

·

Stayed 1 night

The check in receptionist was outstanding! Very professional and helpful. She deserves a raise!

2

Ben

21 Sept 2024

·

Stayed 1 night

In room fire alarm went off at 2AM, phoned staff, they told me it was the alarm clock as they were not alerted by system. It went off 2 d additional times thereafter. Phoned front desk again and was eventually offered another room. When getting new key with family at front desk was basically told in so many words that it wasn’t the in-room fire alarm despite my 2 daughters validating the story. Moved family over to new room, finally able to get some sleep. Spoke to someone the next day over phone about some sort of reimbursement, which was never honored. I would never recommend this hotel to anyone.

10

Julia

21 Nov 2025

·

Stayed 3 nights

Staff goes above and beyond to provide comfort, cleanliness, and even thinks of the little things to make the stay more convenient.

10

Nakeisha

10 Jul 2025

·

Stayed 1 night

The staff were friendly and very helpful. Their attitude went a long way in making us feel comfortable

10

George

27 Nov 2025

·

Stayed 1 night

Stayed only for a night while passing through WV. Clean rooms, friendly staff and great breakfast.

8

Jennifer

16 Feb 2025

·

Stayed 1 night

I was very upset we checked in and I paid for king handicap accessible suite they didn’t have and tried to put us on a 2 beds room and that’s not Greta for a couples night away my booking with hotels.com clearly showed what I booked she said they don’t even have those rooms anymore so you guys messed up

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Location

Convenient access to the interstate, restaurants, and the nearby casino. Some found it set back and a little hard to find or in an industrial-feeling area, with occasional noise from nearby businesses.

Related guest reviews

10

Chuck

26 Sept 2025

·

Stayed 1 night

Very nice property, clean well maintained. It is a bit remote and it was a little difficult to locate. If possible, since it sets well off the main road, a sign at the property driveway entrance would be a significant help for all new guest to more easily find the property.

10

John

5 Jul 2023

·

Stayed 1 night

Great location. Close to restaurants and casino

8

Sandy

19 Mar 2023

·

Stayed 1 night

Easy access to interstate.

10

Rebecca

16 Jun 2025

·

Stayed 1 night

Very clean, comfortable beds, convenient to restaurants

8

Nora

28 May 2025

·

Stayed 1 night

Convenient to expressway

10

John

12 Nov 2024

·

Stayed 1 night

Easy access from highway, clean and neat, lots of dining options nearby.

10

Brenda

20 Oct 2024

·

Stayed 1 night

Very nice hotel, staff were friendly, beds were comfy, a little noisy behind the hotel at a rental truck company. Otherwise great.

10

Daniel

23 Oct 2024

·

Stayed 1 night

As a woman traveling alone I felt like this property was so far back in the corner it was a bit unsettling. There was not a good open area in front for parking, I had to park in back by a dumpster. It was a little scary.

8

Sue

17 Jul 2025

·

Stayed 1 night

Our room was fine - glad for a fridge and microwave, clean, and the beds were fairly comfortable. We enjoyed the drinks station and the breakfast was above average. The motel was surrounded by industry.

10

Jamie

26 Nov 2024

·

Stayed 1 night

Quick and easy off/on from highway. Check in was smooth, multiple restaurant options nearby, comfortable room with no noise heard. Great breakfast.

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Dining

Breakfast is widely praised for quality, freshness, and variety, and staff keep it well stocked; during renovations it was occasionally relocated. Some guests found items average or inconsistent on certain days.

Related guest reviews

10

Carol

23 Apr 2024

·

Stayed 1 night

It was good over all. The breakfast was not wonderful. Bagels were hard and seemed old, couldn't get it apart so just threw it away.

10

Alana

23 Sept 2024

·

Stayed 1 night

Breakfast was delicious!! Lots of options and very attentive staff.

10

McKenna

1 Sept 2025

·

Stayed 1 night

Check-in was very fast and pleasant. The room was clean and comfortable. I’m an early riser, so I was happy that breakfast was served at 6:00 AM, and it was very plentiful - lots of variety. When I checked out, I was offered complimentary bottled water for the road. Perfect! If I’m ever in the area again, I will definitely stay here.

10

Rachel

12 Nov 2025

·

Stayed 1 night

Great breakfast, friendly staff, clean comfortable and quiet room.

10

Debra

21 Feb 2024

·

Stayed 1 night

Construction in lobby so breakfast served in meeting room, was very good. Construction ended at 8 pm. Staff very nice and accommodating! Would stay again!

10

Clarence

23 Nov 2025

·

Stayed 3 nights

Wonderful stay, would definitely stay here again. Got a phone call the day before arrival asking if they could do anything ahead to time to make our stay more enjoyable. Also received a phone call after check in to make sure room was acceptable. Breakfast was great! Above your standard hotel selection. Large selection (even had well cooked bacon one day!). Room was clean and bed was very comfortable. Did not use the pool, considered it but water temp felt very cold for a indoor pool. Decent location, was off the main road but felt safe! Overall great experience!

8

Sue

17 Jul 2025

·

Stayed 1 night

Our room was fine - glad for a fridge and microwave, clean, and the beds were fairly comfortable. We enjoyed the drinks station and the breakfast was above average. The motel was surrounded by industry.

10

George

27 Nov 2025

·

Stayed 1 night

Stayed only for a night while passing through WV. Clean rooms, friendly staff and great breakfast.

10

Anna

4 Oct 2025

·

Stayed 1 night

Breakfast was excellent! Very fresh and tasty! Hotel very clean.

6

Bill

5 Sept 2023

·

Stayed 2 nights

Breakfast was great the 1st morning not so much the second

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$118
February	US$116
March	US$145
April	US$141
May	US$137
June	US$144
July	US$142
August	US$142
September	US$131
October	US$127
November	US$111
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $210	17 $196	18 $196	19 $196
20 $122	21 $154	22 $152	23 $160	24 $183	25 $155	26
27 $107	28 $141	29 $157	30 $158

Su	Mo	Tu	We	Th	Fr	Sa
				1 $175	2 $210	3 $175
4 $121	5 $148	6 $177	7 $168	8 $175	9 $176	10 $182
11 $123	12 $162	13 $167	14 $200	15 $147	16 $200	17 $175
18 $107	19 $147	20 $108	21	22 $97	23 $131	24 $124
25 $99	26 $131	27	28	29 $104	30	31 $129

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Cross Lanes by IHG

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Prices for upcoming dates