The Kelly Birmingham, Tapestry Collection By Hilton

There is a great running trail nearby, but the hotel is located near the bus/train terminal which attracts a lot of homeless people. I was advised not to park my car there because of the risk of being broken. The staff was great, building is little old and can use some upgrades. Didn’t like that the only ice machine was in the basement, and that only one of the three elevators went to the basement.

I had high hopes for this spot when I booked it. However, the hotel has no parking, except for very expensive Valet and a parking garage a block away. I arrived in a rainstorm so I wasn't going to walk a block in the rain. The valet guys were super nice, but a hassle that there wasn't any parking close. The kitchen staff didn't show up in the morning. So there was no breakfast. The desk staff did say that they would cover breakfast costs if I went to a sister hotel a few blocks away. I wasn't real interested in getting dressed to go 3 or 4 blocks for breakfast, just to come back and get all of my stuff ready. So that was a big disappointment. The guym was okay. It didn't have a "multi-machine" but had a lot of dumbells and cardio equipment. The room and bathroom were nice, just wasn't as happy as I thought I would be with the rest of it.

Did not realize that it was valet parking only.

From the moment I pulled up everyone was so nice and accommodating. The only thing is there is no parking except valet, but it is not very expensive. It just would have been nice to know.

Bartender at the bar was great but there wasn’t enough staff in the restaurant area. I feel like the pictures make the place look much nicer than in person.

Great super clean hotel. The only weird thing is that the only ice maker is in the basement and only 1 elevator goes there. So you have to go to the lobby and wait for that one elevator.

Great property. Paying for parking is terrible.

Decent stay, food wasn’t the best, the window in the room sounded like it was open although it wasn’t - the elevators seemed like they needed maintenance they were slow and I had to push the open door button whenever I got to my floor (12).. the gym wasn’t accessible looked as tho it were still being worked on .. the aesthetics of the lobby is what got me to book but it wasn’t the best.. it was decent

Beautiful property that was once an insurance office. The marble in the hallwayswas stunning. The only thing missing from the room was a refrigerator and it was very expensive to park.

Bar was closed in hotel

Absolutely LOVED this property. It was safe, clean, and the staff was perfection! So friendly and helpful.

The staff were great. The air conditioning in room 1206 was not good. It was either freezing or muggy within one degree. My daughters room - 1007 actually had mold on the curtains

Everything was top notch EXCEPT they have some sort of moisture issue. We came back to the room and all clothes left out, bedding, curtains, everything fabric was WET! It must’ve been 95% humidity in the room. If you like sleeping on a damp mattress with wet blankets and sheets for $250/night, this is the place for you.

The room was in terrible condition and the bathroom was dirty. The AC only ran at full blast so everything in the room was slightly wet from the flash cooling and warming. Not a single staff member is in a uniform or wearing a name badge.

Staff was wonderful, rooms were very clean, really enjoyed my stay!

The Kelly is a beautiful hotel. Conveniently located in the heart of Birmingham. We arrived on a Sunday and the hotel restaurant/bar was closed so had to look for food elsewhere, but that wasn't so bad, What was bad, was the smell of cigarette smoke coming through the air vents. Our room on the 13th floor would be filled with the smell of cigarettes every time the AC unit would kick on. Again this is a beautiful property, but I was left a little disappointed in the overall cleanliness.

The service was great. Front desk and bartender on 6/6/25 by the names of Ms. Althea and Ms. TK were great. However, the room and cleanness of the room left a lot to be desired. I am very unhappy with this hotel. It definitely needs to be remodeled in the rooms. The carpet is very worn, the bed had an immense amount of other people's hair within the sheets, on top of the sheets. Semen stains looked to be on the carpet and sheets. The paint was chipping around the windows were they needed to be resealed/recacked. Paint was chipping on the bathroom door.

Had to wait an hour for the room along with 5 other groups. Made us get ready in the lobby bathroom. Rooms are nasty

Very unique and beautiful hotel in the area. The staff was great and very nice! The parking is expensive. If you can’t find street parking (which will most likely be the case) you’ll have to valet. It was $48 I think. The property could’ve been cleaner as far as the floors in front of elevators, and the crevices and corners in the room weren’t the cleanest. I’d stay here again though.

We were underwhelmed with hotel cleanliness. Dirty grout, hair in the shower.

Incredible street noise. Impossible to sleep. Sounded like we were on a drag strip.

Staff were very nice and helpful, hotel lobby and rooms smelled of perfume…. We were told we had to take the last room left which did not have a window and felt much like a closet. Not close to the images on booking site. Not worth the money we spent. Convenient location and nice staff were the upsides.

The place is great. Love the decor and location. The only thing terrible is the outside noise in the middle of the night; like you are next to a drag strip.

The hotel and room were very nice with the exception of very low water pressure in the shower.

Shower has very little pressure and it was a huge shower.

Doesn’t have a microwave or refrigerator inside the suite but everything else was amazing and the location great.

The lighting in the rooms were quite dim. I like to be able to see things and what I am doing. Overall, this property wasn’t worth $164 per night.

It's very nice, but small room and no refrigerator. I don't know if I would return, also the surrounding area was great.

We had a wonderful stay. The staff was friendly and went out of their way to help us! It was clean, modern, and the beds were comfortable!

I would avoid any rooms in the older part of the building facing 1st ave. The noise from the traffic is excessive as there isnt glazing on windows. We requested a change of room...even a lesser room than the king studio we had booked....and the hotel had plenty of available rooms, but the inexperienced check-in staff said "the room has already been assigned and they cannot change anything". I asked for the manager and was told there wasnt a manager on duty. The only solution offered was that I pay for a second room ! which i refused to do. We accepted the situation and put blankets against the windows to reduce the traffic noise. When we checked out 2 days later the agent asked if we had enjoyed our stay, I explained what had happened. She apologised and said that the check-in staff should have arranged another room and she would arrange for training for them. Unfortunately, thats all too late for me ! and a poor reflection on Hilton. Be careful if you stay at the Kelly ! I should also mention that i contacted Hotels.com, but the virtual agent was USELESS and when i finally made it to a live agent they tried but couldnt get through to the hotel (so they told me) and therefore couldn't offer any help.

Friendly staff goes above and beyond to help you enjoy your stay. Property needs a little TLC, especially the rooms. Nice bar and restaurant though.

tyra was very incredibly helpful for late check in and getting the car early morning.

Benjamin was incredible!!! Beautiful hotel, also the concierge team was incredible.

Had a problem at check in! Not from the hotel but from hotels.com .. I booked two rooms and we checked in they showed only 1 room was booked even though my email confirmation shows 2 rooms booked and paid for .. the young man behind the counter called and straightened the issue out and got us in our rooms! Staff was very customer service oriented!

Staff were very friendly and helpful from front desk to valet to bar - thank you for your outstanding service! Large, spacious bathroom, bed was comfortable. Restaurant area was a little dated - limited menu. Lovely service, though! Valet was very responsive/fast to get my vehicle - especially at 3 AM!

There was no one at the desk when we arrived Friday night. Valet and bar tender both tried to find her but couldn’t we had to just stand there with our luggage and wait over 15 mins just to get checked in. On Sunday thousands of people were in town to attend the Matt Riffe concert and we went to the bar and the bartender said “No you can’t get a drink I’m cleaning today” She closed the bar on probably one of the busiest days this summer to clean? After the concert we needed our car key from the valet, again no one was at the desk no one was at the valet station… again we waited 15 minutes just to find someone to get us our car key and she was sitting in the bar area the whole time?

The property was close to the event we were going to, and some of the staff was great. But upon arrival around 430 our room was not ready, even though it was well after checkin and we had booked weeks prior. We had to sit in the lobby for about an hour for our room. This left little time to get in the room and dressed for our event.

I enjoyed the stay and most importantly the original room I had the tv did not work and with me traveling with a small child to be without a tv would have been miserable. The manager moved us to another room as the hotel was fully booked and he gave us the last room. That meant a great deal to us and that’s going above and beyond by making our trip that much enjoyable!!!!

I got to the property 3 hours early to see if I can get an early check in, and they took my name and number and said they will call if they had something available. No one ever called or texted. It was an hour before check in so I went back in and they said they had some rooms available, but I guess they weren't going to call to tell me. The room was clean, but lighting was so dim. As soon I got to the room, I took a shower, and there was no hot water. It wasn't ice cold, but nowhere near warm. I called to let them know, and they was supposed to send someone. After no one came within an hour I went about my day. When I came back I let the front desk know about the NO hot water. Someone came to feel the water, and said give it 30 minutes. I waited an hour, and no hot water. The next day I was checking out, and still no hot water. Since I booked through a 3rd party they couldn't refund me partial of my money, but would give me Hilton points, and I have yet to see those as well. Valet was $48 dollars a day. We still had to wait a while to get the car, so it's probably better just to park your car yourself on the street, and save some money.

AVOID AT ALL COSTS! We booked/paid for this property and called to confirm our late checkin, but when we arrived at 1 am they had sold all their rooms and were extremely rude to us. They didn’t note our late arrival and did nothing to help. Another couple came in right behind us and had the same thing happen. Terribly managed. Find another place to stay.

Excellent staff, great location, clean comfortable room

What a beautifully preserved building yet with very modern amenities - love that I could walk to almost all great restaurants what a gym of hotel in the heart of Birmingham!!

Beautiful hotel! Nice beds, hot showers, quiet (even though the train was nearby), and friendly staff. The made-to-order breakfast was convenient every morning and the food was great. I picked this hotel over the larger convention hotels and had a nice, safe walk to the convention center. I will definitely stay here again.

Central location is good. Beds are comfortable.

Close to great restaurants! Fabulous staff!!!

The building is in a really good part of downtown with shopping and restaurants in walking distance

Great location!

Great location and the staff was super friendly. Would definitely stay again!

Valet parking was seamless. Check in was easy and hotel was A+. Walking distances to bars and restaurants.

The rooms at the Westin were very overpriced this weekend so I decided to try the Kelly. My room was very nice, the staff were great, there were a lot of food options within walking distance and an uber to the Civics Center was just $4.

Friendly staff goes above and beyond to help you enjoy your stay. Property needs a little TLC, especially the rooms. Nice bar and restaurant though.

I only had an overnight stay, but I was very pleased. The staff was friendly and the breakfast was delicious. I’ll definitely be back.

My room was clean and comfortable. I was a little disappointed the restaurant closed early on Saturday night. But overall I had a very nice stay

Excellent stay! Highly friendly staff! The door men/valets were very sweet and helpful. Lauren the bartender was the absolute best! My sister and I visited with her for hours. She is a true gem! The chef even came out and gave us some little cheesecakes that he was working on to get our feedback… I’d definitely recommend this property based on the staff alone!

Building was well kept and neat. Service was excellent. Breakfast was served quickly and was delicious. Staff was professional and attentive. I would definitely stay here again.

Showed up without a reservation on Christmas Eve. No problem! Nice bar, good restaurant. Great spot in downtown Birmingham. We will go back!

Staff was great. Check-in easy. The only negative thing that I can say is that the Kitchen staff did not show up on 3/2/24 or 3/03/24. So dinner or breakfast. wE HAD TO ORDER OUT.

Let's starts with the basics. I booked this hotel for ONE reason. It has a full restaurant for breakfast, lunch and dinner and was close to a local event I had to attend at 8. It SEEMED like the perfect location for my stay and needs. So I check in Saturday around 2pm. Upon check in we're told that the restaurant would be opening at 5pm. We took us a nap, woke up at 6pm to go down to the restaurant for dinner, JUST TO BE TOLD THE RESTAURANT WON'T BE OPENING TONIGHT ONLY THE BAR WITH NO FOOD. So we try to hurry and walk to a local food establishment and found HELEN'S restaurant at 7pm. Had to spend $200 on a dinner we never should have had to search for. Cut ran us late for our event so I had to get everything prepared as a Togo order. Just to get to the event and have to throw it away. Next morning, Sunday. We go down for breakfast YEY AGAIN THE KITCHEN IS CLOSED AND IT'S CARRY OUT ONLY THIS TIME. We waited for 48 minutes to make a to go order and finally said forget it enough is enough and went and packed out stuff. Mind you, the walls in this place are paper thin, we were in the ELEVENTH floor and could still hear every sound alllll the way down on the ground OUTSIDE because the hotel was letting people liter and drink up front by the doors. Music blaring all night long. People knocking on our door not even 5 minutes after we arrived. I WOULD HAVE RATHER STAYED IN A RUN DOWN HOTEL THEN EVER STAY HERE AGAIN .

Great location and room. Beautiful city view. Breakfast at the restaurant was really good. Service at the bar was great. Highly recommended and will definitely stay again.

Nice room. Not great shower water pressure or temperature. Some of the front desk staff was very nice. Others had an attitude. Valets were incredible. Limited menu at the kitchen but good food.