The one good thing about the property is its location. Loved walking out to the street than walking in to the apartment Gonzalo is a guy with micro aggression issues. He should not be in any customer service jobs. He was rude even before meeting us because our train was late. One of the night we had an unexpected lock on one of the doors ( there are 3 keys and 3 doors to enter), and we had no clue about this 4th door Inbetween. I messaged and called the care taker guy, Gonzalo with no reply ever. My daughter took a picture of the lock with the phone holding the other side and figured how to.unlock it. Otherwise we would have been without a place to stay that night. The facility is very old (cant do anything about that i know) and had a smell that prevails. I'm glad i stayed at other places before coming here and know Italians are nice too. There was house keeping on the first day and he left the door of our apartment open with our things inside. The 2nd day house keeping did not give new towels. We checked out a night early. Still no communication from Gonzalo. The breakfast is arranged at a nearby cafe, you get 1 croissant, 1 coffee and 1 orange juice.
The one good thing about the property is its location. Loved walking out to the street than walking in to the apartment Gonzalo is a guy with micro aggression issues. He should not be in any customer service jobs. He was rude even before meeting us because our train was late. One of the night we had an unexpected lock on one of the doors ( there are 3 keys and 3 doors to enter), and we had no clue about this 4th door Inbetween. I messaged and called the care taker guy, Gonzalo with no reply ever. My daughter took a picture of the lock with the phone holding the other side and figured how to.unlock it. Otherwise we would have been without a place to stay that night. The facility is very old (cant do anything about that i know) and had a smell that prevails. I'm glad i stayed at other places before coming here and know Italians are nice too. There was house keeping on the first day and he left the door of our apartment open with our things inside. The 2nd day house keeping did not give new towels. We checked out a night early. Still no communication from Gonzalo. The breakfast is arranged at a nearby cafe, you get 1 croissant, 1 coffee and 1 orange juice.