Name: Courtyard by Marriott Times Square West
Address: 307 West 37th Street, Garment District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$236–US$1,231 per night
Rating: 8.5

What guests think

At Courtyard by Marriott Times Square West, travelers consistently praise the friendly staff, modern, clean rooms, and central, walkable location near Times Square and Penn Station, while noting compact room sizes and a gritty street scene outside.

Guests often highlight strong security measures and surprisingly quiet rooms despite the busy area. Service stands out as friendly and accommodating, with early check-ins and bag storage, though some experienced delayed room readiness or missed housekeeping. On-site dining is handy but limited in hours, and there is no on-site parking; nearby garages can be costly. Overall, expect a well-run base for exploring Midtown with compact rooms and an urban streetscape.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site bistro/Starbucks is convenient for breakfast and coffee, but hours can be limited and breakfast is not included. There is no on-site parking (nearby garages are costly); the gym is well regarded, security uses key access, and elevator speeds vary.

Related guest reviews

10

JOHN

30 Mar 2025

·

Stayed 1 night

Close walks to Broadway and tons of restaurants. The fastest 3 elevators in NYC! We never waited more than 20 seconds for an elevator (versus the usual 5-10 minute wait in other hotels).

8

Eugene

2 Sept 2024

·

Stayed 6 nights

It’s a short walk to Broadway Theaters. Rooms are spacious. Bed is comfortable but pillow was flat (not enough support). Easy check in and check out. I really like the mobile key. The surrounding area (streets) was filthy. I unfortunately got stuck in the elevator. The staff was able to get me out ofvthe elevator in about 20-25 mins. I was shaken by the incident. The manager did apologize to me for the incident and gave me free breakfast coupons for the rest of my stay. Breakfast option is limited.

10

Guilherme

25 May 2025

·

Stayed 7 nights

The hotel is very good, second time staying here. Location is very convenient, walking distance from the main touristic spots of the city, restaurants, Port Authority and subway stations. The gym is very good. The rooms are very confortable but not so big.

10

Elizabeth

8 Jul 2025

·

Stayed 5 nights

Great service, attentive staff, Starbucks on property. The room was clean. Convenient location.

10

Jeanine

19 Jul 2025

·

Stayed 1 night

Hotel was on the PERFECT location for my stay. Able to walk downtown and uptown as hotel was centrally located. Staff was super friendly and attentive. Room was clean, bed was comfortable. Loved the fact that it had a place downstairs to grab snack and coffee. Amazing gym and even had a laundry room for guests to use. Highly recommend. The only downside was that as evening came around area was surrounded by some sketchy people…however there was security and you were not able to access elevator without room key. That made things feel safer.

10

Autumn

27 Jul 2025

·

Stayed 1 night

Overall a great experience. We arrived at 4:50 (checkin is at 4pm) and our room wasnt ready. Slightly annoying but they were quick to help us check our bags while we went for dinner. The room was surprisingly quiet and very clean. Staff was friendly and helpful. The only downside is parking. No onsite. They recommend a parking garage, but no discount. So overnight parking was $70, which is rough. Still, really great experience and would absolutely stay again.

10

Keontay

22 Jul 2025

·

Stayed 3 nights

My boyfriend and I stayed here for a long weekend and it was great! Staff was very helpful & the security measures made us feel very safe (key card at night to get into building). Everything was very clean & their restaurant is great. This location is only 2 blocks away from 34th & Penn station which was very helpful!

8

Crystal

8 Jun 2025

·

Stayed 3 nights

The hotel and staff were great. The only reason that I gave the rating I did was bc they do not offer valet or contract (discount) with the parking garage a few buildings down.

4

Vanessa

31 Jul 2025

·

Stayed 4 nights

Cafe was closed most of our stay

10

Patricia

18 Aug 2025

·

Stayed 2 nights

We liked staying at this property. Very convenient to train station and Times Square - walkable. Staff very friendly and knowledgeable. Room very modern, clean, with walk-in shower. Offered dining and a bar (we did not use); offered use of dining space for hotel guests to sit (and eat their own food); Safety key card entry after 11pm; Safety in surrounding neighborhood (Remember, you're visiting a big city - always be aware!)

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Cleanliness

Reviews consistently describe very clean rooms and common areas. Some guests reported missed housekeeping or supplies and a few isolated issues such as cloudy water or a pest sighting.

Related guest reviews

10

Charae

21 Jul 2025

·

Stayed 2 nights

Everybody was so nice hallways and rooms was very clean and everything is so secure even with the elevators….

10

Mariah

30 Mar 2025

·

Stayed 1 night

Very Clean !!!!! Absolutely recommend !

6

Albert

20 Aug 2025

·

Stayed 2 nights

During my stay they never came to clean my room, waste paper baskets overflowing, did not change sheets or towels and then the front desk accused me that I must of requested housekeeping not clean my room. I was there for 3 days.

10

Kazi

7 Jul 2025

·

Stayed 2 nights

Staffs are very friendly. Room is clean. We stayed two nights. However, nobody cleaned our room after first night. That was unexpected.

2

Jacinta

21 Jun 2025

·

Stayed 5 nights

There was a health issue with the water in the hotel as it was so white and cloudy, it wasn’t safe to drink. When we shared this with the hotel staff, they said they are aware of the health issue, but that they couldn’t give us any clean water to drink or clean our teeth, and instead we should wait for the free ice they supply to melt. This is very poor service, so be aware and bring your own water. The location is good in that it’s close to Times Square but still far enough away to not have as much noise. The rooms are quite small compared to others across the country but it seems most hotel rooms are small in New York.

10

Elizabeth

22 Mar 2025

·

Stayed 1 night

The front desk associates were welcoming and helpful. The hotel was exceptionally clean. Perfect stay.

10

Chad

25 Nov 2024

·

Stayed 4 nights

Our room was spotless and very quiet. Didn't even know that other guests were there. Walking everywhere from the hotel was not bad at all.

10

Carly

29 Aug 2025

·

Stayed 7 nights

We had a wonderful stay at the Courtyard Manhattan Times Square West! The hotel was very modern, spotless, and had a warm, welcoming atmosphere from the moment we arrived. Katherine Garcia checked us in and was absolutely fantastic – quick, friendly, and very informative, which made the process smooth and stress-free. Crystal was always cheerful and welcoming whenever we passed through the lobby, which made us feel right at home. A special mention also goes to Aaron Whitening, the bell attendant, who greeted us with a warm smile every day. He went above and beyond by helping us store our bags and even arranging our car service to the airport. Overall, the service, cleanliness, and hospitality were outstanding. We felt truly cared for during our stay. I would highly recommend this hotel to anyone visiting New York City – it’s a perfect choice!

10

Fernando

25 Oct 2025

·

Stayed 2 nights

Very clean staff was amazing and room was super quiet

6

Josef

12 Nov 2024

·

Stayed 1 night

We found a piece of broken glass on the floor In the room by kicking it, thank God we didn’t step on it and when we were doing a room check to make sure we had everything we found dirty tissues under the nightstand

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Rooms

Rooms are modern and often quiet with comfortable beds, but many are compact with limited storage and views that vary. A few guests noted street noise, thin walls, or occasional AC/hot water problems.

Related guest reviews

10

Brittany

17 Aug 2025

·

Stayed 1 night

Would stay again...air conditioning is lacking but it worked.

8

Erin

6 Nov 2024

·

Stayed 3 nights

Staff and manager Aaron were fantastic. Our only complaint was lack of hot water for showers - it was warm but not hot. Everything else was fantastic!

10

SYLVAIN

20 Sept 2025

·

Stayed 6 nights

Great localisation, very clean room, comfortable beds , and well noise isolation from outside. Recommended!

10

William

9 Nov 2025

·

Stayed 1 night

Modern new rooms, early check-in, quiet, very helpful and friendly staff.

10

Alexandru

19 Aug 2024

·

Stayed 4 nights

The room is a decent size for NYC. What i liked about the room was its cleanliness. The room looked updated and clean, we were on the 21st floor and it was very quiet. The staff were very professional, helpful and friendly. I was very happy with our experience. It is a family friendly hotel and can't stress enough on how clean the room was and also the hotel. The location is good, but outside the hotel there are a lot of homeless and druggies, just have to be extra careful at night besides that I can only say positive things about our stay as a family of 3. .

10

Mathew

29 Jul 2025

·

Stayed 1 night

Fantastic views and very comfortable for a very good price.

10

Paul

2 Mar 2025

·

Stayed 3 nights

Very good sized room for New York City and well located. The usual Marriot comfy beds, too. Only small downside is the thin walls but then the guy in the next room was very loud and I now know his life history.

10

Jenn

4 Sept 2025

·

Stayed 3 nights

Small room with a terrible view on the 18th floor, but that is what i reserved. I didn’t opt for the city view, which i will next time. King size bed. The room in general was smaller than what im used to. Big bathroom, big shower. Very clean - no complaints at all there. Everyone we encountered was nice. We would definitely stay here again.

6

Matthew

25 May 2025

·

Stayed 4 nights

Area was very noisy, room was small

8

Shuhei

11 Jun 2025

·

Stayed 3 nights

noise from street, room was very small.

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Service

Service is widely praised as friendly and helpful, with early check-ins, luggage storage, and assistance with transport or recommendations. A minority reported delays with rooms being ready, housekeeping requests, or incidental holds.

Related guest reviews

10

Sarah

22 Jul 2025

·

Stayed 2 nights

Close to subways, hotel was great! Staff was remarkable! Very friendly and helpful! Luggage storage was very easy and convenient, especially since our flight arrived hours before check in! My only suggestion would be to add a shuttle to and from airports!

10

Craig

3 Apr 2025

·

Stayed 2 nights

Wonderful stay at this property… EXCELLENT customer service with friendly, helpful front desk personnel. In particular Katherine Garcia went out of her way to assist us upon arrival and arrange for early check in and Crystal arranged transportation for us upon checkout to get to the airport! We will definitely be back! Keep the good work!

10

Karen

21 May 2025

·

Stayed 2 nights

As always, this location is perfect. You can walk to so many places and there’s a subway stop nearby. Super close to Penn Station and MSG. Staff is top-notch, especially Angel at the front desk. He was wonderful, funny, personable, and helpful. Will be back very soon thank you

4

Christopher

20 Jul 2025

·

Stayed 1 night

Check in was at 4. Our rooms were not available for several hours later. We had to leave for dinner and a show before the rooms were ready. We checked in after the show around 10:30 PM.

10

Elizabeth

8 Jul 2025

·

Stayed 5 nights

Great service, attentive staff, Starbucks on property. The room was clean. Convenient location.

10

Carly

29 Aug 2025

·

Stayed 7 nights

We had a wonderful stay at the Courtyard Manhattan Times Square West! The hotel was very modern, spotless, and had a warm, welcoming atmosphere from the moment we arrived. Katherine Garcia checked us in and was absolutely fantastic – quick, friendly, and very informative, which made the process smooth and stress-free. Crystal was always cheerful and welcoming whenever we passed through the lobby, which made us feel right at home. A special mention also goes to Aaron Whitening, the bell attendant, who greeted us with a warm smile every day. He went above and beyond by helping us store our bags and even arranging our car service to the airport. Overall, the service, cleanliness, and hospitality were outstanding. We felt truly cared for during our stay. I would highly recommend this hotel to anyone visiting New York City – it’s a perfect choice!

10

Keisha

28 Jan 2025

·

Stayed 2 nights

This was my second time staying at this hotel with my best friend for our girls trips. The staff is extremely friendly. Krystal at the front desk always takes good care of us. There was another young lady at the front desk with Krystal when I checked out today, but I don't remember her name. Aaron the bellhop is pleasant and helpful. Katherine at the front desk helped us with dining options. We ended up at Cuban Shack in Brooklyn. Everything is within walking distance of this property as it is a central location. It will remain our go-to property whenever we visit. See yall Labor Day weekend:)

10

Autumn

27 Jul 2025

·

Stayed 1 night

Overall a great experience. We arrived at 4:50 (checkin is at 4pm) and our room wasnt ready. Slightly annoying but they were quick to help us check our bags while we went for dinner. The room was surprisingly quiet and very clean. Staff was friendly and helpful. The only downside is parking. No onsite. They recommend a parking garage, but no discount. So overnight parking was $70, which is rough. Still, really great experience and would absolutely stay again.

10

Ann

19 Oct 2024

·

Stayed 2 nights

From the moment we got to the hotel, the staff were welcoming and friendly. The lobby is basic but clean. From the elevator to the room, this hotel was impeccable and smelled so fresh and so clean! Bed was decent, roomy. Room was well appointed and the ac worked very well. It’s close to MSG, Times Sqaure, & Central Park.

6

Joe

9 Aug 2025

·

Stayed 1 night

Beware. This hotel will hold incidentals as long as possible. They will not assist in removing them and they may be held on your card up to 30 days before the bank can intervene

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Location

Central, walkable base near Times Square, Penn Station, Broadway and multiple subway lines. Many note the immediate streets can feel dirty or sketchy with visible homelessness and construction, though hotel security helps guests feel safe.

Related guest reviews

10

Donna

17 Oct 2025

·

Stayed 1 night

Convenient location within walking distance of Times Square, Theater District and Port Authority Station. Had an accessible room that was clean and easy to navigate by my 92 year old mother. Staff was very friendly and extremely helpful.

8

James

23 Aug 2025

·

Stayed 1 night

Fairly priced hotel for overnight stay in midtown NYC. Nothing fancy but modern, clean and safe. Surrounding area is Times Square so expect loud and dirty wirh lots of homeless hanging out on the street.

10

Claudette

29 Sept 2025

·

Stayed 2 nights

Great location. Easy check in and out. Friendly staff

8

Denise

23 Aug 2025

·

Stayed 4 nights

We had a nice stay. Gave it a 4/5 due to location. Convenient shops near by but seemed sketchy in some areas.

10

Leovidis

19 Mar 2025

·

Stayed 5 nights

Very central for walking to many places as time square, central park, 5th ave, masison Square Garden, lots of train stations... The vessel building... you name it. Very clean and food downstairs is also food.

10

Patricia

22 Jul 2025

·

Stayed 4 nights

The location was excellent. We were able to get to the hotel from the airport via shuttle/Subway, plus a few blocks of walking. From there, the Subway and walking were our main travel routes. I didn't need to get in an Uber or Taxi saving me tons of money. All the attractions were within easy destination routes. The clean hotel was a plus for me.

10

Jessica

7 Aug 2025

·

Stayed 2 nights

In walkable distance to all of the sights you must see if visiting Manhattan, NY for the first time.

10

Edith

11 Jan 2025

·

Stayed 3 nights

Very safe with key security to get in and security guard at entrance, and key swipe to get on elevator. Great location just blocks off of time square and close to train station. Nice and quiet for sleeping, front desk staff very polite and helpful!

8

Hansel Louise

12 Aug 2025

·

Stayed 2 nights

The location is walkable to nearby amenitied, attractions and public transportation options.

10

Chau

2 Sept 2024

·

Stayed 4 nights

Extremely convenient location to Times Square and many other New York attractions. however, surrounded by the homeless and trash but that is pretty much downtown New York

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Dining

On-site bistro/Starbucks offers coffee and breakfast and is useful for a quick bite, but selection and hours can be limited and breakfast is not complimentary. Numerous restaurants and cafes are an easy walk away.

Related guest reviews

10

Yamal

13 Nov 2024

·

Stayed 3 nights

Staff was friendly and helpful with anything I needed! Good location to Dining options that are walkable. I was able to take the subway to the 9/11 Memorial then the Fairy to the Statue of Liberty very easily.

8

Korice

9 Jun 2025

·

Stayed 6 nights

Loved the location, affordability and hospitality extended by Jeffrey and Hector at the front desk and also the short guy (didnt get his name) who treated with storing bags for guests who arrive before check in and opt to go out in the city. Room, linen and bathroom were clean and comfortable and I appreciated the in-house gym and bistro which provided Starbucks during breakfast.

8

Emma

1 Jan 2025

·

Stayed 5 nights

Hotel well located and easy to access many areas. Subway station really near. Needle exchange next door mentioned a lot in other reviews but not a problem at all. Room really nice and clean. Limited storage for clothes. Starbucks bistro downstairs superb, staff really friendly and food really good. Welcome when arriving was disappointing- Geoffrey checked us in - not very friendly- felt like we were an inconvenience so we stayed away from reception after that & found out things on our own. There is a mini market in reception with drinks & snacks to buy, would have been helpful if we’d been told about this when arriving. Would definitely recommend and would stay here again. Internet service good

8

Eugene

2 Sept 2024

·

Stayed 6 nights

It’s a short walk to Broadway Theaters. Rooms are spacious. Bed is comfortable but pillow was flat (not enough support). Easy check in and check out. I really like the mobile key. The surrounding area (streets) was filthy. I unfortunately got stuck in the elevator. The staff was able to get me out ofvthe elevator in about 20-25 mins. I was shaken by the incident. The manager did apologize to me for the incident and gave me free breakfast coupons for the rest of my stay. Breakfast option is limited.

10

Elizabeth

8 Jul 2025

·

Stayed 5 nights

Great service, attentive staff, Starbucks on property. The room was clean. Convenient location.

8

Ajeenah

2 Mar 2025

·

Stayed 1 night

The staff was wonderful. I do wish there was room service and that the restaurant had a better selection. Kind of sparse. But overall, worth the money.

10

Keontay

22 Jul 2025

·

Stayed 3 nights

My boyfriend and I stayed here for a long weekend and it was great! Staff was very helpful & the security measures made us feel very safe (key card at night to get into building). Everything was very clean & their restaurant is great. This location is only 2 blocks away from 34th & Penn station which was very helpful!

8

Barb

21 Jul 2025

·

Stayed 1 night

There were only 2 negatives. The Courtyard was closed and the bed wasn't comfortable. Other than that, the room was clean and quiet, the staff was great, and the location was close to the Empire State Building, Rockefeller Center, Times Square, and the Subway!

4

Vanessa

31 Jul 2025

·

Stayed 4 nights

Cafe was closed most of our stay

10

Stephanie

8 Oct 2024

·

Stayed 2 nights

This property was in an easy location to get to the subway system and most all New York landmarks. The street its on had some homeless that linger near a facility next door. But the location is locked and we felt very safe in the hotel. They served Starbucks coffee downstairs and had wonderful staff. The rooms were big and very clean. They had a nice lounge area downstairs where you can hangout with an open air courtyard. Nice hotel.

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Month	Average price
January	US$220
February	US$202
March	US$296
April	US$313
May	US$336
June	US$404
July	US$378
August	US$260
September	US$419
October	US$403
November	US$391
December	US$526

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $420	15 $1,231	16 $927	17 $367	18 $391	19 $424
20 $374	21 $737	22 $1,146	23 $1,079	24 $591	25 $456	26 $448
27 $236	28 $481	29 $723	30 $604

Su	Mo	Tu	We	Th	Fr	Sa
				1 $322	2 $449	3 $495
4 $238	5 $368	6 $432	7 $441	8 $529	9 $641	10 $648
11 $291	12 $341	13 $440	14 $441	15 $368	16 $488	17 $431
18 $249	19 $373	20 $448	21 $660	22 $370	23 $369	24 $441
25 $248	26 $364	27 $432	28 $433	29 $368	30 $588	31 $615

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Courtyard by Marriott Times Square West

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