Home2 Suites by Hilton Jackson/Ridgeland, MS

The pool was open but so dirty

Falsely advertised EV charging station. Not available in this hotel.

This was a nice convenient stop for our family on the way further south. Clean with comfortable beds, and we love the amenities of dishes and a full size fridge. The only negative was the pool wasn't open and won't be for a while.

The elevator was not working at check-in. We had to wait for the elevator to be "reset". When we did finally get on the elevator, we traveled to the 4th floor where our room was, the elevator began to violently shake and smoke. The doors did finally open and we were able to make it to our room. We called the front desk, who did not seem very interested. Needless to say, we took the stairs down the next morning, checked out, and will never be checking in there again.

Property and location are great. However, booked this hotel specifically bc it says they have EV charging. However, they do not. Very disappointed as I’ll have to go charge somewhere else in the morning before continuing my trip.

they allow cats, and love that they had recycling receptacles.

Good Key fobs are not working Made 2 trips to key key re keyed

Hotel is nice, good gym, staff very nice no matter who I ran into. Major complaint, lack of water pressure and hot water. Luke warm showers all week

Booked this room because we were passing through to a destination and wanted to break up the trip time. I selected this one because it said they have a charging station on site, but they do NOT. Overall the stay wasn't bad with a few issues. No tv remote in the room but was resolved by the front desk clerk. Parts of the floor felt damp, the shampoo that is normally attached to the shower was not so we didn’t feel comfortable using it. It was pricey for the stay and breakfast was 2 hours behind. It said breakfast started at 6am but it was almost 8am before it was avaliable.

The only issue for me was the workout room equipment was not clean and there were no sanitizing wipes available. The staff was very pleasant and welcoming. The rooms were nice.

Lobby looked nice but the floor was filthy. The elevator was dirty and floor sticky. Carpet needs cleaning or replacing. To say this is suppose to be a better hotel chain, I’m really disappointed.

One of the worst stays I have ever had at any property. I woke up the next morning with no water to flush the toilet, shower or brush my teeth. I checked with the front desk and they are aware that there are issues with low water pressure or no water at all from time to time. They didn’t apologize or offer me any type of compensation. I have stayed at this property multiple times before and never encountered this type of problem or attitude from the staff. I reached out to Hotels.com for assistance and they tried to contact the manager, NO RESPONSE! I travel to the area several times a year for business meetings and will never stay there again! I will also let my colleagues know of this situation and lack of response!

Toilet seat broken. Bathtub drain blocked. I expect more in a suite.

Extremely clean, organized, spacious rooms

Hotel is nice, good gym, staff very nice no matter who I ran into. Major complaint, lack of water pressure and hot water. Luke warm showers all week

The Staff was very good, however, the room we first got was not. There were dead bugs all around the frame of the bed which we didn't see right when we checked in. Traveled with friends so we spent time in their room and then came back up to ours which is when we found the issues. They evidently have a ladybug problem coming into the windows and there was a lot of them in our first room, including a dead cockroach. There was also no bath gel in the shower so they might have a housekeeping issue. We requested another room and Felicia was super accommodating. The 2nd room still had one dead & one moving but not nearly as many dead ones as the first room. I'm not sure I would stay there again due to those issues. Changing rooms at 10 pm is no fun; I asked about compensation but was told because I booked thru a 3rd party that wasn't possible. I think they could have at least took the $75 dog fee off due to the poor housekeeping, but I was still charged for that. I've stayed at Home2Suites before and have not had this issue. I don't believe I would stay at the Jackson/Ridgeland location again.

The tubs and toilets were half cleaned. Plus, one of tthe rooms had a musty smell.

Great stay, very clean! Excellent staff!

The carpet in all the corridors was either stained or bleached every couple of feet in any direction.

I woke up with bite marks all over my leg. They moved me to another room and I was eating my dinner and some roaches decided to come out. Never again!!! Awful

Clean, quite and accessible to where we needed to travel

Spacious, modern, clean rooms

The room, breakfast and staff were very nice. I liked the suite layout a lot.

Great location, comfortable large room,

Bathroom was covered in mold, carpet missing by the bed, room was very noisy with traffic noise.

Nice property. We had a quiet evening. The property was not well located. No restaurants close by. Breakfast was not much to talk about. If you just want a small bite, it is fine.

I arrived late and was happy to find a nice clean room and a comfortable bed after a long day.

Extremely clean, organized, spacious rooms

Very clean and quiet. Close to the interstate, but no highway noise. Very easy to find. Would stay there again!

It was a steal for the price even without the space, the kitchenette etc. Very reasonable. Very nice!

The front desk manager, Schelerria was unnecessarily rude when asked her name. Was simply requesting a late check-out and she refused her name 3 times with an attitude. The worse encounter I’ve ever had at a Hilton property. Resulted in getting the late check out, but common courtesy is to provide your name, especially upon request.

One of the worst stays I have ever had at any property. I woke up the next morning with no water to flush the toilet, shower or brush my teeth. I checked with the front desk and they are aware that there are issues with low water pressure or no water at all from time to time. They didn’t apologize or offer me any type of compensation. I have stayed at this property multiple times before and never encountered this type of problem or attitude from the staff. I reached out to Hotels.com for assistance and they tried to contact the manager, NO RESPONSE! I travel to the area several times a year for business meetings and will never stay there again! I will also let my colleagues know of this situation and lack of response!

No one was working at the hotel, we waited over an hour for someone to arrive. Other guests had waited for 3 hours. There was no way to get a hold of management. We ended up leaving and going to another hotel.

Great employees at this location.

Staff was very friendly with checkin, making conversation , and asking about our reason for trip.

The staff was very helpful, friendly, and professional.

I enjoyed my stay from check in until check out. Staff was really friendly and helpful.

Overbooked and I was turned away at check in. Your reservation failed me. But was lucky enough to find a wonderful Holiday Inn Express next door. Great rate and really nice staff.

The only issue for me was the workout room equipment was not clean and there were no sanitizing wipes available. The staff was very pleasant and welcoming. The rooms were nice.

Friendly Service. Alex was very helpful in helping me update my reservation.

Clean, quite and accessible to where we needed to travel

Great location, comfortable large room,

Convenient to everything I wanted and needed.

It was definitely a place I'd stay again. Everything such as the mall, other shopping places, and food places were within 10 to 15 minutes. Definitely enjoyed it!

Nice property. We had a quiet evening. The property was not well located. No restaurants close by. Breakfast was not much to talk about. If you just want a small bite, it is fine.

Clean and easy to get to. Also like that fact that it’s quiet even though I’m next to the Interstate!

Very clean and quiet. Close to the interstate, but no highway noise. Very easy to find. Would stay there again!

Close to shopping area with lots of dining options. Hotel easy to get to from the Narchez Trace.

Great location. Easy access to freeway.

The hotel is easily accessfrom the interstate, but the surrounding area is very quiet. The hotel is in good condition and excellent for a short stay.

The room, breakfast and staff were very nice. I liked the suite layout a lot.

Nice property. We had a quiet evening. The property was not well located. No restaurants close by. Breakfast was not much to talk about. If you just want a small bite, it is fine.

The staff was very friendly. Unfortunately, the floor of the room was very sticky when we arrived, there was no shampoo in the dispenser, and the window was badly cracked. But a comfortable bed and great breakfast were redeeming.

Our room had two queen beds which were movable, so we joined them for better safety for our kids. Kitchen tap water was available. Parking was sufficient and access to halal food was nearby. The first room we got had bathroom door stuck issue and bathroom sink clogged. The front desk immediately changed our room. The breakfast was very good and has decent options that you don't have to go anywhere else.

Breakfast options were very limited. Property needed repairs

Room and bed was comfortable with plenty of room. The lighting of the room could be better-especially over the full length mirror. The floors could have been cleaned alot better. They were generally clean but in the corners and cabinets near the floor were filthy/gunked up. The floors in the hotel in general were not what I would categorize as clean. The kitchen/breakfast area was very clean and the location was very convenient and quiet.

Booked this room because we were passing through to a destination and wanted to break up the trip time. I selected this one because it said they have a charging station on site, but they do NOT. Overall the stay wasn't bad with a few issues. No tv remote in the room but was resolved by the front desk clerk. Parts of the floor felt damp, the shampoo that is normally attached to the shower was not so we didn’t feel comfortable using it. It was pricey for the stay and breakfast was 2 hours behind. It said breakfast started at 6am but it was almost 8am before it was avaliable.

Great staff at the front desk and breakfast area. Breakfast staff very friendly and polite. I did not enjoy maintenance and construction workers working and next to our room.

Room space and breakfast wonderful…

We had a no smoking room, but the sleeper sofa smelled of cigarette smoke. But the breakfast was good