Name: Phoenix Hotel Brooklyn Sunset Park
Address: 517 39th Street, Greenwood, New York (and vicinity), New York, United States of America, New York (and vicinity), Kings County, US
Price range: US$117–US$377 per night
Rating: 7.37

What guests think

At Phoenix Hotel Brooklyn Sunset Park, reviews are mixed: guests like the convenient location and some friendly staff, but raise ongoing concerns about cleanliness, noise, maintenance, and limited amenities, including frequent elevator issues and inconsistent Wi-Fi or TV.

Several guests report dirty rooms, strong odors, pests (including roaches and a bed bug report), and stained linens, though a few said their rooms were clean. Noise from hallways, thin doors and windows, and late-night activity affects sleep for multiple reviewers, while others found it quiet. Renovation periods, scarce parking, and missing basics like ice or stocked toiletries also come up, and service ranges from very friendly to unhelpful. Overall, expect a simple, budget-minded stay with uneven quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited: guests report frequent elevator outages and stays during renovation. Several mention no ice, scarce first-come parking, and internet/TV not working.

Related guest reviews

4

Roberto

12 Aug 2025

·

Stayed 1 night

The internet doesn't work and neither does the television that my stay was very boring since I couldn't distract my mind, Apart from that, the space in the room is too small for the big bed, it hit my legs twice on a table badly located in the little space.

2

mijin

19 Sept 2024

·

Stayed 4 nights

There is an elevator here, but they have put tape on the door and said it is under repair, so customers are using the emergency exit. However, I saw that the employees are using the elevator. We followed them, avoided the tape, and used the elevator, and everything worked fine. This place prioritizes their own convenience over the customers', which is really unfair.

2

Gavin

20 Sept 2024

·

Stayed 2 nights

5th floor room and the elevator was out. No notice of this when booking. Also a breakfast was promised but nowhere to be found

10

Anita

28 May 2025

·

Stayed 1 night

The property was under renovation at the time of my stay a little uncomfortable with the banging and the lack of hot water other than it was ok

8

April

19 May 2025

·

Stayed 1 night

No washclothes nor body soap in the shower. No ice available. Parking is scarce. But our room was clean and comfortable.

4

Donald

17 Jul 2024

·

Stayed 1 night

Elevator was out of order and I had to walk up to the 3rd floor. They should have discounted the room since I was required to walk up to the third floor. Halls are very noisy cause all doors slam.

6

shayla

10 Aug 2025

·

Stayed 1 night

Parking is first come first serve, we lucked out! Very low key hotel, not always a staff at front desk. Did the job for the night. The pull out beds are twin size which threw us off. Only one elevator for the facility. But the subway was a short walk away.

2

Irving

19 Sept 2024

·

Stayed 3 nights

The bathroom was dirty there was mold growing around the shower. The elevator was not working. We were not allowed to use it although we are handicap and had no way reservations so we’re forced to stay in this dump. The towels were dingy. The linen had holes and stains. The floors were chopped up and also dirty.

8

Anita

21 Jun 2025

·

Stayed 1 night

It was under construction at the time of my stay we had no television due to poor internet connection.

4

Michelle

25 Aug 2024

·

Stayed 1 night

There is no elevators ! We had to walk 6 flights of stairs !!!

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Cleanliness

Reviews often cite dirty rooms and bathrooms, stained or dingy linens and towels, smoke or urine odors, and pests such as roaches, with one bed bug report. A smaller number found their rooms clean.

Related guest reviews

4

Carlos

13 Jan 2025

·

Stayed 1 night

The rooms very dirty, infestion of cockroaches, salle dirty of feces, I would NEVER ever come back and stay.

4

Ryan

27 Jun 2024

·

Stayed 1 night

The elevator was broken, the room smelled like cigarettes, current had white stains all over it, shampoo and shower gel was empty. Would not stay here again

2

anila

1 Jul 2024

·

Stayed 1 night

Horrible experience. Dirty and no sheets.

2

Joanne

27 Jun 2024

·

Stayed 1 night

Terrible! The room was run down and dirty. The sheets had blood on them and the walls had tomato sauce. My room was on the 5th floor and the elevator wasn’t working, but I didn’t mind using the stairs as I understand things like that happen. This place is like a cheap motel. I requested a full refund and the manager, Shiva was very understanding and accommodating and issued the refund immediately.

4

Kiley

7 May 2025

·

Stayed 2 nights

weird smell, tiny rooms, dirty pillows, pubes on the towels, noisy

2

Dennis

12 Oct 2024

·

Stayed 1 night

THIS HOTEL IS HORRIBLE I DID NOT EVEN STAY HERE. THE BED HAS CIGARETTE BURNT MARKS, THE WHITE SHEETS ARE LIKE YELLOW DISGUSTING. WE LEFT WITHIN 5 MINUTE OF CHECKIN

2

Alex

19 Apr 2025

·

Stayed 1 night

Bed bug…

2

frances

21 Apr 2024

·

Stayed 1 night

The place made us wait for an hour to just give us a room with dead roaches on the wall and they didn’t clean the toilet had hair everywhere a set it was the worst we left right after check in

2

Tatiana

24 Dec 2024

·

Stayed 1 night

We couldn’t sleep because it was too many roaches the Doorlock it wasn’t working and the bathroom it was dirty

2

Irving

19 Sept 2024

·

Stayed 3 nights

The bathroom was dirty there was mold growing around the shower. The elevator was not working. We were not allowed to use it although we are handicap and had no way reservations so we’re forced to stay in this dump. The towels were dingy. The linen had holes and stains. The floors were chopped up and also dirty.

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AI-generated summary based on recent guest reviews

Rooms

Room experience is mixed: several guests report significant noise from hallways and thin doors/windows, cramped layouts, and some uncomfortable or sagging beds, while others found it quiet and adequate.

Related guest reviews

6

Jessica

22 Sept 2025

·

Stayed 1 night

the desk to the point that I interacted with them were pleasant. Housekeeping was very nice. Hotel might be in the process of renovations? The faucet in the sink wasn't quite attached and was a challenge to use. The tub, while clean had seen better days and was heavily chipped. Windows a little thin and could head a lot of outside noise on a pretty quiet block. But with that being said street parking was easy to find (just a block back) pretty good neighborhood and a short walk to the metro.

4

Roberto

12 Aug 2025

·

Stayed 1 night

The internet doesn't work and neither does the television that my stay was very boring since I couldn't distract my mind, Apart from that, the space in the room is too small for the big bed, it hit my legs twice on a table badly located in the little space.

2

jarah

17 May 2023

·

Stayed 1 night

the door lock was broken can't lock the door and the bed kept making noise every time i turns to the other side

2

Marcel le

9 Nov 2023

·

It was just not a place for anyone to stay. I had no hot water at the sink. The side lights did not work. You could hear People having sex. Coughing slamming doors.. Trucks braking outside. The bed frame was dirty.. I reported these issues to the staff . Nothing was done. I stayed 5 nights but wanted to leave. My earplugs got me through..Very disappointing stay here.

4

James

21 Jun 2025

·

Stayed 2 nights

This property came across as skimpy - very few amenities, which was unfortunate for the price. It was also very noisy. I was constantly hearing other patrons at all hours, and the cleaning staff were extremely loud in the morning even hours before checkout time - having loud conversations in the hall, etc.

10

michael

15 Nov 2025

·

Stayed 2 nights

The hotel is great and quiet, lot's of light and safe. The staff is friendly. I recommend staying here

6

Eric

7 Oct 2023

·

Stayed 1 night

Heavy smoke smell in common areas, though it was not present in the room. The bed was sagging. The room itself was clean. There was only one towel set. Staff was overall nice and helpful.

4

Dino

23 Sept 2024

·

Stayed 3 nights

Love the variety of foods in the area. 3rd floor hallway was very loud all hours, didnt sleep much. One night even had two adult men in fist fight in hallway making noise at 1:40AM.

2

Von

11 Nov 2025

·

Stayed 1 night

The hallway smelled like urine, and the door has no soudproofing so I was unable to sleep because other guests were banging doors and yelling all night. The windows to my room rattled all night long, which also prevented me from getting any sleep.

8

Emmanita

14 Jun 2025

·

Stayed 1 night

I like this hotel alot. It was quiet and convenient for my stay.

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Service

Feedback is mixed. Some praise friendly, helpful staff and accommodating management, while others describe rude or unaccommodating service and difficulty reaching or getting assistance.

Related guest reviews

2

Nicholas

17 May 2024

·

Stayed 1 night

The staff we’re not accommodating at all

2

Joanne

27 Jun 2024

·

Stayed 1 night

Terrible! The room was run down and dirty. The sheets had blood on them and the walls had tomato sauce. My room was on the 5th floor and the elevator wasn’t working, but I didn’t mind using the stairs as I understand things like that happen. This place is like a cheap motel. I requested a full refund and the manager, Shiva was very understanding and accommodating and issued the refund immediately.

10

Anita

5 Apr 2025

·

Stayed 1 night

Just nice people

10

Samuel

24 Sept 2024

·

Stayed 2 nights

Very nice staff

2

Eric

9 Dec 2024

·

Stayed 1 night

I ended up staying here for a good while, paid my way n all that… but the staff doesn’t seem to understand the concept of treating loyal customers well. On the last day when I was struggling to get all my stuff out, they had zero sympathy, just cold treatment as if I was not a fully paid customer that had been there on n off for much of a month. The place is fine honestly (if u good w ghetto hotels) but there are better options in the area run by nicer ppl.

10

Alfredo

8 Apr 2025

·

Stayed 1 night

Great Management

6

diana

9 Jun 2024

·

Stayed 1 night

Staff was not helpful at all. Marginally polite. Not knowledgable. Difficulty reaching hotel by phone . Lobby very unattractive

10

Brian

24 Jun 2025

·

Stayed 2 nights

We needed a place to stay after our flight was cancelled. What a nice surprise. It was easy to get to from the subway (36th street yellow train). It was near a diner and several places to get supplies. We did our laundry at the big place within sight of the hotel. I would stay here again when we visit Brooklyn again. Thanks to the front desk staff for being helpful!

2

Bobby

19 Aug 2025

·

Stayed 3 nights

This was an awful experience! I had to be in NYC for work and I did not sleep a wink in this hotel. Literally people partying all night and the front desk staff were rude. It takes a lot for me to give a poor review but this place is a nightmare. I think I deserve a refund to be honest.

10

Kristina

19 May 2025

·

Stayed 1 night

It was nice property, the staff was attentive. Everything was functional.

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Location

Generally convenient: close to the subway and places to eat or buy supplies, with some describing the area as safe. A few guests felt the environment unsafe.

Related guest reviews

6

Jessica

22 Sept 2025

·

Stayed 1 night

the desk to the point that I interacted with them were pleasant. Housekeeping was very nice. Hotel might be in the process of renovations? The faucet in the sink wasn't quite attached and was a challenge to use. The tub, while clean had seen better days and was heavily chipped. Windows a little thin and could head a lot of outside noise on a pretty quiet block. But with that being said street parking was easy to find (just a block back) pretty good neighborhood and a short walk to the metro.

4

trisha

25 Apr 2024

·

Stayed 1 night

It felt very unsafe and I had issues with the door to my room opening.

8

Peter

31 May 2025

·

Stayed 1 night

Solid Hotel to stay at

10

michael

15 Nov 2025

·

Stayed 2 nights

The hotel is great and quiet, lot's of light and safe. The staff is friendly. I recommend staying here

10

Anita

28 Jul 2025

·

Stayed 4 nights

It’s safe and people friendly

4

Keiren

10 Dec 2023

·

Stayed 1 night

This property is like a sad college dorm. It’s all about the location.

4

Dino

23 Sept 2024

·

Stayed 3 nights

Love the variety of foods in the area. 3rd floor hallway was very loud all hours, didnt sleep much. One night even had two adult men in fist fight in hallway making noise at 1:40AM.

2

Jocelyn

29 Oct 2023

·

Stayed 1 night

I have never been to a place like this before sheets were stained . Room and hotel felt u safe whole place seemed shady .

10

Brian

24 Jun 2025

·

Stayed 2 nights

We needed a place to stay after our flight was cancelled. What a nice surprise. It was easy to get to from the subway (36th street yellow train). It was near a diner and several places to get supplies. We did our laundry at the big place within sight of the hotel. I would stay here again when we visit Brooklyn again. Thanks to the front desk staff for being helpful!

8

Emmanita

14 Jun 2025

·

Stayed 1 night

I like this hotel alot. It was quiet and convenient for my stay.

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Dining

Not enough information in reviews.

Related guest reviews

2

Gavin

20 Sept 2024

·

Stayed 2 nights

5th floor room and the elevator was out. No notice of this when booking. Also a breakfast was promised but nowhere to be found

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$115
February	US$102
March	US$102
April	US$113
May	US$120
June	US$152
July	US$131
August	US$110
September	US$167
October	US$141
November	US$132
December	US$154

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $219	16 $157	17 $206	18 $331	19 $377
20 $161	21 $162	22 $169	23 $226	24 $186	25 $321	26 $274
27 $129	28 $129	29 $129	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $287	3 $306
4 $151	5 $129	6 $135	7 $151	8 $141	9 $304	10 $304
11 $144	12 $141	13 $151	14 $142	15 $141	16 $231	17 $231
18 $129	19 $139	20 $117	21 $140	22 $129	23 $240	24 $268
25 $117	26 $117	27 $144	28 $135	29 $136	30 $233	31 $230

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Monthly average prices

About this property

Location

Room options

Double Room, 2 Double Beds

Superior Single Room, 1 King Bed with Sofa Bed

Standard Single Room, 1 King Bed

Signature Single Room, 1 King Bed, City View

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Phoenix Hotel Brooklyn Sunset Park

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