Name: Casa Nostra Motel Mackay
Address: 30 Nebo Road, Mackay, Queensland, Australia, Mackay, Queensland, AU
Price range: US$76–US$97 per night
Rating: 8.1

What guests think

At Casa Nostra Motel Mackay, guests praise the convenient location and some renovated rooms, with many noting friendly staff, while recurring concerns include inconsistent cleanliness and housekeeping, occasional booking or check-in issues, and noise affecting stays in certain rooms.

Room comfort is mixed, with reports of very hard mattresses and temperamental showers. Several guests felt it offers good value for a short stay. Overall, expect a straightforward motel stay with quality that can vary by room and day.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

Gina

19 Jul 2025

·

Stayed 1 night

Overnight stop, clean, tiles floor, kitchenette with sink. T

8

Donna

24 Mar 2023

·

Stayed 2 nights

Friendly and helpful at reception. Great bed and facilities and very clean

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Cleanliness

Cleanliness feedback is mixed: many found rooms tidy, but several reported mould, dust, hair from previous guests, dirty appliances or dishes, and pests such as ants or worms. Housekeeping was described as inconsistent, with limited weekend servicing noted.

Related guest reviews

6

Amanda

15 Jun 2025

·

Stayed 1 night

Check in was easy and the staff very friendly. The bathroom had a lot of the previous guests hair around which gave me the ick. The room could have done with a few extra blankets as there was no blanket or comforter on the bed, but the bed itself was comfortable. Great access to streaming services.

2

Arthur

24 Aug 2025

·

Stayed 3 nights

We Stayed at this property 21st through to 24 of August on entry the property was clean and tidy but following neighbours burning rubbish next door our unit was fill with putrid smoke which we had to put up with according to the staff we did(not happily) then on the 23rd we left our room leaving PLEASE MAKE UP OUR ROOM SIGN out and on return it was not done we were told by staff rooms are not cleaned on weekends ask for at least clean towels and were given with protest this is none of the worst Motels i have stayed in it deserves no stars unfortunately i don't think i will be booking through Wotif again. Unhappy

4

Stephen

23 May 2025

·

Stayed 1 night

The room has been refurbished but not clean. Bun found in the microwave from previous guests. Under the bed was filthy. Maggots coming out of the large rubbish bin along side the building.

10

Allison

15 Jun 2025

·

Stayed 1 night

Unit 8 was renovated and clean and tidy.

4

Lisa

20 Apr 2025

·

Stayed 3 nights

Experience was really average ! Had extra pets coming into shower from cracks . Big fat long worms in shower everyday from cracks in shower. And water would go snap cold then piping hot unexpectedly during shower…. Probably will never stay there again.

6

Santa

23 Aug 2025

·

Stayed 1 night

Moul in a room (wall over the window an window it self) and dusty floors. Convenient location though and welcoming receptionist.

10

Gina

19 Jul 2025

·

Stayed 1 night

Overnight stop, clean, tiles floor, kitchenette with sink. T

6

Brian

26 Jun 2025

·

Stayed 1 night

Dirty fridge

6

Kerryn

24 Jun 2025

·

Stayed 1 night

Old and needs an upgrade. Rooms need more thorough cleaning. I stayed there 2 nights a day apart and the same dirt etc was still in the bathrooms indicating a thorough clean was not completed. Noisy. Every movement by guests in and out of rooms can be heard in your room. Staff very pleasant though

4

Richard

18 Sept 2023

·

Stayed 2 nights

Very noisey place , also insects like ants etc through the room .

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Rooms

Some rooms are renovated and comfortable, but recurring comments cite very hard mattresses, temperamental showers, impractical layouts (basin outside the bathroom and a small step), and mixed noise levels.

Related guest reviews

6

Ann

17 May 2023

·

Stayed 1 night

The room was renovated and very nice, A bit impractical to have the basin outside the bathroom and the small step up to the wet area is a tripping hazard. Although the room was very clean, there were tiny ants everywhere. I told the receptionist this and she didn't seem interested. The same receptionist charged me on arrival saying Expedia hadn't passed on payment for the room. This was refunded when I produced email evidence of payment. I think the receptionist is in the wrong line of work. She didn't smile once during our interactions. Not very welcoming and I wouldn't stay here again.

8

Karen

12 Dec 2022

·

Stayed 2 nights

Clean and convenient motel. The room was well equiped for our family's short stay.

6

John

27 Jan 2023

·

Friendly staff. Very new and tidy. And quiet. A few things to remedy. Shower needs fixing. The slightest turn the wrong way goes from freezing to scalding (replace shower head). The beds are very hard (install a pillow top protector). A curfew of 8.00pm (not sure how you tell people they can’t go outside after a certain time). And finally, use a dish and you get billed $50 for cleaning (but where do you wash up? Bathroom sink?)

4

Marlene Jennifer

28 Mar 2023

·

Stayed 2 nights

Bed was too hard and uncomfortable

10

Allison

15 Jun 2025

·

Stayed 1 night

Unit 8 was renovated and clean and tidy.

10

Donna

7 Mar 2023

·

Stayed 1 night

The room was very clean and comfortable with new fittings. Lovely to be greeted with a welcoming smile and chat

10

Gina

19 Jul 2025

·

Stayed 1 night

Overnight stop, clean, tiles floor, kitchenette with sink. T

6

Kerryn

24 Jun 2025

·

Stayed 1 night

Old and needs an upgrade. Rooms need more thorough cleaning. I stayed there 2 nights a day apart and the same dirt etc was still in the bathrooms indicating a thorough clean was not completed. Noisy. Every movement by guests in and out of rooms can be heard in your room. Staff very pleasant though

8

Donna

24 Mar 2023

·

Stayed 2 nights

Friendly and helpful at reception. Great bed and facilities and very clean

4

Richard

18 Sept 2023

·

Stayed 2 nights

Very noisey place , also insects like ants etc through the room .

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Service

Many guests highlight friendly, helpful staff and a standout manager, but others encountered long waits at check-in, booking cancellations or double-booking with refund difficulties, and occasional billing errors or unwelcoming reception.

Related guest reviews

6

Ann

17 May 2023

·

Stayed 1 night

The room was renovated and very nice, A bit impractical to have the basin outside the bathroom and the small step up to the wet area is a tripping hazard. Although the room was very clean, there were tiny ants everywhere. I told the receptionist this and she didn't seem interested. The same receptionist charged me on arrival saying Expedia hadn't passed on payment for the room. This was refunded when I produced email evidence of payment. I think the receptionist is in the wrong line of work. She didn't smile once during our interactions. Not very welcoming and I wouldn't stay here again.

10

Malle

21 Apr 2025

·

Stayed 4 nights

Very friendly and helpful staff.

2

David

30 May 2024

·

I didn't stay here booked room n upon arrival said he don't take refunds nbthat he canceled my booking and am still waiting of

2

Arthur

24 Aug 2025

·

Stayed 3 nights

We Stayed at this property 21st through to 24 of August on entry the property was clean and tidy but following neighbours burning rubbish next door our unit was fill with putrid smoke which we had to put up with according to the staff we did(not happily) then on the 23rd we left our room leaving PLEASE MAKE UP OUR ROOM SIGN out and on return it was not done we were told by staff rooms are not cleaned on weekends ask for at least clean towels and were given with protest this is none of the worst Motels i have stayed in it deserves no stars unfortunately i don't think i will be booking through Wotif again. Unhappy

6

Michelle

2 Sept 2025

·

Stayed 1 night

I booked on line but when I arrived the office was empty. I had to wait 30 minutes to check in😕

10

Donna

7 Mar 2023

·

Stayed 1 night

The room was very clean and comfortable with new fittings. Lovely to be greeted with a welcoming smile and chat

6

Leanne

27 Apr 2023

·

Stayed 1 night

Property ok staff on duty very ordinary

10

Andrew

21 Apr 2022

·

Stayed 2 nights

The manager was brilliant. Nothing was too much trouble. Perfect venue for our road trip and I would highly recommend. The quality of room and location was brilliant.

2

Zachary

17 Apr 2024

·

Stayed 1 night

I just had emergency surgery at the Mackay hospital was about to go to the motel when they called me and said I had to get back onto Expedia to get my refund back because they had double booked the room so I tried calling tried email could not get on to anyone at all I had to arrange a room else and to say I was pissed off is a understatement so someone better call me and sort out my refund.

10

Tekee

2 Jun 2023

·

Stayed 1 night

Very convenient, close to bus stop, shops, and highway. Nice staff very polite and welcoming.

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Location

Widely described as convenient, with easy access to the main road, bus stop, shops, and highway. One review notes it is on a busy road.

Related guest reviews

10

Peter

11 Jul 2025

·

Stayed 3 nights

Motel was exactly what we needed. Quiet, clean, close to everything and at a good price. Definitely would come again.

8

Karen

12 Dec 2022

·

Stayed 2 nights

Clean and convenient motel. The room was well equiped for our family's short stay.

10

Juanita

26 Jun 2024

·

Stayed 6 nights

Convenient and quiet accommodation.

8

michael

28 Aug 2023

·

Stayed 2 nights

Great location, easy access from main road

10

John

22 Jun 2023

·

Stayed 1 night

Very clean facility, quiet environment. Fantastic value venue.

8

Alberto

6 Jul 2024

·

Stayed 1 night

Motel semplice sulla strada principale (parecchio trafficata). Camera pulita (tranne le posate e stoviglie che erano sporche) ma senza nemmeno una coperta (solo un copriletto leggero). Comodo per una notte di passaggio. Le foto sul expedia sono migliori della realtà (forse fatte tempo fa..)

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10

Andrew

21 Apr 2022

·

Stayed 2 nights

The manager was brilliant. Nothing was too much trouble. Perfect venue for our road trip and I would highly recommend. The quality of room and location was brilliant.

10

Tekee

2 Jun 2023

·

Stayed 1 night

Very convenient, close to bus stop, shops, and highway. Nice staff very polite and welcoming.

8

Chris

16 Feb 2026

·

Stayed 1 night

Handy location

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Dining

Not enough information in reviews.

Related guest reviews

6

Terrance

8 Jan 2025

·

Stayed 1 night

Very ordinary motel would have liked option of food

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Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $84	3 $84
4 $97	5 $85	6 $78	7 $82	8 $76	9 $81	10 $79
11 $76	12 $83	13 $76	14 $82	15 $79	16 $77	17 $79
18 $80	19 $80	20 $83	21 $82	22 $88	23 $85	24 $88
25 $88	26 $88	27 $88	28 $85	29 $88	30 $88	31 $85

Casa Nostra Motel Mackay

About this property

Location

Room options

Superior Room, Kitchenette (Executive Queen Room)

Twin Room

Family Room, Kitchenette

Guest reviews of Casa Nostra Motel Mackay

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Casa Nostra Motel Mackay

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $88	22 $86	23 $89	24 $87	25 $84	26 $90
27 $82	28 $84	29 $87	30 $86