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Hotel Playa Encantada

$36
/ night

Avg. for October

Hotel Playa Encantada - Image 1
Hotel Playa Encantada - Room
Hotel Playa Encantada - Room
Hotel Playa Encantada - Reception
Hotel Playa Encantada - Bathroom

Prices for Hotel Playa Encantada

Select dates to see prices and availability

$36
/ night

Avg. for October

Monthly average prices

Nightly prices at Hotel Playa Encantada average $36 in June, the cheapest month, and $66 in February, the most expensive, based on the last 12 months.

Average nightly price at Hotel Playa Encantada by month, last 12 months (USD)
MonthAverage price
January$58
February$66
March$54
April$47
May$40
June$36
July$45
August$42
September$36
October$36
November$42
December$61

Most expensive: February (~$66)

Cheapest: June (~$36)

About this property

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Beaux Arts hotel also features complimentary wireless internet access and concierge services.
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  • Airport shuttle

  • Swimming pool

  • Non-Smoking Rooms

  • Tour Desk

  • Housekeeping

  • Safe-Deposit Box

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Location

Calle 12 bis Norte esquina Avenida 20 Norte, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Calle 12 (0.1 miles)

Nuestra Senora del Carmen Catholic Church (0.1 miles)

Riviera Gran Casino (0.2 miles)

Central Square (0.2 miles)

Quinta Avenida (0.2 miles)

Quinta Alegría Shopping Mall (0.3 miles)

More location info

Room options

11

Deluxe Apartment, Multiple Beds

Room details

2 Queen Beds
and
1 Sofa Bed

Sleeps 4

1615 ft²

Separate Dining Area
Air Conditioning
Wi-Fi (Free)
Kitchen

8

Standard Room

Room details

2 Full Beds

Sleeps 4

646 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

14

Junior Suite

Room details

1 King Bed
and
1 Sofa Bed

Sleeps 3

646 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

15

Deluxe Apartment, 1 King Bed with Sofa Bed

Room details

1 King Bed
and
1 Sofa Bed

Sleeps 4

1615 ft²

Separate Dining Area
Air Conditioning
Wi-Fi (Free)
Kitchen

Guest reviews of Hotel Playa Encantada

What guests think

AI-generated summary based on recent guest reviews

Across reviews, Hotel Playa Encantada stands out for its convenient location by the ADO Alterna station and 5th Avenue, generally spacious rooms, and fair value, while recurring drawbacks include patchy Wi‑Fi, water issues, and some maintenance concerns.

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Facilities

Basic

Cleanliness

Mixed

Rooms

Mixed

Service

Friendly

Location

Convenient

Dining

Limited

Was this helpful?

10

Robbie

EXP-logo

Mar 14, 2026

·

Stayed 2 nights

Short walk to the beach, and close enough to the 5th Avenue buzz.
Short walk to the beach, and close enough to the 5th Avenue buzz.
8

Miroslaw R

EXP-logo

Mar 1, 2026

·

Stayed 5 nights

Clean room, friendly stuff, short walk to the beach. Breakfast was not at the hotel. We were not able to fully use it due to excursions we booked (breakfast starts at 7:30am). Beside that it was nice place to stay.
Clean room, friendly stuff, short walk to the beach. Breakfast was not at the hotel. We were not able to fully use it due to excursions we booked (breakfast starts at 7:30am). Beside that it was nice place to stay.
6

Faye

EXP-logo

Feb 27, 2026

·

Stayed 21 nights

Front desk performance. Housekeeping irregularities, costly breakfast considering what you get.
Front desk performance. Housekeeping irregularities, costly breakfast considering what you get.
6

Senén David Castillo

EXP-logo

Jan 10, 2026

·

Stayed 4 nights

Bad customer service.
Bad customer service.
8

Irisis

EXP-logo

Jan 7, 2026

·

Stayed 5 nights

My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.
My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Hotel Playa Encantada

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:30 AM to 11:30 AM for a fee of approximately MXN 195 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 6:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property in advance for arrangements.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Playa del Carmen, a 5-minute walk from Quinta Avenida and 11 minutes by foot from Mamitas Beach. It is 0.7 mi (1.2 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is accessible from 8:00 AM to 10:00 PM. It is seasonal and may not be available year-round.

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Prices for upcoming dates

October 2026
November 2026

Cheaper

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Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

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