Is parking available at the hotel?

Free self-parking is available on-site. No reservation is required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee, approximately VND 796950 for adults and VND 398475 for children.

Does the hotel allow pets?

No pets or service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of VND 2494800 per vehicle (one-way), accommodating a maximum of 2 people. To arrange the transfer, guests must contact the property 24 hours prior to arrival.

What accessibility features does the hotel offer?

The property offers limited wheelchair accessibility, including designated areas and facilities. Step-free entrances are available, and elevators are provided for easy access to different floors.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Hanoi, within a 10-minute drive of West Lake and Train Street. It is approximately 6.3 miles from Hoan Kiem Lake and Hanoi Old Town Night Market. Nearby attractions include the National Exhibition Construction Center (0.2 km) and Vietnam National Convention Center (0.7 km).

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool. The operational hours are not specified, but it is available year-round.

What are the hotel's policies regarding children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Does the hotel provide extra beds or cribs?

The hotel offers rollaway beds for a fee of VND 1386000 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

JW Marriott Hotel Hanoi - Luxury Stay in Vietnam

Average nightly price at JW Marriott Hotel Hanoi by month, last 12 months (USD)
Month	Average price
January	$336
February	$218
March	$227
April	$212
May	$222
June	$209
July	$195
August	$180
September	$404
October	$241
November	$293
December	$229

What guests think

At JW Marriott Hotel Hanoi, guests consistently praise the spacious rooms and excellent breakfast, while noting its tranquil, out-of-center location that trades quick access to attractions for a peaceful, relaxing setting.

Facilities such as the spa, pool, executive lounge, and calming grounds stand out for many. Cleanliness is widely praised, though a few guests reported musty odors in some rooms. Service receives strong acclaim, with occasional mentions of overly eager upselling or small lapses. A good fit for travelers who prefer resort-style comfort and extensive amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities such as the spa, pool, executive lounge, and calming grounds stand out for many.

Related guest reviews

10

Sulki

Aug 9, 2023

·

Stayed 3 nights

Family vacation. We stayed for 4 days. Absolutely the most wonderful experience ever. Best service, friendly, helpful staff. Linen was very nice, wonderful pool and spa. Breakfast was great with many choice of cuisine (Korean, Vietnamese, Chinese, Indian, along with the continental). We had access to executive lounge which added to the delightful stay. Will defenitely stay here again when we go to Hanoi. It is about 30 minutes from the old town (most tourist attractions), but we had no problem with it.

10

Lee

Jan 2, 2025

·

Stayed 4 nights

The spa and wellness centre and the staff make this the best hotel in Hanoi. Special shout out to Thao from the executive lounge , she was so helpful and kind.

10

Laura

Nov 11, 2024

·

Stayed 6 nights

The stay here was unlike anything we have ever experienced in any other JW Marriott properties. The staff is warm, knowledgeable and accommodating. Dining was exquisite. Buffett and Japanese cusine were memorable. Spa services including sauna, jacuzzi, steam rooms were comprehensive and tranquil. Location was a 30 minutes drive away from most Hanoi attractions. Live music and jazz club on site. Overall, it will be a worthwhile destination when in Vietnam for any traveler.

10

seunghee

Jan 30, 2023

·

Stayed 2 nights

하노이에서 최고 호텔답게 편안한 침구와 객실구조, 특히마사지 가격이 고급 호텔급에서 훌륭하여 가족들과 매일 이용함. 조식후 호텔 야외 허브정원 산책을 추천함.

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10

ABIGAIL ANH

Jan 17, 2025

·

Stayed 2 nights

Staff were extremely kind. Room was clean and quiet. Love their pool, it has warm water for cold morning swim!

10

Woo Jin

Jan 13, 2025

·

Stayed 3 nights

호텔 부지 자체가 커서 산책하기도 좋고 방도 좋았습니다.

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10

Jonathan D

Aug 22, 2025

·

Stayed 1 night

this is now one of my favorite hotels ever. Staff here was wonderful and we loved the package we bought...with club access and a dinner included. The spa was also good. The only thing I might give less than excellent marks on is the Wi-Fi. It worked, but not the greatest ever.

10

Joanne

Apr 29, 2023

·

Stayed 3 nights

We could highly recommend staying at this hotel. We stayed with access to the Executive Club, and was the best club experience we have had. They staff were amazing, nothing was to much to ask for, and all they wanted to do was enhance your experience. We were very impressed.

10

NORIKO

Jan 3, 2025

·

Stayed 4 nights

It is located in a quiet place and is relaxing. The hotel lounge was nice. The staff was very helpful.

10

HYUNG

Aug 13, 2024

·

Stayed 1 night

Very nice staff and facilities. Loved sauna and pool area

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Cleanliness

Rooms and common areas are frequently described as very clean and well maintained. A few guests reported musty or moldy odors in some rooms.

Related guest reviews

10

TSUKAHARA

Nov 14, 2025

·

Stayed 4 nights

清掃が行き届いた室内で快適でした。朝食のメニューも豊富で美味しくいただきました。スタッフの対応も親切で良かったです。

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10

Norma

Dec 21, 2025

·

Stayed 1 night

La habitación es amplia, estaba impecable. El personal muy atento y servicial, el desayuno bufete con gran variedad y excelente sabor todo lo que probamos. Sin duda un gran hotel.

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10

Rudy

Apr 9, 2024

·

Stayed 2 nights

it’s very clean and wel maintained The garden is very beautiful. The concierge was so so .

10

Yiu Jun

Dec 12, 2025

·

Stayed 3 nights

Amazing varieties, room is clean

10

ABIGAIL ANH

Jan 17, 2025

·

Stayed 2 nights

Staff were extremely kind. Room was clean and quiet. Love their pool, it has warm water for cold morning swim!

8

Peter

Aug 7, 2023

·

Stayed 3 nights

Staff are very helpful and polite. Room is nice, good view. Smell moldy,

10

Thomas

Jan 2, 2023

·

Stayed 19,359 nights

The stay was very comfortable. Everyone at the hotel was very professional. Cleanness, food, and the level of service were all outstanding. A true 5 star hotel experience in Hanoi.

8

maimi

Nov 5, 2023

·

お部屋が少し臭かったが、ホテル自体は良い匂いで素敵でした。写真映えするところも多かったです。バスタブも広めで、バスソルトが付いてるのも良かった。また、アメニティがロンドンのアロマテラピーなんとかっていうブランドで、とても良い香りでした！

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10

Amrish

Nov 20, 2024

·

Stayed 2 nights

Excellent service, clean rooms and great restaurants!

10

MASAYA

May 4, 2022

·

Stayed 2 nights

スタッフがフレンドリーでとても親切、朝食の種類も豊富でとても美味しいです。残念な点は、前回は感じませんでしたが、空調でしょうか？部屋がカビ臭かったことです。コロナの影響で稼働率が下がったなどの影響もあろうかと思いますが、就寝する場所ですので改善願います。

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Rooms

Rooms are consistently described as spacious, comfortable, and quiet.

Related guest reviews

10

Norma

Dec 21, 2025

·

Stayed 1 night

La habitación es amplia, estaba impecable. El personal muy atento y servicial, el desayuno bufete con gran variedad y excelente sabor todo lo que probamos. Sin duda un gran hotel.

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10

Atheer

Nov 29, 2025

·

Stayed 4 nights

Outstanding hotel, beautiful rooms, amazing breakfast choices. Highly recommend. Staff were very helpful and friendly.

10

Van

Jul 18, 2024

·

Stayed 4 nights

Very comfortable, well appointed rooms. Outstanding service from well-trained, courteous and friendly staff. Exactly what you would expect from a 5-star property.

10

HEESOO

Mar 1, 2023

·

Stayed 1 night

조용하고 직원의 친절함과 룸컨디션이 좋음

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10

Sun

Feb 2, 2022

·

Stayed 1 night

설날연휴에 하루를 스폐셜하게 보내고 싶어서~숙박하게 되었는데.. 대만족! 호텔 직원들의 친절함이 너무 좋았으며..호텔 침구류가 푹신해서 정말 편안한 잠을 잤네요~~

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10

Juliana

Jun 16, 2024

·

Stayed 1 night

Most amazing stay at a JW Marriott hotel. As always true 5 star service, attentive staff, delightful generously sized rooms and the most comfortable beds. Breakfast selection as always wide and full of international cuisine. Spa was good quality and very well priced. Would stay again in a heartbeat.

10

ABIGAIL ANH

Jan 17, 2025

·

Stayed 2 nights

Staff were extremely kind. Room was clean and quiet. Love their pool, it has warm water for cold morning swim!

10

Woo Jin

Jan 13, 2025

·

Stayed 3 nights

호텔 부지 자체가 커서 산책하기도 좋고 방도 좋았습니다.

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10

Joshua

Nov 10, 2024

·

Stayed 4 nights

아주 훌륭한 호텔입니다. 일단 충분히 넓고 시설 좋습니다.

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10

galit harel

Jul 23, 2024

·

Stayed 3 nights

Very good hotel and very comfortable

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Service

Service is widely praised for warmth, professionalism, and attentiveness, though a few guests noted overly eager upselling or occasional lapses (for example, a missed celebration or housekeeping missteps).

Related guest reviews

10

TSUKAHARA

Nov 14, 2025

·

Stayed 4 nights

清掃が行き届いた室内で快適でした。朝食のメニューも豊富で美味しくいただきました。スタッフの対応も親切で良かったです。

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10

Dipesh

Jul 29, 2024

·

Stayed 2 nights

Exemplary hospitality. All of the team at the Marriott have simply done their global chain super proud. Well done to all and many thanks for making our stay most memorable. Thank you

10

Atheer

Nov 29, 2025

·

Stayed 4 nights

Outstanding hotel, beautiful rooms, amazing breakfast choices. Highly recommend. Staff were very helpful and friendly.

10

Rudy

Apr 9, 2024

·

Stayed 2 nights

it’s very clean and wel maintained The garden is very beautiful. The concierge was so so .

10

Van

Jul 18, 2024

·

Stayed 4 nights

Very comfortable, well appointed rooms. Outstanding service from well-trained, courteous and friendly staff. Exactly what you would expect from a 5-star property.

10

Nadeem

Sep 12, 2025

·

Stayed 4 nights

The staff truly made my stay enjoyable. I visited to celebrate a birthday, but the day came and went without any special acknowledgment from the hotel—no small gesture like a slice of cake or a card, which was a bit disappointing. That said, the overall experience was still worthy of four stars. A special mention to Trang in the F&B department, who was outstanding and made a real difference to my stay.

10

Thinh

May 24, 2024

·

Stayed 2 nights

Staffs are friendly and helpful. Their services are exceptional. Anything you want, just ask. They would go out of their way to full filled your wish.

10

Lim

Jan 1, 2025

·

Stayed 1 night

overall, it looks good but I need to highlight 2 things here : a - executive lounge shortage or baby chair, on 31 Dec, only one available b - breakfast variety but one of the staff attitude needed to be correct, as I requested him to help me put the hot chicken feet herbs soup on my plate but first, he wanted me to take it myself but it was hot, therefore I am requesting him to put onto my plate, he did it unwillingly finally. (1/Jan/2025)

4

OSAMU

Apr 2, 2025

·

Stayed 2 nights

寝ていたところ、勝手に部屋にクリーニングサービスのスタッフが入ってきた。別日ではルームクリーニング後にいったん着替えに帰った後、外出したら2回目のルームクリーニングが入っていた。荷物など開けっ放しにしていたので、何か取られてもおかしくない状況でしたが、フロントは2回行うのが決まりとの一点張りでトラブルになりました。非常に気分が悪かったです。

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10

Joseph

Feb 18, 2024

·

Stayed 1 night

Great hotel in the middle of a great city. Excellent breakfast to kick off your day. Tremendously friendly staff at every interaction. Book it you won’t regret it!

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Location

Peaceful, out-of-center setting about a 30-minute ride from major sights; many note it is quiet and relaxing but less convenient for sightseeing. Ride-hailing works well, though traffic can be heavy at peak times.

Related guest reviews

10

Yoshihiko

Jan 2, 2025

·

Stayed 3 nights

Nice service and good restaurant. Very quiet atmosphere.

10

Celine

Feb 16, 2025

·

Stayed 4 nights

Loved the quietness being far from city center. Easy to take a grab to old quarter

10

Sulki

Aug 9, 2023

·

Stayed 3 nights

Family vacation. We stayed for 4 days. Absolutely the most wonderful experience ever. Best service, friendly, helpful staff. Linen was very nice, wonderful pool and spa. Breakfast was great with many choice of cuisine (Korean, Vietnamese, Chinese, Indian, along with the continental). We had access to executive lounge which added to the delightful stay. Will defenitely stay here again when we go to Hanoi. It is about 30 minutes from the old town (most tourist attractions), but we had no problem with it.

10

Laura

Nov 11, 2024

·

Stayed 6 nights

The stay here was unlike anything we have ever experienced in any other JW Marriott properties. The staff is warm, knowledgeable and accommodating. Dining was exquisite. Buffett and Japanese cusine were memorable. Spa services including sauna, jacuzzi, steam rooms were comprehensive and tranquil. Location was a 30 minutes drive away from most Hanoi attractions. Live music and jazz club on site. Overall, it will be a worthwhile destination when in Vietnam for any traveler.

10

MINJAE

May 3, 2022

·

Stayed 2 nights

주위에서 독보적으로 아름다워요 직원분들 친절한건 말할 것도 없고 너무 깨끗하고 조용하고 최고였습니다.

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10

Seoung A

Jun 28, 2025

·

Stayed 1 night

One of the loveliest hotels I have stayed in. the staff here is always for you to help - which was really impressive! the surrounding is also very peaceful and feels like a resort away from the hustle. Breakfast was also superb

10

TATSUO

Feb 15, 2025

·

Stayed 3 nights

ホテルで過ごすのは最適な環境でした。ただ町の中心には少し遠くまた　朝　夕は交通渋滞が多いです。

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10

NORIKO

Jan 3, 2025

·

Stayed 4 nights

It is located in a quiet place and is relaxing. The hotel lounge was nice. The staff was very helpful.

10

TAKAFUMI

Nov 27, 2025

·

Stayed 4 nights

場所は観光には不便だが設備、食事は最高

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8

Yin Yue Esther

May 24, 2024

·

Stayed 4 nights

Good service with friendly staff, a nice and quiet place to stay away from the city centre

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Dining

Breakfast consistently earns high marks for variety and taste, and on-site restaurants are well regarded. Executive lounge food and beverage experiences also receive praise.

Related guest reviews

10

TSUKAHARA

Nov 14, 2025

·

Stayed 4 nights

清掃が行き届いた室内で快適でした。朝食のメニューも豊富で美味しくいただきました。スタッフの対応も親切で良かったです。

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10

Norma

Dec 21, 2025

·

Stayed 1 night

La habitación es amplia, estaba impecable. El personal muy atento y servicial, el desayuno bufete con gran variedad y excelente sabor todo lo que probamos. Sin duda un gran hotel.

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10

Sulki

Aug 9, 2023

·

Stayed 3 nights

Family vacation. We stayed for 4 days. Absolutely the most wonderful experience ever. Best service, friendly, helpful staff. Linen was very nice, wonderful pool and spa. Breakfast was great with many choice of cuisine (Korean, Vietnamese, Chinese, Indian, along with the continental). We had access to executive lounge which added to the delightful stay. Will defenitely stay here again when we go to Hanoi. It is about 30 minutes from the old town (most tourist attractions), but we had no problem with it.

10

Atheer

Nov 29, 2025

·

Stayed 4 nights

Outstanding hotel, beautiful rooms, amazing breakfast choices. Highly recommend. Staff were very helpful and friendly.

10

Yiu Jun

Dec 12, 2025

·

Stayed 3 nights

Amazing varieties, room is clean

10

Laura

Nov 11, 2024

·

Stayed 6 nights

The stay here was unlike anything we have ever experienced in any other JW Marriott properties. The staff is warm, knowledgeable and accommodating. Dining was exquisite. Buffett and Japanese cusine were memorable. Spa services including sauna, jacuzzi, steam rooms were comprehensive and tranquil. Location was a 30 minutes drive away from most Hanoi attractions. Live music and jazz club on site. Overall, it will be a worthwhile destination when in Vietnam for any traveler.

4

Yasushi

Jan 6, 2026

·

Stayed 1 night

早餐的种类很多，味道也很好吃。但是因为时段原因，很混杂，不少人在门口等待。 Staff们很热情，服务也算是周到，只是大概有业绩在身，推销一些增值服务方面有些过于热情了。令人不满意的是噪声。似乎是因为房顶在做防水，会持续到晚上十点，带小朋友出门，所以不得以找前台更换了Wing另一侧房间，但很不幸，早上八点另一侧又有响声。使入住体验变得很差。

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10

Amrish

Nov 20, 2024

·

Stayed 2 nights

Excellent service, clean rooms and great restaurants!

8

toshinori

Feb 4, 2024

·

Stayed 3 nights

朝食が美味しい。アジアの中ではダントツNO1の朝食です。中華ハノイNO1の味です。

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10

Joseph

Feb 18, 2024

·

Stayed 1 night

Great hotel in the middle of a great city. Excellent breakfast to kick off your day. Tremendously friendly staff at every interaction. Book it you won’t regret it!

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $185	12 $237	13 $236	14 $237	15 $224	16 $186	17 $186
18 $203	19 $346	20 $247	21 $486	22 $271	23 $250	24 $250
25 $249	26 $297	27 $418	28 $215	29 $181	30 $177	31 $185

Su	Mo	Tu	We	Th	Fr	Sa
1 $198	2 $363	3 $267	4	5 $267	6 $229	7 $366
8 $366	9 $366	10 $418	11 $351	12 $362	13 $396	14 $362
15 $362	16 $362	17 $434	18 $384	19 $207	20 $190	21 $190
22 $207	23	24 $974	25	26 $495	27 $211	28 $185
29 $181	30 $194

JW Marriott Hotel Hanoi

Prices for JW Marriott Hotel Hanoi

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds

Deluxe Suite, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 2 Double Beds, Lake View

Grand Suite, 1 Bedroom

Deluxe Room, 2 Double Beds, Lake View

Executive Room, 1 King Bed, Lake View

Executive Suite, 1 Bedroom (Chairman Suite)

Presidential Suite, 1 Bedroom

Executive Suite, 1 King Bed, Lake View

Executive Room, 1 King Bed, City View

Executive Suite, 1 Double Bed, Balcony (1 King Bed, Lake View)

Executive Suite, 1 King Bed

Executive Room, 2 Double Beds

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed

Guest reviews of JW Marriott Hotel Hanoi

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Hotel Hanoi

Prices for upcoming dates