Is parking available at the property?

Yes, parking is available on-site. There is a covered self-parking option for a fee of USD 75 per day and valet parking for USD 95 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A to-go breakfast is available daily from 6 AM to 11 AM for a fee of approximately USD 22 per person.

Does the property allow pets?

Yes, pets are allowed at the property with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in is available for a fee of USD 67, and late check-out can be arranged for USD 100, both subject to availability.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, a wheelchair-accessible registration desk, and a stair-free path to the entrance. Additionally, there are assistive listening devices available and the fitness center is wheelchair accessible.

Where is the property located in relation to key landmarks?

The hotel is centrally located in New York, just steps from Broadway and 6 minutes on foot from Rockefeller Center. It is 0.3 miles from Central Park and 0.4 miles from Times Square, making it an ideal spot for exploring the city.

What are the policies for guests staying with children?

Children are welcome at the property. Kids can stay for free up to a certain age, although specific age details are not provided.

Hilton Garden Inn New York Midtown West

Average nightly price at Hilton Garden Inn New York/Central Park South-Midtown West by month, last 12 months (USD)
Month	Average price
January	US$165
February	US$182
March	US$217
April	US$262
May	US$304
June	US$342
July	US$268
August	US$212
September	US$425
October	US$388
November	US$328
December	US$506

What guests think

At Hilton Garden Inn New York/Central Park South-Midtown West, travelers praise the walkable Midtown location and generally friendly staff, but many report persistent elevator problems—ranging from long waits to outages—and occasional maintenance issues like weak AC, hot water, or noise.

Rooms are compact but functional, often with a microwave and fridge; some guests noted noise, limited views, or temperamental climate control and water pressure. Cleanliness feedback is mixed, ranging from spotless stays to worn hallways and isolated reports of pests. Facilities and operations have occasionally been disrupted by renovations or a flood, with the gym sometimes closed and day-to-day logistics affected. Overall, expect a convenient Midtown base with trade-offs in reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators face persistent long waits and outages, with some periods of manual operation. Renovations/flooding periodically closed amenities (e.g., gym, restaurant) with passes to a nearby gym; business center and laundry service were reported unavailable at times, and parking is off-site.

Related guest reviews

2

Chenxi

12 Jul 2025

·

Stayed 9 nights

The laundry seriver was not available due to a construction, but this service is was listed on the Expedia hotel website as hotel amenities even after I checked in. It was very inconvenient for 9 nights stay in this hotel without laundry, since the availble self-service laundry was the most important reason for me to select this hotel. I talked to the reception desk manager, and I was told I would receive a solution. But the manager never contacted me again for this issue. It was a false advertisement, since the expected service was not provided at all. The elevator situation was terrible, needed to wait 10 to 15 minutes to get on during peak hours almost every day. The hotel staffs used one or two elevators all the time. The room cleaning was not done till 4pm for one day. I had to call to request the service. I will highly not recommend this hotel.

6

Jasmine

9 Aug 2025

·

Stayed 4 nights

The location of this hotel was perfect, close to plenty of subway stations and close to Times Square. The issue we had was with the lifts. There was only 2 working lifts for a very populated building, these lifts were very small and others would push in front as there was no order. We had to plan our day around the lift. Whilst at the hotel they do warn you of the demand of the lift- however we would typically wait 10-20 minutes for the lift! There was no stairs to use to walk up instead of waiting for the lift. In addition the gym was under construction which was frustrating as well as the lift.

6

Chana

14 Aug 2025

·

Stayed 2 nights

2 of 3 Elevators were out of service as well as gym . Wait time was

8

Philip

18 Nov 2025

·

Stayed 3 nights

I've stayed here before. Great location. Rooms are comfortable. Front desk staff was not particularly friendly or prompt. Biggest problem is the elevators. Incredibly slow. I used the stairs all the time.

6

Marilyn

6 Oct 2025

·

Stayed 4 nights

This hotel was comfortable and conveniently located for the places we planned to visit. The staff were responsive and knowledgeable. However, the elevators were very inadequate for the size of the hotel and number of rooms/guests. There were three elevators, but one was out of service during our visit. The two working elevators were often held up at certain floors. So guests were left waiting for long stretches. One afternoon I waited for over 20 minutes in a crowd of guests who had just checked in. My husband went off to have a drink at the bar next door, and was shocked when he returned to find me still waiting for the elevator. Totally unacceptable.

6

Thomas

19 Oct 2025

·

Stayed 1 night

Friendly staff but hotel could use some attention. Rooms are clean, but the business center had apparently been out of service for months and elevator waits could be as long as five minutes. Every bell cart had something broken.

2

keith

31 Mar 2025

·

Stayed 4 nights

Only 1-2 elevators working for the entire stay. Had to take the stairs a few times from the 18th floor due to the long wait. Fitness center closed due to flood. Health club across the street was made available. Coffee not replenished in room. We would have booked another hotel if we knew about the elevator wait times when we checked in

6

olivier

7 Apr 2025

·

Stayed 3 nights

Hilton garden inn is ok, but our stay was severely affected by elevator issues (1or 2 out of 3 not functioning, plus had to be operated manually by staff due to electrical problems, causing waiting times as long as 30'). Management could have communicated better about the issue, guided better the staff operating elevators, and offered compensation to travelers

10

Robert

10 Aug 2025

·

Stayed 1 night

This hotel is located on west 54th street, fairly convenient to much of midtown Manhattan. Outside of the hotel, the street felt grungy (not their fault). The bed was comfortable and a decent size for that location and the price. A garage was very nearby and surprisingly low priced - for midtown Manhattan.

10

Gisele

20 May 2025

·

Stayed 3 nights

Appreciated that they offered day passes to the gym across the street since their fitness center was not available to use.

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Cleanliness

Many guests found rooms clean and tidy, but others noted worn or dirty carpets/hallways and isolated issues like pests or stains.

Related guest reviews

6

Trupti

12 Jul 2025

·

Stayed 2 nights

Lack of hot water, not very clean

8

Reve

1 Jun 2025

·

Stayed 1 night

The location was absolutely perfect! Very convenient and just far enough away from the tourists but close enough to theaters and places of interest. The room had a microwave and refrigerator which was great because with the grocery store around the corner it made it easy to save some money. The room was clean and the housekeepers came every day to clean. The only thing is to make sure to pack some patience when it comes to the elevators. I never waited more than 5 minutes for an elevator but still it would take a hot minute for them to arrive. I ended up staying here for 5 nights and most of the time at least 1-2 elevators were down. You would think with all of those complaints they would make upgrading the elevators a priority. That would be my only negative though. All staff were super kind and helpful. They offered umbrellas when it was raining and were very friendly. Would definitely stay here again.

6

Rebecca

6 May 2025

·

Stayed 1 night

Great location and is comfortable except for the room odor from the dirty carpet.

2

Shabnam

7 May 2025

·

Stayed 1 night

-There were 2 cockroaches in the room. -A blood stain on the blanket -Very thin walls, with loud voices coming from next door. We left at 6 am next morning and went to another hotel.

10

Roseanne

8 Aug 2025

·

Stayed 2 nights

Very clean

4

Jonathan

2 Dec 2024

·

Stayed 4 nights

The pictures never match reality. Pros: room location was quiet. Cons: everything was dirty. -yellow smelly towels -bed spread tattered -bathroom small and not clean -hotel spaces not clean -elevator was not functioning, had to take stairs several times -room cleaning every other day, not sure how this is possible, our towels were changed nothing else -no toiletries We expected a small space being in NYC and all. For the price, we did not expect to be staying in a dirty motel. Won’t stay here again. For the cost you can get better.

8

Galia

10 Nov 2025

·

Stayed 2 nights

Clean room, good staff, everything was in the room, microwave, tea/ coffee machine,

4

Daniel

13 May 2025

·

Stayed 2 nights

Small rooms, run down condition and very unsafe as they do nothing to control access to the room floors. Small, dark, stuffy hallways. Low quality beds, soft and lumpy. Your basic midtown nightmare.

6

Cheryl

23 Dec 2024

·

Stayed 6 nights

The location is convenient to lots of attractions. During my 6 day stay I only had hot water in my room for 2 . Told reception but nothing done . Lifts not enough , 2 out of 3 working and you shared with staff . Could wait over 20 mins to go down. Carpets very dirty and in hoovered

8

Laura

31 Oct 2025

·

Stayed 3 nights

Room was clean, housekeeping was very good.

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Rooms

Rooms are small but practical, often with a microwave and mini-fridge; some are quiet and comfortable. Common issues include noise (near elevators/AC), underwhelming views, inconsistent temperature control, and low shower pressure or slow hot water.

Related guest reviews

8

Kim

20 Jun 2025

·

Stayed 3 nights

Great location and loved having the refrigerator, microwave and shop in the lobby for little drinks and snacks if needed. Only thing we disliked was the room was very humid even when not humid outside. Left clothes feeling slightly damp.

8

Sara C

7 May 2025

·

Stayed 2 nights

I was staying on the 24th floor and elevators were soooo slow Also the water in my shower never got hot even after 20 minutes. It got warm but never hot.

6

BENOIT

10 Aug 2025

·

Stayed 1 night

Air conditioning very noisy

8

Jon

7 Nov 2025

·

Stayed 2 nights

Good location, nice room

6

Tammy

29 Jun 2025

·

Stayed 4 nights

The elevators were very slow and small. The door to bathroom were not private.

6

Ronit

29 Jun 2025

·

Stayed 2 nights

Room Window to the city view was so narrow I could hardy see any view.

8

Thomas

30 Sept 2025

·

Stayed 1 night

Shower was NOT hot

8

Barbara

30 Aug 2025

·

Stayed 1 night

Great for an overnight stay to see a show! Comfy bed but REALLY small room! They need more elevators!

10

Rebecca

6 Sept 2025

·

Stayed 1 night

Great room, great location

10

Dave

9 Aug 2025

·

Stayed 2 nights

Really nice and clean hotel! The only concern we had was with the AC not cooling to the set number we chose so sometimes we’d wake up to 78 degree so just watch out!

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Service

Staff are often friendly and helpful, with several standout interactions. However, some guests reported slow or unresponsive front-desk support and inconsistent problem resolution during disruptions.

Related guest reviews

10

April

20 Oct 2025

·

Stayed 1 night

Front desk was very friendly, check in was quick and easy. Harrison the door man was very helpful and friendly. Our room was very quiet and we slept great.

2

Jenifer

22 Aug 2025

·

Stayed 5 nights

From the minute we got there it was bad. It was around 10pm and they don’t even have a way to get a drink of water. What i was told is that there’s no water container because customers drip and they don’t want to clean it up. Mind you that there were at least 5 people standing around at a time. Finally get to our room to not have the air conditioning working and a barn door to the bathroom. The bedding was like sand paper to the point my daughter woke up with rashes all over her legs. They didn’t have a do not disturb door hanger so the cleaning people just walked into our room twice with us sleeping. We asked several times to not clean but they just kept coming back anyway. The elevators are a whole issue of its own. There was construction going on so the restaurant was closed and you had to cross the street to use some other gym facility. None of this was on the website. I was told the morning after our first night there would be compensation in which I’m still waiting on.

10

Amberly

24 Mar 2025

·

Stayed 3 nights

First of all I would like to thank all their employees who were on duty during our stay, they were professional, courteous, helpful, I can't say enough great things about them. A special shout out to Jade and the gentlemen that help with the bags, thank you for making our trip outstanding. For the reviewers that have said the employees were rude they must of stayed at a different hotel because that is furthest from the truth. This hotel is in a great location, walking distance to all the major attractions Manhattan has to offer. As some have said the elevators are busy during mornings and late afternoons, however you just need to plan for this, it really is not an issue. This hotel is clean, comfortable and was a pleasure to have stayed here. Thanks to all.

8

David

10 Jun 2025

·

Stayed 2 nights

The staff were very helpful and pleasant. They were also able to help us with an early check in.

6

Nancy MacCaffray

20 Aug 2025

·

Stayed 3 nights

I liked the staff. We asked for the room to be cleaned one day and it never got cleaned. They only left clean bath towels but no hand towels nor wash clothes. We had to continually ask for different essentials and at one point I had to go to the cart to get the towels, toilet paper and tissue. It seemed there was not enough staff to take care of all the rooms.

10

Sonja

20 Jul 2025

·

Stayed 3 nights

I MUST compliment the phenomenal evening staff at Hilton Garden Inn located at 237 W. 54th Street, NYC. I had an amazing stay as I came to celebrate my 60th birthday. The evening staff which consisted of CHRISTIAN, JADE, SEAN & DESTINEE went out of their way to ensure I had a great stay. To my surprise, these lovely people had a birthday cake and card for me after my dinner at Empire Steak House. Nowadays you don't find too many people who will exceed your expectations and these delightful people did!!! Thank you all for your impeccable customer service- it definitely made my trip to NYC unforgettable! ❤️

2

joel

27 May 2025

·

Stayed 2 nights

That day we arrived at the hotel earlier than the 3 p.m. check-in time, so we left our bags in their storage unit. We went to see the city, which we had a great time at. We arrived at 9:30 p.m. When I went to check in, the front desk told me, "Your room wasn't ready," and I was in shock. They didn't resolve the issue for almost 40 minutes. The crew's attitude was humiliating and unprofessional.

10

Jeffrey

23 Aug 2025

·

Stayed 3 nights

Staff was very friendly and helpful. I believe it was Jackie upon check-in was very friendly and smiling. Very kind. Staff was wonderful. We have stayed here twice and both times the staff was awesome. The only down side to this place is the elevators. They can take forever. Location is very nice as well. Thank you

10

Juana

29 Dec 2024

·

Stayed 7 nights

I’m can’t remember her exact name but she works the desk in the evening till early morning I believe. When I tell you she went above and beyond her job. I want to remember her name but can’t for the life of me. Long black hair and she spoke Spanish. She was like family. It’s the staff sometimes that makes a difference. Everyone has always been super friendly to me when in my stays there.

10

Irene

28 May 2025

·

Stayed 3 nights

The staff was very friendly and accommodating! Check in was quick and they were very kind and gave us late check out. Our room was clean, quiet with a larger bathroom considering it’s nyc and housekeeping was very attentive each day. We will be returning to Hilton Garden Inn.

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AI-generated summary based on recent guest reviews

Location

Central, walkable base near Times Square, Central Park, Broadway, and multiple subway lines; convenient for dining and attractions.

Related guest reviews

10

Anthony

14 Dec 2024

·

Stayed 1 night

Great location

10

Sharon

28 Jan 2025

·

Stayed 4 nights

The location was amazing - a short walk to Central Park one way, another short walk through Times Square down to Rockefeller. Great restaurants and bakeries on our doorstep. Lots of great theatre shows on our doorstep. Also, not on the doorstep of Times Square so away from the noise and light of that. Would stay again.

10

Michael

15 Oct 2025

·

Stayed 1 night

Beautiful room with an outstanding location in the city. Walking distance to Time's Square, Central Park and Rockefeller Center.

8

Stacy

18 Apr 2025

·

Stayed 4 nights

Very convenient to Broadway and Central Park.

10

Daysi Noemi

15 Feb 2025

·

Stayed 6 nights

It's a lovely, clean hotel in a very convenient location, within easy walking distance of many attractions.

8

Lori

28 May 2025

·

Stayed 1 night

Great location, friendly staff. Short walk to Carnegie Hall, subways etc.

8

John

5 Aug 2025

·

Stayed 2 nights

Parking is a tough situation bud it's New York. Extremely convenient to times square, central park and 5th Ave. The rooms were great except waiting for the elevator. New Yorkers have their own way to get use to but they are chill people. The staff were nice and available 8 out of 10 overall

10

Robert

10 Aug 2025

·

Stayed 1 night

This hotel is located on west 54th street, fairly convenient to much of midtown Manhattan. Outside of the hotel, the street felt grungy (not their fault). The bed was comfortable and a decent size for that location and the price. A garage was very nearby and surprisingly low priced - for midtown Manhattan.

10

Emma

29 Aug 2025

·

Stayed 3 nights

Hotel is in a great location, close to all the theatres and walkable to Times Square excitement but far enough away that its not noisy. Also very close to Central Park which is a great place to spend the day. The hotel was a spacious room and comfortable bed. Check in and out was smooth. The only downside that only happened once was the lifts are very slow and we waited at least 10 minutes to get in the lift.

8

Blaise

30 Aug 2025

·

Stayed 1 night

Walking distance to Times Square and Central Park

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Dining

Breakfast is generally well liked when available, but the restaurant has been closed or limited during renovations, with some guests using a partner venue next door. The lobby pantry is convenient though modest.

Related guest reviews

8

konglik

4 Oct 2025

·

Stayed 3 nights

breakfast is very nice, as good as high end hotels

8

Mary A

25 Mar 2025

·

Stayed 7 nights

Everyone was super nice and helpful. The only thing was, on one of the days towards the end of my stay, the cleaning crew came in and threw away allll of my souvenirs thinking it was trash when it very obviously wasn’t. They found it but only offered breakfast vouchers the last two days of my stay and the Hilton honors points never showed up that they said they would give me for the inconvenience. I don’t think I would stay here again even though everything else was perfect. That just put a bad taste in my mouth, how do you throw away BAGS of souvenirs that were clearly souvenirs.

8

Christa

23 Apr 2025

·

Stayed 5 nights

The property is located in a really convenient area, we were able to walk to at least half of the things we wanted to do and the rest were an easy subway ride, there are a few subway stations within less than 5 min of the front door. The staff were above and beyond kind and helpful at all times. My main complaint is the elevator situation kind of sucked. They are very very tiny and sometimes take forever to arrive. The rooms are also very small which I didn’t have an issue with but it was just my teenage daughter and I, had there been one more person it would have been pretty cramped. There is plenty of restaurants nearby and all the necessary shops (groceries, drugstores etc) which is helpful because their little store at the hotel itself really didn’t carry much more than your average vending machine.

6

Jill

25 Jun 2025

·

Stayed 3 nights

Breakfast is not adaptable for GF or Lactose intolerance No kettle in the room, poor bedding and towels, Reception was closed off for a quick revamp - info from the staff

10

David

22 Jun 2025

·

Stayed 3 nights

Very comfortable bed, clean room and friendly staff made our stay fantastic. We also included the breakfast option and we were glad we did. Excellent service of a buffet style breakfast to start your day.

6

Mary

4 Aug 2025

·

Stayed 2 nights

I called in the morning to ask for early check and was told brusquely that nothing was available. Check in at the normal time was great (Thanks, Sean!) Restaurant was closed. One of three elevators was out, making trips up and down time consuming (There is actually a sign by the elevators saying that guests should plan for delays during busing times. Wha? Room phone didnt work but room was clean and comfortable with good a/c. Lost my phone Saturday night and front desk was kind enough to call the retaurant for me. Lovely.

10

Kristen

10 Dec 2024

·

Stayed 1 night

The front desk staff were very friendly. The room and bathroom were very clean. The restaurant was busy and there wasn't a wait on drinks or food.

2

Victoria

18 Aug 2025

·

Stayed 3 nights

I would not stay here ever again . It took over 2 hours for me to receive fresh towels and a shower cap . Breakfast is not included causing me to not get out the hotel until noon ! Whole half a day wasted waiting in the room with my family , on an already short trip . The staff had little knowledge as to what they offer . Only one elevator out of 3 worked , you had to just jump on an elevator and hope it stopped at your floor . One day we waiting 50 minutes for the elevator . The housekeeping staff was rude . The only positive thing was when we went to eat breakfast with the private company next door that ran it , they were very friendly .

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $476	2 $218	3 $517	4 $518	5 $698	6 $430	7 $369
8 $230	9 $332	10 $512	11 $514	12 $467	13	14
15 $236	16 $305	17 $575	18 $570	19 $319	20 $375	21
22 $180	23 $173	24 $296	25	26	27 $494	28 $337
29 $207	30 $349

Su	Mo	Tu	We	Th	Fr	Sa
		1 $655	2	3 $787	4 $985	5
6 $448	7 $451	8	9 $928	10 $610	11 $853	12
13 $346	14 $337	15 $452	16 $452	17 $325	18 $553	19
20 $368	21 $374	22 $402	23 $374	24 $401	25 $530	26 $656
27 $555	28 $550	29 $635	30 $635	31

Hilton Garden Inn New York/Central Park South-Midtown West

Prices for Hilton Garden Inn New York/Central Park South-Midtown West

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bay View (Hearing)

Junior Suite, 1 King Bed, City View

Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)

Room, 2 Double Beds

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, City View

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, City View

Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 1 King Bed, Terrace

Room, 2 Double Beds, City View

Room, 2 Queen Beds

Suite, 2 Queen Beds, City Viewith, Corner (With Ex Bath)

Deluxe Room, 2 Queen Beds, Terrace

Room, 1 Queen Bed

Suite, 1 King Bed, Accessible, City View (Mob & Hearing, Roll-In Shower, Corner)

Guest reviews of Hilton Garden Inn New York/Central Park South-Midtown West

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn New York/Central Park South-Midtown West

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