Name: The Fontaine
Address: 901 West 48th Place, West Plaza, Kansas City, Missouri, United States of America, Kansas City, Jackson County, US
Price range: US$146–US$389 per night
Rating: 8.63

What guests think

At The Fontaine, travelers highlight a stylish, boutique feel near Country Club Plaza, consistently friendly staff, and a lively rooftop pool and bar, with modern, generally spacious rooms that feature impressively large walk-in showers.

Common frustrations include inconsistent housekeeping, occasional cleanliness lapses, and some noise. Facilities draw crowds: the rooftop pool is small and seasonal, the gym is modest, parking is paid/validated, and shuttle availability varies. On-site dining and drinks earn frequent praise, though breakfast and service speed can be hit or miss and prices feel high to some. Expect a stylish, convenient stay with great vibes but uneven execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and bar are standout features, but the pool is small/crowded and closes seasonally. Gym is modest; parking is in a paid garage with validation, and shuttle service has been inconsistent.

Related guest reviews

2

Christina

6 Oct 2025

·

Stayed 2 nights

Front desk attendant was rude at checkout. I challenged the $28 parking fee per night when the garage was only $20 and free on weekends. She did not remove the charges and was very rude.

10

Kristine

2 Oct 2024

·

Stayed 2 nights

Beautiful property with savvy charm. We felt like it was a swanky hotel and loved the proximity to the KC Plaza shops and dining establishments. The upstairs bar was so cool too! My only beef was with Expedia for not revealing that the pool was closed for the season. (end of September was our stay). Apparently it was closed after Labor Day. Will stay again and look forward to using the pool next time!

8

jan

21 Jun 2025

·

Stayed 1 night

It’s a block off the plaza. Nice view from 7 th floor pool / restaurant. Very small pool area, if your plan was to lay out

8

Stephanie or Scott

15 Jun 2025

·

Stayed 1 night

Pretty hotel. Nice check in staff. Pool is pretty but small. Fire alarm went off at 2am due to being attached to a neighboring parking garage system. No comps offered for the inconvenience. Self pay parking is $26 so be expected for that add on expense because limited neighborhood parking available. Shower and bed were nice but cleanliness around the bathroom was b grade. Overall 4.2

10

Lawrence

4 Oct 2025

·

Stayed 2 nights

Was only in KC for 2 days, but absolutely loved this hotel. The staff was extra friendly and helpful, the hotel pool / lounge area was beautiful, and my room had a cute balcony overlooking a nice view as well. I would definitely stay here again if I'm ever in KC again.

4

Eric

5 Oct 2025

·

Stayed 1 night

Disappointing. The advertised shuttle service was not running while we were there. The room did not have a bathtub despite them being pictured on the website for the king rooms, and the service at the restaurant was poor.

6

Richard

18 Sept 2025

·

Stayed 2 nights

Honestly front desk and valet were great. Location was great. Rooms were fine. Gym was small. Pool was small but nice. Room was ok but while we were out the first day it wasn’t cleaned. Then when we asked they said staff was gone. No one could make up the room. My mid review is based on value. If it were priced lower my rating would be better.

10

Nichol

27 Sept 2025

·

Stayed 1 night

The restaurant breakfast was the best that I have ever eaten. Tender biscuits. Gravy better than home. Fluffy scrambled eggs. Keep that cook! Warm enough to swim in the roof top pool.

8

Chad

27 Sept 2024

·

Stayed 1 night

Pool was crowded

8

Charity

23 Feb 2025

·

Stayed 1 night

Check-in went smoothly. Did have to inquire about drink coupon we were issued, but they offered that up quickly, however just for one person not two. Garage parking available which was nice. Did have to have the parking tickets validated we obtained which didn’t take long to do upon check out. Room was clean and quiet. We did have to call maintenance as there was no hot water in our room. It was hit or miss after they checked our room but by the morning it was lukewarm. Location was great for what we were doing in KC.

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Cleanliness

Many guests found The Fontaine clean and well kept, but reports of dirty bathrooms, hair or stained linens, and slow hallway upkeep appear across multiple stays.

Related guest reviews

10

Dawn

16 Aug 2025

·

Stayed 2 nights

Tasha at the front desk was awesome! So friendly and helpful! We had some hair left from previous guest that was kind of nasty in the shower and the pool had some glasses under the tables and couches that hadn’t been cleaned in a while. Room could have been a little cooler but I think it was due to the major heat at the time. Overall, it was great and classy! We enjoyed our stay!

6

Jacqueline

15 Feb 2023

·

Stayed 2 nights

4th floor was dirty and there were used sheets, towels, and trash bags migrating around the floor for over 24 hours. Mentioned to staff and nothing was done until Sunday evening. You tell chips /food were spilled outside the elevators and down hallways and the crumbs were there upon arrival and not cleaned up until Sunday evening.

4

Jacqueline

31 Mar 2025

·

Stayed 4 nights

Property is not that clean

4

Teddy

26 Mar 2025

·

Stayed 2 nights

Staff is the best part of the hotel, facilities need work. Not clean and room had ceiling fixes you would expect from cheap landlord not a high rated hotel

10

George

15 Aug 2025

·

Stayed 5 nights

All staff extremely friendly, helpful, and made you feel valuable. Cleanliness was top tier. Modern. Comfortable bed, amazingly large shower, great food and drinks on top with the rooftop pool. Will always stay here when in town.

10

Jenine

27 May 2025

·

Stayed 1 night

This is a beautiful property located in the perfect spot to check out the town. We asked if we could check in early and the hotel accommodated us. The parking was not an issue even though it’s in a parking garage. The rooms were beautiful and spacious. The staff was helpful and kind. We had to ask for extra towels and they were up to our room in minutes. We ordered room service for breakfast and that also came quickly. Would 12/10 recommend.

8

STEPHANIE

6 Aug 2023

·

Stayed 2 nights

Beautiful hotel and good location. Easy access walking distance to country club plaza. Staff is friendly and helpful. Disappointed in the cleanliness of the room. Bathroom had a foul smell to it and the blow dryer was covered in hair. One of the bed pillows had what looked like blood stains on the pillow that showed through the pillowcase… not what I expected from a lovely hotel

4

Celia

23 Jan 2023

·

Stayed 3 nights

I’ve stayed at this property several times but will not anymore. There was no toiletries and had to ask several times. The coffee both in the room and cafe stinks. The cafe is useless serving a small cold buffet. The room was not very clean with grime on baseboards and walls and the bed was uncomfortable

2

Jorge

10 Oct 2023

·

Stayed 1 night

Dirty room. Shower and sink had hair. Pretty disgusting.

4

Yodalys

13 Jul 2024

·

Stayed 1 night

Beautiful lobby, entrance, pool, bar and dining area. Hallways did not smell good. People were having a party could smell smoke in the hallway. Shower had hair in it. Walls dirty. Subpar cleaning of carpet. PILLOW CASE HAD STAIN ON IT. Staff was excellent and friendly especially pool staff.

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Rooms

Rooms are modern and generally spacious with very large walk-in showers, but comfort is mixed due to mattresses/pillows, occasional noise, dim lighting, and sporadic maintenance issues; Wi-Fi speed was poor for some.

Related guest reviews

6

Mark

2 Sept 2025

·

Stayed 2 nights

I paid $28 a day to park, forgot my ticket to validate was assured by the front desk that as long as I brought my tickets before check out, no additional parking would be added to my room. Not the case I paid the hotel $28 for 2 days, they could only validate one and then had to pay $20 as well. Beds are horribly uncomfortable, pillows sucks and for the cost of the room and the “luxury” of the hotel, it was extremely disappointing. Shout out to Peaches the bartender in the lounge, best part of our visit. Wouldn’t recommend The Fontaine or stay here again!!

8

Timothy

4 Dec 2023

·

Stayed 1 night

The condition and location of the property are excellent. Convenient parking garage and easy access to great restaurants and shopping. My only complaint this stay was the in room Wi-Fi was basically unusable. I ran a speed test and the signal was less than 1 mbps.

6

Jenny

14 Jul 2024

·

Stayed 3 nights

Location is good. Rooms are big. Shower is fantastic and the products too. Blackout curtains very good. However for the number of stars the hotel have it’s a bit of a disappointment. Pillows were lumpy, other guests were rowdy at 2am 2 nights, feels like a party hotel. No stairs to reach your floor, you could only exit. Elevator often busy due to bar and resturant being on the top floor. AC not quiet. Doors slams when closing.

6

Abby

20 Dec 2024

·

Stayed 1 night

Our curtain was torn, lamp didn’t work, room seemed dark not much lighting, after showering water ran all over bathroom floor(slick). Ceiling in bathroom didn’t look good had patched holes.

10

Edward

15 Jul 2025

·

Stayed 2 nights

The rooms are spacious but it's the shower that takes the cake. It's sooooo large. Like you could have a party of 6 in there. The water pressure and temp are perfect as well! Definitely a good time

8

Mary

7 Mar 2024

·

Stayed 1 night

Our room was right next to the freight elevator; pretty loud thru out the night.

4

Eric

5 Oct 2025

·

Stayed 1 night

Disappointing. The advertised shuttle service was not running while we were there. The room did not have a bathtub despite them being pictured on the website for the king rooms, and the service at the restaurant was poor.

10

Chandee

24 Sept 2025

·

Stayed 2 nights

Staff was wonderful. Very friendly, knowledgeable and helpful. Everything was clean and up to date. Room and bathroom were spacious. Bed was a little bit firm for us but definitely would stay again.

8

Brian

1 Dec 2024

·

Stayed 3 nights

Beds are too soft ... our backs hurt in the mornings. Pro tip, there is a completely separate elevator from the garage up directly to the hotel. The sign in the other well, with two elevators is not clear, but it means turn around, go back out into the garage, walk a couple dozen feet to the left, go in a completely different door where there's a single elevator shaft with the hotel logo on the door.

10

Edward

20 Apr 2025

·

Stayed 1 night

Felt upscaled. Definitely worth a trip again. HUGE and I mean HUGE shower. Don't need to tell you what to do in there...

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Service

Staff are widely praised as friendly, helpful, and accommodating, with quick fixes and occasional upgrades. Recurring gaps include missed housekeeping, slow restaurant/bar service, billing or fee disputes, and uneven responses to maintenance or hot-water issues.

Related guest reviews

2

Jason

10 Jun 2023

·

Stayed 1 night

1 star. Hotel “looked” amazing but they sold our room before we got to check in. We even called to tell the hotel were arriving late. And by late I mean 11pm not 3am.

2

Christina

6 Oct 2025

·

Stayed 2 nights

Front desk attendant was rude at checkout. I challenged the $28 parking fee per night when the garage was only $20 and free on weekends. She did not remove the charges and was very rude.

10

James

24 Oct 2025

·

Stayed 3 nights

Every staff member we ran into was always super nice and helpful.

10

Ben

1 Sept 2025

·

Stayed 1 night

Had a mix up with our room and it was taken care of quickly and with ease. The staff are so friendly and helpful. Our room was clean and very nice. Had a wonderful experience at the bar. Great drinks and even better bartenders! Joey at the bar is amazing!

6

Violet

7 Jun 2025

·

Stayed 1 night

The front desk staff was very friendly at check-in. The room was nice, but guests next door were very loud... up past midnight having very loud conversations, coming and going from the room frequently, and slamming the door each time. Someone seemed to locked out and was pounding don't and was pounding on the door and shouting to get in at 3 am... weird since you need a room key to access the guest floors via the elevator. Had breakfast in the restaurant on morning of our departure and the waitress was cranky when we didn't greet her and ask her how she doing when she first arrived at our table. Upon check out, we asked for the folio to be emailed to us. An hour later, after departing the property, we reviewed the email and found our breakfast charge was nearly triple the receipt we signed. We immediately called the hotel and got the run around. The front desk couldn't fix it and sent the call to the restaurant. The restaurant confirmed the amount sent to the folio matched the receipt and couldn't explain why it showed up at a higher amount. Back and forth, and no one could fix it. We called again the following day and were told a new folio would be sent, but it never was. The charge went through for the full amount, and no further update was provided from the hotel, so I decided to dispute the charge and let the cc company chase them for a while.

10

Jillian

27 May 2025

·

Stayed 1 night

Excellent service from everyone, from the front desk to the bar. Easy to add late checkout. Clean, great location, friendly staff. Will be recommending to others looking for a place to stay on the Plaza!

4

Eric

5 Oct 2025

·

Stayed 1 night

Disappointing. The advertised shuttle service was not running while we were there. The room did not have a bathtub despite them being pictured on the website for the king rooms, and the service at the restaurant was poor.

6

Richard

18 Sept 2025

·

Stayed 2 nights

Honestly front desk and valet were great. Location was great. Rooms were fine. Gym was small. Pool was small but nice. Room was ok but while we were out the first day it wasn’t cleaned. Then when we asked they said staff was gone. No one could make up the room. My mid review is based on value. If it were priced lower my rating would be better.

8

Greg

9 Nov 2025

·

Stayed 2 nights

We always stay at The Fontaine when in Kansas City because we love it. This time the front desk and housekeeping fell far short of expectations. We checked in to Room 307 Friday and noticed less than half a roll of toilet paper and an almost empty Kleenex box. On our way to dinner, I stopped at the front desk and ask that both be delivered to our room. They never were. The next morning, housekeeping refilled the Kleenex but still not the toilet paper. We had to track down a housekeeping cart to get one. Why aren’t there extra toilet paper rolls in every room, all the time? No one likes toilet paper anxiety.

10

Ashton

16 Jun 2025

·

Stayed 1 night

I had an all around amazing experience while staying here. Thank you for the great service

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Location

Walkable to Country Club Plaza with plentiful dining and shopping nearby; most guests find it convenient and safe.

Related guest reviews

10

Craig

15 Oct 2023

·

Stayed 3 nights

We stayed 3 nights and everything was great! Our room was clean, spacious and very comfortable. Hotel location was fantastic. Walking distance to lots of restaurants, bars and shops.

10

Rodney

29 Jul 2024

·

Stayed 4 nights

Great spot in the heart of the plaza. Close to everywhere we wanted to be. Just a great spot

10

John

2 Oct 2025

·

Stayed 3 nights

Staff at the hotel are very nice and accommodating! Hotel is walking distance to the plaza! Rye and Classic cup both have delicious breakfast. Beauty Brands have great stylist, especially Janie Wales

10

David

6 Apr 2025

·

Stayed 2 nights

Excellent staff, location is well positioned, and room and public areas were tastefully designed. I would stay here again.

10

Laura

24 Apr 2025

·

Stayed 1 night

Sitiuated in beautiful, walkable area with many dining and shopping venues, and festooned with fountains and sculptures. Tasteful, comfortable room with terrific rainforest shower head. Lovely experience in 7th floor dining room.

10

Brent

4 Sept 2025

·

Stayed 2 nights

Fontaine delivered on all fronts. Location, Rooftop pool, nice rooms, service, good rate and free parking. Recommend if headed to the Plaza or KC generally.

10

Katie

31 May 2025

·

Stayed 1 night

Very nice rooms in an amazing area of the city!

10

Jeff

3 Nov 2024

·

Stayed 1 night

It is a unique, beautiful, safe and well maintained property. So close to the plaza we parked the truck for the weekend. Perfect for exploring the KC Plaza area!

10

Susan

18 May 2023

·

Stayed 1 night

Modern, great location

8

Maria

9 Jun 2024

·

Stayed 2 nights

Nice hotel. Staff were very polite. Good location

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Dining

On-site restaurant and rooftop bar receive many compliments for tasty food and drinks, but breakfast options/service can be limited or slow, some found prices high, and the cafe felt overpriced.

Related guest reviews

10

Tanja

7 Jul 2025

·

Stayed 2 nights

This property had a fun young vibe. I enjoyed the pool and the happy hour. The breakfast was very good at the restaurant upstairs. I did not understand the point of the cafe downstairs. It was completely overpriced for what they had. I liked our room. We had a double with a huge shower. My only thought was that it would be better if they had more drawers available and a microwave We did not notice that there was a microwave in the cafe until the day we left. The other thing was finding the ice was kind of weird. There was limited signage to really indicate where it was. It was in a hidden door on our floor. Overall, we enjoyed our experience and the staff was amazing.

4

Camilla

18 Aug 2025

·

Stayed 2 nights

I'm very disappointed with the 901 restaurant. I ordered a omelet and french toast and a orange they charged me 161.00 . I called to get an itemized copy of my bill no response from them. I called the front desk they keep transferring to 901 restaurant and no one answers. I will not recommend them at all. This was such a bad experience for a first time visitor to the state and hotel.

8

Jamie

4 Jan 2025

·

Stayed 1 night

The facility itself was amazing beautiful check-in was a breeze. We had a free welcome drink when we checked in along with a free drink at the bar on the seventh floor. The only complaint I have is we went for a full breakfast the morning before we left and the service was beyond bad. There was no one to sit us. I had to walk around to find somebody to be sat. I finally found a bartender back behind the bar that was bent over stocking and she said there should be a host which we never didn't see her so we just sat ourselves. The hostess took probably 20 minutes to come over to our table, mind you there was not a single person in the restaurant. Food was good however we did order some drinks that we never did receive, but were charged for. Other than that, I would give this place a five star.

10

Brian

29 Aug 2025

·

Stayed 1 night

Restaurant on site very good. Bar was also very good . Excellent service

8

Brenda

3 Mar 2025

·

Stayed 2 nights

Decent hotel, cleanliness of the room could be better. The bathroom floor and baseboards were filthy. Bed was comfortable and room was nice and quiet. Hotel bar was nice, restaurant was ok, service wasn’t great.

10

Taisyen

8 Jul 2024

·

Stayed 1 night

Rooftop pool was awesome, the shrimp tacos and burnt end grilled cheese were amazing. The staff are great and the valet attendant is just a great guy and was beyond welcoming and friendly.

10

Nichol

27 Sept 2025

·

Stayed 1 night

The restaurant breakfast was the best that I have ever eaten. Tender biscuits. Gravy better than home. Fluffy scrambled eggs. Keep that cook! Warm enough to swim in the roof top pool.

10

Brenda Rene

25 Aug 2024

·

Stayed 1 night

We only stayed one night but if I am ever back in the area I will definitely stay here again! The staff was awesome! Sure friendly and helpful. The complementary contain needs to be on the menu. Absolutely delicious! Very clean and great location. The pool area was great! Didn’t eat at the restaurant but look good. We did order room service for some crème brule and it was yummy and they were very fast getting to us!

8

Sherry

8 May 2025

·

Stayed 1 night

Nice decor. We enjoyed the bar.

8

Barry

5 Dec 2024

·

Stayed 2 nights

We did enjoy our stay and our room was great. We thought the drinks at the rooftop bar were a bit pricey though. Overall great stay!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$138
February	US$145
March	US$158
April	US$182
May	US$164
June	US$210
July	US$198
August	US$171
September	US$178
October	US$192
November	US$144
December	US$165

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $378
20 $389	21 $340	22 $186	23 $269	24 $270	25 $314	26 $316
27 $155	28 $156	29 $156	30 $156

Su	Mo	Tu	We	Th	Fr	Sa
				1 $178	2 $201	3 $224
4 $156	5 $156	6 $156	7 $156	8 $163	9 $270	10 $255
11 $148	12 $156	13 $171	14 $150	15 $163	16 $300	17 $384
18 $316	19 $278	20 $310	21 $269	22 $177	23 $237	24 $243
25 $148	26 $148	27 $163	28 $163	29 $148	30 $148	31 $146

The Fontaine

Prices for The Fontaine

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Standard Room, 2 Double Beds

Deluxe Room, 1 King Bed, Balcony

Standard Room, 1 King Bed (Traditional King Hearing Impaired)

Standard Room, 1 King Bed

Deluxe Room, 2 Double Beds

Suite, 1 King Bed

Guest reviews of The Fontaine

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Fontaine

Prices for upcoming dates