Is parking available at the property?

Self parking is available on-site for a fee of NZD 25 per night. Please note that parking is limited, and a reservation is not required.

Is breakfast offered at the property?

Breakfast in the room is available, though specific details about the type and cost of breakfast are not provided.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 7:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be arranged by contacting the property at least 48 hours in advance.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the property located in relation to key landmarks?

The property is centrally located in Hamilton, just 0.1 km from Hamilton Central Business District and Hamilton Centre Place, 0.3 km from SkyCity Hamilton and Waikato River, and approximately 11.8 km from Hamilton International Airport.

What are the policies for guests staying with children?

Children are allowed to stay at the property, and there is no specified minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of NZD 15 per night, and rollaway beds can be requested for a fee of NZD 50 per day. Advance request is required for both cribs and rollaway beds.

Quest On Ward Serviced Apartments

What guests think

Across reviews of Quest On Ward Serviced Apartments, guests consistently praise the central location and generally spacious, clean apartments, while recurring frustrations involve after hours check in, unclear communication, and reception being unattended or entry instructions hard to follow.

Apartments are comfortable and practical with kitchens and in room laundry, though some guests mention uncomfortable beds, street noise, and dated or limited TV/streaming. Parking is available and secure for some, yet can be hard to find or exit, with extra fees and limited guidance reported. Expect self contained city apartments, but plan ahead for instructions and after hours arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available and can be prebooked or secure, but several guests found it confusing to locate or exit, with extra charges and limited instructions.

Related guest reviews

6

Karen

15 Sept 2025

·

Stayed 1 night

Room was clean & comfortable. Check in was difficult- spoke to 3 people before check in was sorted- took 1/2 hr standing on street waiting!!! Entrance quite dirty looking. Booking didn’t have my parking request!

6

Des

3 Jun 2025

·

Stayed 2 nights

Parking facilities are difficult/confusing to exit from on foot.. Along with the pass key for the parking building, there should of been a page showing egress methods. Poor communication methods to reception There is no notice/sign advising any contact number when reception is not manned -which seemed to be all King's Birthday morning plus most of the preceding Sunday. Outrageous bond Strange layout at reception No daily room service/replenishment of drink sachets, cleaning, etc. They were meant to call me next biz day to discuss payment -they didn't. The worst Quest we have stayed in.

10

Julie

30 Jan 2025

·

Stayed 2 nights

Spacious, clean and comfortable. Great central location with easy parking. Excellent communication. Would definitely stay here again.

10

Allison

30 Dec 2024

·

Stayed 2 nights

Overall we enjoyed staying here. Apartment was spacious, comfortable and conveniently located. We paid for secure parking and was glad we did. Car park area was close to accommodation and had good security. Apartment had good amenities and was close to shops, eateries and river. I had not noticed the reference to special instructions for check in and this was more involved than I had anticipated. I would advise guests to make contact in advance of stay, to deal with bond and possible need for out of hours check-in. Pre-payment was not sufficient on its own to secure entry.

8

Tan

7 Aug 2025

·

Stayed 2 nights

We stayed in a 1 bedroom apartment. The location is right in the centre of Hamilton city with many shops and restaurants surrounding. The apartment is spacious, clean and got all the equipment even a washer. However the bed is a not very comfy, and there's only 1 mirror in the bathroom, no hook to hang clothes in the bathroom, but there's a heated rack for bath towels which is really nice in winter. Overall is quite good. Booked for car parking in advance

8

Glen

5 May 2024

·

Stayed 1 night

Good location, handy to most things. No drop off parking for bags. Floor drain in bathroom smelly

6

Ngapaki

17 Aug 2024

·

Stayed 1 night

Checking in was a nightmare, it’s not explained well that if you book on a weekend that it’s highly likely after hours and you have to go somewhere else to check in. Then parking was extra, and not easy to find. Instructions on how to exit the place of parking was not explained at all so you looked it till you finger it out. And it’s a long walk which is definitely an inconvenience when time is of the essence. Simple instructions would of been helpful. Manager was an idiot when checking in, asking and wanting Photo ID when he could’ve use discretion as I had confirmation emails they had also been speaking to me via phone before hand and they made it difficult to book in. I will not book again ever. From now on I will be only be going or booking accommodation with Novatel Tainui At least they are respectful to their guests

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and tidy, but one review noted a dirty looking entrance, another a smelly bathroom drain, and an oven needing a clean.

Related guest reviews

8

Bill

27 Nov 2024

·

Stayed 1 night

clean and quiet

4

Gill

28 Aug 2025

·

Stayed 1 night

Checking in was very difficult via intercom. I couldn't get the tv to stream from my phone either through qr code or vua website. But was very roomy, comfortable and clean

6

Katrina

16 Jun 2025

·

Stayed 1 night

Apartment was good, clean and spacious. Slight miss communication re check in time but self check in (out of reception) hours was easy to do.

6

Karen

15 Sept 2025

·

Stayed 1 night

Room was clean & comfortable. Check in was difficult- spoke to 3 people before check in was sorted- took 1/2 hr standing on street waiting!!! Entrance quite dirty looking. Booking didn’t have my parking request!

10

Willow

7 Jun 2024

·

Stayed 1 night

Friendly staff, nice and clean room. Quiet spacious.

10

Danielle

27 Apr 2025

·

Stayed 5 nights

We were very comfortable in this little apartment and it was well-situated, being handy for local shops and restaurants. We had everything we needed for self catering, although the oven could have done with a clean and the tumble dryer wasn't very good. Other than that, we enjoyed our stay and would recommend Quest as a chain.

10

Julie

30 Jan 2025

·

Stayed 2 nights

Spacious, clean and comfortable. Great central location with easy parking. Excellent communication. Would definitely stay here again.

8

Tan

7 Aug 2025

·

Stayed 2 nights

We stayed in a 1 bedroom apartment. The location is right in the centre of Hamilton city with many shops and restaurants surrounding. The apartment is spacious, clean and got all the equipment even a washer. However the bed is a not very comfy, and there's only 1 mirror in the bathroom, no hook to hang clothes in the bathroom, but there's a heated rack for bath towels which is really nice in winter. Overall is quite good. Booked for car parking in advance

8

Glen

5 May 2024

·

Stayed 1 night

Good location, handy to most things. No drop off parking for bags. Floor drain in bathroom smelly

8

Brogan

19 Jul 2025

·

Stayed 1 night

Room was clean and spacious. Hotel entrance could do with some upgrading but overall a positive experience

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AI-generated summary based on recent guest reviews

Rooms

Apartments are spacious and comfortable with kitchens and in room laundry; however, some reported uncomfortable mattresses, street noise, and outdated TVs or streaming difficulties.

Related guest reviews

4

Gill

28 Aug 2025

·

Stayed 1 night

Checking in was very difficult via intercom. I couldn't get the tv to stream from my phone either through qr code or vua website. But was very roomy, comfortable and clean

6

Katrina

16 Jun 2025

·

Stayed 1 night

Apartment was good, clean and spacious. Slight miss communication re check in time but self check in (out of reception) hours was easy to do.

8

Christine

24 Nov 2025

·

Stayed 2 nights

I enjoyed my stay at the Quest on Ward. The room was perfect for me. Location was what I hoped for. 6min walk from bus terminal and 5min walk to Sky City where our moko got married. I would definitely book again

8

Mohammad

14 Nov 2024

·

Stayed 1 night

Good location. TV unit is outdated and the tv channels are extremely limited. They could do with some form of smart tvs in the rooms

8

Tim

26 Feb 2025

·

Stayed 2 nights

Street noise one of our two nights kept us awake. Washer/dryer combo (computerized) was too sophisticated for our brains and took a long time to unlock. Then, the clothes were still very wet… Kitchen was adequate.

10

Kyle

12 Jan 2025

·

Stayed 1 night

Great value for money, near the center of Hamilton. Room itself was great, very comfortable bed, spacious living area and kitchen, as well as a washer. Next time i am in Hamilton will definitely stay here, near where i needed to be for work at Seddon Oval, and wasn’t too expensive. Checkin process was also easy, friendly front desk staffer who should be given a raise for shuttling between the 2 quest properties in Hamilton. Other quest i have stayed at as well and only have good things to say about that as well

10

Danielle

27 Apr 2025

·

Stayed 5 nights

We were very comfortable in this little apartment and it was well-situated, being handy for local shops and restaurants. We had everything we needed for self catering, although the oven could have done with a clean and the tumble dryer wasn't very good. Other than that, we enjoyed our stay and would recommend Quest as a chain.

10

Julie

30 Jan 2025

·

Stayed 2 nights

Spacious, clean and comfortable. Great central location with easy parking. Excellent communication. Would definitely stay here again.

8

Tan

7 Aug 2025

·

Stayed 2 nights

We stayed in a 1 bedroom apartment. The location is right in the centre of Hamilton city with many shops and restaurants surrounding. The apartment is spacious, clean and got all the equipment even a washer. However the bed is a not very comfy, and there's only 1 mirror in the bathroom, no hook to hang clothes in the bathroom, but there's a heated rack for bath towels which is really nice in winter. Overall is quite good. Booked for car parking in advance

8

Brogan

19 Jul 2025

·

Stayed 1 night

Room was clean and spacious. Hotel entrance could do with some upgrading but overall a positive experience

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AI-generated summary based on recent guest reviews

Service

Service feedback is inconsistent: multiple reviews cite unattended reception, difficult after hours check in, and unclear communication, while others mention friendly staff, good communication, and easy check in.

Related guest reviews

4

Gill

28 Aug 2025

·

Stayed 1 night

Checking in was very difficult via intercom. I couldn't get the tv to stream from my phone either through qr code or vua website. But was very roomy, comfortable and clean

10

Patrisha

17 Jun 2025

·

Stayed 2 nights

Reception was unattended, call button at the entry was helpful, but did not realise anyone was at deak till another customer arrived, would still be standing outside if not for other guest. Overall great location, walking distance from Casino and right across the road from the mall

6

Karen

15 Sept 2025

·

Stayed 1 night

Room was clean & comfortable. Check in was difficult- spoke to 3 people before check in was sorted- took 1/2 hr standing on street waiting!!! Entrance quite dirty looking. Booking didn’t have my parking request!

6

Des

3 Jun 2025

·

Stayed 2 nights

Parking facilities are difficult/confusing to exit from on foot.. Along with the pass key for the parking building, there should of been a page showing egress methods. Poor communication methods to reception There is no notice/sign advising any contact number when reception is not manned -which seemed to be all King's Birthday morning plus most of the preceding Sunday. Outrageous bond Strange layout at reception No daily room service/replenishment of drink sachets, cleaning, etc. They were meant to call me next biz day to discuss payment -they didn't. The worst Quest we have stayed in.

10

Kyle

12 Jan 2025

·

Stayed 1 night

Great value for money, near the center of Hamilton. Room itself was great, very comfortable bed, spacious living area and kitchen, as well as a washer. Next time i am in Hamilton will definitely stay here, near where i needed to be for work at Seddon Oval, and wasn’t too expensive. Checkin process was also easy, friendly front desk staffer who should be given a raise for shuttling between the 2 quest properties in Hamilton. Other quest i have stayed at as well and only have good things to say about that as well

10

Julie

30 Jan 2025

·

Stayed 2 nights

Spacious, clean and comfortable. Great central location with easy parking. Excellent communication. Would definitely stay here again.

10

Allison

30 Dec 2024

·

Stayed 2 nights

Overall we enjoyed staying here. Apartment was spacious, comfortable and conveniently located. We paid for secure parking and was glad we did. Car park area was close to accommodation and had good security. Apartment had good amenities and was close to shops, eateries and river. I had not noticed the reference to special instructions for check in and this was more involved than I had anticipated. I would advise guests to make contact in advance of stay, to deal with bond and possible need for out of hours check-in. Pre-payment was not sufficient on its own to secure entry.

10

Phu

8 Feb 2025

·

Stayed 1 night

Staff is very friendly and helpful

6

Ngapaki

17 Aug 2024

·

Stayed 1 night

Checking in was a nightmare, it’s not explained well that if you book on a weekend that it’s highly likely after hours and you have to go somewhere else to check in. Then parking was extra, and not easy to find. Instructions on how to exit the place of parking was not explained at all so you looked it till you finger it out. And it’s a long walk which is definitely an inconvenience when time is of the essence. Simple instructions would of been helpful. Manager was an idiot when checking in, asking and wanting Photo ID when he could’ve use discretion as I had confirmation emails they had also been speaking to me via phone before hand and they made it difficult to book in. I will not book again ever. From now on I will be only be going or booking accommodation with Novatel Tainui At least they are respectful to their guests

8

Carl

20 Oct 2025

·

Stayed 1 night

The room was good, however the communication about the check in was not. Another guest assisted us with the entry code, and entry. No employees on site.

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AI-generated summary based on recent guest reviews

Location

Location is widely praised as central and walkable, close to shops, restaurants, the mall, SkyCity, and transport.

Related guest reviews

10

Patrisha

17 Jun 2025

·

Stayed 2 nights

Reception was unattended, call button at the entry was helpful, but did not realise anyone was at deak till another customer arrived, would still be standing outside if not for other guest. Overall great location, walking distance from Casino and right across the road from the mall

10

BRONWYN

27 May 2024

·

Stayed 1 night

A great location, central to good restaurants, across from the shopping mall. Friendly staff.

10

Keith

20 Oct 2024

·

Stayed 1 night

Great location

8

Linda

9 Mar 2024

·

Stayed 3 nights

Convenient location.

6

Tammy

6 Apr 2025

·

Stayed 1 night

Convenient as is central to shops

8

Christine

24 Nov 2025

·

Stayed 2 nights

I enjoyed my stay at the Quest on Ward. The room was perfect for me. Location was what I hoped for. 6min walk from bus terminal and 5min walk to Sky City where our moko got married. I would definitely book again

10

Kyle

12 Jan 2025

·

Stayed 1 night

Great value for money, near the center of Hamilton. Room itself was great, very comfortable bed, spacious living area and kitchen, as well as a washer. Next time i am in Hamilton will definitely stay here, near where i needed to be for work at Seddon Oval, and wasn’t too expensive. Checkin process was also easy, friendly front desk staffer who should be given a raise for shuttling between the 2 quest properties in Hamilton. Other quest i have stayed at as well and only have good things to say about that as well

10

Julie

30 Jan 2025

·

Stayed 2 nights

Spacious, clean and comfortable. Great central location with easy parking. Excellent communication. Would definitely stay here again.

10

Leigh

14 Jun 2025

·

Stayed 1 night

Great location

8

Tan

7 Aug 2025

·

Stayed 2 nights

We stayed in a 1 bedroom apartment. The location is right in the centre of Hamilton city with many shops and restaurants surrounding. The apartment is spacious, clean and got all the equipment even a washer. However the bed is a not very comfy, and there's only 1 mirror in the bathroom, no hook to hang clothes in the bathroom, but there's a heated rack for bath towels which is really nice in winter. Overall is quite good. Booked for car parking in advance

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $116	24 $150
25 $93	26 $105	27 $108	28 $106	29 $104	30 $104	31 $110

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $178	3 $136	4 $143	5 $144	6 $159	7 $141
8 $156	9 $145	10 $180	11 $156	12 $160	13 $156	14 $154
15 $151	16 $156	17 $166	18 $157	19	20 $174	21 $158
22 $131	23 $131	24 $137	25 $131	26	27	28 $150
29	30 $154

Quest On Ward Serviced Apartments

About this property

Location

Room options

Apartment, 1 Bedroom

Guest reviews of Quest On Ward Serviced Apartments

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quest On Ward Serviced Apartments

Prices for upcoming dates