Is parking available at the hotel?

Self parking is available on-site for a fee of USD 55 per day. Nearby parking is also available at a similar rate, approximately 656 feet away. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7 AM to 1:00 PM for a fee ranging from approximately USD 18.00 to 26.00 per person.

Does the hotel allow pets?

Pets are allowed at the hotel, with a fee of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests are encouraged to contact the property in advance to arrange these services.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available, and the property has elevators.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Manhattan, just a 4-minute walk from Hudson River Park and 14 minutes on foot from Washington Square Park. It is approximately 1 mile from the Whitney Museum of American Art and 1.3 miles from The High Line Park.

What are the policies for guests staying with children?

Up to 2 children aged 5 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding. Connecting/adjoining rooms are available upon request, subject to availability.

Stay at Hotel Hugo in New York

Average nightly price at Hotel Hugo by month, last 12 months (USD)
Month	Average price
January	US$193
February	US$196
March	US$225
April	US$320
May	US$351
June	US$429
July	US$333
August	US$253
September	US$496
October	US$422
November	US$319
December	US$417

What guests think

At Hotel Hugo, travellers praise the walkable, quieter Hudson-side location and striking rooftop views, while feedback on rooms and service is mixed, noting compact sizes, dated maintenance in places, and occasional issues with air-conditioning, plumbing, and responsiveness.

Many guests highlight friendly, accommodating staff and generally clean rooms, with some higher-floor rooms offering Hudson views. Recurring drawbacks include restricted access to the rooftop during private events, crowded elevators at busy times, a daily facility fee, and inconsistent housekeeping or maintenance leading to problems like faulty showers, weak A/C, and poor sound insulation. Expect a stylish, lively boutique stay in a great area, but check event schedules and room details if quiet, views, or amenities are priorities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bars deliver standout city and river views, but access is sometimes limited by private events and they can make elevators crowded. Facilities are otherwise modest: a very small gym, off-site paid parking nearby, and a daily facility fee.

Related guest reviews

8

nunzio

3 Mar 2024

·

Stayed 3 nights

poor recepition area. It isn't quiet during the weekend due to the bar located on top. The elevator usage by their customers should be limited to only one elevator so you don't share the service with drunk people.

8

Roberto

23 Jul 2025

·

Stayed 3 nights

Great value and location. Busy rooftop venues make elevators crowded and slow.

8

Dorothy

8 Mar 2024

·

Stayed 1 night

Loved the rooftop area. Room was small but very comfortable and well decorated. Check in staff was just okay. Gym was tiny with only one treadmill.

4

Jessica

22 Oct 2024

·

Stayed 1 night

Great location. Hotel, below average. Parking is outdoors, 5 blocks away from the hotel. $50 per day - this includes the hotel discount. Indoor parking around the area is cheaper. We paid for courtyard view. We had 0 view. We were on the 2nd floor and it felt like we were in a dungeon.

10

Gilberto

6 Nov 2024

·

Stayed 4 nights

This property is strategically located near tons of must visit areas. A quick walk to the train station. Staff was very friendly and helpful. Roof top offers great views of the city.

6

Jessica

7 Nov 2023

·

Stayed 3 nights

We chose Hotel Hugo out of five different options. In the end, our decision was based on the fact that they had a beautiful rooftop bar. We were there for three nights and were not able to visit the rooftop at all. The first night it was closed for no apparent reason, the second for a private event and the third was for weather reasons (it was about 65 degrees and completely clear when we were told that). I understand that the bar is under separate ownership but hotel guests include accommodations like this in their decision on where to stay. As such, they should be informed if the facilities will not be available for use. Other than the unavailability of the rooftop, the facility was attractive, comfortable and a good location. No complaints at all other than missing out on the beautiful rooftop bar.

8

Keith

27 May 2023

·

Stayed 2 nights

This is a nice hotel that is located in a quiet neighborhood. The subway stop is a relatively short walk from the hotel. If you are driving, the parking garage is located 0.5 miles from the hotel and will cost you. The hotel offers to validate for a discount but it is not much of a discount.

8

Araddies

10 Jul 2023

·

Stayed 2 nights

Overall experience was good but somewhat disappointing. We were unable to enjoy the areas of the rooftop, both the Bar Hugo, and Azul on the Roof, as both nights we stayed they had private events. Sadly both of these were the things that made us choose this hotel in the first place, and we were unable to enjoy them as we expected. I feel that knowing in advance that these areas had reservations during our stay, would have been ideal, as we could have made the decisions to book or look for a different hotel. Additionally, there was not very good service or communication from the staff in these areas. Front desk was not welcoming or friendly. Overall an okay stay at this hotel.

4

Richard

20 Mar 2025

·

Stayed 5 nights

On top of half the things in my room not working. They charge you $40 facility fee per night. I guess it's in the fine print. When I asked what it was they said it was for the complimentary water, Wi-Fi and printer you can use behind the front desk. It's not complimentary if they're charging $40 a day, especially for something I'm not using!

2

Elyse

24 Nov 2023

·

Stayed 1 night

Just be careful of staying here. Almost all of the photos of the property are of the rooftop but during our stay the rooftop was booked for private events and hotel guests weren’t permitted. The hotel took no accountability for this and said that the roof is not operated by the hotel. It’s just strange they would have so many pictures marketing the roof and then tell guests they have no control of access.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report clean rooms and tidy public areas, but cleanliness and housekeeping are inconsistent. Several guests noted missed or late service, stained or worn linens, unclean bathrooms or carpets, and in a few cases pests or lingering odors.

Related guest reviews

10

Kate

26 Sept 2025

·

Stayed 1 night

Quiet and clean

6

Sean

27 Sept 2024

·

Stayed 1 night

Our hot water didn’t work properly either cold or scalding. Our shampoo and body wash pumps didn’t work and were locked so we couldn’t get it out. We asked if we could have them fixed twice but they never did. We also had to ask to have the included housekeeping done as they just never came. Overall, the room seemed like it wasn’t clean glass ring still there when we arrived. It felt like it was still dirty.

4

Michael

8 Aug 2024

·

Stayed 3 nights

The staff was friendly, but overall I would not stay at this hotel again. Our room was really beat up - all the sconces shades were broken off, so it was just bare light bulbs. The blinds were broken with the broken strings hanging down. Our towels had holes in them 1 of the days, the other days the towels all had stains on them. Two days the cleaning staff took all our towels and forgot to give us new towels, so we had to call the front desk to get additional towels. Overall, a pretty bad experience especially given the hotel is a 4-star hotel.

4

George

31 Oct 2024

·

Stayed one night. Dark, tiny room with a large window with a view of an exterior wall. AC didn’t work. Toilet seat was broken. Fridge didn’t work. Carpets are dirty throughout the building. 20 minutes in line to check in while one of the two clerks behind the desk did literally nothing. $400 for the room, $40 for “amenities” and $10 for a warm bottle of water from the desk. The room was quiet. Mediocre breakfast. Concierge got us a cab when we left but gave the driver the wrong name so we had to pull our stuff out of the cab and go looking for the concierge to tell the driver to take us. Amateurish and overpriced. Beware.

10

Amy

16 Nov 2024

·

Stayed 1 night

Great experience! The staff were all very friendly and helpful. The room and bathroom were clean and nicely decorated. We stayed jn a deluxe double and there was ample space for two adults. The location is terrific- walked all over the place and close subway access, too. Don’t miss the rooftop for spectacular views- great drinks and service, too!

10

David

5 Dec 2024

·

Stayed 3 nights

Clean. Room was small, but that is typical for the location. Well organized so that size was not too limiting. Everything worked, and the cleaning staff did a good job every day.

10

Shanna

26 Feb 2024

·

Stayed 1 night

Beautiful property. Quiet. Clean rooms. Great amenities

4

Jeremy

4 Nov 2024

·

Stayed 3 nights

A huge disappointment. We had stayed at the Hugo before Covid but the standard of the hotel has fallen dramatically. The hotel needs to be refurbished - all areas are shabby from the lift which looks like it should be used only for goods to the rooms where the cabinetry is delaminating. To make this worse, our room was not cleaned at all on two days out of three until we complained - even then the "cleaning" was cursory and no clean towels, coffee cups or refills were provided (until we called down to reception) We will not revisit I'm afaraid

4

Christopher

7 Sept 2025

·

Stayed 2 nights

The hotel was very run down. Flooring in the room was coming up, and the A/C was not working. Long black hair was on the floor in the bathroom. It was just over all not a clean or good stay experience. We tried to change rooms but the manger said there were no more rooms, and we could not change to another hotel due to full occupancy in near by hotels. The manager offer a refund, but during check out, they changed and said they could not accommodate our request. Only could offer refund to the resort fee, which was not alot, but that as yet to be refunded. The photos on their website is not a real representation of the rooms or view. I would spend alittle more money and stay somewhere else, don't say at this hotel.

2

Carla

28 Aug 2024

·

Stayed 4 nights

Bed had bugs in it and management brushed it off since they’re “near the water”. Soap bottles didn’t work as the pump is over used and not replaced. Window was full of caked on dust. Sun shade had blood splatter or God knows what on it. Pillows were all different sizes and shapes and awkward stuffing wrapped in random sheets, same for the bedding overall. And on the last night the safe just stopped working with valuables locked inside. Took management 2 hours to figure out how to get it open. Place felt very humid and just dirty. In my 10 years being a Platinum member I’ve never had a property tell me they couldn’t honor one benefit, until Hugo. After all of this they comped the resort fees $100 and offered breakfast (no thanks, keep it). Christopher, the “Director of Operations” was totally unphased that any of these things occurred and told us most of them were normal in fact. As a director he was highly unprofessional and extremely condescending highlighting that this property is not only unsanitary but very poorly managed. I’m filing a claim with American Express due to the bed bugs.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally compact with limited storage, though a few are spacious by NYC standards. Views vary widely (Hudson outlooks on higher floors vs. walls or courtyards on lower floors), and some guests report dated fittings, noise transfer, and finicky A/C or blackout shades.

Related guest reviews

8

William

17 Oct 2025

·

Stayed 4 nights

Convenient location a couple of blocks walk from Soho, Greenwich Village and subway to the rest of Manhattan. Very friendly and helpful staff. Complementary coffee round the clock. Lovely view of Jersey over the Hudson from higher rooms. Rooftop bar and restaurant very smart. Rooms and communal areas slightly tired but clean and good value for the area.

6

valerie

11 Sept 2023

·

Stayed 5 nights

King waiting for the elevator, bad blackout in the room, bottle of water in the room only the first day, bad internet

4

Patrick

10 Nov 2025

·

Stayed 3 nights

I specifically selected a room based based upon the images on their website saying that the room had a view. It did not! We were on the third floor looking directly into the UPS building. The shower head didn't work and it was extremely noisy. When i complained they said they can arrange another room the next day. The second room was in the fifth floor and looked into a courtyard of another apartment building. Shower worked but the sink would not drain! If you advertise rooms with a view you have to deliver and Hotel Hugo did not!

10

Chelsea

17 Jan 2024

·

Stayed 5 nights

Lovely hotel in a quiet and safe area of New York. Very helpful staff and nice cafe downstairs for breakfast/lunch or dinner. The rooftop bar is amazing for views and cocktails/small bites. Highly recommend. Rooms are spacious for New York, and we had a lovely view of the river and NJ skyline. Also had a complimentary umbrella to borrow in the room which was helpful when it rained! The only negatives I can think of are that the air conditioning is quite old and noisy (bring earplugs if you’re a light sleeper), and I didn’t think the hotel was very eco friendly. They changed the towels every day (even if we left them hung up and not on the floor). I think the hotel needs to do more to be more eco friendly in this regard. Also they supply small bottles of water, these should be bigger to minimise plastic waste, or just have a water station in the lobby or on each floor. Overall a very nice stay in a great area of New York and close to the subway, would stay again.

8

Meagan

18 Jul 2025

·

Stayed 3 nights

Hotel Hugo was decent. I would stay here again, but nothing amazing. When I first went into the room it had a bit of a funky smell, so I sprayed some perfume around to help. The outlets didn’t work in some areas, the TV sound wouldn’t work, and the ceiling in the bathroom was in rough shape. Other than that, it was fine. Good room size, convenient location for me, felt safe, etc.

4

Jessica

22 Oct 2024

·

Stayed 1 night

Great location. Hotel, below average. Parking is outdoors, 5 blocks away from the hotel. $50 per day - this includes the hotel discount. Indoor parking around the area is cheaper. We paid for courtyard view. We had 0 view. We were on the 2nd floor and it felt like we were in a dungeon.

8

Cynthia

9 Aug 2025

·

Stayed 2 nights

The hotel was fine - not great, but fine. Very young clients for the most part. Rooms quite small, but perfectly efficient. The thing that makes this property really good is the staff and service. They are extremely helpful, cheerful and kind. Can’t say enough good about them. Great Soho neighborhood - parking within two blocks - plenty of dining options.

6

Sarah

4 Dec 2024

·

Stayed 3 nights

A lot of outlets didn’t work. It was 30 degrees outside upon my arrival and yet the air conditioning was on in my room. No blackout curtains on the windows. Overall meh.

8

Berta

21 Jun 2025

·

Stayed 2 nights

Friendly staff, comfortable bed and pillow, clean, great location, walkable neighborhood with great restaurants, 40 min ride to LGA, free coffee and cold brew in cafe downstairs. Walls are thin, you hear conversations in rooms next door and in hallway. So if you are a light sleeper this is not the place for you.

8

Jose

25 Nov 2024

·

Stayed 3 nights

Rooms were very small, and not enough space to put clothes. Hotel and service very nice

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AI-generated summary based on recent guest reviews

Service

Many guests commend the friendly, accommodating front-desk and engineering teams, with several noting smooth check-in and helpful problem-solving. Others cite indifferent or rude interactions and slow responses, inconsistent follow-through on requests or promises, and occasional operational hiccups at check-in and the café or bar.

Related guest reviews

10

Melissa

24 Mar 2025

·

Stayed 1 night

Fast easy check in. Complimentary coffee/iced tea Clean

4

Devynn

10 Apr 2025

·

Stayed 3 nights

Terrible customer service everytime we asked for something simple we got eyes rolled and attitude asking for an extra mini water and another day a first aid kit looking for a bandaid for a foot bloody injury and they were trying to gatekeep bandaids. Asked for extra waters to be sent up and she gave me attitude and never sent them up ever. Terrible smell in the lobby the first two days it was horrid.

10

Steven

4 Dec 2024

·

Stayed 3 nights

Brianna and Austin saved the day helping me secure a small area for a critical meeting on short notice. Staff and environment was top notch. Happy hour at Bar Hugo was a great way to start our nights my wife and I will be back to stay in the future I'm sure.

2

Walid

24 Jul 2025

·

Stayed 4 nights

I am writing to express my deep disappointment with our recent stay at your hotel. Upon arrival, we were shocked to find the room in unacceptable condition — it was dirty, the sink and phone were not functioning, and the so-called fridge wasn’t working either. We immediately reported these issues to the front desk, and while the reception staff initially promised to waive our resort fees for the inconvenience, only two nights were removed upon checkout — despite the problems persisting throughout our stay. This was not only misleading but also reflects very poorly on your customer service. Overall, this experience was far below what we expected, and we left extremely dissatisfied. I hope you take this feedback seriously and take the necessary steps to improve both your facilities and your service.

10

Lauren

29 Mar 2025

·

Stayed 3 nights

The room was well appointed and a great size, especially for Manhattan. The staff was friendly and helped us settle in early in early, just in time for our babies second nap, making our lives much easier. Reasonable subway connectivity and a short walk to lots of restaurants and things.

8

Sheena

8 Sept 2025

·

Stayed 4 nights

The hotel is in a great location and overall very nice. The service lets it down because the staff are at best disinterested ( reception) and sometimes rude ( coffee shop). The roof top bar is also a bit of a negative because unless you pre book ( which you have to know) you cannot get a table and the constant arrival of non hotel guests means that you can be waiting 10 minutes to get an elevator up to your room

8

Shira

23 Mar 2025

·

Stayed 1 night

Overall the hotel is nice. I really enjoyed the rooftop bar. The cashier downstairs in the restaurant serving breakfast needs to work on his attitude and patience with guest. He’s rude and I don’t believe he is aware.

8

Nicole

21 Jul 2024

·

Stayed 4 nights

Our stay was good, overall hotel was good but the housekeeping staff left our room open after cleaning. We arrived back to the hotel around midnight and just pushed our door open. Aside from that it was good but luckily nothing happened when our room was not locked

2

Alex

17 Jul 2024

·

Stayed 2 nights

room not ready, almost 2 hours past guaranteed 3 pm check in

10

Patricia

30 Mar 2025

·

Stayed 1 night

Great service!

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AI-generated summary based on recent guest reviews

Location

Widely praised for a quiet, walkable spot near the Hudson River and an easy stroll to SoHo, Greenwich or West Village, and subway links. A few found fewer nearby options or longer walks to transit, but most liked the area.

Related guest reviews

8

William

17 Oct 2025

·

Stayed 4 nights

Convenient location a couple of blocks walk from Soho, Greenwich Village and subway to the rest of Manhattan. Very friendly and helpful staff. Complementary coffee round the clock. Lovely view of Jersey over the Hudson from higher rooms. Rooftop bar and restaurant very smart. Rooms and communal areas slightly tired but clean and good value for the area.

10

Jeffrey

6 Jul 2025

·

Stayed 3 nights

Nice hotel in a great location close to restaurants, cafes and bars. The staff were also very friendly and helpful. Highly recommended!

10

Leonard

18 Jun 2025

·

Stayed 1 night

It is well priced in a great area

8

Courtney

13 Apr 2025

·

Stayed 2 nights

10/10 location

8

Mehdi

12 Apr 2025

·

Stayed 1 night

Location

10

Janet

3 Jun 2025

·

Stayed 4 nights

Great location. Would stay again.

10

kimberly

15 Mar 2023

·

Stayed 2 nights

LOVED Hotel Hugo!!!! Excellent location, quiet neighborhood Street in Soho yet close to the Highline and a little island. Spacious room with lovely view of the river. Friendly staff and cool vibe.

10

Kevin

25 Jun 2023

·

Stayed 3 nights

Great location--close to the Hudson waterfront and the SoHo neighborhood; nice, clean room; rooftop bar is stunning; and the coffee shop on the first floor is quite good. Definitely would stay here again.

10

Gilberto

6 Nov 2024

·

Stayed 4 nights

This property is strategically located near tons of must visit areas. A quick walk to the train station. Staff was very friendly and helpful. Roof top offers great views of the city.

10

Jason

1 Aug 2025

·

Stayed 5 nights

Excellent value for price! Great location.

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AI-generated summary based on recent guest reviews

Dining

The rooftop bars are loved for drinks and views, but access can be limited by private events and they can feel crowded. The lobby café serves good coffee and decent breakfast for many, though some report mediocre food or brusque service.

Related guest reviews

8

nunzio

3 Mar 2024

·

Stayed 3 nights

poor recepition area. It isn't quiet during the weekend due to the bar located on top. The elevator usage by their customers should be limited to only one elevator so you don't share the service with drunk people.

10

Jennifer

29 Aug 2024

·

Stayed 4 nights

New facility, clean, up to date fixture, nice staff. Rooftop bar

10

Kaitlyn

5 Jul 2024

·

Stayed 1 night

The staff was very nice and accommodating. The rooftop bar was incredible with an amazing view, and that is coming from a lifelong New Yorker. The hotel was very clean and aesthetically pleasing. We stayed in the King room and it was spacious for a NYC hotel room, in my opinion. For anyone who’s never traveled to NYC, hotel rooms tend to be tiny, but the layout of this hotel made it easy to get around. Breakfast at the cafe in the morning was delicious, too! Coffee was included with the price of our room.

8

Shira

23 Mar 2025

·

Stayed 1 night

Overall the hotel is nice. I really enjoyed the rooftop bar. The cashier downstairs in the restaurant serving breakfast needs to work on his attitude and patience with guest. He’s rude and I don’t believe he is aware.

8

Zulema

19 Oct 2023

·

Stayed 2 nights

Restaurant and Bar closed too early

10

Amy

16 Nov 2024

·

Stayed 1 night

Great experience! The staff were all very friendly and helpful. The room and bathroom were clean and nicely decorated. We stayed jn a deluxe double and there was ample space for two adults. The location is terrific- walked all over the place and close subway access, too. Don’t miss the rooftop for spectacular views- great drinks and service, too!

6

Jessica

7 Nov 2023

·

Stayed 3 nights

We chose Hotel Hugo out of five different options. In the end, our decision was based on the fact that they had a beautiful rooftop bar. We were there for three nights and were not able to visit the rooftop at all. The first night it was closed for no apparent reason, the second for a private event and the third was for weather reasons (it was about 65 degrees and completely clear when we were told that). I understand that the bar is under separate ownership but hotel guests include accommodations like this in their decision on where to stay. As such, they should be informed if the facilities will not be available for use. Other than the unavailability of the rooftop, the facility was attractive, comfortable and a good location. No complaints at all other than missing out on the beautiful rooftop bar.

10

Mohammed

6 Apr 2024

·

Stayed 3 nights

Superb hotel in SOHO district of NY. Great accomodations. Rooftop bar had a nice view of skyline while enjoying a night cap, the restaurant offered a nice menu between breakfast and dinner, and the room was very posh. Definitely great spot for business travelers and/or families to stop in while visiting NY.

10

Natasha

11 Sept 2024

·

Stayed 4 nights

Cute, clean and great area near shopping and great bars and restaurants yet still quiet. Incredible rooftop views!

8

Araddies

10 Jul 2023

·

Stayed 2 nights

Overall experience was good but somewhat disappointing. We were unable to enjoy the areas of the rooftop, both the Bar Hugo, and Azul on the Roof, as both nights we stayed they had private events. Sadly both of these were the things that made us choose this hotel in the first place, and we were unable to enjoy them as we expected. I feel that knowing in advance that these areas had reservations during our stay, would have been ideal, as we could have made the decisions to book or look for a different hotel. Additionally, there was not very good service or communication from the staff in these areas. Front desk was not welcoming or friendly. Overall an okay stay at this hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $363	2 $585	3 $925	4 $1,021	5 $540	6 $468	7 $820
8 $225	9	10	11	12 $519	13 $495	14 $519
15 $320	16	17	18	19 $430	20 $416	21 $459
22 $187	23 $256	24 $272	25 $366	26 $524	27 $472	28 $410
29 $264	30 $445

Hotel Hugo

Prices for Hotel Hugo

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Superior Room (Double Double)

Superior Room, 1 King Bed

Deluxe Double Room (Double Double)

Guest reviews of Hotel Hugo

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Hugo

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $538	30 $428	31 $587