InTown Suites Extended Stay Louisville KY - Northeast

Staff was super nice. If you’re gonna stay long, note that they do not give you extra toilet paper and fresh towels. You have to take care of that yourself. We were there for 12 days. Water pressure was pretty crappy in our room. Made it hard to wash hair. Room was good for what we needed it for.

HIDDEN IN THE FINE PRINT!!!! What they DON'T Tell you on the listing ... unless you click a special button regarding Check In ... This place does not have a lobby to check in with 24/7. So if you arrive after 7pm and don't call ahead of time, you lose out on your room for the night. They take your money for the night, your reservations are cancelled and you have to do a mad dash to figure out where to stay. They claim there is a number on the front door, there is not. Hidden on a unlit side window is a number to a night "manager" who is an off property person who I assume is close by for emergencies. None of which include accessing reservations after 7pm. I would have never booked this room had I known, because my flight landed in Cincinnati at 7:30pm. I could not have made the 7pm check in had it been clearly listed and I would have booked a hotel at nearly the same price just a couple of exits away. People need to know. It can land travellers in a very tough situation. Ive never had a check in issue like this in my life. Be very weary.

Pricing is very confusing one week it's affordable the next week it goes up drastically and they should help people better understand that.

I was not impressed with this place at all. It was not nearly as nice as they advertise it to be. The Premium room might be larger but the Upgrade room was quite small. Felt very cramped in it. Would not recommend this place and would not stay again.

The rooms were clean. Being an extended stay, I expected standard kitchen gear. There was nothing to cook with, eat on or with. No pots/pans, plates, flatware, utensils. Just a 2 burner stove. You did get 2 disposable plastic cups, 1 hotel size bar of soap, and you received 1 roll of toilet paper to last 2 people a week. They sent you home with the towels. They didn't want them back. Office hours were very short. Opening at 11am closed at 6 I think. Staff was friendly when they were there. They were repairing the stairs while we were there. There weren't any 1st floor rooms for ADA access. The elevator was more work to get to, then back to the room, then just fighting the stairs when available. It was priced low, but I did expect a little more then we received.