Name: Hotel ZaZa Houston Memorial City
Address: 9787 Katy Freeway 77024, Memorial City, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $211–$310 per night
Rating: 9.13

What guests think

At Hotel ZaZa Houston Memorial City, travelers consistently praise the friendly, attentive staff, clean and stylish spaces, and comfortable, spacious rooms in a convenient location near Memorial City Mall, with extras like a lively bar, pool, spa, and morning coffee.

The main drawback is mandatory, often pricey valet-only parking, which several guests found inconvenient. Some rooms face the highway or busy areas causing noise, and a few mention dim lighting or minor maintenance issues. On-site dining and the bar receive many compliments, though breakfast and room service speed can be underwhelming at times. Overall, it delivers a polished boutique experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, spa and gym, and enjoy the bar and on-floor morning coffee. A recurring complaint is valet-only parking that is expensive and inconvenient.

Related guest reviews

8

Jesus

Feb 20, 2025

·

Stayed 1 night

I wish this hotel had self parking

10

ANNA

Jul 6, 2025

·

Stayed 1 night

Amazing hotel, great service and beautiful pool area. It is valet parking only, was not aware of that but they were nice enough to come up to my room and hand me my phone when I left it in the car. Very nice amenities and atmosphere. More of a couple, business destination than family friendly but there is a restaurant downstairs and right outside the hotel. Loved our stay!

10

Nicholas

Jun 30, 2025

·

Stayed 1 night

Very nice staff, and very clean hotel! We all loved hanging out at the pool, using the gym, and the snacks and AM treats were all nice touches

10

Katie

Jun 14, 2025

·

Stayed 1 night

Great property - pool difficult to locate but clean

10

Ana

May 25, 2025

·

Stayed 1 night

Love this hotel. Staff is super friendly, decor is on point, good room service. The spa and amenities are great.

8

Jana

Jan 27, 2024

·

Stayed 3 nights

The property was fine but the 40.00 charge for valet with no other option was ridiculous

6

Annias

Jun 16, 2025

·

Stayed 1 night

Place was decent, but the parking was very high and inconvenient. ,

10

Kevin

Feb 11, 2025

·

Stayed 2 nights

I have stayed at Hotel ZaZa Memorial many times. The management and staff are always top-notch and accomodating. My last visit my room was near the highway and too loud to sleep. Alexis (manager) was really sweet and offered a different room. MUCH better. The ZaSpa is always amazing also! Can't wait to return when the pool is open!

8

Terry

Sep 6, 2025

·

Stayed 3 nights

The pool amenities were wonderful. The rooms were

10

Jorge

Apr 30, 2024

·

Stayed 4 nights

Very nice hotel and exceptional service. Only issue is that there is no self parking option and hence have to pay for valet parking.

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Cleanliness

Rooms and public areas are consistently described as very clean and well kept. Occasional maintenance issues (for example a slow drain or a room not ready) were noted but do not change the overall impression.

Related guest reviews

10

Erica

Sep 18, 2025

·

Stayed 3 nights

Beautiful, clean hotel in perfect location. Staff is wonderful!

10

Tri

Oct 4, 2024

·

Stayed 1 night

Beautiful and clean place!

10

Margaret

Nov 8, 2024

·

Stayed 2 nights

My only problem was my sink would not drain. It was handled quickly.

10

Chyna

Jun 2, 2025

·

Stayed 1 night

Clean, photo worthy, centrally located, and reasonably priced.

10

Eric

Jul 31, 2025

·

Stayed 1 night

The women at check-in were friendly and focused on customer service. Made it very seamless and easy. The room was quiet, very clean, updated and made the stay that much better. Hotel is in a good location to the highway with plenty of restaurants and a mall next door. Great stay and can't wait to get back.

10

Jay

May 17, 2023

·

Stayed 1 night

Beautiful room, clean modern hotel

10

Belinda

Aug 6, 2024

·

Stayed 1 night

We enjoyed our stay and the food and service were excellent. The front desk accommodated us and upgraded our room after we checked in and our room was not made ready from the previous people staying. The front desk apologized and took care of us immediately. Thanks

10

Hilary

Feb 24, 2025

·

Stayed 1 night

Our stay was very enjoyable. They were attentive, and the property is immaculate. Their service is second to none!

10

Jessica

Jul 28, 2025

·

Stayed 3 nights

We had a very great experience at hotel ZaZa. The room was clean and spacious and staff was very prompt and professional. We will definitely be staying there again.

10

Alki

Aug 28, 2024

·

Stayed 2 nights

Clean and great location

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Rooms

Rooms are spacious and comfortable with plush beds, some suites and balconies, and reliable Wi-Fi and A/C. Downsides include occasional highway or corridor noise, dim lighting in some rooms, and less appealing views from certain rooms.

Related guest reviews

10

Tiffany

Jun 10, 2024

·

Stayed 1 night

Nice room horrible view

10

Kimberley Joan

Sep 26, 2025

·

Stayed 1 night

This is my first time staying at the Zaza location. I’ve stayed in the medical district and at the one in Dallas and I think I’ve even visited the one in Austin for brunch once. This was my first time in Memorial city Zaza. Oh my goodness! I wasn’t told that I was being upgraded and wow what a wonderful surprise! I was given the beach suite and it was so beautiful! Will definitely come back.

8

Steven

Feb 8, 2025

·

Stayed 4 nights

Overall nice hotel. The rooms have very poor lighting. Quiet.

10

David

Jul 23, 2025

·

Stayed 2 nights

Showers and beds are great!

10

Claude

Apr 9, 2025

·

Stayed 1 night

Very nice hotel. Noisy area next to I10.

8

Shey

Jul 27, 2025

·

Stayed 1 night

Everything at Zaza felt welcoming, casual & cool. Our only criticism is that we were in an area with a total of 6 doors in very close proximity & the doors are LOUD when they close. Shake the room type of loud. Everything else was great!

10

Cashique

Aug 6, 2025

·

Stayed 4 nights

My friends and I had a great stay at hotel Zaza… The rooms are a nice large size with comfortable beds. I look forward to staying with them again in the near future!

6

Sam

Jul 25, 2025

·

Stayed 1 night

Had some trouble with the TV and nobody was able to help… Also having a room by the elevator was not ideal because we could hear people from 1 o’clock in the morning until 4 o’clock in the morning

8

Jeffrey

Oct 13, 2024

·

Stayed 2 nights

Beautiful hotel in a great location - only complaint is our rooms (we requested a move) were either looking at the highway or a parking lot, so didn’t really want to sit in the patio and the road noise was noticeable. I’m sure there are rooms that are quiet and have a better view. Quality of everything was outstanding from the bed linens, showhead, on-floor morning coffee , so highly recommend. We’ll definitely return!

8

Robin

Oct 17, 2024

·

Stayed 2 nights

Our stay at Hotel Zaza was short, just two nights. PROS: *Our room, #922, was spacious and had adequate storage and seating. *The bathroom was lovely, clean and the amenities (shampoo, etc.) were better than average. *We had plenty of hot water. *The bed and linens were quite comfortable, and we had plenty of pillows. *The a/c unit worked well, and the television was high quality and easy to figure out. *The wi-fi access was great. CONS: *The room was excessively dark, with light from lamps only. Working at the desk would have required unplugging a lamp, getting an extension cord and placing the lamp on the table. It was DARK! *The safe in the room did not work. We advised the front desk of this on night one and were assured it would be either repaired or replaced asap; it never was. We took our valuables with us on leaving the room. *The bank of charging ports on the work desk did not work. The desk was plugged into an outlet into which a phone was plugged, and the phone worked but not the charging ports. This made it, again, impossible to work at the desk. *Very pricey valet parking is all that is available - there is no on street or nearby parking. I understand this dilemma, however, we should have been notified of this situation when booking our room. *There are 2 Hotels Zaza in Houston, one at Memorial Circle and one at Museum District. We found this out the hard way when our GPS maps took us to the wrong one! Again, some communication would've been helpful.

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Service

Service is widely praised as friendly, attentive and accommodating, with smooth check-in and helpful upgrades. A few guests reported slow restaurant or room service and occasional lapses in responsiveness (for example help with TV or billing follow-up).

Related guest reviews

10

Christina

Mar 24, 2024

·

Stayed 3 nights

Long wait time for room service

2

elizabeth

Feb 20, 2024

·

Stayed 1 night

Rude staff that thinks they are better than the customer. Hotel ZaZa used to be one “The”places place to in Houston, but I will never again waste that kind of money simply based on the staff. You absolutely do not get what you pay for.

4

David

May 15, 2023

·

Stayed 2 nights

When i checked in i was given a room that was very dark because a lamp and a wall light was not working. i called to have it fixed. The guy fixed the desk lamp and never returned to fix the wall light so it dark my entire stay. Most the staff had attitudes. I went to get my car and the valets kept passing by me as i was not there. I extended my ticket to a white valet he looked right at me and kept walking past me. I went to the restaurant and was the first one there.2 white men later came in before me and were greeted and served before me. The place was empty and i had to watch them serve these 2 guys over and over way before me. It was 7 am when i arrived and 8;20 or so before i got my cold food. In both cases i felt it was a color problem. Some of the staff was very nice. Overall i will not ever go here again. For the money i paid i was given a bad room and discriminated against. No value in that.

10

Jim

Dec 7, 2025

·

Stayed 2 nights

All great. Service fantastic! Comfy bedding. Staff all very friendly.

10

Eric

Jul 31, 2025

·

Stayed 1 night

The women at check-in were friendly and focused on customer service. Made it very seamless and easy. The room was quiet, very clean, updated and made the stay that much better. Hotel is in a good location to the highway with plenty of restaurants and a mall next door. Great stay and can't wait to get back.

10

Torian

Aug 1, 2025

·

Stayed 2 nights

Great customer service

10

Belinda

Aug 6, 2024

·

Stayed 1 night

We enjoyed our stay and the food and service were excellent. The front desk accommodated us and upgraded our room after we checked in and our room was not made ready from the previous people staying. The front desk apologized and took care of us immediately. Thanks

10

Clara

Jun 23, 2025

·

Stayed 1 night

Jessica & Walter were extremely attentive. My husband & I plan a staycation almost twice a year & it seems we are always inclined to stay @ The Zaza Memorial City Hotel. We return to this particular hotel time and time because of their top notch hospitality.

10

Jessica

Jul 28, 2025

·

Stayed 3 nights

We had a very great experience at hotel ZaZa. The room was clean and spacious and staff was very prompt and professional. We will definitely be staying there again.

10

Jeremey

Feb 21, 2025

·

Stayed 2 nights

We spent Valentine's Weekend with ZaZa which also so be our engagement celebration. The staff made our stay amazing, from valet, to the front desk, to the spa, the room decorations I arranged prior to arrival, to housekeeping. This is the reason we choose Hotel ZaZa. They take care of us!

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Location

Convenient for Memorial City Mall, nearby restaurants and highway access, making it easy for shopping and business in the Energy Corridor. Proximity to I-10 can bring traffic noise to some rooms.

Related guest reviews

10

Erica

Sep 18, 2025

·

Stayed 3 nights

Beautiful, clean hotel in perfect location. Staff is wonderful!

10

Thanh

Aug 6, 2025

·

Stayed 1 night

Great hotel. Very convenient for a quick trip to Houston

10

Eugene

Aug 7, 2023

·

Stayed 2 nights

Artsy vibe. If you're not around from the Houston area, this place is pretty central to restaurants and the memorial city mall.

10

Claude

Apr 9, 2025

·

Stayed 1 night

Very nice hotel. Noisy area next to I10.

10

Eric

Jul 31, 2025

·

Stayed 1 night

The women at check-in were friendly and focused on customer service. Made it very seamless and easy. The room was quiet, very clean, updated and made the stay that much better. Hotel is in a good location to the highway with plenty of restaurants and a mall next door. Great stay and can't wait to get back.

10

Noel

Jan 27, 2025

·

Stayed 2 nights

Very accessible to shopping.

10

JOHN

Mar 17, 2024

·

Stayed 1 night

Location, staff friendliness, accommodations. All were perfect.

10

Alki

Aug 28, 2024

·

Stayed 2 nights

Clean and great location

10

Christine

Mar 15, 2024

·

Stayed 2 nights

Great location and great hotel

8

Jeffrey

Oct 13, 2024

·

Stayed 2 nights

Beautiful hotel in a great location - only complaint is our rooms (we requested a move) were either looking at the highway or a parking lot, so didn’t really want to sit in the patio and the road noise was noticeable. I’m sure there are rooms that are quiet and have a better view. Quality of everything was outstanding from the bed linens, showhead, on-floor morning coffee , so highly recommend. We’ll definitely return!

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AI-generated summary based on recent guest reviews

Dining

Most guests applaud the restaurant and bar for tasty food and drinks, and one noted thoughtful allergy accommodation. Breakfast quality and room service speed are inconsistent, and breakfast is not included.

Related guest reviews

10

john

Mar 5, 2025

·

Stayed 1 night

Only weak point was restaurant service. All else was up to ZaZa standard.

10

Christina

Mar 24, 2024

·

Stayed 3 nights

Long wait time for room service

10

Alfred

Feb 7, 2025

·

Stayed 3 nights

The hotel restaurant/bar is excellent! Rooms are a good size and amenities and service are excellent.

10

Anders

Nov 14, 2023

·

Stayed 2 nights

Clean, nice staff, great area, free shuttle, good food. Only minus is no breakfast included, only at extra purchase. The breakfast is worth the money though.

10

PETER

May 15, 2025

·

Stayed 3 nights

Well looked after. I have a dairy and egg allergy and it’s always hard to get good food but here the food was great

10

Jackie

Jan 1, 2024

·

Stayed 7 nights

Excellent location. Close to shopping and restaurants. Easy access to highway. Quiet room. A bit inconvenient with valet-only parking. A hassle to get/wait for the vehicle three times a day. Breakfast is mediocre. Not much dining options onsite. But enough to choose from nearby.

10

Trisha

May 13, 2025

·

Stayed 2 nights

Love this location, they have the best staff at the restaurant.

10

Alice

Oct 11, 2023

·

Stayed 1 night

Very clean and luxurious! The restaurant was a chef’s dream!

10

Jesus

Jun 5, 2025

·

Stayed 1 night

Beautiful hotel, clean, great service. Restaurant food is great and the service is excelent!

10

Tracey

Jan 15, 2024

·

Stayed 2 nights

I absolutely loved the hotel. Friendly, unique, great decor, nice touches. Wished weather allowed us to use the fabulous pool. Great menu at restaurant. Didn't want to leave.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$284
February	$314
March	$310
April	$269
May	$256
June	$246
July	$202
August	$244
September	$269
October	$302
November	$294
December	$279

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $234	18 $283	19 $274
20 $212	21 $243	22	23 $258	24 $233	25 $219	26 $221
27 $212	28 $229	29 $251	30 $254

Su	Mo	Tu	We	Th	Fr	Sa
				1 $211	2 $237	3 $227
4 $216	5 $237	6	7 $260	8 $237	9 $243	10 $235
11 $217	12 $248	13 $254	14 $295	15 $233	16 $298	17 $256
18 $214	19 $281	20	21 $303	22 $216	23 $237	24 $239
25 $249	26 $256	27 $306	28 $310	29 $231	30 $242	31 $245

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 2 King Beds

Room (Magnificent 7: Breathless)

Room (Magnificent 7: French Connection)

Suite, 1 King Bed, Mobility Accessible, Corner

Room, 1 King Bed, Corner

Suite, 1 King Bed, Corner (Safari)

Room (Magnificent 7: Black Gold)

Premium Double Room, 1 King Bed, Mobility Accessible

Room (Magnificent 7: Beach House)

Suite, 1 King Bed, Corner

Premium Room Balcony Room, 1 King Room

Premium Room, 1 King Bed

Suite (American Beauty)

Room, 1 King Bed, Mobility Accessible, Balcony

Premium Suite of Hotel's Choice

Suite, Balcony, Corner (Havana)

Room (Magnificent 7: Passage to India)

Double Room, Multiple Beds, Mobility Accessible, Balcony

Balcony Corner Suite, 1 King Bed

Double Room, Multiple Beds, Balcony

Room (Magnificent 7: Godfather)

Premium Suite, 1 King Bed

Standard Room, 1 King Bed

Premium Room, 1 King Bed, Accessible

Suite (Magnificent 7: Master Plan)

Signature Suite of Hotel's Choice

Suite, 1 King Bed, Balcony

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel ZaZa Houston Memorial City

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Prices for upcoming dates