Eterna Tulum

Name: Eterna Tulum
Address: Calle Cobá Manzana 44 Lote 001 La Veleta, 001, La Veleta, Tulum, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, MX
Rating: 8.13

From

$37

/ night

Select dates to see prices and availability

From

$37

/ night

About this property

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room. The beach shuttle (sur...

Multilingual Staff
Safe-Deposit Box
Garden
Scooter/Moped Rentals on site
Ecotours on Site
Luggage Storage

Show all

Location

Calle Cobá Manzana 44 Lote 001 La Veleta, 001, La Veleta, Tulum, Tulum, Quintana Roo, Mexico

Hospital de Tulum (0.7 miles)

Holistika Art Walk (0.8 miles)

Dos Aguas Park (0.9 miles)

Cenote Cristal (1.8 miles)

Hunab Lifestyle Center (2.1 miles)

Cenote Escondido (2.1 miles)

More location info

Room options

Deluxe

Room details

1 Queen Bed

Sleeps 2

413 ft²

Air Conditioning

Heated Floor

Wi-Fi (Free)

Junior Suite Pool

Room details

1 King Bed

Sleeps 2

599 ft²

Separate Dining Area

Deck or Patio

Air Conditioning

Heated Floor

Wi-Fi (Free)

Plunge Pool

Suite Plus Pool

Room details

1 King Bed

Sleeps 2

725 ft²

Balcony or Patio

Separate Dining Area

Air Conditioning

Heated Floor

Wi-Fi (Free)

Plunge Pool

Suite

Room details

1 King Bed

Sleeps 2

725 ft²

Separate Dining Area

Deck or Patio

Air Conditioning

Heated Floor

Wi-Fi (Free)

Deluxe Pool

Room details

1 Queen Bed

Sleeps 2

413 ft²

Air Conditioning

Heated Floor

Wi-Fi (Free)

Plunge Pool

Deluxe Plus

Room details

2 Queen Beds

Sleeps 4

413 ft²

Balcony

Air Conditioning

Heated Floor

Wi-Fi (Free)

Guest reviews of Eterna Tulum

8.1

Very good

Based on 139 verified reviews

Facilities

7.8

Cleanliness

8.4

Service

8.4

Alexis

Mar 9, 2026

Stayed 4 nights

This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel.

Luna

Feb 19, 2026

Stayed 2 nights

Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight.

Elysse

Feb 16, 2026

Stayed 5 nights

2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.

Warsit

Feb 13, 2026

Stayed 5 nights

All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great!

David

Jan 19, 2026

Stayed 1 night

Everything was all rightn

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Eterna Tulum

Is parking available at the property?

Yes, parking is available on-site and is free of charge.

Does the hotel allow pets?

Pets are not allowed at the property.

What are the check-in and check-out times?

Check-in is from 14:00 to 15:00, and check-out is until 12:00. Early check-in is available for a fee of MXN 400, subject to availability. Late check-out is also available for a fee, subject to availability.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is available for a surcharge of MXN 3000 per vehicle (one-way, maximum occupancy 5).

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to local attractions?

The hotel is located in Tulum (La Veleta), within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. It is approximately 3.8 miles (6.2 km) from Tulum Beach and 4.8 miles (7.8 km) from Playa Paraiso.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Pool access is available from 7:00 AM to 11:00 PM.

What are the hotel's policies regarding children?

Children 18 years old and younger are not permitted at this property.

Have a question?

Instant AI responses are based on hotel information

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email within 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

You'll be required to pay the following fully refundable deposit.

Deposit: MXN 2000 per accommodation, per stay
A damage deposit of MXN 2000 will be collected before check-in.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Clothing is optional at this property.
Pool access available from 7:00 AM to 11:00 PM.
Children 18 years old and younger are not permitted at this property.
Only registered guests are allowed in the guestrooms.
A car is not required for transportation to and from this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
Early check-in fee: MXN 400 (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.