Holiday Inn Express - Akron NW - Fairlawn by IHG

The sheets and pillow cases didn't seem to have been washed, there were black mascara marks on them. There was hair on bathroom floor. The lotion, shampoo and conditioner bottles were empty on our 2nd morning.

I booked my stay through Expedia (Hotels.com) and I paid at the property. No one was at the desk when I checked out so I dropped my key in the box. IHG hotels have always emailed my receipt - my email address is on file. They didn't send one - no big deal - but when I called the clerk told me that because I booked through a third party I would have to get my receipt from them. I explained that I paid the hotel and that they are to give me a receipt. I also explained that when I checked out there was no one at the desk so I dropped my key as the sign instructed. She told me on a Friday at 4:40 p.m. that I'd have to call back on Monday when a manager was on duty. If they don't have someone at the desk in the morning they should email the receipts..

Al good/ will stay here again!

Staff was courteous and let us check in early. Room was clean. Breakfast was good.

Cleanest hotel I've stayed in without being so new!! Location was perfect for shopping, restaurants and more. Staff members were friendly and customer focused.