The Empire Hotel New York

The hotel is showing signs of wear and neglect. It clearly underwent a facelift a few past, the materials used and installed were not designed to last. Small items were also unaddressed, like we did not have enough towels. In the end it was expensive for the conditions. The location is great.

My room was on the first floor. Directly outside my window, looking out onto a small airshaft, was a collection of HVAC turbines constantly roaring. Like, mere feet away. I instantly asked to be moved, but the hotel was full. Was up til 4am the first night, got earplugs for the second night. Seriously, this should not be a hotel room at all, let alone in a supposed four star hotel. It should be an office or storage. And the staff were stone faced. Yes the hotel was full but there are still things you can do--a comped cocktail or discount in the restaurant, a reduced fee, anything to acknowledge that this was a ludicrous room to be paying 800 dollars for two nights in. The room itself was bare and bleak--and of course there was no sunlight at all, just that airshaft and the roar of the turbines. Left feeling totally snookered.

Great location , nice lobby , friendly staff

Rooms are very icky with chipped paint and nasty carpet. Was moved to a new room but still really needs alot of upgrades. Chuck Bass needs to come back and renovate this one😂 Beds are very creaky with every move you make. Charged my card 9 separate times and the front desk guy was rude when trying to find out why they kept charging over 3k in holds etc. I will not go back! Very disappointed.

Room was smaller than expected for the price, some peeling wallpaper, some tiles in the shower and the bathroom door showed past water damage. Room was cleaned every day, staff was helpful, they handled parking the car. Excellent location by Lincoln Center and Broadway. Rooftop bar pricey but excellent service and view.