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Dorsett Shepherds Bush London - Room
Dorsett Shepherds Bush London - Room
Dorsett Shepherds Bush London - Reception
Dorsett Shepherds Bush London - Restaurant

Dorsett Shepherds Bush London

Amenities

  • Non-Smoking Rooms

  • Tour Desk

  • Dry Cleaning

  • Housekeeping

  • Banquet Facilities

  • Safe-Deposit Box

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Property description

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Dorsett Shepherds Bush London draws mixed reviews: guests praise the friendly staff, striking lobby, and convenient location near Westfield and transport, but many report inconsistent room quality, temperature control problems, and maintenance or cleanliness issues that impact comfort.

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Facilities

Limited

Cleanliness

Inconsistent

Rooms

Inconsistent

Service

Mixed

Location

Convenient

Dining

Inconsistent

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10

Zainab

IAN-logo

11 Apr 2026

·

Stayed 1 night

Upgrated room was a bonus. Massive bed and very chic.
Upgrated room was a bonus. Massive bed and very chic.
6

Thomas

IAN-logo

4 Apr 2026

·

Stayed 1 night

We stayed here as it was close to the O2 venue next door. On arrival the entrance was grand, but the customer service didn’t match. We were confused to be asked about where we travelling after checkout, which was then loosely linked to immigration by the staff member. Would only stay again if visiting the venue next door.
We stayed here as it was close to the O2 venue next door. On arrival the entrance was grand, but the customer service didn’t match. We were confused to be asked about where we travelling after checkout, which was then loosely linked to immigration by the staff member. Would only stay again if visiting the venue next door.
8

Stuart

IAN-logo

19 Mar 2026

·

Stayed 1 night

Nice hotel in good location. On both check in and check out there were staff available but didn’t acknowledge me until their colleague took over
Nice hotel in good location. On both check in and check out there were staff available but didn’t acknowledge me until their colleague took over
4

Greg

IAN-logo

11 Mar 2026

·

Stayed 1 night

I've stayed here regularly for the last four years and I think standards have definitely slipped. My room's air conditioning was broken, I told reception on leaving for dinner and when I returned it was still broken with no acknowledgement from reception. The rooms are looking tatty, especially the bathrooms. There was no water in my fridge as there usually would be either.
I've stayed here regularly for the last four years and I think standards have definitely slipped. My room's air conditioning was broken, I told reception on leaving for dinner and when I returned it was still broken with no acknowledgement from reception. The rooms are looking tatty, especially the bathrooms. There was no water in my fridge as there usually would be either.
2

David

IAN-logo

9 Mar 2026

·

Stayed 1 night

I had an awful experience with the Dorsett Shepherd's Bush that necessitated in me having to leave the premises to stay at a nearby hotel. I'm still waiting for an explanation from the hotel as to why my checked in room (with do not disturb sign changing on the door) was accessed, my private property packed and removed by persons unknown without my permission. It was supposedly moved to alternative room which I hadn't requested and which was also empty of my belongings! My bag with papers, medication, clothes, private material etc was eventually found in lost property. I felt unsafe at the hotel. I felt lied to about what had transpired. Very troubling experience all together.
I had an awful experience with the Dorsett Shepherd's Bush that necessitated in me having to leave the premises to stay at a nearby hotel. I'm still waiting for an explanation from the hotel as to why my checked in room (with do not disturb sign changing on the door) was accessed, my private property packed and removed by persons unknown without my permission. It was supposedly moved to alternative room which I hadn't requested and which was also empty of my belongings! My bag with papers, medication, clothes, private material etc was eventually found in lost property. I felt unsafe at the hotel. I felt lied to about what had transpired. Very troubling experience all together.
58 Shepherds Bush Green, Shepherd's Bush, London, England, United Kingdom

Location

With a stay at Dorsett Shepherds Bush in London (Hammersmith and Fulham), you'll be within a 5-minute drive of Kensington High Street and Westfield London Shopping Centre. This hotel is 3.2 mi (5.2 km) from Hyde Park and 4.4 mi (7.1 km) from Marble Arch.

Westfield London Shopping Centre(0.5 Miles)

Kensington High Street(1 Miles)

Olympia Events(1 Miles)

Thames River(1.3 Miles)

Cromwell Road(1.4 Miles)

Portobello Road Market(1.5 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Security deposit

GBP 50 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Parking is available at the property, and it is convenient for guests. The type of parking is not specified, and it is advisable to check for any associated costs and reservation requirements upon arrival.

Breakfast is offered as an English breakfast for a fee of approximately GBP 20 for adults and children. It is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Pets are allowed at the property, with a maximum fee of GBP 70 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

The standard check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including accessible public areas and facilities. It is advisable to contact the property directly for more specific details regarding accessibility features.

The property is located in Shepherds Bush, London, within a 5-minute drive of Kensington High Street and Westfield London Shopping Centre. It is approximately 3.2 miles from Hyde Park and 4.4 miles from Marble Arch, making it a convenient base for exploring the city.

Children are allowed at the property, and the minimum age for children to stay for free is not specified. It is advisable to check with the property for specific policies regarding children.

The property offers rollaway beds for a fee of GBP 70 per day, and it is advisable to request confirmation in advance. Information regarding cribs is not specified.

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