Name: The Reef Hotel Casino Cairns - Handwritten Collection
Address: 35-41 Wharf Street, Cairns, Cairns, AU
Price range: $147–$245 per night
Rating: 9

What guests think

At Pullman Reef Hotel Casino, travellers consistently praise the friendly, attentive staff and central location near the marina and waterfront dining, while rooms are generally spacious and comfortable with balconies or views that many guests appreciate.

Several reviews note the property feels dated in places, with worn carpets, maintenance hiccups and housekeeping inconsistencies. Some guests reported nighttime street or venue noise, temperamental air-conditioning, and mixed breakfast experiences ranging from tasty to slow or underwhelming. Expect a well-located stay with warm service and comfortable space, softened by an older feel and the occasional operational niggle.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities cover a pool, gym, on-site casino and parking; guests generally found them convenient, though the gym feels dated, occasional pool closures and elevator outages were inconvenient.

Related guest reviews

6

Maureen

Jan 27, 2024

·

Stayed 7 nights

we really liked our room and balcony ,the pool area was really nice ,staff were also very nice ,disappointed with the lifts as broke down a few times and was stuck in 1 for about 4 min, a bit scary when you have a phobia also only 1 lift working out of 3.

10

Tracey

Oct 17, 2025

·

Stayed 2 nights

Fabulous stay , great view over water,excellent facilities.loved the Sauna and pool. Reception Manager on our arrival very accomodating and all staff very welcoming,friendly .

8

Anne

Jun 2, 2024

·

Stayed 2 nights

The pool was not open and we were not told ahead of time. The hotel used to have a animal sanctuary on top that has closed down and that was not stated anywhere on the website. The room temperature controls fluctuated and we couldn't stabilize them. Good staff.

10

Ivy

Aug 5, 2025

·

Stayed 1 night

I found the bed very comfortable to sleep in. I also find it easy with the Vallet Parking. It just relieved the stress of looking around for parking.

10

rachel

Oct 18, 2025

·

Stayed 5 nights

My partner and i absolutely LOVED the pullman reef hotel! We cannot recomend this property highly enough and would definitely stay again ourselves in the future. One of the loveliest things was being able to wake up each morning to being able to go down to the hotel's restaurant where we were able to choose from a variety of ala carte options plus a coffee and juice. The service was very quick and the seating is very private. We had tried almost everything on the menu by the end of our stay and the quality was just exceptionql. The breakfast was available as an add on extra when we booked our flights + accommodation package for a very minimal cost per person and we couldnt believe how much value we got for our money by adding it in! All of the pullman staff from check in to check out were so polite, helpful and professional - they all make you feel like royalty and the bellhop service was very helpful. The room itself was very spacious compared to other standard hotel rooms and had the most fabulous bathroom complete with a spa bath and a shower that had a long bench seat inside the cubile with plenty of space to put your belongings which was perfect for long, luxurious showers and would also be very suitable for guests with mobility difficulties. We loved the plush king bed with multiple pillow options, well stocked mini bar and small but cosy balcony. The free parking included with the room was very useful for the city area too.

8

jason

Jan 22, 2024

·

Stayed 3 nights

The hotel staff were friendly and helpful. Hotel is in a decent location and within walking distance to plenty of food, people watching, the marina, city pool & shopping. The room was decently decorated and the beds were very comfortable. The only weird thing for us yanks coming from the U.S., there were no vent fans in the toilet room or shower/bathroom which was quite odd as when someone uses the toilet room you're stuck smelling their poo smell. It appeared during our stay that the hotel only had 1 operational elevator out of 3 going up to guest rooms.

10

Joanne

May 28, 2025

·

Stayed 3 nights

Great location, clean & very comfortable with spacious room & hallways. Lovely pool & a gym, a very good cafe for breakfast (lots of nearby options too) and a central, walkable location. Saturday night noise from nearby venue stopped promptly at 10pm.

10

Benjamin

Oct 26, 2025

·

Stayed 3 nights

It’s a beautiful (albeit slightly ageing) gem. Great pool, gym needs a refresh/rethink but still one of my favorite hotels - staff are friendly and hotel cleaning staff keep the place looking beautiful

10

Gordon

Nov 19, 2024

·

Stayed 1 night

The corner room was amazing possibly 1,000 sq feet or more. Beautiful view of the park and waterway. Breakfast restaurant was ok but definitely not 4 or 5 star. Casino is connected.

10

sara

Nov 19, 2024

·

Stayed 1 night

Overall I was very happy with the hotel during both of my stays. My room last night had a nice balcony overlooking the pool. Unfortunately, the hotel saw fit to close the pool for a week, and work was being performed outside and below me

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Cleanliness

Many reviews praise clean, well-kept rooms, but several report inconsistent housekeeping, stained or aging carpets, some mould, and balcony messes.

Related guest reviews

10

Dylan

Jan 1, 2026

·

Stayed 7 nights

Clean room, friendly staff

10

Chuck

Nov 7, 2025

·

Stayed 6 nights

A Cozy and Relaxing Getaway in Cairns! As a traveler from the USA, I was looking for a cozy and relaxing place to unwind during my holiday in Cairns—and this hotel absolutely delivered. The service was exceptional—top marks all around. The staff were attentive and made me feel right at home. Cleanliness was also impeccable, with fresh sheets, fluffy towels, and spotless rooms throughout my stay. The food was delicious, with plenty of options to suit every taste. I also enjoyed the onsite casino, which added a fun twist to the evenings. One of the highlights was the pool area—it was never too busy, and there was plenty of space for lounging and soaking up the sun. Perfect for those looking to relax! Overall, a fantastic experience. Highly recommended for anyone visiting Cairns!

8

alan

Nov 13, 2025

·

Stayed 4 nights

The room was not very clean. It is not a 5 star hotel. Location is great.

10

victor

Jan 4, 2026

·

Stayed 4 nights

The staff were very helpful rooms clean recommended

6

Shivani

Jul 29, 2024

·

Stayed 3 nights

This was a very average hotel. The common areas and carpets are showing signs of wear. The carpet in our room was quite badly stained. On a positive, the staff were friendly.

8

Nicholas

Aug 15, 2023

·

Stayed 4 nights

The property is rated 5 stars but it is more like 4 stars at best. It is a casino hotel and the staff was helpful. The property is older and while the room was a good size and had good features, the condition is somewhat worn. The carpets were stained and the hallway had a definite odor at least on the 2nd floor .

8

Chiharu

Aug 30, 2025

·

Stayed 4 nights

ホテル自体は良かった。部屋は広いしシャワーやジェットバスも良い。立地もいいしスタッフの対応もよい。ウォーターフロントやカジノに気軽に遊びに行けるのもよい。ハウスキーピングが最悪だった。きちんと清掃されない、アメニティが補充されない、ゴミが捨てられない、汚れたままのコップが戻されるなど毎日指摘をしなければならなかった。そこだけ本当に残念。

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10

mark

Jan 20, 2024

·

Stayed 1 night

One of the best in Cairns. Friendly, attentive staff. Room was clean and mould free. Coffee was top notch.

8

Alison

Nov 5, 2024

·

Stayed 1 night

Staff were excellent, very polite and helpful, our room was very nice, but some aspects of the hotel were very run down, eg the carpets on our floor were faded and no longer flat - large ripples forming hazards in the corridor. Our balcony had a lot of bird poop on it, making it pretty unappealing. Also, we could look out across to the old dome area and there is a lot of black mould on the walls there - pretty off-putting. Overall, not what I expected given the ads and price.

6

Stephen John

Sep 16, 2024

·

Stayed 3 nights

I didnt like all the mould in the bathrooms, spa bath didnt work. Some of the staff were amazing. The maintenance guy spoke to me like i was an idiot, like i didnt know how to use a spa bath. Maybe they should give there cleaners more time to clean properly. That way there wouldn't be mould built up in bathrooms. It wasnt worth the money I spent, wont recommend it to any of my friends. The in dinning wasn't worth the money, it arrived cold . To sum it up it was very disappointing.

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Rooms

Rooms are spacious and comfortable, often with balconies and views, but decor shows its age; some guests reported nighttime street noise, finicky air-conditioning, and quirky spa-bath design or function.

Related guest reviews

8

Jimmy

Jul 7, 2025

·

Stayed 7 nights

Great location. Had problems trying to cast to the tv but other then that it was a great stay.

10

Mark

Jan 23, 2024

·

Stayed 1 night

Beautiful Hotel with a friendly staff easy parking with a great location. Loved the room.

8

Laurence

Dec 16, 2025

·

Stayed 1 night

Nice room bit dated

6

Peter

Jul 10, 2025

·

Stayed 1 night

Very nice rooms, very helpful and responsive staff, nice outlook, good bed, street noise from yelling drunken people not so nice, two cockroaches one in the bathroom and one in the bedroom which I discovered the next morning. I terminated their lodgings.

10

rachel

Oct 18, 2025

·

Stayed 5 nights

My partner and i absolutely LOVED the pullman reef hotel! We cannot recomend this property highly enough and would definitely stay again ourselves in the future. One of the loveliest things was being able to wake up each morning to being able to go down to the hotel's restaurant where we were able to choose from a variety of ala carte options plus a coffee and juice. The service was very quick and the seating is very private. We had tried almost everything on the menu by the end of our stay and the quality was just exceptionql. The breakfast was available as an add on extra when we booked our flights + accommodation package for a very minimal cost per person and we couldnt believe how much value we got for our money by adding it in! All of the pullman staff from check in to check out were so polite, helpful and professional - they all make you feel like royalty and the bellhop service was very helpful. The room itself was very spacious compared to other standard hotel rooms and had the most fabulous bathroom complete with a spa bath and a shower that had a long bench seat inside the cubile with plenty of space to put your belongings which was perfect for long, luxurious showers and would also be very suitable for guests with mobility difficulties. We loved the plush king bed with multiple pillow options, well stocked mini bar and small but cosy balcony. The free parking included with the room was very useful for the city area too.

8

Paese

Jun 28, 2024

·

Stayed 4 nights

Stayed in a standard king room and it was super spacious and comfortable. Staff were wonderful. My only downer would be the light at night from the timber blinds. I’m one of those who enjoy a dark room for sleeping. Please sort out the carpark ticketing as we daily attended reception to sort out our parking as well. Will definitely stay here if we come back to Cairns.

8

Sandra

Dec 1, 2024

·

Stayed 2 nights

Our aircon in our room wasn't working properly and we had to change rooms, but of a hassle considering we were only staying 2 nights they gave us a bottle of champagne and water...though a cheese player would have been nice... when I checked out they said they under charged me, you would think the hassle they would have waived it

10

Stacy

Aug 15, 2024

·

Stayed 4 nights

Friendly staff, great location and good room. The spa bath in the room was disappointing because the overflow outlet is conservatively low making it impossible to get anything but your legs under water. So it’s more of a leg spa unless you are very very short. I won’t bother to upgrade next time.

8

Mary

Mar 6, 2024

·

Stayed 3 nights

The property was lovely and exceeded our expectations! There was a problem with the air conditioner and we couldn’t get our room above 20 C. We are older, and that was too cold for us, they tried to fix it, but we’re unable to.

6

CATHY

Jan 25, 2024

·

Stayed 3 nights

Great location, pretty hotel, comfortable and clean rooms.

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Service

Service is a standout, with consistently friendly, helpful staff and proactive concierges; however, a few guests experienced slow breakfast service or poor follow-up on maintenance and housekeeping requests.

Related guest reviews

10

Diane

Sep 1, 2025

·

Stayed 2 nights

Fantastic service

10

Joyce M

Sep 12, 2025

·

Stayed 4 nights

Wonderful staff, very friendly and efficient. The rooms are spacious and well kept. Would come back to this hotel again.

10

Lisa

Nov 16, 2025

·

Stayed 3 nights

The staff was wonderful from check in to check out. Great welcoming staff,

4

CHIKAMASA

Sep 1, 2025

·

Stayed 4 nights

The housekeeper's response was bad, such as not replenishing the requested amenities.

10

Lyndele

Jul 23, 2025

·

Stayed 1 night

Great hotel. Check in easy upgraded me without ever asking and I am not a special member. Good location if you were going on a dive expedition.

10

Mary

Nov 20, 2025

·

Stayed 4 nights

Staff, Tim is great. Very helpful. Amenities, location, breakfast.

2

Hossein

Sep 3, 2023

·

Stayed 2 nights

The service at this hotel was terrible. our room airconditioner did not work properly and our room would get down to 19 degrees centigrade at night. The engineers said they could not do anything about it. The taxi to take us to the airport did not show up and the front desk people basically said that they could not do anything about it. I had to ask for everything several times to get what I was asking for. Overall, I was not happy with the service provided in this hotel.

8

Hannah

Aug 8, 2025

·

Stayed 2 nights

Everything is wonderful at this hotel APART from the breakfast. It’s a la carte! Who on earth has time to wait for that when you have tours that leave 7:30/8am. It’s impractical. We arrived and got a take away coffee 25 mins after getting there. Service is SOOOOOOOOOOO slow. They need to change this pronto. Ruined an otherwise 5 star hotel.

10

Leida Iris Del

Mar 10, 2025

·

Stayed 5 nights

Very helpful and pleasant staff! The gentlemen at the concierge desk were so wonderful. I should have written down their names to give hem credit. They were really informative and went out of their way to help us. The property is in a wonderful location. Easy walk to restaurants and shopping. Our room had a balcony looking over the greenery from the park. I would recommend it and would definitely stay again.

10

Martin

Feb 28, 2024

·

Stayed 4 nights

This hotel was welcoming, perfectly positioned for Reef boats and great restaurants. The room was large and well equipped with a superb comfortable bed. We enjoyed the pool area. It is mostly in great condition but just a little tidying on the pool area over head posts appearance is needed. The breakfast was very good and fairly priced on a La carte. The concierge Matt was an absolute STAR and so willing to help with everything. He knew everything about tourist needs and even when you could get a better deal away from the hotel. He should be given special commendation by the hotel. He was even interested in what we had been doing and how it went!

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Location

Exceptionally convenient for Cairns—steps to the marina, waterfront dining, shops and the convention centre; a few mentioned some nightlife noise depending on room outlook.

Related guest reviews

10

Regina

Aug 22, 2024

·

Stayed 4 nights

Great location. Close to convention centre

10

John

Aug 14, 2025

·

Stayed 4 nights

I was very happy with this hotel. The room was spacious with a nice view. The hotel breakfast was excellent. I had it every morning. The staff was very polite and helpful when I made requests. For example, I asked for a late checkout and they added an hour. The hotel was fully booked that day, so it was a very fair concession. The convenience of the hotel cannot be overstated. It’s close to shopping and numerous attractions in downtown Cairns. I had a helicopter ride one morning and it was only a 10 minute walk to the helipad. Next time I’m in Cairns, I will be staying here.

10

Bethsaida

Sep 24, 2025

·

Stayed 4 nights

This was a wonderful place to stay and visit the Great Barrier Reef. The hotel is perfectly located, with a 5 minute walk to the marina where all the tours begin for the Great Barrier Reef. The staff were so friendly and helpful in the most wonderful way, and a special thank you to Jacob. The restaurants and their staff were so kind, and the food ever so generous and delicious. Not to forget their amazing breakfasts, any meal will be a great start to your day of sightseeing. Our rooms were clean, quiet and spacious with a lovely view of the city. All in all a truly magical experience. Highly recommend staying here.

8

Steve

Feb 5, 2023

·

Stayed 1 night

Immediately available to cruise ship terminal and many dining options within walking distance. Casino on-site was nicely tucked away so noise and traffic not an issue.

10

Peter Cameron

Oct 29, 2025

·

Stayed 7 nights

Great position

10

Joanne

May 28, 2025

·

Stayed 3 nights

Great location, clean & very comfortable with spacious room & hallways. Lovely pool & a gym, a very good cafe for breakfast (lots of nearby options too) and a central, walkable location. Saturday night noise from nearby venue stopped promptly at 10pm.

8

Peter

Oct 23, 2025

·

Stayed 4 nights

Pullman Reef Casino is an excellent place to stay. Only a short walk to the city center, yet still quiet.

10

Frank

May 8, 2025

·

Stayed 5 nights

We loved it's proximity to the waterfront and wonderful restaurants nearby.....all very walkable. Also easy access to downtown Cairns and all the shops it offers. It was a great combination of quiet but access to a fun casino for a change of pace!

10

Jordon

Sep 14, 2023

·

Stayed 2 nights

Great location, walking distance from the marina and esplanade. Very clean, great staff. Would definitely stay again.

10

Krishna

Feb 21, 2026

·

Stayed 3 nights

Very nice people extremely well located. Close to eateries and boats

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Dining

Breakfast and on-site dining receive mixed feedback: many enjoyed tasty meals (including Tamarind) and good coffee, while others found breakfast slow or underwhelming and some room-service items arrived cold.

Related guest reviews

8

Philip

Feb 14, 2025

·

Stayed 1 night

Excellent breakfast.

10

Cathryn

Jun 28, 2023

·

Stayed 1 night

Breakfast!! Yum!

10

Chuck

Nov 7, 2025

·

Stayed 6 nights

A Cozy and Relaxing Getaway in Cairns! As a traveler from the USA, I was looking for a cozy and relaxing place to unwind during my holiday in Cairns—and this hotel absolutely delivered. The service was exceptional—top marks all around. The staff were attentive and made me feel right at home. Cleanliness was also impeccable, with fresh sheets, fluffy towels, and spotless rooms throughout my stay. The food was delicious, with plenty of options to suit every taste. I also enjoyed the onsite casino, which added a fun twist to the evenings. One of the highlights was the pool area—it was never too busy, and there was plenty of space for lounging and soaking up the sun. Perfect for those looking to relax! Overall, a fantastic experience. Highly recommended for anyone visiting Cairns!

10

John Redmond

Apr 11, 2024

·

Stayed 1 night

What a beautiful hotel , we were only staying for one night but it was amazing! We ate in the tamarind restaurant which was one of a choice of five , it was really good ! Staff at the hotel were all very friendly and helpful , sorry we weren’t staying longer ! If we are ever back in Cairns this will be our first choice !

10

Joanne

May 28, 2025

·

Stayed 3 nights

Great location, clean & very comfortable with spacious room & hallways. Lovely pool & a gym, a very good cafe for breakfast (lots of nearby options too) and a central, walkable location. Saturday night noise from nearby venue stopped promptly at 10pm.

10

Becky

Nov 13, 2024

·

Stayed 2 nights

Amazing! The staff were helpful and friendly. The rooms were spacious, beds comfortable, and the hotel was clean. The breakfast was the best we\'ve ever had for a free breakfast. The bathrooms in the room were great; separate "room" for the toilet. Hotel is easy walk to the harbor. We loved everything about this hotel. Would stay again and highly recommend.

8

Hannah

Aug 8, 2025

·

Stayed 2 nights

Everything is wonderful at this hotel APART from the breakfast. It’s a la carte! Who on earth has time to wait for that when you have tours that leave 7:30/8am. It’s impractical. We arrived and got a take away coffee 25 mins after getting there. Service is SOOOOOOOOOOO slow. They need to change this pronto. Ruined an otherwise 5 star hotel.

10

Gordon

Nov 19, 2024

·

Stayed 1 night

The corner room was amazing possibly 1,000 sq feet or more. Beautiful view of the park and waterway. Breakfast restaurant was ok but definitely not 4 or 5 star. Casino is connected.

8

Jonathan

Oct 7, 2025

·

Stayed 4 nights

Dining was the only downside.

6

Stephen John

Sep 16, 2024

·

Stayed 3 nights

I didnt like all the mould in the bathrooms, spa bath didnt work. Some of the staff were amazing. The maintenance guy spoke to me like i was an idiot, like i didnt know how to use a spa bath. Maybe they should give there cleaners more time to clean properly. That way there wouldn't be mould built up in bathrooms. It wasnt worth the money I spent, wont recommend it to any of my friends. The in dinning wasn't worth the money, it arrived cold . To sum it up it was very disappointing.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$163
February	$177
March	$165
April	$170
May	$190
June	$202
July	$243
August	$252
September	$230
October	$221
November	$189
December	$183

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $200	6 $185	7 $214
8 $179	9 $197	10 $221	11 $221	12 $195	13 $179	14 $219
15 $169	16 $171	17 $171	18 $166	19 $160	20 $175	21 $218
22 $173	23 $155	24 $155	25 $160	26 $154	27 $155	28 $167
29 $155	30 $161

Su	Mo	Tu	We	Th	Fr	Sa
		1 $149	2 $148	3 $150	4 $174	5 $182
6 $147	7 $149	8 $149	9 $147	10 $158	11 $153	12 $150
13 $147	14 $149	15 $155	16 $159	17 $155	18 $154	19 $161
20 $159	21 $169	22 $167	23 $180	24 $190	25 $219	26 $220
27 $220	28 $235	29 $245	30	31

The Reef Hotel Casino Cairns - Handwritten Collection

Prices for The Reef Hotel Casino Cairns - Handwritten Collection

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Size Bed, City Views with Spa Bath

Deluxe Room, 1 King Size Bed, Pool Views with Spa Bath

Junior King Suite, City Views, 1 King Bed with Double Spa

Junior Twin Suite, 2 Double Size Beds with Double Spa Bath

Premium Junior King Suite, Water Views, 1 King Bed with Double Spa

Superior Room, 2 King Single Size Beds City Views with Spa Bath

Deluxe King Room, Park View, 1 King Bed with Single Spa Bath

Premium Deluxe King Room, Water Views, 1 King Bed with Single Spa Bath

Guest reviews of The Reef Hotel Casino Cairns - Handwritten Collection

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

Considering this hotel for your Cairns trip?

Prices for upcoming dates