Country Inn & Suites by Radisson, Battle Creek, MI

Breakfast excellent. Pool water cold as well as pool room. Staff friendly and helpful. Hotel clean and roomy

The pool was closed, sign out front says it’s available, was also indicated when we chose this hotel a main reason we chose this hotel. The room smells really musty, the entry door and bathroom door are both screwed up and hard to open. Shampoo was empty also. Not impressed!!

Room was excellent but facilities was lacking. Pool closed gym closed vending machine out of order. Breakfast was good.

Older. Not horrible but no recent updates. I mean it was like when you buy yard sale clothes. Sure they're name brands but they're frayed and the color has faded. Btw they didnt have an elevator. They did however, have lugga carts. So i guess you wheel your luggage to the bottom of the two flights of stairs it takes to get to your room.

No elevator. Room on 2nd floor is inconvenient. Pool "broken". Property is somewhat outdated and has a shabby appearance.

Stay was ok but why on earth would u not have elevators! Makes it difficult for some who maybe handicapped to have a room besides on a 1st floor!

Great staff at check-in. Several options for complementary breakfast and was kept full clear up till 930 inside pool was up and running but cold children still enjoyed it no hot tub available. Extended our one night stay to three nights.

Great location! Very good breakfast and coffee/tea is available 24/7. Outdated hotel, but clean. Service is questionable. Their check in time is 4pm, though on booking it shows as 3pm. At 3pm they refused to check me in unless I pay the early check-in fee. They have laundry room, but do not sell laundry detergent, neither they provide quarters for the machine. Very old and dirty towels.

This hotel is under renovation. The lobby and front desk is immaculate and updated, however, the hallways and rooms are very rundown and dingy. Lots of noise from water pipes! Staff was very friendly!

It was in a good location. Room door wouldn't shut & latch by itself. Refrigerator wasn't level. Just a few things needed to be adjusted in the room. The room was very spacious! Pool was cold!!!! The staff was very friendly & ready to help in any way possible. It was a good stay!

I don't think I will stay at this hotel again. The floor was very dirty, we had crumbs and debris all over. The room fridge was not cold, then i noticed it wasn't plugged in. When I plugged it in, it made weird noises and never actually got cold. It also smelled electrical and like refrigerant that eventually filled the whole room. Lastly, many of the tv channels didn't work.

The hotel was disgusting. We were there for a cheer competition and a few of our team mates found bedbugs left to stay elsewhere. We did not see any thankfully and didn’t have the funds for another hotel so we had to stay. There were dirty linens and trash in the hallway, the bathtub and shower curtain were filthy. We found hairs on our sheets and a sticky substance on the base of the bed. We purchased bleach and cleaned our own room. The refrigerator barely kept anything cold. The pool was ice cold to the point that we couldn’t use it. I contacted hotels.com Friday night and talked with someone. I was told that the situation would be escalated and that we would hear back within 24 hours. No one ever got back to us. This hotel was fairly expensive and honestly should be shut down. It was that bad. I am furious

Older hotel, and needed a good cleaning. We had cobwebs on the ceiling in several places.

There was so much black mold in the shower and the ceiling was caving on, looked like it could bust at any moment. Would never stay there again due to health risk.

Hallway carpets showed quite a bit of dirt. Room was clean and appeared well maintained. Just the public areas are showing their age.

The bathroom needs cleaned better and flooring needs redone! I noticed mold on walls in shower and needs recaulked. But the nicest girl at front desk made my stay great because I drove for hours to get there and I came in exhausted and sick. Pawan was her name and she helped me get a close room and was so concerned for me. She let me lay on sofa in entrace lobby until I could get up to go to my room down the hall!! Great customer service! Morning time the gentleman who checked me out was such a help also. Bright and cheerful. Even gave me the best directions to get to Coldwater for the funeral service I had to attend! I regret not getting his name. Kudos to great customer service!!

Very unclean, walked into check into my trim and there was a back room filled with mattresses only later to find out that there was a bed bug issue recently. After I checked into my room and entered, there were holes in the bathroom door, everything was dusty including the carpet around the walls. The tv/cable did not work. Underneath the heating/cooling unit there were bare wires attached to a cord end that went to the thermostat on the wall. Also the sprinkler heads in the room were covered by tape. Garbage all around the outside of the building.

You definitely get what you pay for at this hotel. Our hotel room wasn’t outwardly dirty per se—however, it did have a bad smell, the sheets and towels were clearly used (stained yellow from use), and the carpet felt dirty. We didn’t end up using the pool area because it looked really dirty. That being said, I will say the breakfast was actually really good with lots of options and the staff were super friendly. I wouldn’t stay there again though!

mold on window sill, windows dirty, holes in walls, and sheets stained.

Checking in the staff was great. It was fast and friendly. We got to our room and at first glance it was decent. Then we noticed a few things. The toliet leaked a bit in the back, the tub looked like it was dirty, but i think part was the finish was coming off. When my daughter was going to bed and turned down the sheets, she found some pieces of hair. The plug for the air-conditioner was in an electrical box laying on the floor. The breakfast that was provided was ok, but not as good as i was hoping. It definitely wasn't my best hotel experience

This was a last minute booking due to travel ito our final destination. The property is old which is fine but the longer we were in our room the more I could see areas missed while cleaning. The pillows are horrible. Super flat.

Place was quiet. Only thing I would change is to update the TVs.

The staff were very nice. Breakfast was satisfactory with good options. On the surface it looks ok. There is no elevator. I paid through Expedia for a premium king room, and was told that was only available on the second floor. Unable to do stairs, they moved me to a first floor room with only a full bed. There were holes in the bathroom door. Dust in the corners. Curtains not hung correctly. Over painted in some places (parts of the door knobs and sprinkler system) and needed paint in other places. One of the sprinkler heads was completely taped off with painters tape. The door had to be pulled with force to latch. No refund for the difference in price of rooms. Quite disappointed and wouldn’t choose to stay here again.

I booked a handicap room. When I got there, they gave me a room on the third floor and there is NO ELEVATOR to get there. After some haggling around, they finally put us in a ground floor room. They had to have someone come in to work on the television in the room because it was not working. Was not a really nice stay

The room is hot. The tv doesnt work. It is loud because it overlooks the pool.

Renovation in process on exterior; should have started on inside. Hopefully carpets and furniture will be updated soon. Breakfast had good options, including yogurt and fruit. Bed was good. Premium room is big enough for small couch and table but only had one lounge chair and it was dirty so we covered it with a towel and put one of our suitcases on it. Safe in room didn’t work and was offered office safe but wasn’t comfortable with that. Our phone also didn’t work so had to go to the front desk to report that our sink was clogged and draining very poorly. Was told they knew about both but maintenance hadn’t gotten to them yet. Room and bathroom were clean. The staff were very pleasant and trying hard to deal with issues beyond their control. We may try another stay once the renovation is complete.

Comfortable room. Bed was moderately comfortable. The tub was clogged and didn't drain. Appreciated the amenities

It was in a good location. Room door wouldn't shut & latch by itself. Refrigerator wasn't level. Just a few things needed to be adjusted in the room. The room was very spacious! Pool was cold!!!! The staff was very friendly & ready to help in any way possible. It was a good stay!

The pool was freezing cold and dirty. There was bandaids on the side of the pool. The housekeepers never gave us clean sheets after four days. And the beds weren’t very comfortable.

When I checked in, I was sent to a room where the door leading to the adjoining room could not be locked. The faucet to fill the tub was not fastened to the wall. It was difficult to pull the lever up to start the shower. My room door did not close easily. The towels were of poor quality and could have been whiter/cleaner. When I went to get a cup of coffee in the morning, there was only Decaf. The regular coffee was empty and there was attendent at the breakfast site.

Staff was very accommodating. Couldn't figure out how to operate the television so the clerk offered to come down and show me. In the meanwhile, he changed the batteries in the remote for me, and problem solved. Appreciated his effort/offer to resolve my issue.

The fun text lady when we checked in, was so courteous and fun. She was very informative, and told us about breakfast and all of the other amenities at the hotel. The bed was very comfortable. There are a couple of things that need to be fixed but none of them affected our stay. We would stay here again.

Excellent property, especially for the price. Staff was so nice and helpful. They were clearly renovating and making improvements, I was thoroughly impressed

all of the help did a good job Josepth was really helpful safety latch on door needs to be repaired

Did not get the room I booked, staff members were so unhelpful, and to a level of being indulting

Got in after 1am. Waited about 30 minutes for someone to show up at counter only to be told they had canceled my reservation due to over booking. Absolutely terrible. Wish I could give negative stars.

The room was very nice. The employees were very friendly and courteous. the breakfast was very good. I was very disappointed there is no elevator, so I had to carry my luggage up to my second floor room.

Pal, Preet, Joseph, & the staff unfortunately I didn’t get their names had phenomenal customer service! Breakfast was much better compared to so many others & very clean area!!!!!

Great location! Very good breakfast and coffee/tea is available 24/7. Outdated hotel, but clean. Service is questionable. Their check in time is 4pm, though on booking it shows as 3pm. At 3pm they refused to check me in unless I pay the early check-in fee. They have laundry room, but do not sell laundry detergent, neither they provide quarters for the machine. Very old and dirty towels.

Check-in in staff was nice, Breakfast buffet was nice and good and that staff was nice. There is no elevator - although the hotel is only 2 stories. about 11:30pm a room near us started blaring their radio and it went on for about 30 minutes. We tried to call the front desk and our phone was connected to wall had no dial tone. My husband found the front desk number and called that several times and was hung up on several times. Finally someone pulled the fire alarm as the music was still very loud and the smell of marijuana was coming into our room. The front desk answered and we asked if anyone was going to do anything about the blaring music. The front desk night person said they didn't hear anything and asked if we knew where it was coming from - Not really but obviously it was bothersome to others that someone went and set off the fire alarm. The front desk night lady said she will have to worry about the loud music after she takes care of the fire alarm issue first. The music continued for quit a while still into the morning hours.

This is not in a great area for Battle Creek Mi. The bed was pretty broken down . The smell entering the room was definitely not inviting. Just run down and put dated.

Good location, very friendly staff

The hotel is well located for travellers on I94. The hotel is clean and comfortable at a reasonable price. 'Free' breakfast fresh and good quality. Would choose to stay again

The room had a very bad smell to it. To be honest it smelled like a urinal, but house keeping ran a machine to get rid of smell. It had been an issue. But after they did their thing it was a lot better. Otherwise the stay was good. Location was also very good. They had a continental breakfast that was very good also.

Location

Really nice just off expressway Lots of restaurants my Favorite Cracker Barrel 1/2 mile away Nice Lady at check in Very Quiet

Older hotel that has been updated. Staff is friendly and eager to please. There are no elevators, so ground floor may be needed for some. Location is good for south town events. Close to I-94 and M-66.

Had a great stay here. Property is under new ownership and has been recently renovated. Our room was spotless and well appointed. The front desk called soon after we checked to see if we needed anything if our room was acceptable. We were also asked by staff in the hallway if our room was ok. There was a 24 hour coffee bar with excellent coffee. We didn’t stay for breakfast but it looked very good. Our room had an awesome lighted mirror in the bathroom. Good water pressure, hot water, comfortable bed, fridge and micro in the room in a great location. Easy on off expressway and close to several dining and shopping options. Would definitely stay again.

This hotel was convenient on and off the highway other than that, nothing special…out dated.

Not convenient to town so a bar or restaurant would be good. Staff were friendly.

The room and hotel was decent. I expected better for the price and was disappointed that the room smelled as if it had been doused in perfume to cover up other smells. Overall it did the job and the bed was comfortable. Breakfast was amazing! It’s hard to find a good hotel breakfast now a days and this hotel had it!

Breakfast excellent. Pool water cold as well as pool room. Staff friendly and helpful. Hotel clean and roomy

The hotel is well located for travellers on I94. The hotel is clean and comfortable at a reasonable price. 'Free' breakfast fresh and good quality. Would choose to stay again

We loved our stay here. Everything was clean and in good repair. The hot breakfast and coffee was very good and it was convenient to have a workout room available. We would definitely stay here again.

Our room was clean, and has the appliances a visitor would need (Microwave, Fridge, TV, coffeemaker. We needed accommodations that would allow our dog, which this property does. An area off the side of the building with a picnic table, ect. that can be used to get your pet outside for fresh air. Only criticism would be that when it came to towels and toiletries, there were only 1 bath towel, 1 hand towel, and 1 washcloth for each of the 3 guests, and no bath towel/mat which would allow for getting out of the bath without getting water all over the floor. also, only 1 hand soap for the wash basin, and 1 body wash and 1 shampoo for the shower. Their complimentary breakfast is better than average, with real eggs and sausage, biscuits, cereals and bagels, along with coffee and a variety of teas and juices. Overall a good value for travelers needing a nights lodging when in the Battle Creek area or taking a break off of the I-94 expressway

The hotel looked nice from afar, as did the lobby. The staff were very nice. The room felt damp to include the carpet, the sheets, and the towels. The pool looked like it had a layer of scum or something on top of it. While it was very nice at first glance, further looks revealed that it was aging or not very well taken care of. Breakfast was good, but mainly what would be expected from a continental breakfast.

Staff was great room was clean breakfast biscuit and gravy was cold

The breakfast area was small and they ran out of food each day. I only ate one morning because of the lack of space and food running out. The bed was a little hard for my liking, but that was a personal preference.

Complimentary Breakfast.

Renovation in process on exterior; should have started on inside. Hopefully carpets and furniture will be updated soon. Breakfast had good options, including yogurt and fruit. Bed was good. Premium room is big enough for small couch and table but only had one lounge chair and it was dirty so we covered it with a towel and put one of our suitcases on it. Safe in room didn’t work and was offered office safe but wasn’t comfortable with that. Our phone also didn’t work so had to go to the front desk to report that our sink was clogged and draining very poorly. Was told they knew about both but maintenance hadn’t gotten to them yet. Room and bathroom were clean. The staff were very pleasant and trying hard to deal with issues beyond their control. We may try another stay once the renovation is complete.