Hyatt Place Columbus

The hotel was clean, staff helpful but training seemed lacking. BIGGEST ISSUE - using the “check in now” feature on hotels.com did not interface with the hotel reservation system. My sister used that feature and when she arrived her room had been canceled. I witnessed other guests, who booked through other 3rd party vendors, having Issues as well. It seems to be an issue with the hotel. Hotel staff were encouraging guests to reserve directly on the hotel website and not 3rd party vendors.

Clean! Limited staff but overall great experience

Shower/bathroom in general left a lot to be desired. The staff was fantastic.

Even though I had reserved and already paid for my room & stay, the hotel had overbooked and had no room for me or my family. When you make a reservation, the hotel is supposed to hold the reservation!

Breakfast was subpar. Ice machines broken. Hallway floors badly stained. Bathroom door was broken and wouldn't close properly. Bed was terrible.