Name: DoubleTree by Hilton Hotel West Edmonton
Address: 16615 109th Ave, Jasper Place, Edmonton, Canada, Edmonton, Alberta, CA
Price range: $107–$339 per night
Rating: 8.53

What guests think

At DoubleTree by Hilton Hotel West Edmonton, travellers frequently highlight friendly, accommodating staff, clean and spacious rooms, and a convenient west-side location near West Edmonton Mall, with many also enjoying the generous breakfast buffet and warm cookies at check-in.

Common drawbacks include older or worn rooms in parts of the property, occasional maintenance issues, and inconsistent housekeeping. Guests also note the pool can be closed or busy with lessons and there is no hot tub; parking and elevators may be strained during events. Overall, expect a comfortable, well-located stay with standout staff and breakfast, though quality varies by tower and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site amenities include a 24-hour pool, attached dinner theatre, lounge/restaurant, spa, gym and a large parking lot, which many appreciate. Drawbacks recur: no hot tub, occasional pool closures or lessons, and busy or dirty parking and elevator issues during events.

Related guest reviews

10

Erica

Sep 29, 2025

·

Stayed 1 night

Nice spacious room, kids enjoy the 24 hr pool

10

Candace

Jan 8, 2025

·

Stayed 2 nights

Parking can be tough during the dinner and show but the hotel and staff make up for the minor inconvenience

8

Mark-Anton

Oct 10, 2025

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Stayed 3 nights

The cookies here are the best — definitely a highlight! That said, a few minor things could be better. When there’s an event, there’s no designated parking for guests, so I had to park on the other side of the hotel, which was inconvenient. The dining staff were friendly and nice but could be more attentive—I was almost done eating before I got my water. Overall, a good stay with some room to improve.

10

Tammy

Dec 9, 2024

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Stayed 1 night

The hotel itself is a little dated but has all the comforts and amenities you would need. The staff was really friendly, and the warm cookie at check in was a delicious bonus. The pool was under maintenance the whole time we were there and the main reason i booked this hotel was for the close proximity to my event and a pool for my sons. Had I known about the pool we would have stayed elsewhere. That was a minor inconvenience though. Everything else was quite good. Breakfast biffest was the best I've seen. Beds were comfortable and rooms were clean!

8

Scott

Aug 23, 2024

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Stayed 4 nights

Only complaint was that we were unaware that the hotel rents out the pool to swim instructors. Every time we went down, the pool was full of instructors and students, making enjoying the pool quite difficult. Would consider staying at other hotels that do not rent out their pools.

8

Irene

Oct 4, 2025

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Stayed 1 night

The facilities is clean. The pool was accessible any time is a plus.

10

Brenda

Aug 5, 2023

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Stayed 1 night

The lobby restaurant and lounge, good food and service.

10

Barry

Aug 10, 2025

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Stayed 1 night

Great room and great staff. Parking lot was extremely dirty with litter and trash throughout. Sidewalk area and smoking area filthy. Took away from great facility experience

10

Bharat varma

Sep 13, 2025

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Stayed 2 nights

Property is in convenient location and the ambience is enthralling to me. They also provided discounted coupon for spa too.

6

Alisha

Jan 25, 2026

·

Stayed 2 nights

Stayed during a cold snap in Edmonton. Having problems with heat. Hall way was cold in the tower. Only has a pool no hot tub. Rooms are dated.

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Cleanliness

Many guests find rooms and common areas clean or spotless, but reviews also cite inconsistent housekeeping and occasional issues like stains, dust, odors, or missed room servicing.

Related guest reviews

2

Vincent

Jul 13, 2025

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Stayed 1 night

I travel a lot for business and for children’s sports. I am unlikely bringing my children here again. There was what looked exactly like mouse feces in the hideaway bed around what looked like dried up cheddar cheese bits. When we moved rooms, the sheets brought to that room were still dirty and has crusty stuff on them. I brought up my concerns and got the same lip service hotels typically provide. “It’s a third party, not much we can do.” Fair enough. Just stay away. We have pictures.

4

Arlene

Jul 29, 2024

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Stayed 2 nights

Disappointing, room not cleaned. Hallways smelled smoky, elevators were not clean.

6

Herbert

Aug 10, 2024

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Stayed 2 nights

Housekeeping was lacking. For a two bedroom suite, the supplies, towels, glasses, toiletries were sparse. Stains on carpets.

6

Kelly

Sep 28, 2025

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Stayed 1 night

The property over all is a good value however the rooms do need a deep clean, I’m not sure how often or if this happens but it’s definitely needed. As a frequent customer I was disappointed in the hotel ramping up their rates for the busy weekend with the Morgan Wallen concert - short term benefit for overall integrity with frequent guests seems to be a questionable business decision in my opinion. Will reconsider staying based on this next time but it wasn’t limited to this hotel.

10

Vince

Nov 16, 2025

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Stayed 2 nights

Clean room, wonderful view of the city, very friendly staff!

10

Romel

Jan 12, 2026

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Stayed 2 nights

King suite is well-appointed and spotless. Front desk personnel is very friendly and courteous. Will definitely come back here again.

6

amy

Jul 10, 2023

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Stayed 2 nights

Pros: Convenient location, off a main city artery. Restaurant in hotel seemed decent with the meal we had. Bathroom in hotel room seemed nice, and the lotion and toiletries smell amazing. Cons: Floor 5 smelled awful, like wet & stale laundry left in a washing machine. Our room was stale smelling, had stains on both lamp shades and the headboards were ripped. We tried to mention our unfortunate room to front desk at checkout and the attendant seemed uncaring and did not address concerns.

10

Dawn

Nov 18, 2024

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Stayed 1 night

My room was absolutely spotless. Amazing stay.

4

karen

May 20, 2024

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Stayed 2 nights

I have stayed at this hotel a number of times over the past 20 years. I kept coming back as the location and amenities were good. This stay was disappointing. Check in was poor, our room was not ready when we entered it, one bed not made, no towels, etc. required a return to the desk and room change. Others were being told that despite it being 4:30 their rooms weren’t ready. Appears cutbacks in housekeeping are taking a toll. Room had no bathrobes, only 2 towels for a double queen room. Carpets in the hallway were dirty, with visible lint, garbage, dirt. Housekeeping only replaced our towels and coffee, beds were not remade, sinks weren’t cleaned. Sound proofing was minimal. We could clearly hear the baby above crying, the tv in the next room, and got woken by the dog across the hall barking/scratching NON STOP for 20 minutes at 7:30am. Thankfully the owners did return when the hotel called them after we called the front desk. We were offered a free upgrade for our next stay but honestly that doesn’t make up for a poor showing this time. I expect more from the Hilton brand name.

6

Stephanie

Oct 16, 2023

·

Stayed 1 night

This property would be great if you would bring it back up to the pre Covid standards, its extremely outdated, there were stains on the walls and the carpets in the hallways don’t smell nice

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Rooms

Rooms are generally spacious and comfortable, with suites valued for layout and quiet; the newer building feels more modern. Downsides include dated decor in parts, noise near elevators or from other guests, limited in-room microwaves, and occasional HVAC or Wi-Fi frustrations.

Related guest reviews

10

Mike

Jun 28, 2023

·

Stayed 2 nights

We had a great stay ! Nice big clean room, friendly staff and close to West Edmonton Mall . Definitely stay again

8

Beck

Jun 10, 2025

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Stayed 1 night

Was very nice and room was nice and cool, only problem was the internet doesn’t work with consoles if you bring one, everything else was good!

6

Jason

Dec 5, 2024

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Stayed 1 night

Room right by elevator, noise keep me awake

10

Linda

Sep 28, 2025

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Stayed 2 nights

Staff was very nice, always great staying here. Rooms are quiet for sleeping in in the morning also. Very spacious room, beautiful high ceilings, bathroom very nice, mattress comfort was perfect! Was a nice getaway!

10

Chaylene

Sep 27, 2025

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Stayed 2 nights

Best place, I always stay here. Make sure to ask for the newer building.

10

Brian

Feb 23, 2026

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Stayed 2 nights

The king suite was a spacious, well maintained room. The check in staff was very helpful and accommodating. The included breakfast had a great variety of hot and cold items. On of the better breakfast buffets we’ve had as an included option

10

Kevin

Feb 24, 2025

·

Stayed 1 night

We took in the Mayfield Dinner Theatre as part of a date night. Stayed in the spacious and comfortable King Suite. We added the breakfast option and enjoyed a nice full buffet the next morning.

8

Meghan

Sep 30, 2024

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Stayed 1 night

Our room was very spacious and clean. A few things would have bumped this up to a 5 star. There was no direction by staff on where to go to locate our room, nor a map easily located. That was a little frustrating. For a large room with separate bedrooms, it was surprising that the smallest mini fridge ever was there, and no microwave. A larger mini fridge like most average hotel rooms have would have improved the experience.

8

david

Jan 1, 2024

·

Stayed 4 nights

One of the better hotels in a city that doesn’t have many exceptional hotels. We stayed in a Accessible King Sweet which was quite nice, however the room is starting to show its age slightly with a slightly worn out carpet, peeling wallpaper in places and a bit of water damage in the bathroom. Also the tv in the bedroom didn’t work. There was no stationary on the desk, no pen to write notes with, found this a bit odd. The safe in the room is nice to have. We booked a room with a bath tub, however we got a room with a roll in shower, which was actually ok because of the dual shower heads. There were no little soaps or little shampoos, but pump bottles in the shower. Overall a good place to spend 4 days. The bed was quite hard, and my back paid the price for that. Front desk staff was not bad, however the cleaning staff was amazing at making up our room every day.

6

Alisha

Jan 25, 2026

·

Stayed 2 nights

Stayed during a cold snap in Edmonton. Having problems with heat. Hall way was cold in the tower. Only has a pool no hot tub. Rooms are dated.

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Service

Staff are widely praised as friendly, accommodating and efficient, with smooth check-ins, upgrades and thoughtful touches like warm cookies. However, reviews also report lapses—slow or unreachable phones, unhelpful or rude interactions, and inconsistent follow-up on issues.

Related guest reviews

4

Jacqueline

Apr 28, 2024

·

Stayed 2 nights

The lady who checked us in, SAMANTHA, was very rude and condescending. Gave us a sour taste for the rest of our stay. The front desk staff should always give off a good impression as they are representing the brand they work for. Housekeepers had amazing customer service and kept our room so clean.

10

nowell

Jul 21, 2024

·

Stayed 2 nights

I thought the customer service was above super. Especially since i had a couple of accommodations requests, one request that i had to make last minute, and they were able to make it possible. Our room was beautiful, clean, and my husband won't stop talking talking about how comfortable the bed and pillows were.

10

Jennifer

Nov 16, 2025

·

Stayed 1 night

Everything was great… rooms very nice, all the staff that we encountered were amazing.. Will definitely stay there again and again!

2

Jeffery

Aug 30, 2025

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Stayed 3 nights

Rooms were dated and not what we had come to expect from the Doubletree. This was not the worst part. We came back to our hotel at midnight after having left for the day at 9:30am (did not have the donning disturb sign on) and the room was not cleaned, beds not made and no clean towels for showers. This is after requesting housekeeping everyday. Quite disappointing. I went down to talk to the front desk after not getting a response from housekeeping. The guy Rakesh was rude and disrespectful- I asked to speak to a manager and he abruptly said that was not an option and he then move over to the next queue to help another guest as to ignore me - very unprofessional. I was forced to raise my voice and make a scene to get any real attention when it was the hotel’s error. Not happy and should have received better service

10

Neil

Oct 27, 2025

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Stayed 1 night

Staff were extremely helpful and responsive to requests.

10

Robert

Mar 1, 2024

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Stayed 1 night

The Front Desk Agent who checked me in was friendly and efficient. She explained the facility layout and amenities all while quickly confirming my reservation and producing my key. Great sense of humour and she obviously enjoyed her job as she greeted the people behind me just as enthusiastically. Excellent first impression for the hotel!

4

Jodi

Dec 2, 2024

·

Stayed 2 nights

I have stayed here twice in 2 weeks - I would have cancelled my second stay but it was paid and non refundable The service in this hotel is basically non existent - staff is robotic- without any focus on a guest experience - it must be a management led culture as I doubt I’d experience it row stays in a row I will NEVER stay here again or recommend this hotel to anyone

4

Vishav

May 25, 2024

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Stayed 1 night

Reception service is poor!!! For Room service they dont take calls at all. No other service

2

Deepanshu

May 17, 2024

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Stayed 2 nights

Poor staff and the service. They made us travel between the hotels even when I specifically told them I have early morning meetings scheduled in the same hotel. The hotel they transferred us to was not appropriate. The rooms were terrible. For the inconvenience they promised different things on the phone and their statements got changed inperson. After a 6 hour drive and a tiring day we were able to finally get a room at 12:00 AM. I would not recommend anyone one from my friends or family and from 150 employees that work for my company to ever stay in this hotel. This stay was full of disappointment and frustration.

10

Leslie

Oct 21, 2025

·

Stayed 1 night

Hotel and staff were awesome and the fresh cookie at check in was very good.

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Location

Convenient west-side base close to West Edmonton Mall, major roads and local dining; parking is easy. A few guests felt the surrounding area was less appealing at times.

Related guest reviews

10

Mike

Sep 9, 2025

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Stayed 4 nights

Great location, close to everything but far enough away as well.

10

stephen

Mar 15, 2025

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Stayed 4 nights

Close to shopping and quite hotel

10

Donna

Aug 25, 2024

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Stayed 2 nights

Shady people around the property. Street person we could see in the bushes from our balcony.

10

Tim

May 12, 2025

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Stayed 1 night

Convienent on the west side.

10

brandee

Mar 18, 2025

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Stayed 1 night

It was a great location. Room was clean,spacious, and beds were comfortable.

10

Dean

Oct 19, 2025

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Stayed 1 night

Great hotel, great location!

10

Kelly

Sep 3, 2024

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Stayed 2 nights

Friendly staff. Check in was easy and quick. Room was clean. Overall hotel was clean-hallway, elevators, lobby. Big parking lot. Close to shopping and restaurants-walkable

10

Trevor William

Nov 12, 2025

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Stayed 3 nights

Overall great stay . Second time staying . Nice hotel close to West Edmonton mall .

10

Jenna

Nov 24, 2024

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Stayed 2 nights

Great location to be close to the city’s attractions. Parking is great. We get the suite for our family of 4 and love the space and sleep options. Room is always very clean and organized. Staff is always friendly. Resteraunt for room service is great.

6

Kristin

Apr 4, 2025

·

Stayed 1 night

Friendly staff. Not the nicest location.

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Dining

Breakfast buffet is frequently praised for variety and quality, with some gluten-free considerations noted. The restaurant and lounge are convenient but can be pricey and service varies; room service receives mixed feedback.

Related guest reviews

6

Samantha

Aug 12, 2025

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Stayed 3 nights

Food delivery was horrible, took 3 times to get my full order, one time they didn’t even do my order, I could go on all day with how many mistakes the delivery of food was wrong , incomplete or unfit

10

Jessy

Nov 18, 2023

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Stayed 1 night

Best breakfast buffet in any hotel I’ve stayed in! Everything was updated & clean, staff was friendly!

10

Alaa

Aug 3, 2025

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Stayed 2 nights

We just had a very pleasant two nights stay. The two queen bed room was spacious, clean and comfortable. The staff were super nice and the breakfast was fantastic!

4

Jennifer

Oct 30, 2023

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Stayed 1 night

This hotel is not worth the cost. The front desk staff was not accommodating, they did not give us any information when checking in and clearly cater to hilton members only. We had no towels in our room. The "spa" located in the hotel is a complete joke. The restaurant was good food and service, however, the prices were outrageous. $14.00 for a single ceaser, over $30 for a steak sandwich.

4

Robin

Apr 28, 2025

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Stayed 2 nights

The stay was ok but the restaurant service was bad and the waiter add a tip without asking his service was terrible

10

Brian

Feb 23, 2026

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Stayed 2 nights

The king suite was a spacious, well maintained room. The check in staff was very helpful and accommodating. The included breakfast had a great variety of hot and cold items. On of the better breakfast buffets we’ve had as an included option

10

Mildred

Nov 2, 2025

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Stayed 1 night

Stay was great. Room was quiet.Breakfast was awesome with variety of options. Staffs were friendly except for the cranky old lady serving at the bar when we were watching the World Series game 😊

10

Darlene

Sep 2, 2024

·

Stayed 3 nights

Great hotel. Convenient location. Rooms clean and comfortable. Restaurant a bit pricey.

6

Carly

Sep 12, 2023

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Stayed 3 nights

Our stay was okay, the lady that did our check in was fantastic. We were only given 1 roll of toilet paper for a 3 night stay. We had prepaid for the breakfast buffet and it was fairly disappointing. The eggs were watery, the bacon was really dry and looked old, and the potato’s were old and rubbery. Nothing looked fresh. We also got glasses of juice and my partner noticed lipstick on it. We sent it back, they didn’t apologize or anything. We then heard the lady speak to Management stating that was the second glass complain they had. I asked if they could clean our room/linens and they told us they would do a refresh but would not give us fresh sheets upon request. Maybe that’s an unspoken rule? The front desk person mentioned they only clean the sheets once every threes days. This is normally fine but I would have assumed upon request would have been different. Overall, the staff were fine, hotel was fine, breakfast is a no go. 3/5 stars

6

Jodi

Nov 23, 2024

·

Stayed 2 nights

Room service was horrid - ordered from online - my do not disturb was on the door and instead of a courtesy knock - meal left outside the door - I called to find that out - then only to find zero cutlery accompanied it - then I had to wait for that - by that time the meal in a word … sucked At check out no “how was your stay”? Just do you want a printed copy of my receipt? I said yes only to be taken to another desk rep and asked again if I wanted a printed receipt ?

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Month	Average price
January	$133
February	$158
March	$152
April	$158
May	$143
June	$137
July	$146
August	$147
September	$164
October	$156
November	$136
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $132	19 $126
20 $119	21 $125	22 $331	23 $339	24 $192	25 $109	26 $109
27 $112	28 $241	29 $186	30 $186

Su	Mo	Tu	We	Th	Fr	Sa
				1 $196	2 $133	3 $137
4 $112	5 $137	6	7 $161	8 $196	9 $117	10 $174
11 $112	12 $112	13 $115	14 $339	15 $189	16 $109	17 $107
18 $112	19 $187	20 $186	21	22 $206	23 $109	24 $113
25 $111	26 $186	27 $186	28 $206	29 $206	30 $107	31 $107

DoubleTree by Hilton Hotel West Edmonton

Prices for DoubleTree by Hilton Hotel West Edmonton

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Room, 1 King Bed

Room, 1 Bedroom, Accessible (With Roll in Showith)

Room, 2 Queen Beds

Room, 2 Bedrooms

1 King Hospitality Suite

Room, 1 Bedroom, Accessible (Accessible with Tub)

Room, 1 King Bed (Bi-Level)

Suite, 1 King Bed with Sofa Bed

Presidential Suite, 1 King Bed

Guest reviews of DoubleTree by Hilton Hotel West Edmonton

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel West Edmonton

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