Hotel Mousai - Adults Only Puerto Vallarta
US$452
/ night
Avg. for November
Prices for Hotel Mousai - Adults Only Puerto Vallarta
Select dates to see prices and availability
US$452
/ night
Avg. for November
Monthly average prices
Nightly prices at Hotel Mousai - Adults Only Puerto Vallarta average US$322 in the cheapest month (October) and US$591 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$484 |
| February | US$520 |
| March | US$591 |
| April | US$490 |
| May | US$462 |
| June | US$432 |
| July | US$417 |
| August | US$391 |
| September | US$445 |
| October | US$322 |
| November | US$452 |
| December | US$520 |
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Nov · US$452
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Most expensive: March (~US$591)
Cheapest: October (~US$322)
About this property
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a health club. Additional features at this resort include com...
Amenities
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a health club. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Vallarta? This resort has 2809 square feet (261 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Enjoy Japanese cuisine at Hiroshi - Japanese, one of the resort's 9 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Treat yourself to a stay in one of the 14 individually decorated guestrooms, featuring outdoor private hot tubs and flat-screen televisions. Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Location
With a stay at Hotel Mousai Puerto Vallarta Adults Only in Puerto Vallarta (South Zone), you'll be a 1-minute drive from Garza Blanca Beach and 5 minutes from Playa Gemelas. This beach resort is 2.7 mi (4.3 km) from Playa Mismaloya and 3.4 mi (5.4 km) from Vallarta Zoo.
What's nearby
Bay of Banderas(0.1 Miles)
Garza Blanca Beach(0.2 Miles)
Playa Palmares(0.4 Miles)
Playa Esmerelda(0.5 Miles)
Punta Negra Beach(0.9 Miles)
Playa Gemelas(1.8 Miles)
Playa Estaca(2.8 Miles)
Playa Mismaloya(2.9 Miles)
Conchas Chinas Beach(3.1 Miles)
Lindomar Beach(3.1 Miles)
Vallarta Zoo(3.4 Miles)
Olas Altas Street(4 Miles)
Playa de los Muertos(4 Miles)
Los Muertos Pier(4 Miles)
Act ll Entertainment Stages(4.4 Miles)
The nearest major airport is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)(12.5 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
Location
Carretera a Barra de Navidad KM 7.5, South Zone, Mismaloya, Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
Bay of Banderas (0.1 Miles)
Garza Blanca Beach (0.2 Miles)
Playa Palmares (0.4 Miles)
Playa Esmerelda (0.5 Miles)
Punta Negra Beach (0.9 Miles)
Playa Gemelas (1.8 Miles)
Guest reviews of Hotel Mousai - Adults Only Puerto Vallarta
9.4
Superb
Based on 1,000 verified reviews
Who stays here?
Business
1%
Couple
82%
Family
4%
Group
7%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Hotel Mousai - Adults Only Puerto Vallarta, travellers praise sweeping jungle-and-ocean views, stylish spacious suites with hot tubs, and standout staff, while noting recurring frustrations with aggressive membership sales, confusing all-inclusive upsells, and occasional construction or maintenance hiccups.
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What guests think
At Hotel Mousai - Adults Only Puerto Vallarta, travellers praise sweeping jungle-and-ocean views, stylish spacious suites with hot tubs, and standout staff, while noting recurring frustrations with aggressive membership sales, confusing all-inclusive upsells, and occasional construction or maintenance hiccups.
Rooftop infinity pools and the spa draw raves, though pools close early and the beach is small and rocky down the hill. Food quality is widely praised across several restaurants, but reservations and premium-item surcharges can disappoint. Location feels serene and removed from town, with trolley access around the hillside complex. Expect a luxurious, adults-only escape with excellent service and amenities, plus some sales pressure and fine print.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop infinity pools and the spa earn consistent praise; trolleys connect areas across the hillside complex. Some note early pool closing times and a small, rocky beach; occasional construction is audible.
Related guest reviews
10
Jezer
18 Sept 2025
·
Stayed 3 nights
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
10
Kayhan
16 Apr 2024
·
Stayed 3 nights
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
10
veronica
18 Aug 2025
·
Stayed 1 night
Tienen una alberca espectacular en la torre norte y una verdadera lástima que la cierren a las 7 pm Debería de aprovechar el sunset y cerrarla más tarde!!!
Tienen una alberca espectacular en la torre norte y una verdadera lástima que la cierren a las 7 pm Debería de aprovechar el sunset y cerrarla más tarde!!!
10
Alejandro
3 Jan 2025
·
Stayed 5 nights
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
10
Demarquez
12 Oct 2025
·
Stayed 1 night
My wife and I had an exceptional time here, everything was great, food, service, room, bed, and the trolly that gets you around the property! Will definitely be back again!
My wife and I had an exceptional time here, everything was great, food, service, room, bed, and the trolly that gets you around the property! Will definitely be back again!
10
JD
29 Jun 2025
·
Stayed 2 nights
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Maria
1 Apr 2025
·
Stayed 4 nights
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
10
Terry Durrell
22 Mar 2025
·
Stayed 4 nights
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
10
Grace KuiDuk
26 Oct 2025
·
Stayed 3 nights
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
10
Elizabeth
16 Oct 2025
·
Stayed 3 nights
Amazing property all around a great experience the spa is a must.
Amazing property all around a great experience the spa is a must.
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AI-generated summary based on recent guest reviews
Cleanliness
Most guests describe the property and rooms as spotless and well kept. A few report maintenance or hygiene issues such as mold, leaks, or minibar/fridge problems that seem isolated.
Related guest reviews
10
zepyur
5 Nov 2024
·
Stayed 4 nights
Amazing service super clean
Amazing service super clean
10
Amber
20 May 2025
·
Stayed 2 nights
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
10
Raymond
16 Nov 2025
·
Stayed 2 nights
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
10
Elisa María
24 May 2025
·
Stayed 4 nights
Simplemente fenomenal. Nunca me había hospedado en un lugar tan lujoso, tan bien cuidado, con tanta calidad en instalaciones, en el trato, en el personal, la comida, el cuarto, los restaurantes, las actividades, todo todo todo. Fue como un sueño. Espero con ansias el día en que pueda regresar, a este o a cualquier otro hotel del grupo TAFER.
Simplemente fenomenal. Nunca me había hospedado en un lugar tan lujoso, tan bien cuidado, con tanta calidad en instalaciones, en el trato, en el personal, la comida, el cuarto, los restaurantes, las actividades, todo todo todo. Fue como un sueño. Espero con ansias el día en que pueda regresar, a este o a cualquier otro hotel del grupo TAFER.
6
Stephanie
24 Feb 2025
·
Stayed 2 nights
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
10
Carrie
31 Jul 2025
·
Stayed 4 nights
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
2
Reza
3 Feb 2025
·
Stayed 3 nights
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
10
Maria
20 May 2024
·
Stayed 5 nights
Clean furnishing and fantastic service.
Clean furnishing and fantastic service.
10
Jovi
12 Oct 2025
·
Stayed 3 nights
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
10
Dustin Paul
11 Jul 2024
·
Stayed 4 nights
The food and drinks were good and the service was excellent. The property was well kept and very clean.
The food and drinks were good and the service was excellent. The property was well kept and very clean.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious, modern, and high-tech, with large terraces featuring hot tubs, hammocks, and wide ocean-and-jungle views. Some mention finicky room tech, occasional noise or Wi‑Fi issues, and varying outlooks between North and South towers.
Related guest reviews
8
Montez
6 Dec 2024
·
Stayed 3 nights
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
10
Jezer
18 Sept 2025
·
Stayed 3 nights
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
10
Andy
1 Mar 2025
·
Stayed 10 nights
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
10
Daniel J
20 Apr 2023
·
Stayed 5 nights
I like the lighting options in the room. The onyx lighting as well as the iPad and wall panel lighting controls are fun to operate as are the automatic sliding glass door window drapes. The automatic music option on wake up is neat. The temperature controls operate quite well. The shower and bathroom features are top notch; that being the bidet, the heated toilet seat and the overhead and handheld shower fixtures are easy to operate and fun to use. Having your own Jacuzzi and hammock in the in the large covered patio invites one to move in and relax in solitude and comfort.
I like the lighting options in the room. The onyx lighting as well as the iPad and wall panel lighting controls are fun to operate as are the automatic sliding glass door window drapes. The automatic music option on wake up is neat. The temperature controls operate quite well. The shower and bathroom features are top notch; that being the bidet, the heated toilet seat and the overhead and handheld shower fixtures are easy to operate and fun to use. Having your own Jacuzzi and hammock in the in the large covered patio invites one to move in and relax in solitude and comfort.
8
Rene'
10 Jul 2024
·
Stayed 6 nights
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
8
Anthony
22 Oct 2025
·
Stayed 7 nights
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
10
Christina
16 Mar 2023
·
Stayed 3 nights
The room and property were top notch. The staff was exceptionally friendly and helpful. Onsite night life was fun - live DJ and a Latin band at the roof deck on the weekends. Drinks were delicious but with a light pour on the alcohol so you get full before you get even a slight buzz. Food was fantastic. The only negative was that we were woken up every morning by loud noises that sounded like someone was throwing rocks in our shower. It's about 1.5 hours from Sayulita but a quick 15-20 minutes to the Malecon.
The room and property were top notch. The staff was exceptionally friendly and helpful. Onsite night life was fun - live DJ and a Latin band at the roof deck on the weekends. Drinks were delicious but with a light pour on the alcohol so you get full before you get even a slight buzz. Food was fantastic. The only negative was that we were woken up every morning by loud noises that sounded like someone was throwing rocks in our shower. It's about 1.5 hours from Sayulita but a quick 15-20 minutes to the Malecon.
10
Katelyn
25 Jul 2025
·
Stayed 5 nights
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
10
Jovi
12 Oct 2025
·
Stayed 3 nights
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
10
Charles David
27 Sept 2025
·
Stayed 4 nights
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and attentive, with butlers frequently highlighted. Recurring complaints cite aggressive membership/timeshare pitches, upselling, and occasional slow or unresponsive follow-through on requests or check-in issues.
Related guest reviews
10
Andy
1 Mar 2025
·
Stayed 10 nights
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
10
Anthony
4 Aug 2025
·
Stayed 4 nights
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
10
Maryin
3 Oct 2025
·
Stayed 4 nights
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
4
Douglas
10 Nov 2023
·
Stayed 7 nights
This was the nicest hotel room I’ve ever stayed in, but unfortunately the service was very, very lacking. My wife got food poisoning there and I needed some supplies like extra Gatorade to keep her hydrated. I would have to call 4-5 times and then walk down to the front desk to get anything accomplished. I was very frustrated after this happened several times so I asked for a manager. They were apparently “in a meeting” for rest of our stay, as I kept asking and kept getting this same line every day. When we checked out, the guy at the front desk asked if anyone ever followed up with us, and I said I just gave up trying. It’s sad because I would love to come back here and try it again if my wife wasn’t sick, but the service experience ruined it for us.
This was the nicest hotel room I’ve ever stayed in, but unfortunately the service was very, very lacking. My wife got food poisoning there and I needed some supplies like extra Gatorade to keep her hydrated. I would have to call 4-5 times and then walk down to the front desk to get anything accomplished. I was very frustrated after this happened several times so I asked for a manager. They were apparently “in a meeting” for rest of our stay, as I kept asking and kept getting this same line every day. When we checked out, the guy at the front desk asked if anyone ever followed up with us, and I said I just gave up trying. It’s sad because I would love to come back here and try it again if my wife wasn’t sick, but the service experience ruined it for us.
8
Cassie
18 Mar 2025
·
Stayed 3 nights
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
10
Carrie
31 Jul 2025
·
Stayed 4 nights
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
4
Alexander
3 Apr 2024
·
Stayed 5 nights
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
10
Andrew
24 Aug 2025
·
Stayed 2 nights
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
2
Genaro
21 Apr 2025
·
Stayed 5 nights
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
8
Jacob
15 Sept 2025
·
Stayed 3 nights
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
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AI-generated summary based on recent guest reviews
Location
Scenic hillside setting with sweeping bay and jungle views; trolleys link areas and sister properties. It’s a 15–20 minute ride to town and not walkable; beach access is down the hill and small/rocky.
Related guest reviews
10
Ricardo
21 Jul 2024
·
Stayed 4 nights
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
8
Soroush
11 Sept 2023
·
Stayed 3 nights
Friendly staff, very nice location. Good experience overall
Friendly staff, very nice location. Good experience overall
10
Alejandro
3 Jan 2025
·
Stayed 5 nights
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
10
JD
29 Jun 2025
·
Stayed 2 nights
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Amy
18 Aug 2025
·
Stayed 3 nights
Not walkable. Not close enough to the beach
Not walkable. Not close enough to the beach
10
Luis Antonio
16 Nov 2023
·
Stayed 2 nights
This hotel is amazing, great amenities, incredible views (including the rooms), and the service is impeccable. The location is a bit outside from Vallarta proper (15-20 min) so I would highly recommend getting the all-inclusive option so you don't have to head into Vallarta all the time. Rooftop pools are absolutely great and Dao (Chinese Cuisine) is a must.
This hotel is amazing, great amenities, incredible views (including the rooms), and the service is impeccable. The location is a bit outside from Vallarta proper (15-20 min) so I would highly recommend getting the all-inclusive option so you don't have to head into Vallarta all the time. Rooftop pools are absolutely great and Dao (Chinese Cuisine) is a must.
8
Shabnam
24 Oct 2023
·
Stayed 3 nights
Positive: Excellent staff, great views, different food options, comfortable room. Negative: Some minor problems such as hot tub in the room not working property, no creamer & stirrer for in room coffee, bathroom amenities did not get replaced after usage. Good to know: Beach is not walking distance and not adults only.
Positive: Excellent staff, great views, different food options, comfortable room. Negative: Some minor problems such as hot tub in the room not working property, no creamer & stirrer for in room coffee, bathroom amenities did not get replaced after usage. Good to know: Beach is not walking distance and not adults only.
10
Deepak
19 Oct 2023
·
Stayed 2 nights
The views are awesome. The rooms are large, luxurious and clean. The staff is very friendly. If you want a quiet place to stay, this is great but if you prefer hustle and bustle, look at something in downtown area
The views are awesome. The rooms are large, luxurious and clean. The staff is very friendly. If you want a quiet place to stay, this is great but if you prefer hustle and bustle, look at something in downtown area
10
Sandra Gayle
13 Sept 2024
·
Stayed 8 nights
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
8
Hazar
3 Apr 2024
·
Stayed 3 nights
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
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AI-generated summary based on recent guest reviews
Dining
Overall food quality earns strong reviews across multiple restaurants and rooftops. Common caveats include hard-to-get reservations and extra charges for premium items even on all-inclusive plans; some report uneven experiences at specific venues.
Related guest reviews
10
Selena
2 Jan 2025
·
Stayed 4 nights
Wonderful resort with incredible staff. Food is best I had had at an all inclusive resort.
Wonderful resort with incredible staff. Food is best I had had at an all inclusive resort.
10
Katharina
4 Jul 2025
·
Stayed 7 nights
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
8
Wendy
2 Dec 2024
·
Stayed 5 nights
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
10
Roxana
6 Feb 2025
·
Stayed 3 nights
Wonderful hotel. Excellent service and great food. Would have liked to see more of an authentic Mexican restaurant.
Wonderful hotel. Excellent service and great food. Would have liked to see more of an authentic Mexican restaurant.
10
Paraveen M
17 Apr 2025
·
Stayed 4 nights
Good property, good food
Good property, good food
10
Sandy
12 Jul 2024
·
Stayed 3 nights
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
6
Jessica
30 Apr 2025
·
Stayed 5 nights
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
8
Athinela
13 Dec 2024
·
Stayed 5 nights
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
8
Jacob
15 Sept 2025
·
Stayed 3 nights
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
10
Jovi
12 Oct 2025
·
Stayed 3 nights
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
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AI-generated summary based on recent guest reviews
10
Mao
21 Jul 2026
·
Stayed 3 nights
The best all inclusive I’ve ever had and I I’m not a big fan of all inclusive resort because of the quality.
The best all inclusive I’ve ever had and I I’m not a big fan of all inclusive resort because of the quality.
2
Robin
18 Jul 2026
·
Stayed 6 nights
They stole the deposit. And they have tricks around it to not give it back.
They stole the deposit. And they have tricks around it to not give it back.
10
Negar Dehghan
18 Jul 2026
·
Stayed 5 nights
We absolutely loved this hotel, amenities are great and staff are friendly. They have the best breakfast bar and restaurants. I highly recommend it.
We absolutely loved this hotel, amenities are great and staff are friendly. They have the best breakfast bar and restaurants. I highly recommend it.
10
EVERARDO
18 Jul 2026
·
Stayed 7 nights
My husband and I went to celebrate our 26th wedding anniversary, it was our first time staying at a 5 diamond resort and we are extremely impressed! All the staff were amazing and made us feel welcome throughout our entire stay. Delicious food on all their restaurants, however our favorite one was the Peruvian restaurant Misika. All the amenities were amazing. Will definitely be back.
My husband and I went to celebrate our 26th wedding anniversary, it was our first time staying at a 5 diamond resort and we are extremely impressed! All the staff were amazing and made us feel welcome throughout our entire stay. Delicious food on all their restaurants, however our favorite one was the Peruvian restaurant Misika. All the amenities were amazing. Will definitely be back.
4
Krystal
16 Jul 2026
·
Stayed 3 nights
Not sure if it's because it's off season or they have a new tower it was not ask clean as it was in feb I had to ask for my room to be recleaned when I arrived and the service didn't compare to the last time . I'd call front desk and never get through . They care if you attend their vip breakfast and then you matter but it's the same breakfast you get included . I did it last time
Not sure if it's because it's off season or they have a new tower it was not ask clean as it was in feb I had to ask for my room to be recleaned when I arrived and the service didn't compare to the last time . I'd call front desk and never get through . They care if you attend their vip breakfast and then you matter but it's the same breakfast you get included . I did it last time
FAQs about Hotel Mousai - Adults Only Puerto Vallarta
Is parking available at the property?
Free valet parking is available on-site, and parking is limited. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
Continental breakfasts are available daily from 7:00 AM to noon for a fee, approximately USD 15 to 40 per person.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM to 7:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
Airport shuttle services are available for a surcharge of USD 130 per vehicle for a roundtrip, accommodating a maximum of 5 people. Guests must contact the property 48 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.
Where is the property located in relation to key landmarks?
The property is located in Puerto Vallarta's South Zone, just a 1-minute drive from Garza Blanca Beach and 5 minutes from Playa Gemelas. It is approximately 2.7 miles from Playa Mismaloya and 3.4 miles from Vallarta Zoo.
Does the property have a swimming pool?
Yes, the property features 4 outdoor pools, including an outdoor heated pool. The pools are operational year-round, and specific hours may vary.
What are the hotel's policies for guests staying with children?
Children are not permitted at this adults-only property, and guests must be at least 18 years old to stay.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-05: 495.69158197045897USD
- 2026-11-06: 495.69158197045897USD
- 2026-11-07: 495.69158197045897USD
- 2026-11-08: 484.74185155371094USD
- 2026-11-09: 541.8516901713867USD
- 2026-11-10: 484.74185155371094USD
- 2026-11-11: 523.8797820483398USD
- 2026-11-12: 484.74185155371094USD
- 2026-11-13: 484.74185155371094USD
- 2026-11-14: 546.8411223325195USD
- 2026-11-15: 513.9108974106446USD
- 2026-11-16: 484.74185155371094USD
- 2026-11-17: 484.74185155371094USD
- 2026-11-18: 484.74185155371094USD
- 2026-11-19: 484.74185155371094USD
- 2026-11-20: 484.74185155371094USD
- 2026-11-21: 484.74185155371094USD
- 2026-11-22: 622.1094071499024USD
- 2026-11-23: 622.1094071499024USD
- 2026-11-24: 622.1094071499024USD
- 2026-11-25: 622.1094071499024USD
- 2026-11-26: 622.1094071499024USD
- 2026-11-27: 622.1094071499024USD
- 2026-11-28: 622.1094071499024USD
- 2026-11-29: 484.74185155371094USD
- 2026-11-30: 484.74185155371094USD
- 2026-12-01: 484.74185155371094USD
- 2026-12-02: 484.74185155371094USD
- 2026-12-03: 495.69158197045897USD
- 2026-12-04: 495.69158197045897USD
- 2026-12-05: 495.69158197045897USD
- 2026-12-06: 484.74185155371094USD
- 2026-12-07: 484.74185155371094USD
- 2026-12-08: 484.74185155371094USD
- 2026-12-09: 484.74185155371094USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 484.74185155371094USD
- 2026-12-14: 484.74185155371094USD
- 2026-12-15: 484.74185155371094USD
- 2026-12-16: 484.74185155371094USD
- 2026-12-17: 484.74185155371094USD
- 2026-12-18: 484.74185155371094USD
- 2026-12-19: 484.74185155371094USD
- 2026-12-20: 484.74185155371094USD
- 2026-12-21: 484.74185155371094USD
- 2026-12-22: 484.74185155371094USD
- 2026-12-23: 989.8922264077148USD
- 2026-12-24: 989.8922264077148USD
- 2026-12-25: 989.8922264077148USD
- 2026-12-26: 989.8922264077148USD
- 2026-12-27: 989.8922264077148USD
- 2026-12-28: 989.8922264077148USD
- 2026-12-29: 1075.7203162265625USD
- 2026-12-30: 989.8922264077148USD
- 2026-12-31: 1075.7203162265625USD
- 2027-01-01: 1189.1347832958984USD
- 2027-01-02: 910.7902389272462USD
- 2027-01-03: 910.7902389272462USD
- 2027-01-04: 550.4403024082031USD
- 2027-01-05: 550.4403024082031USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for full breakfast: approximately USD 25 to 100 per person
- Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Body treatments
Facial treatments
Breakfast in the room
Allergy-free room available
Adults only
Beach Sun Loungers
Snack Bar/Deli
Services
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Tennis courts
Private beach
Garden
Beach (nearby)
Canoeing
Hiking
Pool outdoor
Outdoor heated pool
Live music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi