Boutique Hotel Hancelot
Property description
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include a fireplace in the lobby, tour/ticket assistance, and a banquet hall.
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Guest reviews
7.9
Good
Based on 1,475 verified reviews
Who stays here?
Business
14%
Couple
69%
Family
5%
Group
7%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Charme Hotel Hancelot is a historic, characterful stay with consistently friendly staff and praised breakfasts in a quiet area, but recurring maintenance and drain odour issues, creaky floors, and the lack of an elevator or air conditioning can affect comfort.
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6
Aisling
5 Apr 2026
·
Stayed 1 night
Staff were so kind and professional The room was very run down with mold in the bathroom that’s clearly there a long time
Staff were so kind and professional The room was very run down with mold in the bathroom that’s clearly there a long time
8
Elena
16 Mar 2026
·
Stayed 1 night
Quirky and Atmospheric Hotel Great location. Lots of character. Shabby,faded glory, but fun for a short trip. Male staff member upon arrival 5th March, offered perfunctory service, but the female staff member we met at breakfast on 5th was outstanding. Very engaging and clearly really cared. I watched her putting a lot of love into the breakfast presentation and was obviously proud of this as she asked how we'd enjoyed it as we checked out. She was very accommodating and this is the sort of service that makes people want to return. A couple of comments to note... yes, there is a broken mirror and light fixture in the bathroom, which judging from other reviews has been that way for a while. To be honest it sort of added to the ghost story feel of the place so wasn't concerned. I understand replacing a specific light fixture not easy to source , but the mirror was just a piece of glass did wonder why that was left as it was. We were handed a piece of paper upon arrival with some info, which stated we'd be offered a welcome drink upon arrival. When we enquired of this the curt reply from the male staff member was we stopped offering this 5 years ago and definately wouldn't offer to those booked on Hotels.com!! OK then! Why not update the info, its only a piece of printed paper! Hotel could be a gorgeous boutique hotel with some investment, but then I'm sure I could never afford to stay here! A like it as it is, but with a tiny bit more care to fix broken items etc
Quirky and Atmospheric Hotel Great location. Lots of character. Shabby,faded glory, but fun for a short trip. Male staff member upon arrival 5th March, offered perfunctory service, but the female staff member we met at breakfast on 5th was outstanding. Very engaging and clearly really cared. I watched her putting a lot of love into the breakfast presentation and was obviously proud of this as she asked how we'd enjoyed it as we checked out. She was very accommodating and this is the sort of service that makes people want to return. A couple of comments to note... yes, there is a broken mirror and light fixture in the bathroom, which judging from other reviews has been that way for a while. To be honest it sort of added to the ghost story feel of the place so wasn't concerned. I understand replacing a specific light fixture not easy to source , but the mirror was just a piece of glass did wonder why that was left as it was. We were handed a piece of paper upon arrival with some info, which stated we'd be offered a welcome drink upon arrival. When we enquired of this the curt reply from the male staff member was we stopped offering this 5 years ago and definately wouldn't offer to those booked on Hotels.com!! OK then! Why not update the info, its only a piece of printed paper! Hotel could be a gorgeous boutique hotel with some investment, but then I'm sure I could never afford to stay here! A like it as it is, but with a tiny bit more care to fix broken items etc
10
Sarah Katharina
10 Mar 2026
·
Stayed 1 night
Charming, lovely, clean hotel room and nice breakfast buffet. Close to town, all in walking distance. Would come again.
Charming, lovely, clean hotel room and nice breakfast buffet. Close to town, all in walking distance. Would come again.
10
Kathryn
14 Feb 2026
·
Stayed 2 nights
lovely old hotel, you can park your car in a garage, breakfasts good. Note there are stairs depending where you stay
lovely old hotel, you can park your car in a garage, breakfasts good. Note there are stairs depending where you stay
4
Peter
8 Dec 2025
·
Stayed 3 nights
Not clean (bathroom had broken glass and missing a glass door in the shower). Room is in need of maintenance, not limited to paint, broken light(also glass) and smell of old sewer system. Staff is really friendly and try their best, but the owner really needs to invest a love in the place.
Not clean (bathroom had broken glass and missing a glass door in the shower). Room is in need of maintenance, not limited to paint, broken light(also glass) and smell of old sewer system. Staff is really friendly and try their best, but the owner really needs to invest a love in the place.
Vijfwindgatenstraat 19, Ghent, Belgium
Location
With a stay at Charme Hotel Hancelot in Ghent, you'll be within a 5-minute walk of King Albert Park and Small Beguinage Ghent. This boutique hotel is 0.6 mi (0.9 km) from Protestant Church - Gent Centrum and 0.8 mi (1.2 km) from Van Eyck Swimming Pool.
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