Name: Courtyard by Marriott Memphis East Galleria
Address: 2785 New Brunswick Road, Wolfchase, Bartlett, Memphis, Tennessee, United States of America, Bartlett, Shelby County, US
Price range: US$124–US$193 per night
Rating: 8.5

What guests think

At Courtyard by Marriott Memphis East Galleria, guests report a convenient location and generally quiet, comfortable stays, but feedback is mixed on service, cleanliness, and in-room maintenance, with recurring comments about TV connectivity and occasional facility or staffing limitations.

Housekeeping can be inconsistent, with reports of unclean bathrooms or limited daily service, alongside mentions of clean, well-kept rooms. On-site dining and bar service receive mixed feedback, from excellent Bistro and bar experiences to limited options, occasional closures, and no free breakfast. Expect a convenient stay with variable service and room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

10

pamela

30 Mar 2024

·

Stayed 1 night

I was greeted at the desk with friendly smiles and professional service. We then had some drinks at the bar and Jaimie was excellent. He was friendly and quick with his service. He made our stay perfect, He is an exceptional employee.

8

Ursula

14 Nov 2022

·

Stayed 2 nights

Grosszgiges Zimmer - Empfang sehr unfreundlich-wurden nicht informiert, dass kein Zimmerservice - kostenlose Parkplätze direkt beim Eingang

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6

Amy

3 Jun 2025

·

Stayed 1 night

elevator smelled terribly, bathroom floor was sticky, shower has mildew and ceiling needs attentiong. bed was ok.

6

Laura

23 Sept 2025

·

Stayed 3 nights

This hotel was clean enough, but the facilities are limited. There is no bar - it wasn't functioning during my 4 night stay. There was no food in the evening, as the only staff there was the front desk clerk. The bed was the worst I've ever slept in. It was a king size, but one side had a huge valley in it, so I was forced to sleep on the other side. Might as well have been a single bed. I do not recommend.

10

Kemisha

23 May 2023

·

Stayed 1 night

Property was clean, staff was really nice, and felt safe they have security driving around all day/night at the property will recommend and will return.

4

Ruth

14 Sept 2025

·

Stayed 1 night

Not to Courtyard expected standards. Had to move rooms 3 times. 1st room AC not working, 2nd room AC making noise, 3rd room dirty & poor maintenance, 4th room deadbolt didn’t work, poorly repaired shower joints. Lobby floors mopped during check-out time and left slippery wet. Staff showed no concern.

10

Logan

23 Feb 2023

·

Stayed 7 nights

I liked the staff. They were excellent. The parking lot was narrow and hard to maneuver. Add Ice and snow and it was dangerous. I was on crutches and there were no safe ways to get into the building without crawling. Great people.

8

Lorna

20 Mar 2023

·

Stayed 6 nights

I loved my room. The bed was comfortable and the room was in excellent condition! I had a problem with my TV, it had to be fixed every day sometimes twice a day. It said on-screen that the signal was lost. I also used the workout room daily it was fantastic! The staff was super friendly!

10

Talib I.

2 May 2024

·

Stayed 2 nights

Great location, secure space, super nice staff, very clean rooms. Only recommendation is to install more lamps in the rooms. Additional lighting would make the room perfect for business travelers like me.

10

Chandra

4 Feb 2023

·

Stayed 1 night

Staff were very nice and professional and everything was clean. The view was nothing special but the bed was comfortable, shower pressure was great, and decor was inviting. The bar in the lobby was the only thing lacking, solely due to minimal drink options. Firebird restaurant is just down the street and worth a visit too, food is delicious and the atmosphere is great.

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Cleanliness

Feedback is mixed: many note clean rooms and a tidy property, while others cite unclean bathrooms, mold, smells, and inconsistent housekeeping during multi-night stays.

Related guest reviews

6

Amy

3 Jun 2025

·

Stayed 1 night

elevator smelled terribly, bathroom floor was sticky, shower has mildew and ceiling needs attentiong. bed was ok.

10

Megan

18 Jul 2025

·

Stayed 1 night

This was convenient off of interstate 40. Very clean property and super quiet. We enjoyed our stay.

2

Ellen

6 Dec 2022

·

Stayed 3 nights

Room was not cleaned well. Found fingerprints, dust bunnies, sticky spots on bedside table. Bathtub did not drain and took multiple requests to get the engineer to come look at it. Ultimately we had to switch room because it was not fixed. Body wash and shampoo bottles were empty and not refilled. No hangers in closet. Sheets and pillows were wrinkled and bed not made well - questionable whether the sheets were changed at all. If you want housekeeping, you must alert the front desk the day before but no one told us this and there were no signage indicating this. Overall, common areas were dirty with trash found in hallways and fingerprints all over the elevator buttons.

10

Dustin

20 Oct 2025

·

Stayed 1 night

Clean room. Easy check in. Plenty of restaurants in area.

4

Austin

12 Apr 2024

·

Stayed 1 night

Shower was not cleaned. Used soap was sitting in soap holder. Mold all around shower base. Had to change rooms.

4

Herman

9 Apr 2023

·

Stayed 1 night

Extremely dirty bubble gum in the towel area , hair and on the floor, dirty corners also hair under mattress… not acceptable for a Marriott

8

Eric

11 Sept 2023

·

Stayed 1 night

We had a great experience at the hotel. It was quiet, pretty clean, and the customer service was great. The beds were super comfortable. I would book again if in the area.

10

Ahmed

29 Jun 2025

·

Stayed 2 nights

Great clean property. Staff is very nice and friendly. Not sure why people have had negative experiences but seems like user error more than a hotel issue. Comfortable bed and linens and clean. Very modern and sleek.

10

Brittney

25 May 2025

·

Stayed 1 night

Very clean and quiet. Will be booking again.

4

David

5 Dec 2022

·

Stayed 19,330 nights

The desk staff were friendly but the checkin took too long. The room was dirty and had a peculiar smell.

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Rooms

Rooms are often comfortable and modern, but recurring maintenance problems (AC, plumbing, showers) and repeated TV or streaming issues are reported; a few guests also found beds uncomfortable.

Related guest reviews

6

Laura

23 Sept 2025

·

Stayed 3 nights

This hotel was clean enough, but the facilities are limited. There is no bar - it wasn't functioning during my 4 night stay. There was no food in the evening, as the only staff there was the front desk clerk. The bed was the worst I've ever slept in. It was a king size, but one side had a huge valley in it, so I was forced to sleep on the other side. Might as well have been a single bed. I do not recommend.

4

James

8 Feb 2023

·

Stayed 1 night

Great front desk service from Val but room had issues. Had a handicap accessible room, shower was broken. Plumbing parts just kind of laying around. Had to hold shower nozzle in my hand the whole time.

6

Troi

7 Sept 2024

·

Stayed 3 nights

I have stayed at this facility 6 times. Three of those times the television streaming was down. Being able to stream my tv shows on Prime or Netflix is why this was my hotel of choice. At the very least, front desk should left guests know that the service is down BEFORE check in.

8

Joan

7 Jan 2025

·

Stayed 1 night

After a long day driving the bed was heavenly. Very comfortable room. However, SIGNIFICANT maintenance was required. The bathroom faucet wasn't fastened down! It was only held upright by the water line itself- nothing was there to fasten it to the countertop! Next, the front panel of the bathroom vanity was coming loose. Perhaps someone had started addressing the faucet issue but left it unfinished and unsecured. How did housekeeping not noticed the unsecured faucet? Lastly, drop-down door to the coffee nook was held in place by only one small arm on one side! The other side plus the hinges were all loose with no fasteners in sight! The whole panel flopped loose when I opened it to check the coffee provisions. I would happily come here again but management should discuss issues w housekeeping and maintenance.

4

Ruth

14 Sept 2025

·

Stayed 1 night

Not to Courtyard expected standards. Had to move rooms 3 times. 1st room AC not working, 2nd room AC making noise, 3rd room dirty & poor maintenance, 4th room deadbolt didn’t work, poorly repaired shower joints. Lobby floors mopped during check-out time and left slippery wet. Staff showed no concern.

6

Denise

20 Mar 2023

·

Stayed 1 night

The Tv didn't work until in the middle of the night as if someone else was controlling it. Then an hour before check out it started working.

6

Shalicia

27 Feb 2023

·

Stayed 2 nights

Everything was nice except the tv kept going out the entire stay and the heat wouldn’t work at first and they didn’t have anyone there would could fix it my first night there. When I finally got the heat to somewhat work it was so loud that you couldn’t ignore it

8

Cheryl

8 Sept 2024

·

Stayed 1 night

The staff were very friendly, helpful, kind, and professional. My room had several problems == the carpet was pulled back where the entry flooring started, the fridge/microwave and coffee pot set up was odd and somewhat in disrepair. The shower curtain barely reached the top of the tub, so water leaked into the floor when we showered. No free breakfast, but the food we paid for was excellent and the staff was great.

10

Donald

15 Feb 2025

·

Stayed 1 night

Great room. Clean and modern. Would love to have stayed longer.

6

Carol

22 Feb 2023

·

Stayed 1 night

Our TV was not working, there was still trash in one of the cans and a dirty towel was behind the bathroom door

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Service

Experiences range from very friendly, accommodating staff to rude or unresponsive check-in interactions, with occasional delays around early check-in or sold-out situations.

Related guest reviews

10

pamela

30 Mar 2024

·

Stayed 1 night

I was greeted at the desk with friendly smiles and professional service. We then had some drinks at the bar and Jaimie was excellent. He was friendly and quick with his service. He made our stay perfect, He is an exceptional employee.

4

Gina

29 Nov 2024

·

Stayed 1 night

The attendant that checked us in left us waiting for over 10 minutes. Had her back to the entry and never did turn around. Had to let her know that we were there. Then failed to give us the right room number. As a whole was uncomfortable and not very friendly. The bed was super uncomfortable. Had a migraine by the time I woke up.

2

caleb

9 Mar 2024

·

Stayed 1 night

Good evening… I’ve been a customer of Expedia for quite some time now. Tonight was an absolute nightmare. I received an email asking if I wanted an early check in which I accepted. Upon arrival we found a large congregation of military personnel in lobby. No biggie unless we don’t have a room… Welp!!! We didn’t have a room available. I spoke to manager about checking in early via email portal & he said “I apologize but we don’t control that level of communication from a third party entity.” They checked for availability @ 9:45pm as my two children & wife were frustrated to say the least. It took roughly (45)min to locate, clean & prepare a room which provided a solution to the situation. But it’s the principle behind this process… No, no, no this is not acceptable to offer early check in but then upon arrival habe no rooms available.

4

Ruth

14 Sept 2025

·

Stayed 1 night

Not to Courtyard expected standards. Had to move rooms 3 times. 1st room AC not working, 2nd room AC making noise, 3rd room dirty & poor maintenance, 4th room deadbolt didn’t work, poorly repaired shower joints. Lobby floors mopped during check-out time and left slippery wet. Staff showed no concern.

4

Sharon

21 Oct 2025

·

Stayed 1 night

Upon check in rude staff after a long drive… Room was nice

10

Phyllis

4 Sept 2024

·

Stayed 1 night

Everyone is also so nice and helpful.

10

Nickels

3 Sept 2024

·

Stayed 1 night

The staff hear are very friendly and they show a generous, genuine, amount of hospitality! Tammy is an exceptionally young lady! I Will return!

10

Laverne

28 Jul 2025

·

Stayed 7 nights

Courtyard by Marriott is the ultimate experience. Customer service is too level. Professional and the gave me superb attention. All my needs were meet and specialized treatment was offered due to my health issues. I was treated as a queen! If I could how well I am treated it would contain words that overflow. Thank you staff. How beautiful you are in spirit, mercy, and grace.👼💝🙏🌹

4

jodie

21 Oct 2025

·

Stayed 1 night

Staff were extremely rude! I was visiting from Australia, when I checked in the young girl laughed uncontrollably at my accent and had to excuse herself. Absolutely disgraceful and rude. I wanted to go elsewhere but it was late. Another lady, Linda took over for her and keep apologizing as she was stunned also. Place was average and plenty of hotels in the same area holiday inn and quality inn…. Go there instead

10

Harriet

19 Jan 2026

·

Stayed 2 nights

From checkin to the room to the service at the Bistro, I couldn’t have asked for more. A great stay!!

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Location

Convenient off I-40 and close to many restaurants and shopping; some guests also noted a secure feel.

Related guest reviews

10

Bruce E.

17 May 2023

·

Stayed 1 night

Favorite place to stay when we visit the area.

10

David Keith vun

31 Mar 2024

·

Stayed 2 nights

Stayed here twice, Nov '23 and Mar '24. Very convenient location.

10

Jonathan

3 Oct 2023

·

Stayed 1 night

Good location.

10

Megan

18 Jul 2025

·

Stayed 1 night

This was convenient off of interstate 40. Very clean property and super quiet. We enjoyed our stay.

10

Dustin

20 Oct 2025

·

Stayed 1 night

Clean room. Easy check in. Plenty of restaurants in area.

10

Talib I.

2 May 2024

·

Stayed 2 nights

Great location, secure space, super nice staff, very clean rooms. Only recommendation is to install more lamps in the rooms. Additional lighting would make the room perfect for business travelers like me.

10

Ronald

28 Feb 2023

·

Location, cleanliness, friendly staff and price.

10

Isaac

29 Dec 2022

·

Stayed 1 night

Last minute reservation, the staff was very friendly and accommodating. The area has lots of dining and shopping options. Would stay here again.

10

Teyles

9 Apr 2023

·

Stayed 1 night

The location and service from staff is best...no free continental breakfast is the only bad thing about the stay...

10

Alexandria

14 Aug 2023

·

Stayed 1 night

That it was in walking distance of everything and it seemed like the room was dirty like someone had bled all over the room

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Dining

On-site Bistro or bar feedback is inconsistent—some praised the bar service, while others found limited options or closures; breakfast is not included and a few guests reported issues receiving paid breakfast.

Related guest reviews

10

pamela

30 Mar 2024

·

Stayed 1 night

I was greeted at the desk with friendly smiles and professional service. We then had some drinks at the bar and Jaimie was excellent. He was friendly and quick with his service. He made our stay perfect, He is an exceptional employee.

6

Laura

23 Sept 2025

·

Stayed 3 nights

This hotel was clean enough, but the facilities are limited. There is no bar - it wasn't functioning during my 4 night stay. There was no food in the evening, as the only staff there was the front desk clerk. The bed was the worst I've ever slept in. It was a king size, but one side had a huge valley in it, so I was forced to sleep on the other side. Might as well have been a single bed. I do not recommend.

10

Edward

23 Feb 2025

·

Stayed 1 night

I paid for breakfast with my room and didn't receive it$151 For the room and $20 for incidental accidents

10

Chandra

4 Feb 2023

·

Stayed 1 night

Staff were very nice and professional and everything was clean. The view was nothing special but the bed was comfortable, shower pressure was great, and decor was inviting. The bar in the lobby was the only thing lacking, solely due to minimal drink options. Firebird restaurant is just down the street and worth a visit too, food is delicious and the atmosphere is great.

8

Cheryl

8 Sept 2024

·

Stayed 1 night

The staff were very friendly, helpful, kind, and professional. My room had several problems == the carpet was pulled back where the entry flooring started, the fridge/microwave and coffee pot set up was odd and somewhat in disrepair. The shower curtain barely reached the top of the tub, so water leaked into the floor when we showered. No free breakfast, but the food we paid for was excellent and the staff was great.

10

Teyles

9 Apr 2023

·

Stayed 1 night

The location and service from staff is best...no free continental breakfast is the only bad thing about the stay...

10

William

15 Jul 2024

·

Stayed 1 night

Really disappointed for over $200 that breakfast wasn’t included. Didn’t notice that when I booked the hotel or I wouldn’t have stayed there. Hotel seemed worn, not new like you would expect.

10

Harriet

19 Jan 2026

·

Stayed 2 nights

From checkin to the room to the service at the Bistro, I couldn’t have asked for more. A great stay!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$108
February	US$108
March	US$116
April	US$128
May	US$128
June	US$127
July	US$128
August	US$119
September	US$97
October	US$108
November	US$128
December	US$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $161	18 $192	19 $193
20 $125	21 $148	22 $163	23 $168	24 $124	25 $143	26 $124
27 $124	28 $148	29 $168	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $192	2 $175	3 $173
4 $134	5 $184	6 $187	7 $192	8 $141	9 $192	10 $165
11 $136	12 $189	13 $169	14 $153	15 $145	16 $172	17 $163
18 $127	19 $132	20 $168	21 $155	22 $139	23 $143	24 $143
25 $127	26 $131	27 $163	28 $160	29 $132	30 $137	31 $143

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Suite, Multiple Beds, Accessible Bathtub

Room, 2 Queen Beds, Accessible Bathtub

Room, 2 Queen Beds, Hearing Accessible

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Suite, Multiple Beds

Room, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Roll-In Shower (Transfer Shower)

Room, 1 King Bed with Sofa Bed, Accessible Bathtub

Room, 1 King Bed with Sofa Bed, Accessible Bathtub (Roll-In Shower & Transfer Shower)

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Courtyard by Marriott Memphis East Galleria

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Prices for upcoming dates