Name: Holiday Inn Express & Suites - Houston - Downtown North by IHG
Address: 3401 North Main, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $105–$281 per night
Rating: 8.5

What guests think

Across many reviews, Holiday Inn Express & Suites - Houston - Downtown North by IHG is praised for clean rooms, friendly staff, and convenient access to downtown and White Oak Music Hall, with breakfast often noted as a solid perk.

Many guests warn about significant freeway noise in rooms facing I-45, and a few mention humidity or minor maintenance issues. The neighborhood feels isolated or sketchy to some, though on-site parking is free and the lot is fenced or patrolled. Facilities like the indoor pool and fitness room are appreciated; some guests report occasional billing or check-in frustrations. Overall, expect a convenient base near downtown if freeway noise and the immediate area are not deal-breakers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and fitness room draw positive mentions; on-site parking is free and fenced/patrolled, but spaces can feel limited and the elevator can be slow.

Related guest reviews

10

Christina

Nov 27, 2024

·

Stayed 1 night

this hotel was nice, clean and staff was friendly. Breakfast was soso. The cheese omlets had been sitting to long and was touch and only the center was edible but everything else was good. It was close to a place we were visiting so location was good for us. Ac and shower both worked great, room was clean and we enjoyed our stay. I also took the girls to the pool and they enjoyed it. Plenty of parking in an enclosed fence, well lit. Great stay

10

Robert

Oct 12, 2023

·

Stayed 1 night

Nice amenities, very clean, quiet. The neighborhood is sketchy but fenced in. I did notice a guard car sitting in parking lot so that eased my mind with walking in and leaving my car.

6

FNU

Apr 26, 2024

·

Stayed 1 night

Hotel was okay, receptionist was cool. Room we were assigned was right next to the highway. There was a lot of noise and the ice maker was on the 3th and 5th floor. Very inconvenient

8

Imran

Apr 6, 2025

·

Stayed 1 night

Nice, clean hotel with all needed amenities. Free parking.

10

Laura

Sep 20, 2025

·

Stayed 2 nights

We arrived early and intended to just leave our bags there while we did other things, but were able to check into our room. The room was sparkling clean and the beds comfortable. I asked for an extra blanket and got one immediately. Our tv didn't work and were offered to move to another room. We were only there for 2 nights so decided to stay in the room. We were told someone came in to fix the tv. but could tell they never really did. Management and rest of staff went above and beyond to make us happy in that regard. Though we didn't use them, there's a nice indoor pool and exercise room. Breakfast was plentiful with hot foods (not just packaged pastries), but not that tasty. Pancake maker was out of service but they provided premade pancakes, though they were tough. All in all it was much better than most every other hotel! Yusef was a standout staff member!

10

Christopher

Jul 1, 2025

·

Stayed 1 night

Love the indoor pool. Stay was quiet and comfortable

8

Norman

Jul 24, 2025

·

Stayed 1 night

The hotel seemed new, and was very clean. But the neighborhood was kinda sketchy! Very small parking lot. Breakfast was good, and the fitness area was good too.

10

Vianey

Aug 9, 2025

·

Stayed 1 night

I would love to stay here again! This has honestly been the best hotel we have ever stayed at. As soon as you walk in you can smell how clean it is. We felt worry free of our vehicle and safe with a security car outside all night long. Complimentary parking and easy access to the exit and entry points. Shampoo, conditioner, handsoap, lotion bottles were all full size and had push down tops for easy access. No squeezing small bottles or opening wrappers for bar soaps. The staff was excellent and friendly. Like I said, I would stay here again!

8

Sandra

Jul 13, 2025

·

Stayed 1 night

The elevator needs improvement, it’s too slow

10

Fregy

Jul 8, 2024

·

Stayed 2 nights

Great location and enough parking (free)

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe the hotel as very clean, though a few note stained linens, odors, or an isolated pest sighting.

Related guest reviews

10

Mary

Aug 18, 2025

·

Stayed 1 night

Very clean with good breakfast!

10

Ralph

Mar 29, 2025

·

Stayed 2 nights

Location, yet sheets were not fresh on the bed when we entered.

10

Duane

Jan 22, 2023

·

Stayed 1 night

Great location. A little noisy near the freeway and a very small roach in the shower but it wasn’t a big deal.

10

Jorge

Sep 17, 2025

·

Stayed 1 night

Rooms were very clean but the bathroom needs more lighting especially for the women to apply their makeup.

10

Bria

Jun 25, 2025

·

Stayed 4 nights

Very clean property! Nice staff

10

JACLYN

Nov 28, 2025

·

Stayed 1 night

Very clean very nice!

10

Laura

Sep 20, 2025

·

Stayed 2 nights

We arrived early and intended to just leave our bags there while we did other things, but were able to check into our room. The room was sparkling clean and the beds comfortable. I asked for an extra blanket and got one immediately. Our tv didn't work and were offered to move to another room. We were only there for 2 nights so decided to stay in the room. We were told someone came in to fix the tv. but could tell they never really did. Management and rest of staff went above and beyond to make us happy in that regard. Though we didn't use them, there's a nice indoor pool and exercise room. Breakfast was plentiful with hot foods (not just packaged pastries), but not that tasty. Pancake maker was out of service but they provided premade pancakes, though they were tough. All in all it was much better than most every other hotel! Yusef was a standout staff member!

6

Miguel

May 10, 2025

·

Stayed 4 nights

Hi The towel was no to clean The clear was bad Breakfast no to good Was very noisy the window need to be more to prevent the noise from the outside

10

Donna

Mar 7, 2024

·

Stayed 1 night

cleanliness

4

James

Aug 14, 2023

·

Stayed 1 night

Very nice and professional staff. The set up of holiday inn is also nice but as far as the rooms go, the room itself smells pretty bad even by hotel standards, i think it has something to do with the AC. The couch our room had some questionable white stains / marks on it that left me and my partner wondering if the bed was also dirty. The smell of the room really turned me off they gotta fix that.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and often spacious with some city views; however, many report strong freeway noise in highway-facing rooms, plus occasional humidity or minor maintenance issues.

Related guest reviews

10

Genaro

Aug 19, 2024

·

Stayed 1 night

The views are amazing. Very clean and nice hotel

6

Blaine Todd

Jan 17, 2025

·

Stayed 1 night

Freeway noise kept me up most of the night

10

Kendell

Sep 23, 2025

·

Stayed 2 nights

Room was nice very spacious good breakfast

10

Phyllis

Dec 14, 2024

·

Stayed 1 night

Great room. The view of downtown Houston is pretty amazing, and the room was very comfortable and quiet.

8

Belinda

Jul 14, 2025

·

Stayed 1 night

Great set up, check in was quick, breakfast was nice with many options… Negatives-very very noisy since our room was facing highway.

6

Christie

Sep 1, 2025

·

Stayed 1 night

For the price and location, I expected this hotel to be a little better. Pros: everything was very clean, staff were great, bedding was comfortable, and the shower pressure was good. Cons: this hotel billed itself as "soundproof rooms." While I couldn't hear much from the rooms beside us, the noise outside sounded like it was in the room. I wore ear plugs and still heard traffic noise all night. I'm guessing the windows were terrible, because it was also really muggy in our room. I get it, we're near the gulf coast. Houston is muggy. But everything was kinda damp the whole time. We only stayed one night, and got there late, so they may have switched rooms if we asked. But it didn’t seem worth it for the short time we were there. If you stay here, ask for a room that doesn’t face the freeway, and maybe you can avoid the noise at least. Breakfast was ok. There were decent options, but nothing was hot. The coffee was good and hot though. There were few options for people who need to avoid dairy or other allergens. I wish this hotel brand as a whole would add some options for people with dietary restrictions.

8

russell

Jun 15, 2025

·

Stayed 2 nights

We were in town to attend a concert at NRG The breakfast was ok but the sausage wasn’t real not sure what it was. Our room was good but the motorized window shades do not work we reported and they opened but they would not close. The soap, Shampoo and conditioner is not dove as it says. So it’s false advertising. Rooms were clean

10

Gilbert

Jan 2, 2023

·

Stayed 19,354 nights

Nice rooms with a small fridge

8

Martin

Apr 3, 2024

·

Stayed 1 night

Super noise from the surrounding roads. Glazing needs to be upgraded.

10

George

Dec 23, 2024

·

Stayed 2 nights

Room was quiet and everything worked perfectly. This is a newer property and the room was well appointed. Good breakfasts. Very convenient to downtown, the Heights neighborhood, and the Texas Medical Center is 20 minutes away. Tons of great restaurants and grocery stores close by.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful with smooth check-in; a minority report inconsistent communication or frustrations around early check-in fees, deposit holds, or responsiveness.

Related guest reviews

8

Matthew

Feb 18, 2025

·

Stayed 1 night

We arrived early were asked to pay an extra $50 to check in. No problem I asked specifically what I would be charged. Was told $75 extra and $25 would fall off. Signed paperwork. Woke up the next day was charged an additional $59.50. Front desk lady said I wouldn’t be able to get a copy of the receipt cause I booked through a 3rd party. When asked about the $59.50 charge she said it was for the early check in. Asked why it wasn’t the other way around she said she wasn’t there the previous day. Wouldn’t give me any paperwork. $50 turned to $59.50 and not the way I was explained it. Got an attitude from the lady cause I needed clarification on what was going on since I wouldn’t be getting any receipt.

10

Saladin

May 11, 2024

·

Stayed 1 night

Staff was extremely friendly and accommodating!

10

Victoria

Mar 7, 2025

·

Stayed 1 night

Receptionist was nice and helpful

2

Neila

Sep 7, 2023

·

Stayed 1 night

Check in was at 3 pm and they didn’t have the room ready. He told us 10 mins at first but once we double checked he said it was going to be an hour. We left to get food and came back to be told 5 more mins. Being that I had to go somewhere and be ready by 5:30 I asked if we could be accommodated by being put in another whilst we wait. He said no, that we pre paid and I wouldn’t get my money back. But when I said I don’t care about the money I just need a room, he magically had a room. When I brought this up, he said he had a cancellation yet earlier when I had asked the same questions he was sold out. He then brought up my age and said that he didn’t even need to be giving me a room because I was under 21. I responded if age is the issue I had someone who was 21, he then went silent. Overall the man working the front, was extremely rude, disrespectful, and arrogant. I would strongly suggest you fire him, no explanation was ever given on our room.

2

Jeffrey

Feb 8, 2023

·

Stayed 1 night

The customer service was disorganized and apathetic.

10

Tina

Nov 2, 2024

·

Stayed 1 night

The staff was phenomenal! I had a small panic after we checked in and i realized i forgot our orinted tockets. They printed for me n! Checkout was also fun and courteous. Ms. Cassandra was a joy to converse with!

10

Nelly

Sep 22, 2023

·

Stayed 1 night

Great staff. We were greeted by a very nice man and we checked in with no problem. One of the best hotels I have stayed at and I did not pay high dollar for one night!

4

Ashley

May 26, 2023

·

Stayed 1 night

When I checked in I was required to put a card on file for $75 for incidentals. This was never mentioned when I booked the room, luckily i had exactly enough to spare for this. It has now been a full week and I have not gotten my money back, I have called 3 times this week, the first 2 times I was told it was already released and would be back on my card by friday. I called my bank and they had no record of the transaction being released, so i called back a third time. This time they also looked up my stay, and told me the money had to be manually released and that she did it now, but do to this I still wont recieve the money until the end of next week now, a full 2 weeks after my stay, for money I was told I would have back in 24 hours. This is completely unnacceptable, especially because both of the people I had spoken with earlier today specifically said it had been released even though I realize now that was just a bold faced lie. This is a large amount of money for me, and it greatly impacted the rest of my trip and still is over a week later. No excuse for this when I have been contacting the property all week over this.

10

Alissa

Dec 9, 2024

·

Stayed 4 nights

Jeff was super friendly and helpful. The whole staff was kind and kept the place amazingly clean. One of the best hotels I have stated at in the US.

10

David

Aug 27, 2025

·

Stayed 1 night

Great friendly staff. Clean rooms and centrally located. Will return next time.

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AI-generated summary based on recent guest reviews

Location

Convenient to downtown and an easy walk to White Oak Music Hall; several guests dislike the immediate area’s sketchy feel, limited walkability, and proximity to a cemetery and the freeway.

Related guest reviews

10

Jonathan

Jul 31, 2025

·

Stayed 1 night

Great place to stay close to downtown

4

Melissa

Jun 23, 2025

·

Stayed 2 nights

Hotel is across from a cemetery in a terrible area. Terrible parking!!! Hardly any parking spots. Loud and constant smell of cigarette smoke in the halls.

8

Rosemarie

Feb 20, 2024

·

Stayed 2 nights

12-15 mins. drive to the places like Downtown Aquarium, The Galleria Mall and Water Wall Park.

10

Thomas

Mar 19, 2025

·

Stayed 1 night

This is a short walk to White Oak Music Hall. We will definitely stay here again when we're in town for shows playing there. It's perfect for that.

10

shaun

Sep 7, 2025

·

Stayed 1 night

Great stay! Especially if your attending White Oak Music Hall. 3 minute walk. Friendly staff too.

8

Jill

Jan 15, 2024

·

Stayed 2 nights

Great Hotel in less than a desirable location. Not much around in walking distance. Would not walk at night. The staff are excellent and the hotel it self is clean and comfortable. The price reflected the location. If you are looking for a affordable place to stay and have transportation or uber i eould recommend this place. If you want to be in the downtown mix and be walkable do not choose this place. It is about 10 miles from NRG stadium average 23 to 25 dollars uber.however be prepared to pay 100 for the transportation back aftet sporting event.

10

Jayleen

Mar 2, 2025

·

Stayed 2 nights

We enjoyed our stay it was a walkable distance to the white oak music hall so we didn’t have to pay for parking.

8

Norman

Jul 24, 2025

·

Stayed 1 night

The hotel seemed new, and was very clean. But the neighborhood was kinda sketchy! Very small parking lot. Breakfast was good, and the fitness area was good too.

10

Jennifer

Jan 26, 2025

·

Stayed 1 night

Great location to downtown

10

priscilla

Jan 16, 2024

·

Stayed 1 night

Very clean and well kept hotel with friendly staff. Location is not walkable but would definitely stay here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and hot options; some guests found items bland, cold, or lacking allergy-friendly choices.

Related guest reviews

10

Tommy

Jan 13, 2025

·

Stayed 1 night

Great breakfast

6

Lauren

Mar 14, 2024

·

Overall hotel was nice and clean. Breakfast was terrible but other than that it was nice.

10

Rachel

May 9, 2023

·

Stayed 4 nights

This hotel is the best I have stayed in. The staff was super nice, the breakfast was amazing, and the room was comfortable and clean. I will return.

10

PABLO

Jul 4, 2024

·

Stayed 1 night

Clean and comfortable, easy access to the Expressway. Gentleman at the front desk in the evening was very nice and attentive. The breakfast was awesome.

10

Katherine

Mar 27, 2023

·

Stayed 3 nights

Rooms were very clean, the front desk staff were friendly and helpful. We were expecting the breakfast to be basic (coffee, cereal) so really enjoyed the bacon and pancakes!

6

Christie

Sep 1, 2025

·

Stayed 1 night

For the price and location, I expected this hotel to be a little better. Pros: everything was very clean, staff were great, bedding was comfortable, and the shower pressure was good. Cons: this hotel billed itself as "soundproof rooms." While I couldn't hear much from the rooms beside us, the noise outside sounded like it was in the room. I wore ear plugs and still heard traffic noise all night. I'm guessing the windows were terrible, because it was also really muggy in our room. I get it, we're near the gulf coast. Houston is muggy. But everything was kinda damp the whole time. We only stayed one night, and got there late, so they may have switched rooms if we asked. But it didn’t seem worth it for the short time we were there. If you stay here, ask for a room that doesn’t face the freeway, and maybe you can avoid the noise at least. Breakfast was ok. There were decent options, but nothing was hot. The coffee was good and hot though. There were few options for people who need to avoid dairy or other allergens. I wish this hotel brand as a whole would add some options for people with dietary restrictions.

10

Laura

Sep 20, 2025

·

Stayed 2 nights

We arrived early and intended to just leave our bags there while we did other things, but were able to check into our room. The room was sparkling clean and the beds comfortable. I asked for an extra blanket and got one immediately. Our tv didn't work and were offered to move to another room. We were only there for 2 nights so decided to stay in the room. We were told someone came in to fix the tv. but could tell they never really did. Management and rest of staff went above and beyond to make us happy in that regard. Though we didn't use them, there's a nice indoor pool and exercise room. Breakfast was plentiful with hot foods (not just packaged pastries), but not that tasty. Pancake maker was out of service but they provided premade pancakes, though they were tough. All in all it was much better than most every other hotel! Yusef was a standout staff member!

10

Kourtney

Aug 5, 2025

·

Stayed 3 nights

Great stay! Staff was friendly. Everything was clean. No complaints really. Breakfast was good too.

8

Hongwei

Jan 6, 2025

·

Stayed 3 nights

The breakfast is excellent

10

Shelley

Apr 16, 2023

·

Stayed 5 nights

This was a very nice clean hotel. The staff was friendly and helpful also. The breakfast choices were very good! There were lots of options to choose from, both hot and cold!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$113
February	$152
March	$203
April	$148
May	$136
June	$180
July	$123
August	$122
September	$129
October	$143
November	$129
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $134	16 $158	17 $136	18 $154	19 $158
20 $128	21 $172	22 $189	23 $148	24 $118	25 $124	26 $142
27 $115	28 $119	29 $118	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $122	3 $136
4 $118	5 $124	6 $129	7 $134	8 $207	9 $281	10 $266
11 $118	12 $119	13 $127	14 $127	15 $141	16 $145	17 $127
18 $105	19 $112	20 $122	21 $116	22 $119	23 $130	24 $162
25 $123	26 $152	27 $152	28 $134	29 $115	30 $111	31 $124

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, Multiple Beds

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Standard Room, 2 Queen Beds, Hearing Accessible

Standard Room, 2 Queen Beds, Accessible (Comm, Mobility, Access, Roll Shower)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility, Roll Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites - Houston - Downtown North by IHG

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Prices for upcoming dates