Dos Ceibas Tulum - Feel Good Hotel

De entrada no habia recepcion cuando llegamos. El velador solo nos dio la llave del cuarto. Los cuartos NO tienen aire acondicionado solo ventilador y en esta fecha hace mucho calor y fue muy incomodo dormir. Ademas toda la noche se escuchaba un generador electrico molesto. El agua para aseo esta salada. Mientras los vecinos limpian la playa del sargazo, este hotel no lo hace y la playa luce sucia. En la mañana estando en la terraza del lado de la playa pedi un cafe y la mesera que estaba limpiando una mesas me dijo que yo fuera por el. Es un lugar muy bonito, mucha vegetación, pero desafortunadamente mal atendido. Los alrededores son fabulosos hay mucha actividad turistica, la limpieza del cuarto impecable, pero desafortunadamente fueron 4 noches muy incomodas. * NO lo recomiendo.*

It is a small Quiet Beautiful property with friendly staff. If you want a place away from the world and modern comforts dont matter to you its the place for you. If Air Conditioning, Wifi that is reliable and bathing in water that isnt salt that i would suggest finding somewhere else. We enjoyed the stay but the Wifi which we needed was pretty bad in our room. The fans were ok and we were able to sleep but wouldve preferred the air for sure. but this is what you would expect in a eco friendly hotel so overall we were happy.

My first time staying at an Eco-friendly place and it was interesting and enjoyable. It did disconnect us from daily life routines. No TV, no ac, no fridge! We were kind of confused at first few hours but later on, we appreciated that. First, we Were greeted by Daniel and he was so informative and helpful throughout the stay. The staff was so friendly and nice especially Elizabeth and Miguel at the breakfast area every morning. Breakfast in the early morning around 8 by the beach is PRICELESS. This was our first time in Mexico and Tulum is beautiful. I recommend renting a car so you can roam free at your own convenience rather than relying on Taxis (be aware of those!!!)

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended.

particolare pero’ non. sapevo che essendo un eco hotel non si potesse usare l’asciugacapelli. in piu’ un paio di volte e’ mancata corrente ed acqua. stanze molto umide… lenzuola e vestiti sempre bagnati colazione scarna… va aggiunto sempre qualcosa extra buona posizione sul mare mero’ qualche miglioria da fare c’e’

Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great!

L'endroit est absolument féerique. Le personnel est super accueillant et bienveillant. Tout était propre. Les 2 points négatifs sont: l'absence de climatisation et la plage inaccessible à cause de la trop grande quantité d'algues

No AC and windows didn’t have screens so it was very hot or get bitten by mosquitos

De entrada no habia recepcion cuando llegamos. El velador solo nos dio la llave del cuarto. Los cuartos NO tienen aire acondicionado solo ventilador y en esta fecha hace mucho calor y fue muy incomodo dormir. Ademas toda la noche se escuchaba un generador electrico molesto. El agua para aseo esta salada. Mientras los vecinos limpian la playa del sargazo, este hotel no lo hace y la playa luce sucia. En la mañana estando en la terraza del lado de la playa pedi un cafe y la mesera que estaba limpiando una mesas me dijo que yo fuera por el. Es un lugar muy bonito, mucha vegetación, pero desafortunadamente mal atendido. Los alrededores son fabulosos hay mucha actividad turistica, la limpieza del cuarto impecable, pero desafortunadamente fueron 4 noches muy incomodas. * NO lo recomiendo.*

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

Es un hostal, no un hotel. No tiene aire acondicionado ni tampoco ventiladores, el cuarto es un horno y no se puede dormir. Todo lleno de arena. La cama incomodísima, el agua salada, imposible bañarse. Hay que caminar en arena, y en oscuridad para llegar al cuarto. A las siete de la noche todo se cierra y todos los empleados se van. Los meseros te piden pagar las cuentas aparte, en efectivo con precios distintos. Una pesadilla. Y para colmo la playa llena de sargazo

Dirtiest hotel I've ever stayed at

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

El lugar está en reparación. Las personas de recepción poco amables nunca saben nada , el Chef de la mañana y tarde muy amables pero el lugar nada que ver con las fotos

The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended.

Dirty, cockroaches and much more. Stayed here 2 years ago was excellent. But after this year won’t come back

This property was absolutely beautiful and peaceful. I never had to leave. The service and food were amazing. My room was super clean and so well decorated. It’s literally right on the beach. I’m going to return as often as possible

L'endroit est absolument féerique. Le personnel est super accueillant et bienveillant. Tout était propre. Les 2 points négatifs sont: l'absence de climatisation et la plage inaccessible à cause de la trop grande quantité d'algues

The staff is incredibly friendly and helpful. The grounds are beautiful and the location right on the beach is fantastic. They have great cabanas and beach layout with a nice ocean breeze which was completely relaxing and wonderful. Breakfast was served everyday overlooking the beach with a nice breeze which was heavenly. Tulum was VERY hot and humid during our trip (end of April/Early May) and the lack of AC was very challenging. Unless you're in the ocean front cottage, you don't really get a breeze in your room from the windows and even with the fans it can be challenge. Otherwise the rooms were nice enough. Overall it was a great value for the grounds, staff, location and overall experience. Just be prepared to be warm at night when you sleep if you go during humid months.

De entrada no habia recepcion cuando llegamos. El velador solo nos dio la llave del cuarto. Los cuartos NO tienen aire acondicionado solo ventilador y en esta fecha hace mucho calor y fue muy incomodo dormir. Ademas toda la noche se escuchaba un generador electrico molesto. El agua para aseo esta salada. Mientras los vecinos limpian la playa del sargazo, este hotel no lo hace y la playa luce sucia. En la mañana estando en la terraza del lado de la playa pedi un cafe y la mesera que estaba limpiando una mesas me dijo que yo fuera por el. Es un lugar muy bonito, mucha vegetación, pero desafortunadamente mal atendido. Los alrededores son fabulosos hay mucha actividad turistica, la limpieza del cuarto impecable, pero desafortunadamente fueron 4 noches muy incomodas. * NO lo recomiendo.*

It is a small Quiet Beautiful property with friendly staff. If you want a place away from the world and modern comforts dont matter to you its the place for you. If Air Conditioning, Wifi that is reliable and bathing in water that isnt salt that i would suggest finding somewhere else. We enjoyed the stay but the Wifi which we needed was pretty bad in our room. The fans were ok and we were able to sleep but wouldve preferred the air for sure. but this is what you would expect in a eco friendly hotel so overall we were happy.

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

The property is located right in the heart of Tulum’s vibrant party hub, which is perfect if you’re looking to be in the middle of the action. One downside: the water on the property is salty, and the shower pressure is quite low—just a trickle, really. That’s the only issue I had during my stay. On the bright side, the staff were fantastic, and the beach access was unbeatable. I had breakfast here on two mornings, and it was absolutely delicious. The chef clearly knows what they’re doing! If you’re staying here, you MUST try their breakfast—it’s a standout.

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended.

This property was absolutely beautiful and peaceful. I never had to leave. The service and food were amazing. My room was super clean and so well decorated. It’s literally right on the beach. I’m going to return as often as possible

Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great!

No AC and windows didn’t have screens so it was very hot or get bitten by mosquitos

Service was excellent.

De entrada no habia recepcion cuando llegamos. El velador solo nos dio la llave del cuarto. Los cuartos NO tienen aire acondicionado solo ventilador y en esta fecha hace mucho calor y fue muy incomodo dormir. Ademas toda la noche se escuchaba un generador electrico molesto. El agua para aseo esta salada. Mientras los vecinos limpian la playa del sargazo, este hotel no lo hace y la playa luce sucia. En la mañana estando en la terraza del lado de la playa pedi un cafe y la mesera que estaba limpiando una mesas me dijo que yo fuera por el. Es un lugar muy bonito, mucha vegetación, pero desafortunadamente mal atendido. Los alrededores son fabulosos hay mucha actividad turistica, la limpieza del cuarto impecable, pero desafortunadamente fueron 4 noches muy incomodas. * NO lo recomiendo.*

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

El lugar está en reparación. Las personas de recepción poco amables nunca saben nada , el Chef de la mañana y tarde muy amables pero el lugar nada que ver con las fotos

Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again!

Francisco at the restaurant was amazing! Friendly and attentive all the time

The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended.

I absolutely love Dos Ceibas. This is my second time staying here, and enjoyed every moment of it. All of the staff were very helpful and friendly throughout our stay. Can’t wait to visit again.

Do not take a chance and stay here. We arrived hungry tired and after a long day of travel on New Years Eve eager to freshen up and go celebrate. What we arrived to was a security guard (no staff) that did not speak english and that the property had sold our room. No one showed up from the staff to help us. We had to stay on the phone with Expedia for hours and could not leave wifi. We were offered no water, no food and had not eaten or drank for hours. By 12 midnight we had given up, expedia could not find us another hotel within 15 miles that was vacant and we had to sleep on the beach with all our stuff in the wind. The next morning we ate breakfast at the hotel and again staff never addressed us or said a think. Not even a simple "I'm sorry". They simply DO NOT CARE. We found another hotel for the rest of the week and were treated with care, thank God. I would never take a chance on this place just simply based on pure basic customer service.

Wonderful stay; beautiful beach and amazing staff

The staff is incredibly friendly and helpful. The grounds are beautiful and the location right on the beach is fantastic. They have great cabanas and beach layout with a nice ocean breeze which was completely relaxing and wonderful. Breakfast was served everyday overlooking the beach with a nice breeze which was heavenly. Tulum was VERY hot and humid during our trip (end of April/Early May) and the lack of AC was very challenging. Unless you're in the ocean front cottage, you don't really get a breeze in your room from the windows and even with the fans it can be challenge. Otherwise the rooms were nice enough. Overall it was a great value for the grounds, staff, location and overall experience. Just be prepared to be warm at night when you sleep if you go during humid months.

De entrada no habia recepcion cuando llegamos. El velador solo nos dio la llave del cuarto. Los cuartos NO tienen aire acondicionado solo ventilador y en esta fecha hace mucho calor y fue muy incomodo dormir. Ademas toda la noche se escuchaba un generador electrico molesto. El agua para aseo esta salada. Mientras los vecinos limpian la playa del sargazo, este hotel no lo hace y la playa luce sucia. En la mañana estando en la terraza del lado de la playa pedi un cafe y la mesera que estaba limpiando una mesas me dijo que yo fuera por el. Es un lugar muy bonito, mucha vegetación, pero desafortunadamente mal atendido. Los alrededores son fabulosos hay mucha actividad turistica, la limpieza del cuarto impecable, pero desafortunadamente fueron 4 noches muy incomodas. * NO lo recomiendo.*

It is a small Quiet Beautiful property with friendly staff. If you want a place away from the world and modern comforts dont matter to you its the place for you. If Air Conditioning, Wifi that is reliable and bathing in water that isnt salt that i would suggest finding somewhere else. We enjoyed the stay but the Wifi which we needed was pretty bad in our room. The fans were ok and we were able to sleep but wouldve preferred the air for sure. but this is what you would expect in a eco friendly hotel so overall we were happy.

The property is located right in the heart of Tulum’s vibrant party hub, which is perfect if you’re looking to be in the middle of the action. One downside: the water on the property is salty, and the shower pressure is quite low—just a trickle, really. That’s the only issue I had during my stay. On the bright side, the staff were fantastic, and the beach access was unbeatable. I had breakfast here on two mornings, and it was absolutely delicious. The chef clearly knows what they’re doing! If you’re staying here, you MUST try their breakfast—it’s a standout.

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again!

Nous avons adoré notre séjour de 2 semaines au Dos Ceibas. C’est un petit hotel dans la verdure. On n’a pas l’impression d’être dans un hotel mais plus d’être reçu dans la famille. L’ambiance est hyper relaxante. Le personnel est efficace et chaleureux. On vit pieds nuds dans le sable et la plage est magnifique (mais il faut que les hôtels se groupent pour résoudre le problème d’algues). Bref, on a passé le plus relaxant des séjours

The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended.

This property was absolutely beautiful and peaceful. I never had to leave. The service and food were amazing. My room was super clean and so well decorated. It’s literally right on the beach. I’m going to return as often as possible

particolare pero’ non. sapevo che essendo un eco hotel non si potesse usare l’asciugacapelli. in piu’ un paio di volte e’ mancata corrente ed acqua. stanze molto umide… lenzuola e vestiti sempre bagnati colazione scarna… va aggiunto sempre qualcosa extra buona posizione sul mare mero’ qualche miglioria da fare c’e’

The staff is incredibly friendly and helpful. The grounds are beautiful and the location right on the beach is fantastic. They have great cabanas and beach layout with a nice ocean breeze which was completely relaxing and wonderful. Breakfast was served everyday overlooking the beach with a nice breeze which was heavenly. Tulum was VERY hot and humid during our trip (end of April/Early May) and the lack of AC was very challenging. Unless you're in the ocean front cottage, you don't really get a breeze in your room from the windows and even with the fans it can be challenge. Otherwise the rooms were nice enough. Overall it was a great value for the grounds, staff, location and overall experience. Just be prepared to be warm at night when you sleep if you go during humid months.

De entrada no habia recepcion cuando llegamos. El velador solo nos dio la llave del cuarto. Los cuartos NO tienen aire acondicionado solo ventilador y en esta fecha hace mucho calor y fue muy incomodo dormir. Ademas toda la noche se escuchaba un generador electrico molesto. El agua para aseo esta salada. Mientras los vecinos limpian la playa del sargazo, este hotel no lo hace y la playa luce sucia. En la mañana estando en la terraza del lado de la playa pedi un cafe y la mesera que estaba limpiando una mesas me dijo que yo fuera por el. Es un lugar muy bonito, mucha vegetación, pero desafortunadamente mal atendido. Los alrededores son fabulosos hay mucha actividad turistica, la limpieza del cuarto impecable, pero desafortunadamente fueron 4 noches muy incomodas. * NO lo recomiendo.*

Hôtel en accord avec ses principes éco responsables. Lieu très calme et sûr. Personnel très serviable. Bons petits déjeuners prix plutôt élevé mais en cohérence avec les autres structures de la zone hôtelière.

My first time staying at an Eco-friendly place and it was interesting and enjoyable. It did disconnect us from daily life routines. No TV, no ac, no fridge! We were kind of confused at first few hours but later on, we appreciated that. First, we Were greeted by Daniel and he was so informative and helpful throughout the stay. The staff was so friendly and nice especially Elizabeth and Miguel at the breakfast area every morning. Breakfast in the early morning around 8 by the beach is PRICELESS. This was our first time in Mexico and Tulum is beautiful. I recommend renting a car so you can roam free at your own convenience rather than relying on Taxis (be aware of those!!!)

The property is located right in the heart of Tulum’s vibrant party hub, which is perfect if you’re looking to be in the middle of the action. One downside: the water on the property is salty, and the shower pressure is quite low—just a trickle, really. That’s the only issue I had during my stay. On the bright side, the staff were fantastic, and the beach access was unbeatable. I had breakfast here on two mornings, and it was absolutely delicious. The chef clearly knows what they’re doing! If you’re staying here, you MUST try their breakfast—it’s a standout.

Frukosten var enkel, inget man fick välja utan det som ingick var det du fick, ej buffé

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again!

Francisco at the restaurant was amazing! Friendly and attentive all the time

This property was absolutely beautiful and peaceful. I never had to leave. The service and food were amazing. My room was super clean and so well decorated. It’s literally right on the beach. I’m going to return as often as possible