Ikal Tulum Hotel

Très beau eco lodge dans une réserve protégée. Les bungalow sont très mignons et idéals pour la relaxation et se déconnecter. L’emplacement est parfait pour visiter les ruines de Tulum à pieds sans besoin de prendre la voiture. La plage est très belle pour se baigner et parking inclus. L’accueil et la visite de l’hôtel était très sympa et très appréciable de pouvoir remplir sa gourde à la fontaine à eau. Les 2 seuls bémols étaient le fait de ne pas avoir d’eau chaude dans la douche et les prix très élevés du minibar et bar/restaurant.

This is a VERY unique property and you can expect to have a totally iconic experience here. It’s not for everyone, but I loved it! You definitely need a love of nature! The rooms are cabins of all sort with outdoor private POOLS, bathrooms, sinks and toilets fenced in their own private spaces with trees, sand and sun! The cabins are air conditioned! You can leave your cabin ‘area’ and walk down to the beach to find loungers and an open air restaurant and bar. There are open-air trams that are free to ride that run outside the hotel to take you to other parts of the park for sight seeing too.

This my second time in my entire life to write a review. This place was the worst place I’ve ever stayed in. the pictures and description on Expedia don’t match the room. We were given a room with an outdoor shower and a bathroom and there was three men who were in our backyard right before my wife was about to take a shower When I brought this up to the management. They dismissed me and told me that they don’t know who those men were after three hours they found out that it was maintenance, but I we never got a heads up. The pool was not working. The shower is weak. The tent that we stayed in was not clean. Our bed was right under the ac unit. Due to condensation we were not able to sleep bc the ac unit kept dripping on our bed. Huge privacy concern…. Huge safety concerns….. bad customer service….. stay away

Me encantó la alberca dentro de la habitación

I love staying at this hotel! It is in the jungle and on the beach with no "boom-boom" music blasting, just the sounds of nature and the waves crashing on the shore. The staff are super friendly and accommodating. The yoga classes in the yoga shala are top-notch!

Great stay at Ikal Tulum! We had a treehouse with a private plunge pool which was lovely, the bed was huge and design of the bedroom was awesome. The bathroom is outside, and we were a little worried about privacy when showering etc as we could see our neighbours on their balcony, but this is the design of the room. We did a complimentary kundalini yoga session during our stay which was very peaceful. There is a restaurant on site which is quite expensive, but in line with every other beachfront hotel - around $290 for a cocktail and $390 for a burger etc. The breakfast was amazing though! Overall the facilities are really great, with a wonderful stretch of pure white sand just moments from the hotel - we would definitely return!

We have spend 6 nights in the tree house room there and still regret we did not book longer stay in this beautiful place. Amazing eco friendly hotel in the middle of a jungle, just right on the beach. Located in the Jaguar park, with shittle services across the park which allows as well explore the location at ease and your own pace. Loved the atmosphere, the design, service was very good- staff friendly and helpful, food delicious a bit pricey but keeping in mind Tulum prices, it was ok. Morning joga with the view to the beach was amazing. And the Margaritas there were the best and we tried them in many places. Would definately come back here.

Out of this world. On the beach. Eco-friendly. Very chilled. Great bar and restaurant. Simply unbelievable setting. Just WOW

We enjoyed every aspect of this Hotel. From the super friendly staff to the delicious food at the restaurant, everything surpassed our expectations. The intimate and private bungalows were just what we needed, and the staff kept them clean & stocked for us during our stay. They have bikes and scooters for rent, and we made the 15 minutes trek into town almost everyday. The town itself was so tourist friendly, everywhere we went we felt a sense of safety and that was huge to us. The hotel staff made it really easy to relax and just enjoy the sunshine, I could not recommend this hotel more! Such a unique experience, you will not regret it!

The staff was great!! Very friendly and helpful. We stayed in a treehouse. It was an excellent choice. The views were unique, room was clean. The beach club is also really fun and inviting. Good food too. Can’t wait to go back.

Excelente servicio, bonito y limpio.

This was honestly the best hotel stay. I originally booked for 2 nights but tried to add one night but i made a mistake. The staff really tried to fix everything ahead of us getting there. Even though they are booked they moved around the rooms so we could stay in the same room. Their service is excellent. But i have to say i admire the cleaning staff the most. The property was right on the beach i had to walk through sand to step into my garden suite. Tried as i might but i kept getting sand all over the room. Everyday i come back after the room cleaning all the sand is gone in the room!! I know it must be very difficult to do so kudo to the staff. Also our pool in the garden is cleaned everyday perfectly! We enjoyed the mayan ritual offered by the hotel. If there's a minor complaint the shower pressure can be better. Otherwise we loved it and we hope we can come can soon!

This my second time in my entire life to write a review. This place was the worst place I’ve ever stayed in. the pictures and description on Expedia don’t match the room. We were given a room with an outdoor shower and a bathroom and there was three men who were in our backyard right before my wife was about to take a shower When I brought this up to the management. They dismissed me and told me that they don’t know who those men were after three hours they found out that it was maintenance, but I we never got a heads up. The pool was not working. The shower is weak. The tent that we stayed in was not clean. Our bed was right under the ac unit. Due to condensation we were not able to sleep bc the ac unit kept dripping on our bed. Huge privacy concern…. Huge safety concerns….. bad customer service….. stay away

Muy a gusto en general. Cómo sugerencia menciono destacar durante la reserva el requisito de entregar al momento del check in un depósito de 5,000 en efectivo o con voucher. Asimismo algunos detalles de mantenimiento, como el aire acondicionad, las llaves en baños y los cerrojos en puertas. (Aldea 3). También mencionó que algunas cabañas comparten pared, lo cual cuando son de concreto o mampostería aíslan o mitigan los sonidos, pero en el caso de la madera y la palma no abona a la privacidad.

Property concept is great, very green, spiritual. However, service was disappointing they could definitely use some training. Housekeeping seemed unable to comply to a simple request of not having still water outside the door due to mosquitoes. They also seemed unable to provide adequate towels. At the restaurant service was always slow even when only a few tables were busy and I often got served good/drinks in broken glasses/plates. That’s could pass in a taco place on the road but they are charging NYC prices for food and drinks so I’d expect a better service than that.

Friendly and relaxed atmosphere and staff. The property was well kept even though you felt tucked into nature.

Todo muy hermoso muy bonito lugar, tienen que seguir dando mantenimiento y no dejar que las cosas se deterioren para que siga siendo un lugar hermoso un poco de empeño en el mantenimiento y remplazo de cosas deterioradas sería una buena área de oportunidad para seguir mejorando

El hotel ofrece una experiencia fantástica con la naturaleza, llena de misticismo y relajación. El personal es super amable y cálido. Todo está muy limpio. El inconveniente es las clases de yoga, meditaciones y demás amenidades son en inglés, si no lo hablas, es complicado tener una buna interacción

Beautiful, perfect for disconnecting, clean, the staff was very attentive, just bring strong mosquito repellent. The national park was beautiful, easy to go around with the shuttles, restaurant was good but expensive. Overall great experience.

The staff was great!! Very friendly and helpful. We stayed in a treehouse. It was an excellent choice. The views were unique, room was clean. The beach club is also really fun and inviting. Good food too. Can’t wait to go back.

Our stay was good overall. We loved our treehouse suite but had intermittent issues with the water. We had no water for a day during out our 3 night stay. The issue resolved that evening but the water temperature and pressure was inconsistent for the entire duration of our stay.

Certainly a glamping experience. However not the safest steps in property and “room” quite slippery with little support. They have glass shampoo bottles and conditioners which is understandable however again not the safest one of them broke right on my foot on the outdoor shower. Beautiful overall. The mosquitos will eat you up make sure you bring bug spray. Quite pricey but the view is remarkable and the experience is worth it. Glad we did it but I wouldn’t return in the future. It’s a one and done experience

Our room had a leak, WiFi connection was poor. Definitely not a hotel for everyone. Do your research before booking.

Why haven’t you booked yet? This hotel is amazing. We stayed in a jungle garden suite and were so happy with the cabin, bed, and outdoor bath. You’re outside but the space feels incredibly quiet and private. There’s a beautiful beach and beach club, the restaurant was delicious and we ate many meals there. You’re also just a beach walk away from Kugure and Mezzanine (other great restaurants) and as a pregnant person I was so happy with the non alcohol drinks at the restaurant and matcha mama. Go with an open mind and you will be super satisfied with the natural environment and grounds!

This was the most fun and unique hotel I’ve ever stayed in! The beds are really comfortable, the staff is so kind and helpful, and the location is soo gorgeous. I was a bit curious about how going outside in a private courtyard to the bathroom would work, but it was totally fine. Do remember to use bug spray.

Me encantó la alberca dentro de la habitación

Great stay at Ikal Tulum! We had a treehouse with a private plunge pool which was lovely, the bed was huge and design of the bedroom was awesome. The bathroom is outside, and we were a little worried about privacy when showering etc as we could see our neighbours on their balcony, but this is the design of the room. We did a complimentary kundalini yoga session during our stay which was very peaceful. There is a restaurant on site which is quite expensive, but in line with every other beachfront hotel - around $290 for a cocktail and $390 for a burger etc. The breakfast was amazing though! Overall the facilities are really great, with a wonderful stretch of pure white sand just moments from the hotel - we would definitely return!

The A/C units are not suffient size to cool the bungalows.

A great project with very poor management where profit is put before loss. If your holiday goes smooth you probably won’t find any issues. I guarantee you though you’ll have something going wrong and that’s when you’ll realise that the troubleshooting is very poor. From water drainage issues in the shower / bath / toilet (in two different rooms) to electricity going off every night of our stay. Generators weren’t working all the time and the no Management in the evenings or weekends. There’s no privacy in the toilet or the bath in the regular rooms. Unless you go for a treehouse or above. The water in the bath doesn’t drain well . Picture attached attached was 10mins after a 5 mins shower.

The staff was great!! Very friendly and helpful. We stayed in a treehouse. It was an excellent choice. The views were unique, room was clean. The beach club is also really fun and inviting. Good food too. Can’t wait to go back.

Great property on the beach but really poor service. Had to wait in the lobby for check in for over an hour as they forgot about us... this ultimately made us miss our activities we had planned. additionally we tried to rent a scooter but it was covered in bird poop, Spiders and the helmets were damp and smelled extremely bad. Upsetting as the beach and property were nice but the experience left a lot to be desired.

El personal de la Recepcion muy amable

This was the most fun and unique hotel I’ve ever stayed in! The beds are really comfortable, the staff is so kind and helpful, and the location is soo gorgeous. I was a bit curious about how going outside in a private courtyard to the bathroom would work, but it was totally fine. Do remember to use bug spray.

Property concept is great, very green, spiritual. However, service was disappointing they could definitely use some training. Housekeeping seemed unable to comply to a simple request of not having still water outside the door due to mosquitoes. They also seemed unable to provide adequate towels. At the restaurant service was always slow even when only a few tables were busy and I often got served good/drinks in broken glasses/plates. That’s could pass in a taco place on the road but they are charging NYC prices for food and drinks so I’d expect a better service than that.

Very private and the staff was extremely friendly and kind. Helped us with the best recommendations and we’re available to ask questions anytime.

Excellent stay. Staff is friendly and very helpful.

Check-n process was overly complicated with having to use WhatsApp and barcode reader. It was the longest che h-in process i gave ever experienced. The staff were very helpful but it took way too long for a siple process

Everything was excellent, from communication before arrival, check-in, everyday assistance, check- out. Highly recommend!

Our taxi driver tried for 40 minutes to get near to the Hotel, but was unable to do so. The instructions provided by the hotel did not work because there were no guards at the gate to allow us into the area. We had to walk 30 minutes with our luggage through the jungle to get there. All of this made us miss plans we had made and paid for. When we arrived and explained the situation to the staff, they did not have any empathy and just said, well we can't do anything about the government, it's not our fault. I am disabled. If I had any clue from the hotel's description that the area was inaccessible, I would not have booked the hotel. I thought I was booking a 4 star beach resort experience and what we got was a 1 star camping experience. The room was full of mosquitoes. The path to the separated bathroom was treacherous as my partner fell off the steep stepping stones on a night trip to the bathroom and injured his ankle and hip. The amenities they stated they had were not present and again when I asked for a hair dryer, I got nothing but bad attitude from the staff... "There's too many people staying here so there's not enough [x,y,z] for you." "I know you asked for this 3 days ahead of your stay and we told you we had it for you, but now we don't. It's not my fault, too bad." After the first night, we decided to book another hotel somewhere else because it was miserable and inaccessable. We told the staff about this and checked out, and they still charged us for entire stay.

For starters, if you’re looking for rustic, this is a good choice. It’s IN nature however, for thousands of dollars spent, I think it’s fair to give an accurate description. The walls of the shacks are not walls. There are screens that are put in place to keep wildlife out however, they are not actually attached in most places. There were several places in our bathroom and main room that were open gaps that allowed bugs in. The power went out several times throughout our stay and NOWHERE does the “resort” tell you about the daily entrance fee per person that you have to pay to reenter the hotel area since it is now INSIDE the national park. There was also NO mention of there not being a hotel/lobby phone to reach in case of issues — instead you are required to download WhatsAPP to communicate with the hotel staff if needed. It was pretty hard getting in and out to go anywhere as there is only one road in and out with heavy traffic. There are also many places where trash is just piled up. Lastly, although the atmosphere is pretty, the restaurant is NOT accommodating and will not substitute/change menu items at all even with dietary concerns/allergies. In my opinion, NOT worth the amount that we spent.

Très bel hôtel idéalement situé dans un parc national. Il est directement sur la plage dans la nature. Un endroit magnifique

I stayed at two resorts in Tulum and I made the decision to return to Ikal. Absolutely stunning beach. Beautiful rooms. Falling asleep to the sound of the ocean crashing is incredibly luxurious. Great food. Friendly staff. The location is unmatched.

A beautiful place with all the comfort you need inside a national park. On walk distance from Tulum’s archeological site. I highly recommend it.

This is a VERY unique property and you can expect to have a totally iconic experience here. It’s not for everyone, but I loved it! You definitely need a love of nature! The rooms are cabins of all sort with outdoor private POOLS, bathrooms, sinks and toilets fenced in their own private spaces with trees, sand and sun! The cabins are air conditioned! You can leave your cabin ‘area’ and walk down to the beach to find loungers and an open air restaurant and bar. There are open-air trams that are free to ride that run outside the hotel to take you to other parts of the park for sight seeing too.

Perfect location on the best beach. Hotel is super cute and naturally styled with many cute details

Me encanto el lugar, tiene muchas habitaciones diferentes al resto y las areas en comun son muy lindas. Al estar dentro del parque Jaguar te da mucha seguridad sin embargo hay que tener encuenta que eso cuesta y tener que pagar el coste de entrada diario si vas en estancia larga pues no me parece justo cuando no tienes pensado visitar el mismo.

We have spend 6 nights in the tree house room there and still regret we did not book longer stay in this beautiful place. Amazing eco friendly hotel in the middle of a jungle, just right on the beach. Located in the Jaguar park, with shittle services across the park which allows as well explore the location at ease and your own pace. Loved the atmosphere, the design, service was very good- staff friendly and helpful, food delicious a bit pricey but keeping in mind Tulum prices, it was ok. Morning joga with the view to the beach was amazing. And the Margaritas there were the best and we tried them in many places. Would definately come back here.

Le seul hic de cet hébergement est que le transport en commun n'est pas facilement accessible. Autrement, tout était A1!

Hôtel bohème chic avec très belle plage situé dans le parc jaguar. Seul crititique, l’hôtel ne nous a pas prévenu avant notre arrivée du changement de taxe pour rentrer et sortir du parc. Cela reste un type d’hôtel à faire une fois dans sa vie

Our taxi driver tried for 40 minutes to get near to the Hotel, but was unable to do so. The instructions provided by the hotel did not work because there were no guards at the gate to allow us into the area. We had to walk 30 minutes with our luggage through the jungle to get there. All of this made us miss plans we had made and paid for. When we arrived and explained the situation to the staff, they did not have any empathy and just said, well we can't do anything about the government, it's not our fault. I am disabled. If I had any clue from the hotel's description that the area was inaccessible, I would not have booked the hotel. I thought I was booking a 4 star beach resort experience and what we got was a 1 star camping experience. The room was full of mosquitoes. The path to the separated bathroom was treacherous as my partner fell off the steep stepping stones on a night trip to the bathroom and injured his ankle and hip. The amenities they stated they had were not present and again when I asked for a hair dryer, I got nothing but bad attitude from the staff... "There's too many people staying here so there's not enough [x,y,z] for you." "I know you asked for this 3 days ahead of your stay and we told you we had it for you, but now we don't. It's not my fault, too bad." After the first night, we decided to book another hotel somewhere else because it was miserable and inaccessable. We told the staff about this and checked out, and they still charged us for entire stay.

We didnt get an upgrade becasue the hotel was fully booked, but we got another amenity instead, which was a great counter offer. The staff was very friendly and helpful. The only thing we were not happy with was the restaurant. There are far better restaurants for dinner in the city which are cheaper and have in our opinion better food. Other than that everything lovely! :) Thanks for making our stay great!

the property is stunning the service is just so so so slow everytime i ordered something it took 20-30 mins to come out offer food reached me way quicker than a bottle of water :/ other than slow service everything is incredible i would come back for sure.

Property concept is great, very green, spiritual. However, service was disappointing they could definitely use some training. Housekeeping seemed unable to comply to a simple request of not having still water outside the door due to mosquitoes. They also seemed unable to provide adequate towels. At the restaurant service was always slow even when only a few tables were busy and I often got served good/drinks in broken glasses/plates. That’s could pass in a taco place on the road but they are charging NYC prices for food and drinks so I’d expect a better service than that.

This is a great place for clamping. We loved the experience. The only negative is the guacamole at the restaurant on site… I don’t know how is it possible to get a bad one in Mexico but they managed it. All we got was mashed up avocado with diced tomatoes on top. No seasoning, no onion, no garlic, no cilantro… Do not order it there. Try one of the other restaurants on the beach.

Great stay at Ikal Tulum! We had a treehouse with a private plunge pool which was lovely, the bed was huge and design of the bedroom was awesome. The bathroom is outside, and we were a little worried about privacy when showering etc as we could see our neighbours on their balcony, but this is the design of the room. We did a complimentary kundalini yoga session during our stay which was very peaceful. There is a restaurant on site which is quite expensive, but in line with every other beachfront hotel - around $290 for a cocktail and $390 for a burger etc. The breakfast was amazing though! Overall the facilities are really great, with a wonderful stretch of pure white sand just moments from the hotel - we would definitely return!

We have spend 6 nights in the tree house room there and still regret we did not book longer stay in this beautiful place. Amazing eco friendly hotel in the middle of a jungle, just right on the beach. Located in the Jaguar park, with shittle services across the park which allows as well explore the location at ease and your own pace. Loved the atmosphere, the design, service was very good- staff friendly and helpful, food delicious a bit pricey but keeping in mind Tulum prices, it was ok. Morning joga with the view to the beach was amazing. And the Margaritas there were the best and we tried them in many places. Would definately come back here.

A special and beautifully curated experience. The creative architecture incorporated with natural beauty & ambiance radiate authenticity. No detail overlooked from incredible bites, cocktails, and conscious community. The most thoughtful and welcoming staff. Offers something for all and sure to make a lasting memory.

The people were absolutely amazing and helped me when I got food poisoning. And the restaurant was very good as well. Would recommend to anyone :)

Beautiful, perfect for disconnecting, clean, the staff was very attentive, just bring strong mosquito repellent. The national park was beautiful, easy to go around with the shuttles, restaurant was good but expensive. Overall great experience.

For starters, if you’re looking for rustic, this is a good choice. It’s IN nature however, for thousands of dollars spent, I think it’s fair to give an accurate description. The walls of the shacks are not walls. There are screens that are put in place to keep wildlife out however, they are not actually attached in most places. There were several places in our bathroom and main room that were open gaps that allowed bugs in. The power went out several times throughout our stay and NOWHERE does the “resort” tell you about the daily entrance fee per person that you have to pay to reenter the hotel area since it is now INSIDE the national park. There was also NO mention of there not being a hotel/lobby phone to reach in case of issues — instead you are required to download WhatsAPP to communicate with the hotel staff if needed. It was pretty hard getting in and out to go anywhere as there is only one road in and out with heavy traffic. There are also many places where trash is just piled up. Lastly, although the atmosphere is pretty, the restaurant is NOT accommodating and will not substitute/change menu items at all even with dietary concerns/allergies. In my opinion, NOT worth the amount that we spent.