Best Western Kokomo Hotel

Only needed the room for overnight. Called to let them know not arriving until after midnight-attendant at front desk 24 hours. Front desk fellow friendly and made sure to give us information on swimming pool, check out, complimentary breakfast, etc. Room 316 was cleaned and appeared to have been upgraded nicely. No odors in the hallways, none in the room. Breakfast was a nice variety of foods, better than other hotels - keep up the good work. We would stay here again.

Rooms were very clean and renovated. Air conditioner was quiet. Great breakfast and treats served in the afternoon. Free parking! Highly recommend.

The EV chargers did not work.

The hotel was good. Room size was very nice. The only complaint I have, there was no grip in the bathtub and one of us slipped/fell while taking a shower. Luckily not seriously hurt and had to use one of the towels in the tub for grip. Gym was decent and the hotel was conveniently located.

The place was great the only bad thing was elevator wasn’t working and we had to carry luggage up to second floor but staff were super nice and breakfast was good

nice stay,, good front desk, need better service on maid service,,, one day no service had to go get towels ect, ice machine was always shy of ice,,, maybe 2 machines? great stay

The room was pretty clean and the cleaning staff did a fine job. The bedding and pillows are average. It’s still fairly cool outside and there were no warmer blankets on the bed; however, I didn’t request them either. The mattresses could definitely be replaced. They’re very light and slide off the frame, making them quite uncomfortable. The bathroom was fine but the sink was top mounted and took up so much space there was little room for personal items. The faucet was also very loose. I think some remodeling has been done but I was quite surprised that a Best Western would be like this and we were quite disappointed for the price we paid. The ceiling in our room had been very poorly repaired in several areas. A sprinkler in the wall wasn’t fit into the hole cut for it, leaving an open space. I am not a hotel snob but I doubt I’d stay here again unless necessary. The breakfast was by far the worst I’ve experienced. They need to make sure bread items are fresh. Neither of us could eat our bagel the first day. Hockey pucks are an understatement. They were fresher the second day. The rest was just below to average compared to other hotels we’ve experienced. There had been updating to the hotel, but more is definitely needed. The highlight was the pool area, which was clean but the water was quite cold. We still made use of it for as long as we could handle. Did feel warmer our third night. I guess the hotel was below to just average. It just needs some quality work done.

Staff were very nice but waited 24 hours to remove a pile of hangers in the elevator entrance on the 3rd floor. Yes, I told the staff. I even called them a "tripping hazzard." I had to step through them that long!

Clean and updated. Nice hot breakfast. Exercise room has several aerobic machines plus a great dumbbell set but locked up at 10pm. Pool out of order. Very friendly and helpful staff.

Older but well maintained. Pool was closed by health department so that was a bit concerning. Some ethnic cooking going on in the rooms so there was often some strong unpleasant smells. Trash on the North end of the building desperately needs emptying. Overall, a nice stay.

Perfectly clean room with no detractions.

Clean

The staff was nice checking in and the room was clean for the most part besides finding a cockroach in the bathroom really put me off… the bed was clean though and spacious for a king bed and the water pressure was absolutely horrible! Like taking a shower underneath a sprinkler but the soap that was provided in the shower smelled nice and seemed decent

The rooms wasn’t that clean. It was rated an 8.6. Not even close. Maybe an 6.0 There was a blood stain on the comforter. Gross! Baseboards were dirty. Wipe them down.

It was clean for the most part but I found hair in the shower.

The room was very musty! The smell never left. Every time we came in, whether we turned the air on or not, it still smelled musty! We did not know what to do.

The rooms and areas were clean, but the rooms smelled dirty, the towels smelled musty. The breakfast and coffee were awful...and I am not even picky.

Very clean, fresh, quiet. Great breakfast.

Everything looked great until I noticed the floor had not been vacuumed. Paper on the floor. Other than that, everything seemed fine.

Excellent staff. Very clean

The A/C in my room was broken. Luckily the temperature wasn't too high. The staff were all very friendly

Floor in our room was slanted pretty bad, bathroom door didnt close and the shower didnt work well. Breakfast was good and staff was polite. Lots of weed smell in the hotel which was not cool

Overall clean facility. Older building, but well maintained. Shower water pressure was terrible, but that’s the only complaint. Good breakfast.

Room I got is very spacious, thank goodness AC work but did not seem right. It was either on or off. Internet was very slow. I had to use my mobile hot spot for internet usage for my laptop and tablet. Unfortunately the coffee is one of the worst ones I had ever drank. Bed was clean, water is very hot for showers, love the size of the mini fridge and love the fact mini fridge has freezer. I got use the king size pillow for king size beds. These pillow were your average size pillows but it was still comfortable. I do wish there were more outlets by the bed. I would stay here again.

Fridge was not working properly, unit was not cold enough HVAC unit would not turn off fan, buttons did not work for fan modes Pillows are too soft, need firmer pillows as an option

Great staff, clean, good breakfast. Very impressive facilities. Tub had no way to take a bath, no stopper Shower had very little water coming out, hard to rinse off.

The hotel was good. Room size was very nice. The only complaint I have, there was no grip in the bathtub and one of us slipped/fell while taking a shower. Luckily not seriously hurt and had to use one of the towels in the tub for grip. Gym was decent and the hotel was conveniently located.

The room was pretty clean and the cleaning staff did a fine job. The bedding and pillows are average. It’s still fairly cool outside and there were no warmer blankets on the bed; however, I didn’t request them either. The mattresses could definitely be replaced. They’re very light and slide off the frame, making them quite uncomfortable. The bathroom was fine but the sink was top mounted and took up so much space there was little room for personal items. The faucet was also very loose. I think some remodeling has been done but I was quite surprised that a Best Western would be like this and we were quite disappointed for the price we paid. The ceiling in our room had been very poorly repaired in several areas. A sprinkler in the wall wasn’t fit into the hole cut for it, leaving an open space. I am not a hotel snob but I doubt I’d stay here again unless necessary. The breakfast was by far the worst I’ve experienced. They need to make sure bread items are fresh. Neither of us could eat our bagel the first day. Hockey pucks are an understatement. They were fresher the second day. The rest was just below to average compared to other hotels we’ve experienced. There had been updating to the hotel, but more is definitely needed. The highlight was the pool area, which was clean but the water was quite cold. We still made use of it for as long as we could handle. Did feel warmer our third night. I guess the hotel was below to just average. It just needs some quality work done.

While our room was very clean and tidy, the bed comfortable and several other pluses, the outlet in the bathroom sink area was defective and would not hold my curling iron and straightener cords...etc. I had to utilize the outlet across the room, which, because we had an early morning meeting, just added additional time and stress to our getting ready. When I told the manager at checkout, he just didn't seem to take note or really be interested...very nice, but, I seriously doubt that anything was fixed. Also, we found the big on-top-of-the-counter sink to unnecessarily take up way too much of an already small sink/counter area. There was very minimal room left to put small toiletry bag etc. We'll probably stay elsewhere next time.

We had a king suite booked and when we got to our room the a/c was not working, it was 79 degrees in the room. They didn’t have another suite to move us to so they put us in a regular room. We had planned to stay two nights but wound up leaving and going to a nicer hotel. Staff was very nice though.

Only needed the room for overnight. Called to let them know not arriving until after midnight-attendant at front desk 24 hours. Front desk fellow friendly and made sure to give us information on swimming pool, check out, complimentary breakfast, etc. Room 316 was cleaned and appeared to have been upgraded nicely. No odors in the hallways, none in the room. Breakfast was a nice variety of foods, better than other hotels - keep up the good work. We would stay here again.

Everyone is so friendly!! From the people at front desk who are always friendly to the people who take care rooms!!

Tori G, and Tori from the overnight shift, we\'re absolutely wonderful! I had a late check-out for noon that Tori, from the night shift, arranged for me; she was so nice. After check-out, I still needed extra time, due to transportation, and I work remotely. I asked Tori G if it was possible that I wait in the lobby area for my transportation and allow me to continue using their Wi-Fi connection to work, with no hesitation, she said "absolutely, make yourself comfortable!" These two ladies went above and beyond for me, with such kindness, they have no idea how much this has meant to me. Life has been very hectic lately and not easy, and I can\'t thank them enough for being so accommodating and understanding. I will definitely be a repeat guest and refer friends and family to your hotel.

For the most part the place was perfect it was clean beds were comfortable showers kinda sucked and i had trouble with the waffle maker and the customer service lady was short and snippy at me about it she was kinda rude really everything else was great i think it was nice place those were my only 2 issues

Comfortable Room, but the front desk ignored a request to repair the toilet seat multiple times, we never got our towels replaced, did go get some. The breakfast was good. But the lady that runs the front desk always seems frustrated. However there is a lot of staff around.

Excellent service, clean hotel will stay again

The room was nice. The staff was very nice.

The staff was very friendly and accommodating. I was able to check in early after having car trouble and that meant everything to me.

The price was a bit high for what the hotel offered, in my opinion. We also had a handicap accessible room, but the shower pressure I wouldn't wish on anyone. The staff was never actually at the desk either. We always had to ring a bell and wait. Otherwise, not a bad little hotel overall.

Staff was very friendly and nice!

Just a quick stay over to get to our final destination next day. Great city.

The hotel was good. Room size was very nice. The only complaint I have, there was no grip in the bathtub and one of us slipped/fell while taking a shower. Luckily not seriously hurt and had to use one of the towels in the tub for grip. Gym was decent and the hotel was conveniently located.

Great location for work

The area near the hotel was rough. BW was nicer than I would have expected from the area. The room was clean and met our needs. Staff was always nice

Convenience, safety, and staff

The first room i was in on the fieat floor seemed redone and newer but when you opened the window it was right to the parking lot and there were some homeless hamging around the hotel so i didnt feel safe on that floor. I was then moved to the 3rd floor. Rooms had old carpet in them where the fieat floor had laminate. The bedding was stained on both beds. I was then moved to another room on the same floor. One bed was atleast clean. The breakfast was not good at all and very limited.

Clean, basic place to stay in an industrial area if the city. Breakfast left a lot to be desired with missing items that were never available and a coffee maker that made some sort of hot brown liquid that tasted like water. Seemed pretty understaffed.

Hotel was fine. Nothing fancy, but it was clean and quiet, no odors, and comfortable beds. In an industrial area, so no scenic views, but safe and quiet.

The staff were nice, but I would not stay there again. My room was musty. It felt damp, even with the AC running none stop. I just stayed in the room to sleep by myself. If my wife were with me, I would have left and gone to the Hampton Inn within walking distance. I would not return to this hotel.

Clean and comfortable room in quiet part of town.

Only needed the room for overnight. Called to let them know not arriving until after midnight-attendant at front desk 24 hours. Front desk fellow friendly and made sure to give us information on swimming pool, check out, complimentary breakfast, etc. Room 316 was cleaned and appeared to have been upgraded nicely. No odors in the hallways, none in the room. Breakfast was a nice variety of foods, better than other hotels - keep up the good work. We would stay here again.

Very clean room very good hotel lobby personnel. Room was very comfortable, especially in the bed. The only drawback is it’s a very basic breakfast.

We were in one room, and there were some problems with it, and the gentleman immediately moved us to another room, which I really appreciate it. They have lots of hot water. We didn’t. We didn’t experience any other problems. There once that was taken care of breakfast is not as elaborate as some, but it was good

The room was pretty clean and the cleaning staff did a fine job. The bedding and pillows are average. It’s still fairly cool outside and there were no warmer blankets on the bed; however, I didn’t request them either. The mattresses could definitely be replaced. They’re very light and slide off the frame, making them quite uncomfortable. The bathroom was fine but the sink was top mounted and took up so much space there was little room for personal items. The faucet was also very loose. I think some remodeling has been done but I was quite surprised that a Best Western would be like this and we were quite disappointed for the price we paid. The ceiling in our room had been very poorly repaired in several areas. A sprinkler in the wall wasn’t fit into the hole cut for it, leaving an open space. I am not a hotel snob but I doubt I’d stay here again unless necessary. The breakfast was by far the worst I’ve experienced. They need to make sure bread items are fresh. Neither of us could eat our bagel the first day. Hockey pucks are an understatement. They were fresher the second day. The rest was just below to average compared to other hotels we’ve experienced. There had been updating to the hotel, but more is definitely needed. The highlight was the pool area, which was clean but the water was quite cold. We still made use of it for as long as we could handle. Did feel warmer our third night. I guess the hotel was below to just average. It just needs some quality work done.

Clean, basic place to stay in an industrial area if the city. Breakfast left a lot to be desired with missing items that were never available and a coffee maker that made some sort of hot brown liquid that tasted like water. Seemed pretty understaffed.

It was just ok. I don’t think it’s worth what I paid… but overall it was just ok. The bed was comfy though so that’s good. The breakfast was just ok… not many options.

Hotel was nicely remodeled but breakfast was not very good. Eggs were cold, gravy had no flavor, & sausage tasted like it was reheated from previous day. Beds were comfy and it was relatively quiet, even though there was a couple youth baseball teams there.

Clean comfortable and quiet with a great breakfast buffet

Nice, basic, looked like it was recently renovated. Only real complaint was the breakfast.Especially the coffee machine thing. It was horrible. Multiple people were talking about it.

The hotel was great the only thing i would change is the breakfast. The egg and sausage was nasty especially how it was sitting in water