Name: Hotel Casa Melissa
Address: Av. Juárez MZ1 LT 4 entre ZFM y 5ta ave., Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, MX
Price range: $69–$79 per night
Rating: 8.45

What guests think

Travellers say Hotel Casa Melissa shines for its unbeatable central location by the beach, ferry, and ADO bus, plus clean, simple rooms and friendly staff, making it a convenient, good value base for exploring Playa del Carmen on foot.

A recurring trade-off is noise from the nearby plaza, dogs, and nightlife, and Wi-Fi that is spotty or limited to common areas. Other notes include a small pool that can be cloudy, an intermittently working elevator, no on-site parking, and occasional hot-water, shower pressure, or room maintenance issues; beds are often described as firm. Overall, expect a budget-friendly, centrally located stay best for travellers who prioritize access and cleanliness over amenities and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are basic: a small pool that some guests found cloudy, an elevator that is intermittently out of service, and no on-site parking (paid parking is off site/arranged nearby).

Related guest reviews

10

Kristina

Jan 17, 2025

·

Stayed 1 night

Hotel has direct view to the ocean. Very good location. No parking but parking is organized, they have parking possibility in one parking house near to the hotel.

6

sonya

Jan 15, 2025

·

Stayed 8 nights

The property was a great location to the beach But Wi-Fi didn’t work all the time and the elevator worked rarely

8

Shane

Feb 25, 2025

·

Stayed 4 nights

The property is clean and the staff were very pleasant. It does have an ocean view but is not on the ocean. It is located near the city square and ferry launch which makes getting around very easy. It can get a little loud but it generally quiet by 10pm. The pool area was clean but the water was a little cloudy. Overall it was a nice place to stay within that budget.

8

Kara

Feb 20, 2025

·

Stayed 3 nights

If you are looking for the perfect location. Steps to the ferry, beach and 5th avenue then this is it. The rooms are very clean, Housekeeping is excellent. however we did not use the pool as it was quite foggy and full of sand. If we could have used the pool I would have rated a 5. We stayed in an oceanfront which is lovely to listen to the ocean however you will have an empty abandoned lot in front of your view. I still would stay here again for price and convenience to everything.

10

Zita

Jan 8, 2025

·

Stayed 4 nights

Nice view from the room. Good service, but the elevator, didn’t always work… Very clean and the cleanings staff worked hard with the presentation of the towels 😉 Good value for the money!

8

Andrew Gary

Feb 27, 2025

·

Stayed 9 nights

Great location if you want to be near the action. Can be a little noisy as there is so much going on. Get an ocean view room on 2nd or 3rd floor. Very clean. Walk out the door to shopping, restaurants or the beach and the park is right across the street with street performances etc. Ferry to Cozumel is steps away.The pool is a little small but it works. Had a great time.

10

jeffrey

Mar 26, 2025

·

Stayed 8 nights

Excellent overall value for the money. Rooms are nicer than you would expect, for the money. Stayed here several times. But pool water was a bit murky most recent visit. Very nice location right next to: the Central Park with many live cultural activities, the ferry. No parking! Several block walk to paid parking which is risky. They are very strict.

8

Max

May 23, 2025

·

Stayed 6 nights

Our second time staying here. Central located, so easy to walk around from there. Next to beach and ferry dock to Cozumel. If you are driving, plan to walk far to a parking location.

10

Avisek

May 6, 2024

·

Stayed in this Hotel from 27 April 2024 to 30 April 2024. We absolutely loved our stay here and would love to go back again. Pros - 1. Location: located on Juarez Ave. and 5th Ave, this place is right across Parque Los Fundadores. Its steps to the beach, 5th Ave., ADO Terminal. Very convinient location in terms of transportation, food and nightlife. 2. Hotel Staff: The hotel staff are super kind and helpful. Always greeting you with a smile and assisting you. 3. Rooms: The rooms are very spacious and clean. Our room had a view of the Carribbean sea and Parque Los Fundadores. It had a walkout balcony as well. 4. Safety: We felt very safe at this hotel. There was a locker in the room as well to keep our valuables. The hotel has an iron gate that is closed every night at 12am. We were told that the front desk staff would open it incase we needed to go out. 5. Pool: the hotel has a swimming pool. Small but clean. Its a nice place to cool off after an exhausting day.

10

Stephen

Jan 5, 2025

·

Stayed 1 night

The elevator wasn't working , but not the end of the world to be honest!

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Cleanliness

Rooms and common areas are consistently clean with reliable daily housekeeping. A few reviews mention minor oversights, but overall hygiene standards are good.

Related guest reviews

10

Paul

Jan 22, 2026

·

Stayed 2 nights

Location, friendly staff, great rooms.

10

Andrea

May 3, 2025

·

Stayed 1 night

Excellent place to stay. Rooms are impeccably clean, and the staff is quite pleasant. Highly recommended, 5 stars

10

ANA parra

Jul 24, 2024

·

Stayed 4 nights

Very nice staff, clean A1, excellent location. Beach, shopping, restaurants, etc.

10

Jeremy

Jan 5, 2024

·

The cleanest hotel I’ve ever been in. Wow!

10

Jennifer

Feb 23, 2024

·

Stayed 7 nights

We've been staying at Casa Melissa every year for about 5 years. Love it! VERY clean! Great staff. So close to the Cozumel Ferry station, bus station, and taxis, and a great walk on Quinta Avenida. Highly recommend!

10

Baylee

Jan 19, 2024

·

Stayed 2 nights

The hotel is kept very clean and the staff were friendly. The location is amazing, steps away from the beach and right off the Main Street.

10

Pawel

Jan 8, 2024

·

Stayed 10 nights

Staff is super nice and helpful. Pool was a nice surprise. Fast internet. It can be loud on certain holiday days because of the bar proximity, but other days it was quiet after around 10pm. Rooms are cleaned every day and complimentary bottled water is given every day. It is super close to the beach and there is lifeguard post near it.

8

salvador

Dec 22, 2025

·

Stayed 4 nights

Very clean. Staff very good.

10

Kent

Apr 17, 2025

·

Stayed 7 nights

A great find on the beach at the south end of 5th Avenue just across the street from the Parque Los Fundadores. Easy access to everything! Our room had an ocean view with amazing sunrises from our balcony and was unexpectedly quiet given the close proximity to 5th Avenue and the park. Daily housekeeping, wi-fi, A/C, bottled water, mini-refrigerator and coffee maker made our stay effortless and enjoyable. Great rates, too!

8

Jonathan

Mar 30, 2025

·

Stayed 14 nights

We would stay here again. This was a lovely smaller hotel which was central to everything - buses, collectivos, food, bars, beach. For being so central it was also quiet - no night club noise ! The hotel has great sound proofing - we did not hear anyone in adjoining rooms for the 2 week stay! We had a couple of issues- our shower broke for 48hours, but the staff let us use another room to wash while it was fixed. The cleaners do a fantastic job at this hotel, it is very clean. Bed a little hard but that’s preference and we slept well. Room spacious. The hotel does not do food, but there are shops literally within a minutes walk, and the price could not be beaten - very reasonably priced for location

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Rooms

Rooms are simple and often spacious with balconies or views; AC generally works, but beds are frequently described as firm. Wi-Fi is unreliable or lobby-only, and some guests report maintenance issues like weak hot water, noisy headboards, or non-working fixtures.

Related guest reviews

10

Flemming

Jan 5, 2026

·

Stayed 7 nights

Populær hos de lokale. Venlig og hjælpsom personale. Rent og lys værelse (vi havde delvis havudsigt). Fin altan. Ingen altanmøbler. Airco virker godt. Godt med skabsplads og plads til toiletartikler. Køleskab og safe virker godt. Lyd, liv og musik fra byen og pladsen foran. Fin parkeringsaftale.

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8

Grace

Nov 25, 2025

·

Stayed 1 night

The room and bathroom were clean. Hard beds but lumpy pillows. Excellent receptionists and location. *Need to supply drinking water and/or a filter water system in the foyer. Not enough again!

4

Miguel

Jun 16, 2023

·

Stayed 4 nights

Tv never worked, elevator broken. No wi-fi

8

Claudia

Oct 19, 2024

·

Stayed 2 nights

We had a really nice stay at Casa Melissa. The hotel is right on the beach and our room had a nice view of the beach too. The hotel was also a stones throw away from la Quinta Avenida (the Main Strip) as well as the ADO bus terminal. Our room was big, clean and had a fridge as well as shampoo/conditioner etc. The staff were also friendly. Overall, everything you’re looking for.

6

Rocio

Apr 16, 2025

·

Stayed 7 nights

If you MUST need reliable WiFi, avoid this place. It's also very noisy and there’s dogs that bark all night. Other than that, it’s clean; housekeeping comes daily and it’s located in a very convenient area.

6

Tara

Feb 6, 2026

·

Stayed 1 night

Staff were lovely and efficient upon check in. Room was not what we booked. I booked a king suite and we had 2 double beds. The headboards are not attached to the beds and banged repeatedly against the wall every time we turned. My husband rolls a lot so we didn’t get good sleep. The mattresses are a little hard and the pillows were way too large and firm for our liking. We arrived at midnight and did not ask for anything to be fixed so not sure if they would have moved us or not.

8

Vikram

Mar 1, 2025

·

Stayed 4 nights

I had spotty wifi throughout the stay. The staff was quick and helpful in resolving it initially, but the problem persisted. The room was okay. There was a mini fridge that didn't work, a coffee maker but no coffee or any coffee apparatus. The door was hard to lock and unlock without pushing it. The staff made up for the few things that didn't work in the room. They were pleasant and always helpful. Great location, but noisy. Not what you want if peace and quiet is what you're looking for. 3.5/5 for me.

6

jennifer

Jan 30, 2024

·

Stayed 8 nights

Standard hotel room. Door on bathroom and front door didnt close well had to work them. Safe broken. Headboard constantly banged on wall had to prop with pillow. No place for wet bathing suits or towel. Would be nice to have a chair on balcony. The staff and housekeeping were very helpful

6

Heather

Sep 19, 2024

·

Stayed 5 nights

Casa Melissa is in a great location. Tons of shopping, lots of restaurants and the beach is a two minute. The staff was very friendly and helpful. The rooms are clean. The reason I didn’t give it 5 stars for everything is because we had almost no shower pressure and we didn’t have hot water for a few days. The beds are very hard. This place is a great place to stay if you want be in the middle of the action! All in all we had a great stay.

8

Elizabeth

Feb 18, 2025

·

Stayed 2 nights

Great location, right on the beach and close to the ferry and ADO bus. Room was comfortable and clean. Only two small complaints - 1) proximity to square meant hours of flute/drums in the evenings (with outside doors closed), so if you want silence request a room not facing the square; 2) water pressure was terrible in the shower due to a calcified shower head. Once removed it was great, but just good to know.

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Service

Service is frequently praised as friendly and helpful at the front desk and housekeeping. There are isolated complaints about communication or how issues were handled.

Related guest reviews

6

Launie

Jan 21, 2025

·

Stayed 4 nights

If you want action… this is the place to be! Located right at the square where all the night action goes on till after midnight…. And daytime you are steps from the beach! The pool is nice and the empty lot next door is green and clean! I refused maid service while I was there just traded towels when I needed them! Still ended up having a bunch of money taken from the safe when I was out! Front desk claimed impossible… of course! I emailed manager and heard nothing! There is do much light and windows to the exterior hallway bring a sleeping mask! My kids were up at 2 am thinking it was daylight! Rock hard beds… basic hotel but location was amazing

10

Luisa

Apr 18, 2024

·

This hotel is in the middle of the touristic area, and a short walk from the ferry, shopping mall, beach, and stores. It is also close to the ADO station. It is very safe. The hotel was clean and service was good. It can be loud at night depending on events at Parque los fundadores, but relatively quiet after 11pm. I would definitely stay here again.

10

Auriane Charlotte de

Sep 27, 2025

·

Stayed 5 nights

Good affordable option right in the city center. Very friendly staff.

10

Jennifer

Feb 23, 2024

·

Stayed 7 nights

We've been staying at Casa Melissa every year for about 5 years. Love it! VERY clean! Great staff. So close to the Cozumel Ferry station, bus station, and taxis, and a great walk on Quinta Avenida. Highly recommend!

10

Pawel

Jan 8, 2024

·

Stayed 10 nights

Staff is super nice and helpful. Pool was a nice surprise. Fast internet. It can be loud on certain holiday days because of the bar proximity, but other days it was quiet after around 10pm. Rooms are cleaned every day and complimentary bottled water is given every day. It is super close to the beach and there is lifeguard post near it.

10

Avisek

May 6, 2024

·

Stayed in this Hotel from 27 April 2024 to 30 April 2024. We absolutely loved our stay here and would love to go back again. Pros - 1. Location: located on Juarez Ave. and 5th Ave, this place is right across Parque Los Fundadores. Its steps to the beach, 5th Ave., ADO Terminal. Very convinient location in terms of transportation, food and nightlife. 2. Hotel Staff: The hotel staff are super kind and helpful. Always greeting you with a smile and assisting you. 3. Rooms: The rooms are very spacious and clean. Our room had a view of the Carribbean sea and Parque Los Fundadores. It had a walkout balcony as well. 4. Safety: We felt very safe at this hotel. There was a locker in the room as well to keep our valuables. The hotel has an iron gate that is closed every night at 12am. We were told that the front desk staff would open it incase we needed to go out. 5. Pool: the hotel has a swimming pool. Small but clean. Its a nice place to cool off after an exhausting day.

6

Dahiana

Mar 27, 2023

·

Stayed 5 nights

It was very convenient to transportations like Ferry and Bus terminal. I felt safe. Property is just fine. Communication was an issue. I receive a letter for a "missing towel" when the towel was in the room. After I reported to Manager Carla that bathroom was clogged she still sent me a letter. That eas totally unnecessary! If she talked to me in person there was no need to send another letter. She was rude. The rest was just fine but she has poor customer service skills. I do not know how she is the Manager.

10

Mayte

Jun 12, 2025

·

Stayed 1 night

The location was perfect as it’s in the Parque los Fundadores and close to restaurants and the ferry. I got there early and was able to leave my luggage while I took a day trip to Cozumel. I was traveling alone with my toddler and felt very safe. The staff was great in helping me get a very early morning shuttle scheduled to Cancun (separate price).

10

Thomas Paul

Feb 15, 2026

·

Stayed 1 night

Super location Friendly staff Good value $

10

Joe

Jul 23, 2025

·

Stayed 2 nights

Great service, staff was very knowledgeable and responsive. Rooms were clean and air con was wonderful

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Location

Exceptionally central next to the beach, Cozumel ferry, and ADO bus station, with shops and restaurants steps away. The trade-off is periodic noise from the main plaza, performers, dogs, and nightlife.

Related guest reviews

10

Martin

Feb 19, 2025

·

Stayed 3 nights

Excellent location right on the beach, close to everything.

10

Luisa

Apr 18, 2024

·

This hotel is in the middle of the touristic area, and a short walk from the ferry, shopping mall, beach, and stores. It is also close to the ADO station. It is very safe. The hotel was clean and service was good. It can be loud at night depending on events at Parque los fundadores, but relatively quiet after 11pm. I would definitely stay here again.

10

Alfred

Apr 1, 2025

·

Stayed 3 nights

The WiFi was in & out but I’m glad we had out Verizon cellular travel package. The hotel was basically right on the beach! Location was AMAZING! Definitely recommend 👍

10

ron

Mar 17, 2024

·

Stayed 1 night

Perfect location for cozumal ferry passengers taking the Ado bus.

6

Rocio

Apr 16, 2025

·

Stayed 7 nights

If you MUST need reliable WiFi, avoid this place. It's also very noisy and there’s dogs that bark all night. Other than that, it’s clean; housekeeping comes daily and it’s located in a very convenient area.

10

Kenneth

Feb 18, 2025

·

Stayed 1 night

Location was fantastic!

8

Max

May 23, 2025

·

Stayed 6 nights

Our second time staying here. Central located, so easy to walk around from there. Next to beach and ferry dock to Cozumel. If you are driving, plan to walk far to a parking location.

8

maryann

Apr 6, 2025

·

Stayed 1 night

Good location near beach and restaurants

10

Rachel

Sep 24, 2025

·

Stayed 1 night

Great location. Really close to both the ado bus terminal and the ferry terminal!

10

Scarlett

Nov 5, 2025

·

Stayed 1 night

The hotel is practically on 5th Ave in Playa del Carmen. It’s walkable, there’s always food and something to do nearby. It’s not quiet but that’s expected! & we were totally fine with that. The rooms were very clean and it had AC although we didn’t really need it. Would def stay here again.

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Dining

No on-site dining or breakfast is provided, though many cafes and restaurants are immediately nearby. In-room coffee makers sometimes lack supplies.

Related guest reviews

8

Shari

Dec 31, 2022

·

Stayed 19,353 nights

The location is excellent, close to shopping and restaurants and the ocean is right outside the door. The staff was very friendly and helpful. The property is older but still very clean.

8

Shelly

Jul 1, 2025

·

Stayed 3 nights

Cumple con lo que promete. Las habitaciones son limpias, cercana a la quinta avenida y el muelle del ferry. Buena atención en general pero si nos hubiese gustado que incluyera el desayuno. Es complejo y costoso salir a comer por ahí cerca. También había mucho sargazo en el mar pero no es culpa del hotel.

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8

Claudia

Oct 19, 2024

·

Stayed 2 nights

We had a really nice stay at Casa Melissa. The hotel is right on the beach and our room had a nice view of the beach too. The hotel was also a stones throw away from la Quinta Avenida (the Main Strip) as well as the ADO bus terminal. Our room was big, clean and had a fridge as well as shampoo/conditioner etc. The staff were also friendly. Overall, everything you’re looking for.

8

Christoph Joern

Jan 15, 2023

·

Stayed 2 nights

Perfekte Lage nur 2 Minuten vom ADO Bus Terminal (Verbindung zum CUN Airport) und 1 Minute zum Strand sowie direkt am zentralen Platz von Playa del Carmen. Junior Suiten im 1. und 2. Stock haben einen tollen Ausblick auf den Ozean und den Sonnenaufgang. Großer Kühlschrank ist vorhanden. W-LAN leider nur in der Lobby und am Pool, aber nicht auf den Zimmern. Kaffeemaschine ohne Filter, Kaffee, Zucker und Creamer. Reicht aber zum Wasser heiß machen; also Instant Kaffee etc. selbst mitbringen. Kein Frühstück oder Essen verfügbar, aber in der unmittelbaren Umgebung gibt es zahlreiche Möglichkeiten. Insgesamt war ich sehr zufrieden und komme gerne wieder.

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10

Lisa

Jan 20, 2023

·

Stayed 2 nights

Great little hotel. Friendly staff. The room was very clean with fantastic ocean views. The balcony had 2 chairs and a small table. The pool is new, small, clean, and pretty. The location is excellent. You walk right out onto shops and the Parque los Fundadores (fresh fruit stands all day). There's a coffee/ice cream shop on the corner. A few steps aware are the beach, taxi stand, and Ado station. The Cozumel ferry is a block away. Two blocks down the beach I got a fantastic massage at INTI beach club for $50 USD. The air conditioner in the room worked great. The mini-fridge was unplugged; I never used it. It was quiet at night. The plumbing is septic so TP cannot be flushed and must go in the trash can, which is common for this area. The bedding and towels were clean and inviting. Be aware that the front desk closes at midnight so you cannot check in after that. Also, if you are out past 11pm the front gate must be opened by security. I never stayed out past 11 so not sure if that is easy. I felt very safe as a solo female traveler and was sad to leave!

8

maryann

Apr 6, 2025

·

Stayed 1 night

Good location near beach and restaurants

10

IGNACIO

Jun 29, 2024

·

Stayed 2 nights

location is perfect, and the overall ambient of the hotel is great.....i wish they had some kind of continental breakfast, and for them to accept pets...other than that everything was good

10

Avisek

May 6, 2024

·

Stayed in this Hotel from 27 April 2024 to 30 April 2024. We absolutely loved our stay here and would love to go back again. Pros - 1. Location: located on Juarez Ave. and 5th Ave, this place is right across Parque Los Fundadores. Its steps to the beach, 5th Ave., ADO Terminal. Very convinient location in terms of transportation, food and nightlife. 2. Hotel Staff: The hotel staff are super kind and helpful. Always greeting you with a smile and assisting you. 3. Rooms: The rooms are very spacious and clean. Our room had a view of the Carribbean sea and Parque Los Fundadores. It had a walkout balcony as well. 4. Safety: We felt very safe at this hotel. There was a locker in the room as well to keep our valuables. The hotel has an iron gate that is closed every night at 12am. We were told that the front desk staff would open it incase we needed to go out. 5. Pool: the hotel has a swimming pool. Small but clean. Its a nice place to cool off after an exhausting day.

8

Darice

Feb 29, 2024

·

Stayed 3 nights

The property is conveniently located close to the Ado bus and the ferry however the area is very busy and noisy. You don’t hear the noise in your room but you will when you sit outside. The room had a coffee maker but no coffee. There wasn’t a microwave either and no ice machine. Staff was friendly and we would stay again.

8

Jonathan

Mar 30, 2025

·

Stayed 14 nights

We would stay here again. This was a lovely smaller hotel which was central to everything - buses, collectivos, food, bars, beach. For being so central it was also quiet - no night club noise ! The hotel has great sound proofing - we did not hear anyone in adjoining rooms for the 2 week stay! We had a couple of issues- our shower broke for 48hours, but the staff let us use another room to wash while it was fixed. The cleaners do a fantastic job at this hotel, it is very clean. Bed a little hard but that’s preference and we slept well. Room spacious. The hotel does not do food, but there are shops literally within a minutes walk, and the price could not be beaten - very reasonably priced for location

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Month	Average price
January	$81
February	$82
March	$84
April	$85
May	$74
June	$74
July	$91
August	$91
September	$68
October	$68
November	$68
December	$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $79	19 $71
20 $69	21 $69	22 $69	23 $69	24 $69	25 $69	26 $69
27 $69	28 $69	29 $69	30 $69

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $69	3 $69
4 $69	5 $69	6 $72	7 $74	8 $72	9 $75	10 $69
11 $69	12 $69	13 $69	14 $69	15 $69	16 $69	17 $69
18 $69	19 $69	20 $71	21 $69	22 $69	23 $69	24 $69
25 $69	26 $69	27 $69	28 $74	29	30	31 $73

Prices for Hotel Casa Melissa

Monthly average prices

About this property

Location

Room options

Double Partial Sea View

Room Superior

Double Or Twin Standard

Double Or Twin Deluxe Sea Front

Studio Ocean View

Double Luxury Sea View

Double Superior Sea View

Studio Sea View

Double Deluxe Sea View

Studio Ocean View Two Double Beds

Double Standard

Room Deluxe Sea View

Double Partial Ocean View

Double Or Twin Superior

Double Or Twin Deluxe

Quadruple Partial Sea View

Double Or Twin Sea View

Junior Suite Standard

Double Sea View

Room Luxury Sea View

Room Superior Sea View

Junior Suite Sea Front

Room Ocean Front One Bedroom

Room Partial Ocean View One Bedroom

Double Sea Front

Room Partial Sea View

Quadruple Deluxe Sea View

Junior Suite Ocean Front King Bed

Room Standard

Double Ocean Front

Room Sea View

Room Sea Front

Quadruple Superior Sea View

Guest reviews of Hotel Casa Melissa

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Hotel Casa Melissa

Prices for upcoming dates