Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, guests are encouraged to contact the property for specific accessibility needs.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Playa del Carmen, just steps from Quinta Alegría Shopping Mall and within a 10-minute walk of Mamitas Beach. It is approximately 1.1 miles from Playa del Carmen Maritime Terminal and 6.4 miles from Xcaret Eco Theme Park.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 8 AM to 10 PM. The pool is seasonal.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Express Playa del Carmen

Average nightly price at Holiday Inn Express & Suites - Playa del Carmen by IHG by month, last 12 months (USD)
Month	Average price
January	$109
February	$109
March	$101
April	$89
May	$79
June	$78
July	$83
August	$80
September	$80
October	$73
November	$92
December	$106

What guests think

At Holiday Inn Express & Suites - Playa del Carmen by IHG, travellers highlight a central, walkable location near Fifth Avenue and the beach, comfortable spacious rooms, and friendly staff, while noting recurring breakfast monotony.

Cleanliness is generally praised, though some guests report stained towels, unclean floors, or mildew. Facilities like the rooftop pool, small gym, and garage are appreciated but can be cramped, dirty, closed, or confusing to access. Noise from streets, thin walls, or certain rooms and intermittent AC or water-pressure problems appear in several reviews. Overall, expect a well-located, good-value base with friendly service and basic comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Rooftop pool with views is a plus but noted as small and at times dirty or closed. The gym is basic and sometimes warm, and parking is available yet tight or hard to find; onsite laundry and a helpful tour desk are convenient.

Related guest reviews

8

Michel

Feb 6, 2024

·

Stayed 1 night

Property is well situated, shower head was not working properly, the pool was very dirty. Staff was very welcoming and accommodating

10

Melanie

Aug 15, 2025

·

Stayed 1 night

We only stayed one night, but the rooms were a good size, the beds were comfortable and the hotel was clean. The location is really good, minutes away from la 5ta, there are restaurants, money exchange, and many things to do in walking distance. The pool is a bit small but for the area is very good.

4

Hyun Min

Mar 25, 2024

·

Stayed 3 nights

Pool was never available, staffs would tell me it would be ready the next day but it never was. Breakfast was never fully prepared.

4

Kimberly

Mar 11, 2024

·

Stayed 2 nights

Pool closed without notification Reason for bad review Should alert customers not hang out a sign when you exit at pool level

8

Marco Antonio

Sep 8, 2025

·

Stayed 4 nights

El personal muy atento en general pero habían algunos que hacían caras o no saludaban cordialmente dependiendo de la hora de la madrugada. La puerta del baño de la azotea estaba dañada, el gimnasio no contaba con la dispensadora de agua llena y no le funcionaba el aire acondicionado. En general no me quejo de mi estancia pero podrían mejorar esos detalles que mencioné

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4

Jim

Dec 31, 2024

·

Stayed 4 nights

The breakfast is atrocious and very limited. We went the first day but it was horrendous and very limited. We left and went every morning elsewhere. The rooms are extremely noisy from the hallway to people above you. The roof top pool does not get cleaned regularly and was very cloudy with lots of algae bloom. Roof top deck is decent but get busy after 3pm. Cleaning ladies do a good job of cleaning but we had to constantly request regular coffee. The big positive is the location - it’s a 5 min walk to 5th ave. For a place to sleep it ok but bring earplugs.

10

Miguel

Sep 11, 2025

·

Stayed 1 night

Solo tuvimos un inconveniente con el aire acondicionado con nuestra habitación, pero amablemente nos cambiaron, en general me pareció muy buen hotel, cómodo, cerca de la quinta avenida, incluso tiene lavadora y secadora para estancias largas y el desayuno que incluye bastante bien.

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6

Kathy

Jan 31, 2024

·

Stayed 1 night

Unless you need a decent gym space for a night, I suggest a Mexican hotel. We have stayed all over the Yucatan over many visits. This hotel is a bit tired and very institutional feeling. The pool area looked nice. The weight room was small with a bike, an elliptical, 2 treadmills, and free weights. The aerobic machine seemed to all be in working order (this is a huge plus in Mexico). The fitness center did not open until 8:00--which makes it difficult to have breakfast afterwards. The parking garage was a narrow downslope off of the street directly behind the hotel. There are a couple of restaurants open very late on the street if necessary. They AC was incredibly loud.

10

Alfredo

Sep 14, 2025

·

Stayed 6 nights

Staff was great, they went above and beyond. Rooms were clean. Pool roof top had a beautiful view. Breakfast qas pretty much the same every day but we loved it. Will definitely be returning to this hotel next visit.

10

Jose

Jul 6, 2023

·

Stayed 1 night

The rooms were standard and basic, but had exactly what we needed at the time we reserved a room. A/C, breakfast included, free parking, good location, clean room and clean beds. Nothing too fancy. There is a pool on the roof top. The parking is accessible via the back street. The parking is kind of tight, but doable. The staff were nice and professional. The location was great, close to shopping and dining and the beach. I would recommend!

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Cleanliness

Cleanliness is often praised, but several guests mention stained towels, unclean floors, mildew, or lapses in housekeeping.

Related guest reviews

6

Deidre

Feb 5, 2024

·

Stayed 2 nights

I stayed here two years ago and had a slightly better experience. Staff is always friendly and helpful. My only issue this time is constantly receiving stained towels and washcloths. Even if they’re clean, just throw them away if they’re stained. I don’t feel comfortable using dingy linens. Other than that, I felt safe, the area is walkable, about a block or two for Quinta Avenida and a few blocks from the beach. Perfect location.

6

Deidre

Apr 21, 2025

·

Stayed 3 nights

This is my third time staying here. Staff is always helpful and friendly. My only issue was some mold or mildew in a few spots in the bathroom. No other rooms were available to switch. They cleaned it as best as they could. Other than that, location is walkable and convenient.

6

Susana

May 19, 2025

·

Stayed 3 nights

La habitación estaba muy sucia, las sabanas olían mucho a sudor, el puso del baño y de la habitación sucios. Tuvimos que solicitar el cambio de sabanas. Solo surtían a diario 1 botella de agua aunque se pagó por dos personas. Tampoco había secadora de pelo hasta solicitarla. Bastante descuidado y sucio en todas las areas. Me sorprende porque conozco otros Holiday inn en otras partes y estan impecables. Además estan coludidos con taxistas de la localidad, que triste porque es un lugar de muchos turistas y abusan de ellos

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10

Sergio

Jun 14, 2025

·

Stayed 2 nights

Clean

10

Eric

Feb 10, 2026

·

Stayed 7 nights

Belle chambre propre, bon déjeuner et personnel courtois

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10

ELVIA

Jun 13, 2025

·

Stayed 4 nights

We have been coming back to this hotel for four straight years because the property is clean and all the personnel are very friendly and always willing to help

8

Susan

Nov 19, 2025

·

Stayed 4 nights

Spotless room, helpful friendly staff, comfortable bed, good breakfast, enjoyed the tv channels, everything worked in the room.

8

Carolina

Jan 5, 2025

·

Stayed 4 nights

Excelente localização. Vários restaurantes, 5 av, locadora de carro, Walmart, farmácias…tudo próximo q da p ir a pé. Excelente custo benefício. Café da manhã razoável. Excelente atendimento da recepção. O que mais deixou a desejar foi a limpeza dos quartos. Não dava p andar descalço no quarto. O pé ficava sujo, de um jeito q, se vc deitasse na cama, o lençol ficava sujo. Parecia q limpavam e arrumavam o quarto mas, esqueciam de limpar o chão.

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4

Xueli

Apr 12, 2023

·

Stayed 3 nights

Cheap hotel with dirty towls

6

Fabiola

Oct 7, 2025

·

Stayed 1 night

Pueden mejorar la limpieza de las sábanas, se veian grises

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Rooms

Rooms are generally spacious and comfortable, with fridges and microwaves in many. Some guests report noise, dim lighting, weak shower pressure, and occasional AC problems or sofa beds that are uncomfortable.

Related guest reviews

10

DE

May 27, 2023

·

Stayed 1 night

Air conditioner worked really well. Beds are comfy and clean.

10

jonathan japh

Aug 24, 2025

·

Stayed 2 nights

Todo muy bien durante la estadía, la habitación con un tamaño amplio y adecuado, la limpieza de la habitación muy buena. La ubicación del hotel esta muy bien cerca del área de recreación.

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10

Rita Ileana

Sep 14, 2025

·

Stayed 2 nights

Me gustó la cama de la habitación y el trato de su personal. No me gustó que hace falta un espejo de tocador con aumento y más luz el espejo grande tiene solo un foco de un lado Gracias

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6

Steve

Sep 5, 2022

·

Stayed 8 nights

Air conditioning was having problems on our floor so for two days it was a little uncomfortable but they did move us to a different floor and it was good the rest of the stay

8

Sergio Agustín

Dec 8, 2025

·

Stayed 4 nights

Habitación amplia y limpia, dos camas matrimoniales, además un sofá convertible a cama, y todo muy funcional. Me pareció correcto el precio por lo que ofrece. Lo único a mejorar sería la iluminación en los pasillos.

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6

Jocelyn

Feb 20, 2023

·

Stayed 2 nights

We had a suite with a balcony, Room 209. The room was not soundproof. Some patrons who used your elevator were noisy and woke us up so the door to the room is not soundproof. The late night traffic Friday night continued until 3:30 in the morning. The patio doors are NOT soundproof. Woke us up several times. Two nights there with broken sleep and very very tired when we had to fly back to Canada Saturday morning. Other than that the room and bedding were very nice. Hotel was nice, location excellent but I can't stay at a place where I am going to be woke up several times through the evening.

4

NORADINO

Oct 16, 2025

·

Stayed 4 nights

The AC was terrible Noise and bad odors

10

Varvara

Oct 9, 2023

·

Stayed 2 nights

Very nice spacious room, comfortable bed, staff are very friendly. Breakfast is basic but very nice for Holiday Inn - also includes some local specialties. The only inconvenience was very noisy AC, which when it was quiet in the room in the night was a little bit disturbing at times. I would stay at this property again because it was very close to all the activities I wanted to pursue.

6

ARACELI

Sep 4, 2025

·

Stayed 5 nights

Cambiar el sofa cama, literalmente estaba acostada sobre resortes no me gusto.

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6

Luana Mary

Jan 30, 2025

·

Stayed 5 nights

Cama ok, com 4 opções de travesseiro. Para quem gosta de quarto escuro, é preciso puxar da tomada o rádio relógio. Pontos negativos: sai pouca água do chuveiro e o café da manhã tem pouquíssimas opções - não dispõe de frios e uma única variedade de pão (de sanduíche). Ademais, a localização do hotel é muito boa e o vendedor de passeios (César Cuba) é excelente!

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Service

Staff are widely described as friendly, helpful, and accommodating, with multiple shout-outs to front desk and breakfast teams. A few guests experienced slow responses, unhelpful attitudes, or communication issues.

Related guest reviews

10

William L

Feb 21, 2024

·

Stayed 2 nights

Staff was excellent during breakfast and the food was great and fresh. Overall great service.

10

Jeffery Paul

Feb 23, 2025

·

Stayed 9 nights

The staff made this hotel top notch

6

Nicole

Aug 27, 2023

·

Stayed 2 nights

Overall the stay was fine, however I had trouble finding a taxi from playacar back to hotel and no one answered the phone at the front desk from 11pm to 12am on a Saturday night. I wound up being stranded and was not able to return to the hotel until the morning. As a solo traveler, this could of been disastrous but luckily I was with friends at their house so was able to stay there for the night. Uber was not available in PDC.

10

John

May 11, 2025

·

Stayed 8 nights

The staff here are amazing, all so friendly and made my birthday special by decorating my room and bringing me a cake. Thanks to Flor on reception, but all the staff deserve praise especially housekeeping. The room is great. The breakfast is great. The location is great, 2 mins from 5th Ave and 7/8 mins from the beach. I can't fault it! Though it is worth noting there is no bar. You are so close to several it doesn't affect anything.

8

Marco Antonio

Sep 8, 2025

·

Stayed 4 nights

El personal muy atento en general pero habían algunos que hacían caras o no saludaban cordialmente dependiendo de la hora de la madrugada. La puerta del baño de la azotea estaba dañada, el gimnasio no contaba con la dispensadora de agua llena y no le funcionaba el aire acondicionado. En general no me quejo de mi estancia pero podrían mejorar esos detalles que mencioné

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10

Carlos

Jul 16, 2025

·

Stayed 4 nights

La atencion de todos fue espectacular. Desde el parking en el basement, todos en front desk, hosekeeping (Ms Brisa) y los que organizan los desayunos. Gracias por su gentileza. Gracias ademaas a Osiris que nos programo un itinerario excelente. Voy a volver.

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6

Yubia A

Oct 1, 2024

·

Stayed 4 nights

The area was excellent, too many restaurants, my only concern is about the staff not being too friendly, not the best customer service. The rooms need some improvements, we had some issues with the toilet not working properly, we notified the front desk, the problem was not fixed right, it happened again. The safe didn't work. Overall it was a good stay.

2

Daniel

Nov 18, 2025

·

Stayed 1 night

Con el recepcionista terrible me han h chao dar vueltas por que si no sirve la llave del elevador ahora no sirve la de la puerta como si uno tuviera su tiempo

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10

MIGUEL

Sep 28, 2025

·

Stayed 3 nights

Estadía perfecta. Un excelente servicio y calidez humana. Bravo 👏

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10

Maria Lili

Jan 28, 2026

·

Stayed 3 nights

Amazing customer service. Nice location

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Location

Excellent, central location a short walk from Fifth Avenue, restaurants, and the beach; many describe it as safe and convenient. Some note quieter stays in back-facing rooms versus street-facing rooms.

Related guest reviews

10

Carlos

Jul 21, 2025

·

Stayed 1 night

Buena ubicación, habitación y baño amplio y silenciosa, cerca de todos los lugares de interés.

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8

Tania

May 5, 2025

·

Stayed 1 night

Hôtel simple mais pratique, près de la plage et près de la rue piétonne.

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10

Rodrigo

Sep 10, 2025

·

Stayed 1 night

Convenient location! Great price

8

Sarah

Jun 12, 2025

·

Stayed 3 nights

Good location.

10

Edgar

Sep 28, 2023

·

Stayed 3 nights

Estaban en mantenimiento los pasillos y algunas habitaciones. Sin embargo, lo considero una excelente opción en playa del carmen. A una cuadra de la 5ta avenida y todas sus amenidades. El área de alberca es muy agradable y tiene vista al mar.

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10

Sonia

Nov 3, 2025

·

Stayed 3 nights

Prime location! Very convenient and natural food! Close to the beach, shopping, restaurants, and laundry services. Everything is walkable, even the best beach is just 5-8 minutes away on foot!

8

DeAnne

Nov 14, 2023

·

Stayed 13 nights

Excellent location, close to shopping on 5th Ave, grocery and plenty of restaurants nearby. The staff were friendly and helpful. Parking is available if needed.

10

andres

Aug 28, 2025

·

Stayed 2 nights

Situated close by the touristic center of Playa del Carmen. You can walk the boulevard while enjoying a Marquesita.

10

Ivan

Jul 9, 2025

·

Stayed 2 nights

Location is great. 2 minute walk to 5th avenue where all the restaurants and attractions are. Not fancy but cozy. Make sure to ask for a property facing the back of the property if you want a quiet room. The front ones face the Main Street and could be a little loud if you are a light sleeper.

10

ERIKA YADIRA

Sep 23, 2025

·

Stayed 3 nights

Muy buena ubicación.. suficientemente cerca de 5a Av.. a cuadra y media. (Cuadras cortas) y sin ruido. Camas y almohadas muy cómodas.. habitación amplia.

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Dining

The included breakfast is appreciated and can be tasty, but many reviews call it repetitive with limited variety and inconsistent quality or seasoning; items may run out or not be replenished quickly. Seating can feel cramped at busy times.

Related guest reviews

8

Maria

Sep 15, 2025

·

Stayed 6 nights

Destacar el atento servicio en concreto de la recepción, tuvimos el gusto de tratar con Montse y nos ayudó en todo lo que necesitamos. También César, la peresona que gestiona las excursiones y actividades, se agradece mucho el trabajo de personas que a las que les gusta lo que hacen y se implican al 100% en que todo esté bien y los huéspedes disfrutemos de la estancia y las excursiones. Como dato a mejorar, el desayuno. Es escaso y muy repetitivo.

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6

Christine

Jan 2, 2025

·

Stayed 5 nights

The hotel has a great location, and good service; nevertheless, breakfast was not good. Food did not taste much and it was the same food over and over. Even though our room got cleaned everyday, it lacked cleaning.

10

Kasey

Apr 8, 2025

·

Stayed 2 nights

spacious and very clean/modern room, rooftop pool was a very nice touch, friendly staff, breakfast that was included was very good for complimentary. Location close to 5th, but not so close that you get noise in your room.

10

Lisa

Jan 9, 2026

·

Stayed 4 nights

Trevlig och hjälpsam personal. Peronlig i sin service. Super bra läge nära allt men tyst om nätterna. Det enda som var mindre bra var frukosten buffé med samma mat varje dag och för lite frukt och för mycket söta saker. Kaffebröd fanns någon enstaka ibland och kändes då. Gammal och torr

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10

Jose

May 18, 2025

·

Stayed 3 nights

Very good location Staff very helpful Breakfast is good I will stay again

6

Timothy

Apr 1, 2025

·

Stayed 6 nights

The staff interactions were very pleasant. 10/10 - the bed was the most comfortable hotwl bed I've slept in. The sheets were soft and the comforter thick. 6/10.- housekeeping consistently left long hair in the rooms, especially the bathroom. The bathroom had shower gel, conditioner, lotion, and hand soap lockable dispensers with good Dove product. 2/10 - Breakfast,, very limited selection and the food tasted horrible.. 10/10 - 1 block from 5th Av. Multiple restaurants, grocery, coffee shops, bank ATM/exchange, clothing, trinket, and other various shopping one-block to steps away. 10/10 - beach 5 minute walk & multiple gyms or outdoor tracknfor exercising. Great walking paths in any direction from the hotel.

4

Jim

Dec 31, 2024

·

Stayed 4 nights

The breakfast is atrocious and very limited. We went the first day but it was horrendous and very limited. We left and went every morning elsewhere. The rooms are extremely noisy from the hallway to people above you. The roof top pool does not get cleaned regularly and was very cloudy with lots of algae bloom. Roof top deck is decent but get busy after 3pm. Cleaning ladies do a good job of cleaning but we had to constantly request regular coffee. The big positive is the location - it’s a 5 min walk to 5th ave. For a place to sleep it ok but bring earplugs.

10

Anabella

May 18, 2025

·

Stayed 1 night

Excelente service, welcoming and friendly 😊 breakfast good and tasty 😋 we will be booking again for sure

10

Rodrigo

May 27, 2025

·

Stayed 5 nights

El bufete de desayuno bien, no es súper variado pero está bien.

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6

Silvia Alicia

Feb 26, 2026

·

Stayed 4 nights

Room was clean and comfortable. Breakfast needs more variations during the weekdays, by Friday we were fed up with the same food all week.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2 $124	3 $88	4 $93	5 $82	6 $98	7 $106
8 $94	9 $94	10 $94	11 $94	12 $94	13 $95	14 $94
15 $94	16 $95	17 $90	18 $95	19 $95	20 $90	21 $105
22 $105	23 $90	24 $95	25 $95	26 $90	27 $90	28 $95
29 $95	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
		1 $95	2 $95	3 $88	4 $90	5 $95
6 $95	7 $95	8 $105	9 $102	10 $95	11 $98	12 $95
13 $90	14 $90	15 $90	16 $95	17 $95	18 $90	19 $106
20 $106	21 $117	22 $114	23 $117	24 $144	25 $160	26 $179
27 $182	28 $183	29 $191	30 $191	31 $191

Holiday Inn Express & Suites - Playa del Carmen by IHG

Prices for Holiday Inn Express & Suites - Playa del Carmen by IHG

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Mobility Accessible

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Balcony

Standard Room

Standard Room, 1 King Bed, Balcony

Guest reviews of Holiday Inn Express & Suites - Playa del Carmen by IHG

What guests think

Property Policies

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FAQs about Holiday Inn Express & Suites - Playa del Carmen by IHG

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