Comfort Suites Plano East - Richardson

While the room seemed clean, the trash from previous occupants was still in both trash cans. The sheets and towels were clean. The hallway smelt awful and wasn't thoroughly vaccumed. I stayed from Saturday night through Tuesday morning...Monday morning I was awaken by painters in the hallway next to my room. Things could have been worse but doubt I will stay here again.

Don’t book, spend an extra $20 a night elsewhere! The worst hotel I’ve ever stepped foot in. From staff, including management (who only bothered to communicate through email). Rooms are not clean. My daughter developed a severe allergic reaction, she couldn’t breathe and was getting blisters in her eyes. The front desk staff (Cherry), asked me to leave instead of contacting management. Another guest stepped in and asked her why she was being so rude. I have pictures, videos and recordings of the dirty room, ride staff, and poor treatment. I travel often, and have never experienced such terrible “hospitality”. Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out. This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.

Room have some smell due to the carpet or air condition. Requested house keeping to clean room and they forgot. Requested to change room with one of the staff, but the manager had to triple check even with the video recording to make the room change. Breakfast was just OK. Wouldn’t recommend if stay more then one night. Staff not well trained. All requests must go to the manager who has most often the worse attitude. Making your stay very unpleasant. First floor are for pets owners and elder people which is great. But if these are the main customers, doesn’t mean the hotel can have negative attitude toward any request from the customers. So sorry to have this staff running the business in such a good location.

The pool looked like green mildew on the pool walls. I decided to not swim in it. The breakfast was ok except the bagels were very hard, very dry. Coffee was not in the breakfast room. You had to walk to the area next to front desk. The sausage, eggs were bery tasty. I had one bagel but couldn’t eat it. Everything else with stay was great.

When i arrived on Friday 13,2026, the guy at the front desk gave me a room but the toilet didn't work. He offered me to use the plunger. Well, the toilet didn't even have water in it to use a plunger. Then, he offered me to sleep in a room with one bed. Well, there were 2 of us and we are Teachers on a business trip, not 2 women that sleeps together. He also wanted me to still stay in the room with 2 beds but walk down the hall and use the restroom. I paid for 2 beds and a room with a working restroom. I did not wanna come out me room with my pjs on using a restroom down the hall. I paid for 3 nights but only stayed 2. I ended up going to another hotel that Friday night. I wasn't accommodated or anything. On Saturday, i called the front desk for a refund and they kept telling me that the manager was out sick and wouldn't be in so i couldn't get a refund. So they called somebody out on Saturday to fix the toilet. Considering, i had already paid for this room and couldn't get a refund i went back on Saturday to finish my stay. Never got accommodated for that Friday that i didn't stay. I ended up haven't to still pay out of pocket for an extra night and still didn't get accommodated for Friday. The only thing that the lady that came in on Saturday said to me was if you're gonna give a bad review, just don't do one at all because it will reflect back on her. I just looked at her. In the meantime, i have paid for a hotel room that i couldn't even enjoy and you talking about a revi